Tufts Medicine

Collect and verify patient demographic and insurance information, schedule appointments, handle financial clearance and collections, and provide excellent customer service in a healthcare setting. | High school diploma, at least one year of medical office or hospital registration experience, bilingual preferred, strong customer service and computer skills, and knowledge of insurance verification and medical terminology. | Title: Patient Access Coordinator I (Referral Coordinator) Hours: 40 hours per week - M-F 8:30-5:00 PM EST Location: 100% remote Job Profile Summary ​This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation. Job Overview This position is responsible for interviewing inpatient and outpatients with a courteous and professional demeanor in order to obtain accurate and complete patient registration data. Responsible for collecting and documenting in hospital registration system demographic and financial information for scheduled visits and completing pre-service collection of patient liability (including, but not limited to deductibles, co-insurances, co-payments, etc.) and/or bad debt. This position is also responsible for verifying patient insurance, confirming benefits eligibility, performing pre-authorization, pre-certification, and/or notification as required by third party providers. Job Description Preferred Qualifications: 1. High school diploma 2. One (1) year of medical office, insurance, physician’s office practice, or hospital. registration experience. 3. Bilingual. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Conducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service including: collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient’s family or physician offices; and completes insurance verification using online electronic verification system or contacting payor directly. 2. Obtains consent for treatments and authorizations as necessary. Explains signature requirements to patients and patient’s representatives in a manner that is easily understood by the patient or their representative. 3. Verifies the validity of insurance coverage via eligibility tools. Ensures the appropriate plan codes has been added to registration based on the information provided in the eligibility response. Educated on different insurance plans and coordination of benefits. Able to identify if any concerns with coverage after checking insurance eligibility. 4. Collects the appropriate information for auto and worker’s compensation registrations including information collected from the responsible party including the auto or worker’s compensation carrier, agent and/or employer. If full information is not collected, notes are properly documented as to why the information was not collected or available. 5. Notifies patient of financial liabilities as determined by insurance benefits, coverage limits, and appointment/procedure-specific charges. 6. Takes an active role in the collection of patient payments. Understands all collection policies and procedures that pertain to time of service collections. Communicates these policies effectively to patients following prescribed scripting. Understands the use of credit card devices in regard to payments and credits. Is aware of all types of credit cards accepted by the organization. 7. Posts collected payments in system of record and verifies appropriate dollar amount and volume are posted in compliance with department guidelines. 8. Provides Financial Counselor contact information to patients qualifying for state-sponsored financial assistance. Documents patient’s financial state and related information in system of record for reference of hospital administration and billing. 9. Obtains authorization, pre-certification, referral, and/or notification as necessary. Attaches verification to patient’s account and documents information in the system of record for reference of hospital administration and billing. 10. Takes personal responsibility to provide excellent customer service and delivers exceptional professional courtesy to all patients. 11. Interacts with physicians, nursing units, and office staff in a courteous and professional manner. 12. Maintains and hospital financial information confidentially in accordance with all hospital policy and any state or federal regulations such as the HIPAA Privacy & Security Standards. 13. Meets the requirements of area specific benchmarks related to productivity and customer service such as wait times, call monitoring score card scores, number of registrations or calls processed, etc. Physical Requirements: 1. Frequent sitting, occasional standing or working, and lifting of 10-15 points. 2. May be exposed to dust and other typical office-like discomforts. 3. Manual dexterity using fine hand manipulations for computer keyboard operation. 4. Requires ability to see computer screen and read reports. 5. Requires ability to hear instructions from physicians and other clinical or nursing staff. Skills & Abilities: 1. Computer literacy required including familiarity with word processing programs and electronic spreadsheets and facility in learning new applications. Ability to perform accurate data entry. 2. Strong customer service skills including excellent interpersonal and telephone skills. 3. High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies. 4. Experience using computer-based, patient registration systems. 4. Thorough understanding of private insurance, Medicare, and Medicaid programs. 5. Knowledge of medical terminology. 6. Excellent organizational skills required with attention to detail. Ability to prioritize work and be flexible with work assignments. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $20.12 - $25.15

The Inpatient Coding Specialist reviews medical records to ensure accurate coding of diagnoses and procedures for inpatient admissions. They communicate with providers regarding documentation issues and manage deficiencies within the Epic system. | Candidates must have a high school diploma or equivalent, along with a relevant certification such as CCS or RHIA. Additionally, three years of ICD-10-CM and PCS coding experience is required. | Job Title: Inpatient Coding Specialist (Coder III) Hours: 40 hours per week. Monday through Friday. Location: 100% remote. Job Profile Summary This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Health Information Management duties: Responsible for the accuracy, maintenance, security, and confidentiality of patient's health information. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand. Job Overview This position reviews medical records to assure accurate specificity of diagnoses and procedures for inpatient admissions. Effectively utilizes ICD-10 CM and PCS codes according to coding guidelines. Communicates effectively with providers and/or all appropriate staff regarding missing information such as diagnosis, procedure, and documentation issues, to ensure proper coding and reimbursement. Manages the creation of deficiencies, within Epic, for missing documentation. Works with leadership to review denial reports as well as participating in internal and external audits to ensure documentation, code capture, and billing are accurate and precise. Informs supervisor of unusual/problematic accounts, issues, concerns, and opportunities for improvement. Attends meetings and education sessions as requested with participation. Performs any other related duties as assigned. Job Description Minimum Qualifications: 1. High school diploma or equivalent. 2. Certified Coding Specialist (CCS), Certified Inpatient Coder (CIC), Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT). 3. Three (3) years of ICD-10-CM and PCS coding experience 4. EMR experience Preferred Qualifications: 1. Associates degree. 2. Five (5) years of Inpatient ICD-10-CM and PCS coding experience within a Teaching hospital or Level One Trauma Center. 3. Epic and CAC Experience Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Verifies and abstracts clinical and demographic data from the patient record. 2. Performs chart audits prior to coding to ensure required documentation is complete and signed. Queries appropriate providers or departments when deficiencies prevent the start of the coding process. 3. Assigns accurately ICD-10 CM an ICD10 PCS codes, derived from medical record documentation for patient account. 4.Reviews reports with leadership to identify discrepancies. 5. Reviews audit lists regarding coding/billing changes, as well as denial reports. 6. Identifies and evaluates coding issues, summarizes findings for leadership, makes recommendations for course of action. Works actively with physicians to initiate corrections and resolve discrepancies in coding and documentation. 9. Ensures that all accounts are submitted accurately and in a timely manner. 10. Works collaboratively with Compliance, Educators, and Auditors 11. Ensures that all medical records are coded and abstracted within 72 hours of patient discharge. 12. Responsible to follow-up on assigned discharges for final coding. 13. Acts as a resource for answering coding questions from interdepartmental staff. 14. Documents results of all special project work and providing recommendations relating to special projects. 15. Attend meetings as necessary and participates on projects to ensure that all services are captured through codes. 16. Maintains good relationship with providers and office personnel to facilitate good communication in coding queries. 17. Promote excellent customer service. Identify and communicate problems and/or opportunities to improve processes with management. 18. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment 19. Performs job junctions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, colleagues and community. 20. Participates in coding audits coding staff in order to maintain quality standards and offer feedback to management 21. Works closely with the DRG Validator to maintain high coding standards. Physical Requirements: 1. Sedentary role which requires sitting most of the time, occasional standing & walking. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects. 2. Manual dexterity using fine hand manipulation to operate computer keyboard. 3. Ability to see computer screen and reports. Skills & Abilities: 1. Excellent organizational skills and able to balance working on multiple tasks and provide timely follow through. 2. Effective interpersonal and communication skills. 3. Ability to work under pressure and meet deadlines. 4. Ability to communicate verbally, by phone or virtually, with colleagues and medical staff. 5. Knowledge of Excel and basic computer skills. 6. Working knowledge of ICD- 10-CM, ICD 10- PCS, and CPT coding system, DRG, APG, , Government and Commercial payor policies, Coding Clinic, disease processes, medical terminology, anatomy and physiology. 7. Ability to read and write in the English language. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $24.65 - $30.82 Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.

Provide first-line technical support to patients, troubleshoot issues, and educate users on portal features. | High school diploma or equivalent, 2+ years in customer service or technical support, knowledge of healthcare systems preferred. | Hours: 40 hours per week; M-F 9:30 AM to 6:00 PM (EST). Rotating Saturday 1-2x per month required from 9:00 AM to 1:00 PM (EST). Location: Fully Remote Job Profile Summary This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Service Desk duties: Provides support to employee end users in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems including: Acquiring, installing, and upgrading PC components & software and planning for/responding to service outages, Diagnosing problem source through discussions with users and coordinating with internal organization support (Tier 2) to resolve problems, Providing real-time problem resolutions (Tier 1), problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer. Typically centralized but may have local representatives for physical support and some tier 1 support. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. Job Overview This position is responsible to provide exceptional technical support and assistance to patients using MyChart and Tufts Medicine patient portal. Responsible to troubleshoot, resolve technical issues, and guide patients on the use of available features to ensure a seamless and positive experience. Provide end user support on a variety of hardware platforms, software applications, and personal computers and printers. Track and monitor problems to ensure a timely resolution. Provide first level training for supported applications. Job Description Minimum Qualifications: 1. High school diploma or equivalent. 2. Two (2) years of experience in a customer service or technical support role. Preferred Qualifications: 1. Associates degree in IT or related field. 2. Previous experience in a healthcare environment. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Answer Service Desk calls in a courteous friendly and knowledgeable manner. 2. Retrieve calls from Voice Mail and call end-user to assist if needed. 3. Provide first-line technical support to patients experiencing issues. 4. Assist patients with account setup, password resets, and navigation of available features. 5. Troubleshoot and resolve technical problems related to access and functionality. 6. Educate patients on how to manage appointments, view test results, and communicate with healthcare providers. 7. Document and track patient interactions and technical issues in the service desk system. 8. Collaborate with IT team members to escalate and resolve complex technical issues. 9. Maintain up-to-date knowledge of features and updates. 10. Ensure patient confidentiality and data security in all interactions. 11. Provide excellent customer service and maintain a patient-centric approach 12. Communicate issues and problems to peers, leadership as appropriate. 13. Report all system issues and problems to leadership. 14. May be required to work evening or weekend shifts. Physical Requirements: 1. Frequent sitting, occasional standing & walking, and lifting of 5-25 lbs. 2. Requires manual dexterity using fine hand manipulations. 3. Requires ability to see computer screen and reports. Skills & Abilities: 1. Excellent customer service, communication, interpersonal and organizational skills. 2. Ability to work with detailed, confidential material, computer experience required. 3. Strong technical troubleshooting skills. 4. Knowledge of patient portal systems and service desk software and tools. 5. Ability to work independently and as part of a team. 6. Knowledge of healthcare regulations and patient privacy standards (HIPAA). At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $24.65 - $30.82 Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.

Maintain and troubleshoot UKG integrations and data workflows, support HRIS data integrity, and collaborate across departments to ensure seamless HR and payroll system operations. | Bachelor's degree plus 5+ years supporting UKG with emphasis on integrations, 3+ years Boomi experience, strong knowledge of HR data and payroll dependencies, and preferred certifications and healthcare system experience. | Job Title: Senior HR Information Systems Analyst - UKG Hours: 40 hours - M-F 8:30-5 PM EST Location: Open to remote work. Occasional travel is required to Massachusetts as needed. About The Role: The Senior HR Information Systems Analyst serves as a technical specialist and key support partner for Tufts Medicine’s UKG platform, with a strong emphasis on inbound and outbound integrations, interfaces, and data workflows. This role ensures seamless data movement between UKG and critical downstream and upstream systems, including Payroll, ERP, Benefits, Talent systems, and clinical operations platforms. About Tufts Medicine: Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. The health system is the principal teaching affiliate for Tufts University School of Medicine. The strong relationship between Tufts Medicine and Tufts University School of Medicine is evident in our governance, academic and research structure. Tufts Medicine is comprised of the following clinical entities: ·    Tufts Medicine Professional Group (TMPG) ·    Tufts Medicine Integrated Network (TMIN) ·    Tufts Medical Center ·    Lowell General Hospital ·    MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford ·    Tufts Care at Home Job Overview This position maintains the assigned Human Resources Information System (HRIS) to ensure data integrity, report development, system maintenance and more. Responsible for ensuring that HRIS is maintained with current and accurate employee data as it relates to user access, organizational hierarchies, communication templates, integrations and more. Responsible for designing, developing, and supporting assigned applications. Responsible for the operation and maintenance of the activities necessary to ensure the timely production and dissemination of accurate reports, data and management information. Acts as the liaison between the data/information customers to provide specification requirement development support, consultation, and analysis for data/information needs. Responsible for project-based analysis and reporting projects and executive ad hoc report requests. Provides organizational support through analytics using programming, conducting research and participating as a project team leader/member. Job Description Minimum Qualifications: 1. Bachelor’s degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field. 2. Five (5+) years of progressive more responsible and complex experience supporting UKG (Dimensions or WFC), with a strong emphasis on integrations. 3. Three (3+) years of hands-on experience with the Boomi Platform. 4. Hands-on experience with UKG API frameworks, file-based integrations (CSV/XML/JSON), SFTP processes, and automated data workflows. 5. Strong understanding of HR data structures, workforce management data models, and payroll/timekeeping dependencies. Preferred Qualifications: 1. UKG Pro or Dimensions integration certifications. 2. Experience with Mulesoft, SnapLogic, or other middle-tier integration platforms. 3. Familiarity with SQL, relational databases, or scripting languages used for data transformation. 4. Experience supporting ERP or HR technology ecosystems in a large healthcare system. 5. Seven (7+) years of direct experience supporting UKG (Dimensions or WFC), with a strong emphasis on integrations. 6. Experience in a healthcare system or highly regulated environment. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Serves as the subject-matter expert for UKG inbound and outbound integrations, including file-based interfaces, API-driven data exchanges, event-based integrations, and SFTP processes. 2. Maintains, monitors, and troubleshoots all UKG interfaces to ensure timely and accurate data transmission across HR, Payroll, Finance, and clinical systems. 3. Partners with IT and vendors to design, test, implement, and optimize integration workflows, ensuring scalability and adherence to Tufts Medicine’s integration architecture. 4. Leads root-cause analysis on integration failures and partner on long-term solutions to prevent recurring issues. 5. Configures and maintains UKG modules that interact with integrations (e.g., Timekeeping, Accruals, Person Data, Job Data). 6. Supports UKG release management including testing integrations against new features, patches, and upgrades. 7. Ensures data mapping, data transformations, event triggers, and interface schedules align with business processes and security requirements. 8. Maintains documentation of integration designs, file layouts, data dictionaries, and workflow diagrams. 9. Serves as a liaison between HR Technology, IT, Payroll, HR Operations, Finance, and clinical departments to understand data needs and system dependencies. 10. Leads requirements gathering sessions for new data feeds, interface enhancements, and system-to-system connectivity. 11. Collaborates with vendors (including UKG) to resolve complex issues and launch new connections or file exchanges. 12. Supports data governance efforts by ensuring accurate, secure, and compliant data movement across systems. 13. Validates data accuracy through regular audits, reconciliation processes, and quality checks. 14. Upholds HIPAA, SOC, and other regulatory standards related to data privacy and security. 15. Maintains integration-related SOPs, change-control documentation, and support ticket records. 16. Assists in building and maintaining reporting datasets and extracts tied to integration outputs. 17. Partners with HR and business analytics teams to ensure data consistency across reporting sources. 18. Supports the creation of dashboards or audit tools that monitor integration health and data volume trends. 19. Provides guidance to HRIS Analysts on technical troubleshooting, testing practices, and system best practices. 20. Serves as an escalation point for integration-related support issues. 21. Contributes to team knowledge-sharing, training materials, and documentation improvements. Physical Requirements: 1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc. 2. Largelyasedentaryrole,whichinvolvessittingmostofthetime,butmayinvolvemovementssuchaswalking,standing,reaching, ascending / descending stairs and operating office equipment. 3. Frequently required to speak, hear, communicate and exchange information. 4. Able to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols. 5. Occasionally lift and/or move up to 25 pounds. Skills & Abilities: 1. Significant knowledge of the Human Resource function. 2. Skills in process improvements relative to Human Resource operations. 3. Strong analytical skills with the ability to complete high priority projects and activities with time-sensitive deadlines. 4. Proven ability to troubleshoot complex technical issues, analyze log files, and interpret error codes.  At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.  Pay Range:  $91,879.42 - $117,150.49

The Applications Analyst II is responsible for the design, development, and implementation of IT solutions to meet organizational needs. This role includes performing application support duties, leading projects, and collaborating with end users to tailor systems to their requirements. | Candidates must have a high school diploma or equivalent with eight years of relevant experience, or an associate degree with six years, or a bachelor's degree with four years of experience in a related field. Strong technical and analytical skills, along with the ability to communicate effectively and provide excellent customer service, are essential. | Hours: 40 hours per week; Monday through Friday. Location: Remote. Minimal travel required for go-lives. Job Profile Summary This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices. Job Overview Perform IT application implementation, optimization, and support activities. Work on moderately complex to complex applications that are critical to operations. Work independently with minimal technical guidance in the performance of duties. Lead small to medium size complex projects with oversight. Job Description Minimum Qualifications: 1. High school diploma or equivalent and eight (8) years of relevant experience OR Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR Bachelor’s degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation. 2. Collaborate with end users to understand and define requirements. 3. Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements. 4. Build and configure systems to meet requirements, using available application tools. 5. Create documentation of custom builds as appropriate. 6. Develop test scenarios based on requirements. 7. Execute testing and identify issues. 8. Research and resolve issues. 9. Provide input to application implementation event plans. 10. Provide support during application implementation events, including occasional off-hours support. 11. Lead small to medium size complex projects with oversight 12. Build enhancements to current functionality using application tools. 13. Participate in detailed testing of software updates and upgrades. 14. Respond to issues reported by users; research and resolve issues in a timely fashion. 15. Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution. 16. Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk. 17. Collaborate with vendor support personnel to research and resolve vendor product issues. 18. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications. 19. Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications. Physical Requirements: 1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs. 2. May be required to travel to a healthcare site or other designated location. 3. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects. 4. Manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment. 5. Ability to see computer screens, monitoring equipment and reports. Skills & Abilities: 1. Excellent customer service orientation and good communication skills. 2. Ability to be flexible with changing priorities, initiatives, and tasks. 3. Ability to work within a team and to be successful in a team environment. 4. Skilled at supporting applications in a healthcare environment. 5. Knowledge and ability to clearly explain findings and answer questions about the work. 6. Communicate complex information in a way that their users can understand. 7. Ability to interpret data and find meaningful information from it. Find patterns in data and determine what the data means. 8. Ability to analyze a situation and make decisions based on the information available. 9. Ability to make decisions about the data they analyze and the conclusions they make about the data. 10. Ability to find the cause of issues, develop strategies to resolve them, find ways to improve processes, and develop new methods. 11. Ability to understand the needs of the organization and how to meet those needs. Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.

Design, develop, deploy, and maintain enterprise-wide BI reporting and analytics solutions using various data sources, collaborating with team members and supporting end users. | Bachelor's degree in IT, 2+ years healthcare IT experience preferred, proficiency in Power BI, Python, SQL, data querying tools, technical programming skills, and ability to write medium-complexity code. | This position will be working with Epic Cogito and Cosmsos data models. You will also utilize PowerBI to create reports, etc. Hours: 40 hours per week; Monday through Friday from 8:30 AM to 5:00 PM Location: 100% Remote Job Overview This position supports enterprise Business Intelligence in the deployment of enterprise-wide Business Intelligence solutions that are cross-functional and of mid-level complexity. Performs requirements analysis, designs, develops, deploys, supports and maintains reporting and analytical or business intelligence applications using a variety of data sources to support enterprise objectives. Responsible for collaborating with team members to develop and design BI Reports and analytics initiatives for end users. Job Description Minimum Qualifications: 1. Bachelor's degree in Information Technology. 2. Two (2) years of healthcare IT experience. Preferred Qualifications: 1. Four (4) years of healthcare IT experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Builds solutions on enterprise data warehouse systems. 2. Contributes to team projects, with the objective of becoming more technically proficient 3. Provides technical assistance for data warehouse systems content and initiatives. 4. Acts as an escalation path for any enterprise analytics and reporting concerns. 5. Works with teammates to plan proactively for new data warehouse systems features that would improve the state of the enterprise analytics program. 6. Shares best practices based on lessons learned at other organizations. 7. Maintains existing policy and procedures for code reuse, documentation, and testing. 8. Writes design documentation, and functional requirements and specifications with guidance. 9. Works collaboratively with others in meeting user expectations and team deadlines. 10. Writes medium-to-complex code. 11. Participates in test case scenarios and support. 12. Participates in some after-hours on call support, to troubleshoot and resolve system issues escalated by the Help Desk. 13. With managerial oversight, leads smaller and/or less complex initiatives and projects. 13. Builds enhancements to current database and warehouses using appropriate programming language and/or technical tools. 14. Participates in detailed testing of report databases, data marts, views and warehouses in general 15. Responds to data issues reported by users; research and resolve issues in a timely fashion Physical Requirements: 1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs. 2. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects. 3. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment. 4. Requires ability to see computer screen, monitoring equipment and reports. Skills & Abilities: 1. Excellent customer service orientation. 2. Flexibility and can-do attitude. 3. Strong interpersonal skills demonstrated through prior work experience. 4. Able to translate business requirements into technical specifications. 5. Works collaboratively in a small, cross-functional team. 6. Self manages to complete tasks on time and support other team members in product and platform development. 7. Critical thinking and problem-solving skills. 8. Flexibility and eagerness to learn new technical skills to meet emerging needs. 9. Basic understanding of software development life cycle. 10. Advanced beginner in reporting and dashboard development using PowerBI, Python, and SQL. 11. Advanced beginner in data querying using tools like Management Studio, Jupyter and Databricks Notebooks. 12. Technical programming skills demonstrated through prior IT experience. Job Profile Summary This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Analytics related duties: Performs complex data research and analysis to support business operations, creates data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets, researches and applies knowledge of existing and emerging data science principles, theories, and techniques to inform business decisions, and may conduct scientific research projects with the goal of breaking new ground in data analytics. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.