Tufts Medicine

Leading safety and security operations, conducting patrols, responding to incidents, and training staff in a hospital environment. | High school diploma or equivalent with 3+ years of public safety experience, valid driver’s license, and healthcare security certifications within 6 months. | Job Profile Summary This role focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. In addition, this role focuses on performing the following Associate Safety related duties: Prevents workplace accidents and promotes health and safety awareness and education for employees. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand. Job Overview This position is responsible for leading assigned staff in the performance of all duties and responsibilities related to the day-to-day protection and safety of patients, staff, and visitors, as well as the security of hospital assets and information. Conduct proactive patrols of all hospital buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations daily and document all safety and security incidents in accordance with department policies and procedures. Provide training and guidance to assigned staff. If licensed as a Special State Police Officer, provide enforcement of the Criminal Laws of the Commonwealth of Massachusetts. Job Description Minimum Qualifications: 1. Associate degree in Criminal Justice or related area and two (2) years of experience as a public safety officer or related position OR High school diploma or equivalent and three (3) years of experience as a public safety officer or related position. 2. Valid state issued driver’s license. 3. Possesses IAHSS Basic, Advanced, and Supervisory Healthcare Security Officer Certifications within 6 months of hire. Incumbents as of 9/1/2025 will have 1 year from 9/1/2025 to obtain IAHSS Basic, Advanced, and Supervisory Healthcare Security Officer certifications. Preferred Qualifications: 1. Associate degree in criminal justice or related area. 2. Two (2) years of healthcare security experience. 3. Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc. 4. Graduate of an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA. 5. Ability to obtain and maintain a valid MA License to Carry Firearms. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Lead a team of officers and staff in both the day-to-day operations of public safety department and emergency situations; providing leadership, guidance, efficient organization, and assignment of duties on shift. 2. Monitor staff activity; coach, counsel and commend employees, as appropriate, on performance matters. Ensure that all staff are performing in accordance with policies and established guidelines. Make recommendations for corrective action, additional training, and commendation to department leadership. 3. Perform public safety and security duties. Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors. Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility. 4. If licensed as a Special State Police Officer, make appropriate arrests, and enforce the laws of the Commonwealth of Massachusetts, including booking, arraignment, and court prosecution of arrestees, securing of evidence, and conducting searches and seizures in compliance with Massachusetts General Laws and applicable court decisions. 5. Identify security vulnerabilities, safety hazards and violations of Hospital policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution. 6. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible. 7. Ensure that all employees and other appropriate members of the Hospital community are in possession of a hospital identification badge and that it is clearly visible. Consistently engage all individuals without visible identification in an appropriate and courteous manner. 8. Grant access to locked areas and buildings to authorized staff in possession of a hospital identification badge. Restrict access to those individuals who have no authorized business on campus in accordance with established policies and procedures. 9. Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches. 10. Provide excellent customer service by assisting and interacting with patients, visitors, and other staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism. 11. Participate and coordinate investigations, conduct interviews, review recorded video, prepare case files, catalog and secure evidence as required. 12. Assist with all emergencies and disasters that may affect the Hospital, including: crowd control, evacuations and other responsibilities as directed by supervisors. 13. Identify and resolve problems, issues, concerns, or conflicts requiring resolution in an impartial manner by obtaining all necessary facts to formulate a resolution. Attempt to resolve situations within their immediate control and communicate these situations or those outside of their immediate control/capacity, to supervision and actively participate in the response. 14. Completes an accurate and comprehensive written incident report for any incident occurring upon hospital property; ensures compliance with established procedures. 15. Enlists the support of a supervisor or assistance from fellow officers when warranted. 16. Maintain collaborative relationships with peers and colleagues to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment. 17. Conducts formal training as assigned to current staff and newly hired staff. 18. Complete all training requirements and courses established and/or provided by the department. Physical Requirements: 1. Frequent standing and walking with the ability to stand and/or walk for eight (8) hours. 2. Climb multiple flights of stairs. 3. Lift fifty (50) pounds alone. 4. Must be able to wear appropriate personal protective equipment such as masks, gloves or eye protection as required. 5. Some exposure to the elements during regular rounds. 6. Ability to work long, irregular, and odd hours required. Position may also require unanticipated overtime and holdovers to maintain minimum staffing levels from time to time. 7. Possibility of injury due to eviction of unauthorized persons, restraint of violent patients, etc. 8. Exposure to various areas containing hazardous material and radioactive substances when performing patrols. 9. Frequent contact with patients, visitors, and employees. 10. Able to work in confined or open environments. 11. Able to work independently or in a team environment. Skills & Abilities: 1. Proficient in communicating, reading, and writing in English. 2. Basic Computer Skills required. 4. Ability to multi-task and meet established deadlines. 5. Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available. 6. Physically able to perform the duties and responsibilities outlined above. 7. Emotional maturity, dependability, punctuality, diplomacy, tact, poise, self- confidence, and positivity (devoid of negative remarks). 8. Must be trustworthy, helpful, friendly, courteous, and disciplined. 9. Ability to become licensed as a Special State Police Officer. 10. Excellent communication, organization, facilitation, and oral presentation skills. 11. Knowledge of current safety & security trends within the healthcare industry. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $24.65 - $30.82 Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.

Maintains and optimizes UKG HRIS systems, manages integrations, and supports data accuracy and reporting. | Requires extensive experience with UKG systems, integrations, and healthcare HR data, along with project management skills. | Title: Senior HR Information Systems Analyst - UKG Hours: 40 hours; M-F 8:30-5:00 PM EST Location: Open to remote work. Occasional travel required to Massachusetts as needed. About The Role: The Senior Information Systems Analyst UKG serves as Tufts Medicine’s senior technical and functional expert for UKG, with a strong emphasis on UKG Advanced Scheduler and workforce management optimization across the health system. This role leads complex system initiatives, drives continuous improvement, and partners with operational and clinical stakeholders to ensure UKG supports staffing and labor efficiency, compliance, and reduction of cost to the organization. About Tufts Medicine: Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. The health system is the principal teaching affiliate for Tufts University School of Medicine. The strong relationship between Tufts Medicine and Tufts University School of Medicine is evident in our governance, academic and research structure. Tufts Medicine is comprised of the following clinical entities: · Tufts Medicine Professional Group (TMPG) · Tufts Medicine Integrated Network (TMIN) · Tufts Medical Center · Lowell General Hospital · MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford · Tufts Care at Home Job Profile Summary This role focuses on supporting the design, development, and implementation of human resource programs and policies, including recruitment, training and development, compensation and benefits, mobility, talent acquisition, diversity, talent management & organization development and employee/labor relations. In addition, this role focuses on performing the following People Technology Solutions: vendor partnership relationship and integrations, configuring, maintaining, and auditing current configuration. Also, maintains employee records for accuracy for payroll and applicable integrations. Also prepares statistical summaries, dashboards and ad hoc reports. This role also ensures that People Technology Solutions are fully tested, operational, and connected to Tufts Medicine’s strategies. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience. Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems. Job Overview This position maintains the assigned Human Resources Information System (HRIS) to ensure data integrity, report development, system maintenance and more. Responsible for ensuring that HRIS is maintained with current and accurate employee data as it relates to user access, organizational hierarchies, communication templates, integrations and more. Responsible for designing, developing, and supporting assigned applications. Responsible for the operation and maintenance of the activities necessary to ensure the timely production and dissemination of accurate reports, data and management information. Acts as the liaison between the data/information customers to provide specification requirement development support, consultation, and analysis for data/information needs. Responsible for project-based analysis and reporting projects and executive ad hoc report requests. Provides organizational support through analytics using programming, conducting research and participating as a project team leader/member. Job Description Minimum Qualifications: 1. Bachelor’s degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field AND Five (5+) years of progressive more responsible and complex experience supporting UKG (Dimensions or WFC), with a strong emphasis on integrations AND Three (3+) years of hands-on experience with the Boomi Platform OR; Associate’s degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field AND Seven (7+) years of progressive more responsible and complex experience supporting UKG (Dimensions or WFC), with a strong emphasis on integrations AND Five (5+) years of hands-on experience with the Boomi Platform. 2. Hands-on experience with UKG API frameworks, file-based integrations (CSV/XML/JSON), SFTP processes, and automated data workflows. 3. Strong understanding of HR data structures, workforce management data models, and payroll/timekeeping dependencies. Preferred Qualifications: 1. UKG Pro or Dimensions integration certifications. 2. Experience with Mulesoft, SnapLogic, or other middle-tier integration platforms. 3. Familiarity with SQL, relational databases, or scripting languages used for data transformation. 4. Experience supporting ERP or HR technology ecosystems in a large healthcare system. 5. Seven (7+) years of direct experience supporting UKG (Dimensions or WFC), with a strong emphasis on integrations. 6. Experience in a healthcare system or highly regulated environment. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Serves as the subject-matter expert for UKG inbound and outbound integrations, including file-based interfaces, API-driven data exchanges, event-based integrations, and SFTP processes. 2. Maintains, monitors, and troubleshoots all UKG interfaces to ensure timely and accurate data transmission across HR, Payroll, Finance, and clinical systems. 3. Partners with IT and vendors to design, test, implement, and optimize integration workflows, ensuring scalability and adherence to Tufts Medicine’s integration architecture. 4. Leads root-cause analysis on integration failures and partner on long-term solutions to prevent recurring issues. 5. Configures and maintains UKG modules that interact with integrations (e.g., Timekeeping, Accruals, Person Data, Job Data). 6. Supports UKG release management including testing integrations against new features, patches, and upgrades. 7. Ensures data mapping, data transformations, event triggers, and interface schedules align with business processes and security requirements. 8. Maintains documentation of integration designs, file layouts, data dictionaries, and workflow diagrams. 9. Serves as a liaison between HR Technology, IT, Payroll, HR Operations, Finance, and clinical departments to understand data needs and system dependencies. 10. Leads requirements gathering sessions for new data feeds, interface enhancements, and system-to-system connectivity. 11. Collaborates with vendors (including UKG) to resolve complex issues and launch new connections or file exchanges. 12. Supports data governance efforts by ensuring accurate, secure, and compliant data movement across systems. 13. Validates data accuracy through regular audits, reconciliation processes, and quality checks. 14. Upholds HIPAA, SOC, and other regulatory standards related to data privacy and security. 15. Maintains integration-related SOPs, change-control documentation, and support ticket records. 16. Assists in building and maintaining reporting datasets and extracts tied to integration outputs. 17. Partners with HR and business analytics teams to ensure data consistency across reporting sources. 18. Supports the creation of dashboards or audit tools that monitor integration health and data volume trends. 19. Provides guidance to HRIS Analysts on technical troubleshooting, testing practices, and system best practices. 20. Serves as an escalation point for integration-related support issues. 21. Contributes to team knowledge-sharing, training materials, and documentation improvements. Physical Requirements: 1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc. 2. Largelyasedentaryrole,whichinvolvessittingmostofthetime,butmayinvolvemovementssuchaswalking,standing,reaching, ascending / descending stairs and operating office equipment. 3. Frequently required to speak, hear, communicate and exchange information. 4. Able to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols. 5. Occasionally lift and/or move up to 25 pounds. Skills & Abilities: 1. Significant knowledge of the Human Resource function. 2. Skills in process improvements relative to Human Resource operations. 3. Strong analytical skills with the ability to complete high priority projects and activities with time-sensitive deadlines. 4. Proven ability to troubleshoot complex technical issues, analyze log files, and interpret error codes. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $91,879.42 - $117,150.49 Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.

Builds and manages the operational infrastructure for Tufts Medicine's fundraising activities, including systems, processes, and team leadership. | Requires 8+ years in fundraising/development leadership, experience with complex databases, and knowledge of IRS regulations and donor privacy standards. | About Tufts Medicine Tufts Medicine is an innovative, mission-driven health system that unites the best of academic and community medicine to deliver exceptional, connected, and accessible care. Our system includes Tufts Medical Center, the principal teaching hospital of Tufts University and Tufts University School of Medicine, as well as Lowell General Hospital, Lowell General Hospital – Saints Campus, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Tufts Medicine Behavioral Health Hospital (opening Fall 2025), Tufts Medicine Care at Home, Tufts Medicine Integrated Network, and a network of 2,300 physicians across Massachusetts and southern New Hampshire. We treat the most complex conditions, keep our communities healthy, and bring research breakthroughs to life. Job Overview This position is a critical senior leadership role responsible for building and managing the operational infrastructure that supports Tufts Medicine’s fundraising activities. This position will shape and drive the strategy for advancement services, establishing systems and processes that will lay the foundation for a high-performing, scalable fundraising operation. The position encompasses oversight of donor and gift data integrity, gift processing, reporting and analysis, and systems integration. This position will also collaborate across departments, ensuring alignment with finance, legal, IT, and other key stakeholders, while ensuring compliance with relevant regulations. As Tufts Medicine’s philanthropy program is in its early stages of development, this position will be instrumental in building a strong operational foundation to support future growth. Job Description Minimum Qualifications: 1. Bachelor’s degree. 2. Eight (8) years of fundraising and/or development experience, while leading a team. Preferred Qualifications: 1. Master’s Degree in Public Health, Communications, Political Science, Business, or related field. 2. Ten (10) years of healthcare fundraising and/or development experience, while leading a team. 3. Experience with fund accounting and IRS laws governing charitable giving. 4. Experience working with complex databases. 5. Experience in data analysis, interpretation, and evaluation of information. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Provides visionary leadership in the development of Tufts Medicine’s advancement services infrastructure, creating systems and processes from the ground up to support long-term fundraising goals. 2. Leads, mentors, and manages a growing team within advancement services, fostering a culture of excellence, innovation, and collaboration. 3. Establishes a robust advancement services strategy that aligns with Tufts Medicine’s overall fundraising and philanthropic objectives. 4. Works closely with the Chief Development Officer and senior leadership to inform and guide long-term philanthropic strategy and fundraising priorities. 5. Oversees the creation and maintenance of the central constituent relationship management (CRM) database (e.g., London Automation, Raiser's Edge, Salesforce), ensuring seamless integration with other systems. 6. Implements best practices for data entry, integrity, security, and confidentiality, ensuring compliance with all relevant regulations, including donor privacy standards. 7. Develops data-driven strategies to continually improve the quality of donor and gift data, and support segmentation, moves management, and personalized donor engagement strategies. 8. Builds and manages a streamlined gift processing function, ensuring accurate and timely recording, acknowledgment, and receipting of donations in compliance with IRS regulations. 9. Partners with the finance department to establish efficient reconciliation processes, ensuring accuracy of philanthropic revenue and timely financial reporting. 10. Ensures compliance with donor restrictions, monitoring the use of both restricted and unrestricted funds according to donor intent. 11. Develops and manages systems for reporting and analyzing fundraising performance, including campaign progress, giving trends, and donor engagement. 12. Provides strategic insights to senior leadership, including the CEO, hospital leadership, and board members, through customized reports and presentations. 13. Establishes metrics and performance dashboards that measure the overall success of Tufts Medicine’s fundraising efforts and enable data-driven decision-making. 14. Provides strategic direction for prospect research, including the identification of potential donors, wealth screening, and due diligence efforts to support major gift initiatives. 15. Ensures that moves management activities are accurately tracked within the CRM, facilitating effective pipeline development and donor engagement. Physical Requirements: 1. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment. 2. Frequently required to speak, hear, communicate, and exchange information. 3. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols. 4. Requires manual dexterity using fine hand manipulation to operate computer keyboard. Skills & Abilities: 1. Proven expertise in building and leading advancement services or development operations functions within complex organizations. 2. Deep knowledge of fundraising best practices, data governance, donor privacy standards, and IRS regulations related to charitable contributions. 3. Advanced proficiency with CRM and fundraising databases (e.g., Raiser's Edge, Salesforce, Blackbaud CRM) and reporting/visualization tools (e.g., Tableau, Power BI). 4. Strong financial and analytical skills, including experience with gift processing, reconciliation, and monitoring donor restrictions. 5. Demonstrated ability to translate data into actionable insights, performance dashboards, and strategic recommendations for senior leadership. 6. Exceptional project management and organizational skills, with the ability to design scalable systems and manage multiple priorities in a fast-paced environment. 7. Skilled leader with experience hiring, mentoring, and managing teams; ability to foster a culture of accountability, collaboration, and innovation. 8. Strong collaboration and relationship-building skills, with experience working across finance, IT, legal, and other internal partners. 9. Superior written, verbal, and presentation skills; ability to communicate complex data and operational issues clearly to diverse stakeholders. 10. Strategic thinker with a proven ability to balance vision-setting with hands-on execution in program-building or startup environments. 11. High ethical standards, integrity, and a commitment to donor stewardship and confidentiality. 12. Familiarity with healthcare philanthropy or complex nonprofit environments. Job Profile Summary This role focuses on raising critical philanthropic funds for Tufts Medicine from individuals, corporations, and foundations. This includes critical functions such as development operations (reporting, gift and fund management, database administration, prospect development), corporate & foundation engagement, development communications, engagement with clinicians, patients, and individual donors, case development, and activities that support these functions. In addition, this role focuses on performing one or more of the following Development Leadership duties: Identifies donors and motivates donors to make gifts to the organization. Cultivates relationships with donors, maintains donor database, develops donor communication, participates in special events, and acknowledges gifts. May be responsible for developing and managing planned giving programs. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that directs a department or small unit that includes multiple teams led by managers and/or team Leaders. Responsibilities typically include: ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department, problems faced are often complex and require extensive investigation and analysis, and requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.

Supports residency program operations, ensuring compliance with accreditation standards, managing schedules, evaluations, and documentation. | Requires healthcare administration experience, familiarity with GME and ACGME standards, and administrative skills; your background aligns more with healthcare policy and internship experience, not direct program management. | Job Profile Summary This role focuses on supporting the education and development of employees or students by developing education, curricula, materials, and programs to support educational growth. In addition, this role focuses on performing the following Higher Education duties: Works directly with clinical and academic staff to design and deliver academic and clinical education. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. Job Overview This position provides administrative and operational support for the residency program at Tufts Medical Center. Ensures compliance with Accreditation Council for Graduate Medical Education (ACGME) standards, manages scheduling, coordinates evaluations, and facilitates program logistics. Serves as the key point of contact for residents, fellows, faculty, and institutional leadership related to educational needs and requirements, ensuring smooth program operations. This position plays a crucial role in managing educational activities, recruitment, accreditation compliance, and resident tracking while maintaining program efficiency and alignment with institutional goals. Responsible for overseeing the daily administrative functions of the residency program and ensuring adherence to GME guidelines and accreditation standards. Requires strong organizational, communication, and problem-solving skills to support program directors, faculty, and trainees in a fast-paced academic medical center environment. Job Description Minimum Qualifications: 1. Associate’s degree OR Completion of Two (2) years of a Bachelor’s degree program. 2. One (1) year of administrative experience. Preferred Qualifications: 1. Bachelor’s degree in healthcare administration, education, or a related field. 2. Three (3) years of administrative experience in a healthcare or academic setting. 3. Experience with GME, ACGME accreditation, and program coordination. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Works with program leadership to maintain and distribute a resident's handbook, which will include department specific policies, procedures, and information. 2. Processes and tracks CME resident reimbursements for qualifying educational expenses. 3. Coordinates and administers in-training examinations for residents. 4. Manages daily operations of residency program, ensuring compliance with ACGME and institutional policies. 5. Maintains accurate records and documentation for accreditation, evaluation, and reporting purposes. 6. Coordinates bi-annual Clinical Competency Committee (CCC) meetings and tracks milestone completion on ACGME portals. 7. Manages Program Evaluation Committee (PEC) meetings, ensuring compliance with ACGME standards. 8. Mandatory attendance to the monthly coordinator meeting hosted by GME. 9. Coordinates clinical and didactic schedules, ensuring appropriate faculty and resident assignments. 10. Oversees resident rotation schedules, working with program leadership and hospital departments. 11. Organizes and tracks evaluations, faculty feedback, and performance milestones using New Innovations. 12. Enters and manages block schedule setup in MedScheduler and ensures synchronization with New Innovations. 13. Manages New Innovations and the residency program evaluation system. Enters and creates new evaluation forms and tracks duty hours. 14. Tracks faculty and resident completion of evaluations and sends out reminders 15. Manages residency and fellowship recruitment via ERAS and NRMP, coordinating interview days and faculty assignments. 16. Supports Thalamus scheduling for applicant interviews and assists on interview days. 17. Facilitates onboarding for new trainees, including credentialing, orientation, and compliance documentation. 18. Maintains ACGME-mandated records and reporting, including program evaluations and resident performance tracking. 19. Supports annual program updates via WebADS. 20. Uploads milestones twice a year to the ACGME and specialty board platform. 21. Assists with self-study and site visit preparation to ensure continued accreditation. 22. Organizes and supports special events, including graduation and intern orientation. 23. Maintains resident praise documentation, tracking positive feedback and commendations. 24. Manages one-time payments and time off requests for residents. 25. Ensures accurate program letters of agreement (PLAs) per ACGME and institutional guidelines, collects signatures, and submits to GME for review and finalization. Physical Requirements: 1. Occasionally lift and/or move up to 25 lbs. 2. Primarily a sedentary role, but may involve walking, standing, and operating office equipment. 3. Frequent communication via phone, email, and in-person meetings. Skills & Abilities: 1. Strong organizational and project management skills. 2. Excellent communication and interpersonal skills. 3. Ability to manage multiple priorities in a fast-paced environment. 4. Experience with Microsoft Office Suite, New Innovations, ERAS, and MedScheduler. 5. High-level attention to detail, discretion, and professionalism. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $26.87 - $33.59 Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.

The Applications Analyst II is responsible for the design, development, and implementation of IT solutions to meet organizational needs. This role includes performing application support duties, leading projects, and collaborating with end users to tailor systems to their requirements. | Candidates must have a high school diploma or equivalent with eight years of relevant experience, or an associate degree with six years, or a bachelor's degree with four years of experience in a related field. Strong technical and analytical skills, along with the ability to communicate effectively and provide excellent customer service, are essential. | Hours: 40 hours per week; Monday through Friday. Location: Remote. Minimal travel required for go-lives. Job Profile Summary This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices. Job Overview Perform IT application implementation, optimization, and support activities. Work on moderately complex to complex applications that are critical to operations. Work independently with minimal technical guidance in the performance of duties. Lead small to medium size complex projects with oversight. Job Description Minimum Qualifications: 1. High school diploma or equivalent and eight (8) years of relevant experience OR Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR Bachelor’s degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation. 2. Collaborate with end users to understand and define requirements. 3. Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements. 4. Build and configure systems to meet requirements, using available application tools. 5. Create documentation of custom builds as appropriate. 6. Develop test scenarios based on requirements. 7. Execute testing and identify issues. 8. Research and resolve issues. 9. Provide input to application implementation event plans. 10. Provide support during application implementation events, including occasional off-hours support. 11. Lead small to medium size complex projects with oversight 12. Build enhancements to current functionality using application tools. 13. Participate in detailed testing of software updates and upgrades. 14. Respond to issues reported by users; research and resolve issues in a timely fashion. 15. Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution. 16. Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk. 17. Collaborate with vendor support personnel to research and resolve vendor product issues. 18. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications. 19. Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications. Physical Requirements: 1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs. 2. May be required to travel to a healthcare site or other designated location. 3. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects. 4. Manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment. 5. Ability to see computer screens, monitoring equipment and reports. Skills & Abilities: 1. Excellent customer service orientation and good communication skills. 2. Ability to be flexible with changing priorities, initiatives, and tasks. 3. Ability to work within a team and to be successful in a team environment. 4. Skilled at supporting applications in a healthcare environment. 5. Knowledge and ability to clearly explain findings and answer questions about the work. 6. Communicate complex information in a way that their users can understand. 7. Ability to interpret data and find meaningful information from it. Find patterns in data and determine what the data means. 8. Ability to analyze a situation and make decisions based on the information available. 9. Ability to make decisions about the data they analyze and the conclusions they make about the data. 10. Ability to find the cause of issues, develop strategies to resolve them, find ways to improve processes, and develop new methods. 11. Ability to understand the needs of the organization and how to meet those needs. Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.

Design, develop, deploy, and maintain enterprise-wide BI reporting and analytics solutions using various data sources, collaborating with team members and supporting end users. | Bachelor's degree in IT, 2+ years healthcare IT experience preferred, proficiency in Power BI, Python, SQL, data querying tools, technical programming skills, and ability to write medium-complexity code. | This position will be working with Epic Cogito and Cosmsos data models. You will also utilize PowerBI to create reports, etc. Hours: 40 hours per week; Monday through Friday from 8:30 AM to 5:00 PM Location: 100% Remote Job Overview This position supports enterprise Business Intelligence in the deployment of enterprise-wide Business Intelligence solutions that are cross-functional and of mid-level complexity. Performs requirements analysis, designs, develops, deploys, supports and maintains reporting and analytical or business intelligence applications using a variety of data sources to support enterprise objectives. Responsible for collaborating with team members to develop and design BI Reports and analytics initiatives for end users. Job Description Minimum Qualifications: 1. Bachelor's degree in Information Technology. 2. Two (2) years of healthcare IT experience. Preferred Qualifications: 1. Four (4) years of healthcare IT experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Builds solutions on enterprise data warehouse systems. 2. Contributes to team projects, with the objective of becoming more technically proficient 3. Provides technical assistance for data warehouse systems content and initiatives. 4. Acts as an escalation path for any enterprise analytics and reporting concerns. 5. Works with teammates to plan proactively for new data warehouse systems features that would improve the state of the enterprise analytics program. 6. Shares best practices based on lessons learned at other organizations. 7. Maintains existing policy and procedures for code reuse, documentation, and testing. 8. Writes design documentation, and functional requirements and specifications with guidance. 9. Works collaboratively with others in meeting user expectations and team deadlines. 10. Writes medium-to-complex code. 11. Participates in test case scenarios and support. 12. Participates in some after-hours on call support, to troubleshoot and resolve system issues escalated by the Help Desk. 13. With managerial oversight, leads smaller and/or less complex initiatives and projects. 13. Builds enhancements to current database and warehouses using appropriate programming language and/or technical tools. 14. Participates in detailed testing of report databases, data marts, views and warehouses in general 15. Responds to data issues reported by users; research and resolve issues in a timely fashion Physical Requirements: 1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs. 2. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects. 3. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment. 4. Requires ability to see computer screen, monitoring equipment and reports. Skills & Abilities: 1. Excellent customer service orientation. 2. Flexibility and can-do attitude. 3. Strong interpersonal skills demonstrated through prior work experience. 4. Able to translate business requirements into technical specifications. 5. Works collaboratively in a small, cross-functional team. 6. Self manages to complete tasks on time and support other team members in product and platform development. 7. Critical thinking and problem-solving skills. 8. Flexibility and eagerness to learn new technical skills to meet emerging needs. 9. Basic understanding of software development life cycle. 10. Advanced beginner in reporting and dashboard development using PowerBI, Python, and SQL. 11. Advanced beginner in data querying using tools like Management Studio, Jupyter and Databricks Notebooks. 12. Technical programming skills demonstrated through prior IT experience. Job Profile Summary This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Analytics related duties: Performs complex data research and analysis to support business operations, creates data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets, researches and applies knowledge of existing and emerging data science principles, theories, and techniques to inform business decisions, and may conduct scientific research projects with the goal of breaking new ground in data analytics. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.