Ultimate Staffing Services

Manage customer and warehouse relationships, schedule pickups and deliveries, update tracking systems, and provide excellent customer service and communication. | Associate degree or equivalent experience, knowledge of AS400, XPM, Windows software, strong communication skills, ability to multitask and work under stress, and preferably transportation industry experience. | Logistics Customer Support Specialist: Assist Customer Experience Representatives in managing their day-today activities and operations. Maintain and further develop quality relationships with existing customers and warehouses. Schedule or reschedule pickup and delivery appointments. Provide necessary information to internal departments in order to meet service parameters required by the customer. Provide Customers with status updates and excellent customer service. Job Type: Full-time Responsibilities: Build loads/set appointments in appropriate program (AS400, XPM, TMW, TMS). Enter all necessary information to ensure data integrity. Trace and trace for on time pickups and deliveries and update TMW or XPM times/SD comments. Provide discretion in resetting appointments. Set pick-up and delivery appointments with warehouses. Communicate with internal and external groups, especially on high priority loads and customers. Proactively provide tracking updates to customers and warehouses. Prioritize tracking and appointment setting based on time constraints and customer priority. Conduct customer interactions via email and phone contact. Provide directions for each new customer as they are entered in the system. Build and maintain customer relationships and improve customer retention. Acquire and retain knowledge of each customer's needs. Assist customer with any special needs (trailer type, bracing, pads, etc.). Effectively monitor all loads assigned. Provide logistics and asset side with all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided. Maintain and further develop customer and warehouse relationships through daily communication. Document all special service requirements of customers and warehouses. Manage all unplanned accessorial charge issues related to the customer and related warehouses. Represent the customer when working with contracted carriers. Act as a representative of all contracted carriers. Identify and communicate ways the company can continuously improve in its operations. Assist in the development of new employees. Execute CXR responsibilities when they are out of the office or unavailable. Level II has the same duties listed above but is responsible for higher volume and higher profile customers and take a more active role in relationship management. Experience: Associate degree in related field or equivalent experience preferred. Equivalent years of experience are defined as one year of professional experience for each year of college requested. Sales, Marketing, or Customer Service experience preferred. Experience in the transportation industry a plus. Working knowledge of the company operations preferred. Ability to type 25-30 words per minute. Knowledge of AS400, XPM, and Windows based software. Ability to work well under stress and communicate professionally. Excellent written and verbal communication skills. Experience working in a deadline driven environment. Ability to work in stressful situations. Ability to multitask required. Attention to detail. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Communicate with dealerships and customers to resolve concerns, document interactions in CRM, research warranty policies, and collaborate with team to meet goals. | Bachelor's degree required, strong communication and problem-solving skills, proficiency in Microsoft Office, and typing speed of 65+ WPM. | Customer Care Representative Onsite | Irvine, CA Pay Rate: $24/hr Bachelor's Degree Required A leading international automotive manufacturer based in Irvine, CA is seeking a full-time Customer Care Representative to join their team! This is an excellent opportunity for individuals looking to build a career in a corporate office environment. Ideal candidates are strong communicators, enjoy problem-solving, and thrive in team-oriented settings. No prior automotive experience is required - just the right attitude and a willingness to learn. Why This Role? • Gain valuable corporate experience with a global brand • Receive hands-on training in industry-standard systems and customer service tools • Build key professional skills in communication, problem resolution, and data management Key Responsibilities • Communicate via phone and email with dealerships, vehicle owners, and third parties to investigate and resolve customer concerns • Accurately document all interactions and actions taken using a CRM system (e.g., call notes, service requests, reimbursements, etc.) • Research warranty terms, policies, and service programs to provide timely and policy-compliant customer support • Collaborate with team members and management to meet department goals and complete projects on time Qualifications • Bachelor's degree (required) • Strong written and verbal communication skills • Excellent problem-solving and critical thinking abilities • Effective time management and organizational skills • Proficiency in Microsoft Office Suite, especially Word and Excel • Typing speed of 65+ WPM • Previous office or customer-facing experience is a plus, but not required All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Provide first-line technical support to field technicians, document issues, escalate risks, and collaborate with project managers to ensure smooth installations. | High school diploma, 1+ year customer service or technical support experience, strong multitasking and communication skills, and flexibility to work various shifts. | Customer Support Rep Location: Chanhassen, MN (In-office for training, then remote or in-office depending on shift) (MUST Live in MN) Pay Range: $22-$23/hour Schedule Options: • Evening Shift (Remote): Mon-Thurs, 4:00pm-2:00am or 5:00pm-3:00am • Overnight Shift (Remote): Mon-Fri, 12:00am-8:30am • Day Shift (In-office): Mon-Fri, 5:00am-1:30pm, 6:00am-2:30pm, or 7:00am-4:00pm • Training Schedule: Mon-Fri, 8:00am-5:00pm (In-office) What You'll Do • Be the first point of contact for field technicians needing support during installations. • Troubleshoot technical issues and guide technicians using manuals and knowledge bases. • Document installation details, issue resolutions, and escalation paths clearly and accurately. • Monitor site progress and escalate risks or delays to the appropriate teams. • Collaborate with project managers to resolve inventory, staffing, or scheduling challenges. • Contribute to process improvements and help refine support documentation. • Maintain accurate records of technician check-ins, visit statuses, and incident tickets. What You Bring • High school diploma or equivalent. • 1+ year of experience in customer service, technical support, or project coordination. • Strong multitasking and prioritization skills. • Excellent written and verbal communication. • A proactive, dependable, and self-motivated attitude. • Comfort with Microsoft Office tools, especially Excel. • Willingness to learn new technologies and troubleshoot hardware/software issues. • Flexibility to work different shifts and adapt to changing project needs. Why You'll Love Working Here • Flexible Scheduling: Choose from day, evening, or overnight shifts to fit your lifestyle. • Growth Opportunities: Learn new technologies and contribute to process improvements. • Supportive Team Culture: Work with a collaborative team that values your input. • Remote Options: Enjoy the flexibility of working from home after training (evening/overnight shifts). • Impactful Work: Help field technicians succeed and keep critical installations running smoothly. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Manage end-to-end shipment coordination and traffic billing while driving process improvements and cost efficiencies for international shipments. | Minimum 3 years of international logistics experience, proficiency in Microsoft Office, strong organizational and communication skills, and knowledge of logistics processes and billing. | Ultimate Staffing is currently seeking a Logistics Specialist to join a client in Fort Worth, Texas. This is a full-time, direct hire role offering a comprehensive benefits package plus 401K. The position is 100% onsite. The Logistics Coordinator will oversee the daily administrative operations involved in shipment coordination and traffic billing. This role is key to ensuring the seamless execution of international shipments, while also driving process improvements and cost efficiencies. Job Duties: • Manage end-to-end shipment coordination, from order initiation through final delivery. • Provide accurate freight cost estimates to customers and Account Managers. • Schedule and book shipments with carriers, coordinating pickups and deliveries as required. • Maintain clear and professional communication with carriers and freight customers. • Support cargo claims by preparing documentation, updating customers, and facilitating resolutions. • Investigate and resolve billing discrepancies by reviewing historical quotes and accessorial charges. • Analyze logistics processes to identify opportunities for cost savings and improved efficiency. • Develop and enforce logistics policies, procedures, and SOPs. • Negotiate transportation rates and manage contractual agreements with carriers. • Create, maintain, and update work instructions and operational documentation. • Compile and distribute weekly and monthly logistics performance reports. Required Skills & Qualifications: • Minimum 3 years of experience in international logistics, transportation, or customs clearance (preferred). • Proficiency in Microsoft Office Suite (Excel, Word, Outlook). • Knowledge of Foreign Trade Zone (FTZ) operations is a plus. • Strong organizational and multitasking abilities with a problem-solving mindset. • High attention to detail and a commitment to continuous improvement. • Excellent critical thinking skills, with the ability to evaluate data and performance metrics. • Basic understanding of statistical analysis for process and performance evaluations. • Strong verbal and written communication skills; able to collaborate effectively with both customers and internal teams. • Ability to make informed, timely decisions in a fast-paced environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.