Ultimate Staffing Services

Compensation

Full Description

Customer Care Representative Onsite | Irvine, CA Pay Rate: $24/hr Bachelor's Degree Required A leading international automotive manufacturer based in Irvine, CA is seeking a full-time Customer Care Representative to join their team! This is an excellent opportunity for individuals looking to build a career in a corporate office environment. Ideal candidates are strong communicators, enjoy problem-solving, and thrive in team-oriented settings. No prior automotive experience is required - just the right attitude and a willingness to learn. Why This Role? • Gain valuable corporate experience with a global brand • Receive hands-on training in industry-standard systems and customer service tools • Build key professional skills in communication, problem resolution, and data management Key Responsibilities • Communicate via phone and email with dealerships, vehicle owners, and third parties to investigate and resolve customer concerns • Accurately document all interactions and actions taken using a CRM system (e.g., call notes, service requests, reimbursements, etc.) • Research warranty terms, policies, and service programs to provide timely and policy-compliant customer support • Collaborate with team members and management to meet department goals and complete projects on time Qualifications • Bachelor's degree (required) • Strong written and verbal communication skills • Excellent problem-solving and critical thinking abilities • Effective time management and organizational skills • Proficiency in Microsoft Office Suite, especially Word and Excel • Typing speed of 65+ WPM • Previous office or customer-facing experience is a plus, but not required All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.