Tufts Medicine

Provide high-level administrative and business support to senior executives, managing complex schedules and confidential information. | Bachelor's degree with at least five years administrative experience including three years supporting senior executives, plus expert organizational and Microsoft Office skills. | Title: Executive Assistant III Hours: 40 hours per week; M-F - 8:00 AM to 4:30 PM Location: Primarily onsite - 2 days in person in Burlington, Massachusetts (Corporate HQ) and 2 days in person at Tufts Medical Center in Boston, Massachusetts. 1 remote working day available at the discretion of the manager. Job Profile Summary ​ This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience. Typically, responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems. Job Overview Assumes the responsibility for administrative support and a acts as office coordinator for the department. This position performs duties requiring expert level administrative support and project management skills to assist a leader of a major corporate function, where assignments involve work of a confidential, complex nature and involve handling information of strategic importance. Assists executive by relieving them of complex details and advanced administrative duties. High-level contacts require the use of considerable discretion, judgment, tact, and diplomacy. Independently investigates assigned problems determining method of research data requirements as well as analysis techniques. Prepares reports and recommendations for action by supervisor. Contacts organization personnel at all levels to gather information and prepare reports. Provides day to day scheduling, meeting coordination and project implementation. Serves as a liaison to board level volunteers, physician and executive leaders in support of departmental activities. Serves a principal role in the scheduling and coordination of agendas, projects, and schedules. Job Description Minimum Qualifications: 1. Bachelor’s Degree. 2. Five (5) years of progressively responsible secretarial/administrative experience including three (3) years of secretarial/administrative experience to a senior-level executive. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Produces correspondence, memos, minutes, and reports from dictation, drafts, models, etc. Edits material for grammar, spelling, and format and high-quality presentation and style. Prepares high quality presentation graphics. 2. Attends meetings of committees/boards composed of executives from the voluntary sector in the capacity of recording secretary. 3. Coordinates all department level meetings, arranges dates and place, books conference call line, notifies participants via Outlook calendar invitations; collects, copies and distributes meeting materials. 4. Arranges a wide variety of inside and outside meetings, special events and activities. Prioritizes events for the most efficient use of available time. Makes travel arrangements for extended trips and groups. 5. Coordinates large, complex internal and external meetings, seminars, and similar events. Coordinates production of meeting agenda. 6. Communicates with a wide variety of high-level executives and officials to exchange critical or sensitive information and expedite matters on behalf of superior. Monitors progress on important matters and follows up to ensure disposition. Assignments involve work of a complex and confidential nature, necessitating exposure to highly sensitive information, and requiring considerable discretion, judgment, tact, and diplomacy. 7. Receives phone calls and messages, provides informed interpretation on procedures and policies to high level internal and external customers, refers matters to appropriate executive, function, or department. 8. Provides assistance with administrative processes associated with the department or function and expedites a wide variety of highly sensitive administrative matters requiring a basic understanding of hospital policies and operational issues. 9. Processes and follows up to expedite office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. 10. Follows up with a variety of personnel within and outside of the organization to ensure timely completion. 11. Independently performs assigned portions of highly sensitive projects, determining sources and method of obtaining information, data requirements for assigned information, as well as analytical techniques. Prepares reports and recommendations for action by superior. 12. Prepares reports using statistical or financial tables, which may involve the development of original formats of graphs and charts for meaningful presentation of data. 13. Sets up and maintains files and records of extremely sensitive, confidential information, ensuring efficient retrieval. 14. May perform the following lead duties to coordinate activities and assigned personnel (where applicable): Plays a lead role in implementing new or revised systems and procedures. Performs basic trouble-shooting and provides feedback on process improvements; Relays work instructions provided by supervisor; Schedules, distributes, and monitors the flow of work on behalf of the Executive. 15. Utilizes database applications software maintains reports appropriate to informational needs, and arranges and maintains information. Develops and produces a variety of reports. 16. Performs miscellaneous clerical duties: collate, sort, fax, file, distribute, and retrieve documents and mail. Records and relays phone messages. 17. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations. 18. Supports compliance with established hospital policies, quality assurance programs, safety and infection control policies and procedures. Physical Requirements: 1. Normal office setting. 2. Frequent contact with patients, medical staff, and department personnel. 3. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs. 4. Requires manual dexterity using fine hand manipulation to operate computer keyboard. 5. Requires ability to see computer screen and reports. Skills & Abilities: 1. Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols. 2. Good organizational and communication skills, both verbal (in-person and with telephone phone) and written in English. 3. Good computer skills using Microsoft office including Outlook, Excel, and PowerPoint. 4. Ability to write and spell in English to ensure accurate message taking. 5. Excellent interpersonal skills are required and changing deadlines and the adaptability to change required. 6. Ability to work under pressure and changing deadlines and the adaptability to change required. 7. Ability to visualize the big picture independently with minimal supervision and direction. 8. Excellent proofreading skills. 9. In-depth understanding of office management and daily operations. 10. Working knowledge of office equipment, such as printers and fax machines. 11. Highly resourceful team player who can effectively work with staff and senior level managers. 12. Adapts quickly to changing priorities for organizational alignment. 13. Anticipates needs and take a proactive approach to needs of assigned personnel. 14. Has a proactive mindset. 15. High level of resourcefullness. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $72,371.94 - $90,464.92

The Applications Analyst II is responsible for the design, development, and implementation of IT solutions to meet organizational needs. This role includes performing application support duties, leading projects, and collaborating with end users to tailor systems to their requirements. | Candidates must have a high school diploma or equivalent with eight years of relevant experience, or an associate degree with six years, or a bachelor's degree with four years of experience in a related field. Strong technical and analytical skills, along with the ability to communicate effectively and provide excellent customer service, are essential. | Hours: 40 hours per week; Monday through Friday. Location: Remote. Minimal travel required for go-lives. Job Profile Summary This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices. Job Overview Perform IT application implementation, optimization, and support activities. Work on moderately complex to complex applications that are critical to operations. Work independently with minimal technical guidance in the performance of duties. Lead small to medium size complex projects with oversight. Job Description Minimum Qualifications: 1. High school diploma or equivalent and eight (8) years of relevant experience OR Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR Bachelor’s degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation. 2. Collaborate with end users to understand and define requirements. 3. Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements. 4. Build and configure systems to meet requirements, using available application tools. 5. Create documentation of custom builds as appropriate. 6. Develop test scenarios based on requirements. 7. Execute testing and identify issues. 8. Research and resolve issues. 9. Provide input to application implementation event plans. 10. Provide support during application implementation events, including occasional off-hours support. 11. Lead small to medium size complex projects with oversight 12. Build enhancements to current functionality using application tools. 13. Participate in detailed testing of software updates and upgrades. 14. Respond to issues reported by users; research and resolve issues in a timely fashion. 15. Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution. 16. Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk. 17. Collaborate with vendor support personnel to research and resolve vendor product issues. 18. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications. 19. Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications. Physical Requirements: 1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs. 2. May be required to travel to a healthcare site or other designated location. 3. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects. 4. Manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment. 5. Ability to see computer screens, monitoring equipment and reports. Skills & Abilities: 1. Excellent customer service orientation and good communication skills. 2. Ability to be flexible with changing priorities, initiatives, and tasks. 3. Ability to work within a team and to be successful in a team environment. 4. Skilled at supporting applications in a healthcare environment. 5. Knowledge and ability to clearly explain findings and answer questions about the work. 6. Communicate complex information in a way that their users can understand. 7. Ability to interpret data and find meaningful information from it. Find patterns in data and determine what the data means. 8. Ability to analyze a situation and make decisions based on the information available. 9. Ability to make decisions about the data they analyze and the conclusions they make about the data. 10. Ability to find the cause of issues, develop strategies to resolve them, find ways to improve processes, and develop new methods. 11. Ability to understand the needs of the organization and how to meet those needs. Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.

Design, develop, deploy, and maintain enterprise-wide BI reporting and analytics solutions using various data sources, collaborating with team members and supporting end users. | Bachelor's degree in IT, 2+ years healthcare IT experience preferred, proficiency in Power BI, Python, SQL, data querying tools, technical programming skills, and ability to write medium-complexity code. | This position will be working with Epic Cogito and Cosmsos data models. You will also utilize PowerBI to create reports, etc. Hours: 40 hours per week; Monday through Friday from 8:30 AM to 5:00 PM Location: 100% Remote Job Overview This position supports enterprise Business Intelligence in the deployment of enterprise-wide Business Intelligence solutions that are cross-functional and of mid-level complexity. Performs requirements analysis, designs, develops, deploys, supports and maintains reporting and analytical or business intelligence applications using a variety of data sources to support enterprise objectives. Responsible for collaborating with team members to develop and design BI Reports and analytics initiatives for end users. Job Description Minimum Qualifications: 1. Bachelor's degree in Information Technology. 2. Two (2) years of healthcare IT experience. Preferred Qualifications: 1. Four (4) years of healthcare IT experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Builds solutions on enterprise data warehouse systems. 2. Contributes to team projects, with the objective of becoming more technically proficient 3. Provides technical assistance for data warehouse systems content and initiatives. 4. Acts as an escalation path for any enterprise analytics and reporting concerns. 5. Works with teammates to plan proactively for new data warehouse systems features that would improve the state of the enterprise analytics program. 6. Shares best practices based on lessons learned at other organizations. 7. Maintains existing policy and procedures for code reuse, documentation, and testing. 8. Writes design documentation, and functional requirements and specifications with guidance. 9. Works collaboratively with others in meeting user expectations and team deadlines. 10. Writes medium-to-complex code. 11. Participates in test case scenarios and support. 12. Participates in some after-hours on call support, to troubleshoot and resolve system issues escalated by the Help Desk. 13. With managerial oversight, leads smaller and/or less complex initiatives and projects. 13. Builds enhancements to current database and warehouses using appropriate programming language and/or technical tools. 14. Participates in detailed testing of report databases, data marts, views and warehouses in general 15. Responds to data issues reported by users; research and resolve issues in a timely fashion Physical Requirements: 1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs. 2. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects. 3. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment. 4. Requires ability to see computer screen, monitoring equipment and reports. Skills & Abilities: 1. Excellent customer service orientation. 2. Flexibility and can-do attitude. 3. Strong interpersonal skills demonstrated through prior work experience. 4. Able to translate business requirements into technical specifications. 5. Works collaboratively in a small, cross-functional team. 6. Self manages to complete tasks on time and support other team members in product and platform development. 7. Critical thinking and problem-solving skills. 8. Flexibility and eagerness to learn new technical skills to meet emerging needs. 9. Basic understanding of software development life cycle. 10. Advanced beginner in reporting and dashboard development using PowerBI, Python, and SQL. 11. Advanced beginner in data querying using tools like Management Studio, Jupyter and Databricks Notebooks. 12. Technical programming skills demonstrated through prior IT experience. Job Profile Summary This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Analytics related duties: Performs complex data research and analysis to support business operations, creates data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets, researches and applies knowledge of existing and emerging data science principles, theories, and techniques to inform business decisions, and may conduct scientific research projects with the goal of breaking new ground in data analytics. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices.