Uniguest

Compensation

Full Description

Position Summary We’re seeking a detail-oriented, client-focused Client Onboarding Coordinator to guide Uniguest’s new customers through a smooth and successful launch of our digital engagement solutions. This position is responsible for ensuring a smooth and accurate transition for new clients from sales into active projects in a remote work environment. In this role, you will be a key point of contact early in the client relationship, gathering critical information, validating details, and coordinating a clean handoff to project management. The successful candidate will be an outgoing and confident communicator who is comfortable engaging directly with clients. Primary Responsibilities • Onboard all new clients into the company CMS, ensuring records are accurate and complete • Validate bills of materials (BOM) and agreed-upon services directly with clients • Validate initial project details, requirements, and expectations • Maintain clear and well-organized documentation throughout the onboarding process • Coordinate and manage the handoff between the client, sales team, and project manager (done via 70% face to face calls with clients) • Serve as a reliable customer-facing contact during the onboarding phase • Perform other related duties as assigned. Experience & Skills • Ability to manage multiple clients at the same time • Strong customer service skills with a professional and responsive communication style. • Ability to build rapport quickly and maintain positive client relationships • Ability to communicate clearly with both clients and internal teams Required Qualifications • 2+ years of experience in client onboarding, project coordination, customer success, or account support. • Highly organized with strong attention to detail. • Excellent documentation skills, with the ability to keep clear and accurate records. • Comfortable working with Salesforce. What We Offer • Competitive employee benefits package* • Medical, Dental and Vision Insurance Plan options. • Pet Insurance Plan. • 401k Plan with Employer Match. • Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave. • Employee Assistance Program (EAP). • Employee Referral Bonus Program. • Career development and potential for advancement opportunities. • Performance bonuses. • Employee Recognition Rewards Program. • Benefits package will depend on your position, location, and other eligibility requirements. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.