Triple Whale

Own Triple Whale’s incrementality product line and translate rigorous causal methods into practical tooling. Partner closely with the MMM team to align causal and modeled views while building an AI co-pilot for experiment recommendations. | Candidates should have 5–8+ years of PM experience with a focus on causal measurement and experimentation. Familiarity with lift testing and comfort working with data scientists on experimental design is essential. | What Do We Do? Triple Whale is the source of truth for eCommerce brands. Our platform centralizes the entire analytics stack—from profit tracking and customer insights to marketing attribution and creative intelligence. We empower brands with the visibility they need to make smarter decisions, scale faster, and optimize every dollar spent. Why Triple Whale Needs You: Own Triple Whale’s incrementality product line—turning “what happened” into “what truly moved the needle.” You’ll translate rigorous causal methods into practical tooling: geo/lift tests, holdouts, ghost ads–style approaches, and integrations that make test design, execution, and interpretation dead-simple. You’ll partner closely with our MMM team to align causal and modeled views, and you’ll build the AI co-pilot that recommends the right experiment at the right time. We are prioritizing candidates based on the East Coast or those who can comfortably work during Eastern Standard Time (EST) hours. What You’ll Drive Experimentation System: Templates for geo split, PSA/ghost-style, audience holdouts; power analysis, pre-checks, CUPED-like variance reduction, and guardrails. Cross-Channel Coverage: Meta, Google, TikTok, Pinterest, Snap, search/shopping, email/SMS; unify readouts across paid/owned channels. Design → Decision Loop: From hypothesis → design → run → readout → budget reallocation, with time-to-insight as a first-class metric. AI Co-pilot: Autocomplete test design, suggest sample sizes/durations, explain assumptions and result sensitivity, recommend budget shifts with confidence intervals. MMM Alignment: Reconciliation views that show when/why MMM and incremental tests differ; guidance to users on which to trust in which context. What You'll Bring: 5–8+ years PM experience with causal measurement/experimentation, analytics, or adtech. Familiarity with lift testing, geo experiments, pre/post diagnostics, and reading confidence intervals under noisy marketing data. Comfort working with data scientists on experimental design and productizing statistical methods. Practical operator mindset: you can turn a purist method into a usable decision tool without losing integrity. English required; Hebrew a plus. Nice to Have Experience reconciling MMM with incrementality; designing always-on holdout frameworks. Prior platform exposure to walled gardens and their lift methodologies. LLM experience for explanation, summarization, and “what to test next.” Our Values We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other. Perks Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do Compensation: Competitive salary, benefits, and equity Family Focus: Parental leave and flexibility for families Time Off: Generous PTO. We want you to relax when you need to relax! Healthcare: Excellent medical, dental, and vision coverage 401K: 3% matching Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Us in Making Waves If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

You will own the foundation of truth for media performance, including the Triple Whale Pixel and post-purchase survey data. Collaborate with data science, engineering, and design to deliver accurate measurement across various eCommerce platforms. | Candidates should have 5+ years in product management, ideally with experience in data and analytics products. Strong technical literacy and collaboration with data science are essential. | What Do We Do? Triple Whale is the source of truth for eCommerce brands. Our platform centralizes the entire analytics stack—from profit tracking and customer insights to marketing attribution and creative intelligence. We empower brands with the visibility they need to make smarter decisions, scale faster, and optimize every dollar spent. Why Triple Whale Needs You: Own the foundation of truth for media performance: Triple Whale Pixel, identity/events, and post-purchase survey data flowing into our attribution models. You will partner with data science, engineering, and design to deliver accurate, privacy-aware measurement across Shopify and increasingly non-Shopify stacks—all while shaping the AI co-pilot layer that makes these capabilities usable, proactive, and fast. We are prioritizing candidates based on the East Coast or those who can comfortably work during Eastern Standard Time (EST) hours. What You’ll Drive Attribution Core: Roadmap for MTA models (e.g., time-decay, position-based, Markov/Shapley-style approaches, pathing), model calibration, and QA against ground truth. Pixel & ID Graph: Event schema, client/server capture, identity resolution (deterministic/probabilistic), cookie-constrained environments, anti-duplication, and p95 latency targets. Post-Purchase Surveys: Instrumentation and bias-aware ingestion to enrich attribution; UX that maximizes completion without hurting conversion. Data Quality & Reliability: Instrumentation, monitoring, backfills, replay, and alerting to keep event loss, duplication, and delay within tight SLOs. Privacy & Compliance: Consent flows, hashing/PII handling, data retention, GDPR/CCPA/CPRA alignment, platform policy adherence. AI Co-pilot: Recommendations that explain why (paths, marginal contribution, confidence), automated anomaly detection, model selection suggestions, and “next dollar” guidance with guardrails. Ecosystem Expansion: From Shopify to BigCommerce, WooCommerce, and custom carts; GTM server-side, Segment/mParticle/RudderStack, and headless stacks. What You'll Bring: 5+ years in product management (ideally 8+), shipping data/analytics/adtech products at scale. Strong technical literacy: pixels, eventing, IDs, cookies/ITP, server-side tagging, APIs, schema design. Proven collaboration with data science on model-backed features; comfort trading off accuracy, explainability, and UX. Excellent narrative skills—turn complex measurement into crisp stories and decisions. English required; Hebrew a plus. Nice to Have Experience with Shopify (admin, checkout, extensions) and at least one other commerce stack. Prior work on Markov/Shapley attribution, path analysis, or survey bias correction. Building agentic/LLM experiences (prompts, evaluation, guardrails). Our Values We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other. Perks Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do Compensation: Competitive salary, benefits, and equity Family Focus: Parental leave and flexibility for families Time Off: Generous PTO. We want you to relax when you need to relax! Healthcare: Excellent medical, dental, and vision coverage 401K: 3% matching Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Us in Making Waves If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Manage a scaled portfolio of SMB customers with high retention and growth, lead a team of CSMs, deploy AI-enabled workflows, and collaborate cross-functionally to drive customer success. | 4-6+ years in customer success or account management with leadership experience, proficiency in scaled CS operations, AI/automation tools, data-driven insights, and strong communication skills. | What Do We Do? Triple Whale is the source of truth for eCommerce brands. Our platform centralizes the entire analytics stack—from profit tracking and customer insights to marketing attribution and creative intelligence. We empower brands with the visibility they need to make smarter decisions, scale faster, and optimize every dollar spent. Why Triple Whale Needs You We’re hiring a Senior Customer Success Manager (Scale) to lead our SMB segment on the CS Growth team. This role is a hybrid: you'll help manage a scaled portfolio of accounts while acting as a team lead for a group of CSMs. You will drive customer outcomes at scale—building scalable playbooks, deploying data-driven and AI-powered engagement strategies, and coaching your peers to elevate performance. Your work will ensure our customers achieve demonstrable ROI while fostering team excellence and operational innovation. What You'll Do • Customer Portfolio & Scaled Engagement • Own a portfolio of SMB customers, delivering high retention, adoption, and growth at scale. • Develop and execute 1:1 and 1:many engagement tactics—leveraging digital outreach, webinars, training, and data-informed campaigns. • Team Lead Responsibilities • Act as a player-coach: spearhead managing the SMB book of business while mentoring and developing a team of CSMs. • Coach on scalable playbook deployment, churn mitigation, and expansion strategies. • Partner with leadership to shape the SMB strategy and provide feedback loops to Product, Sales, and Operations. • AI, Reporting & Automation Enablement • Design and deploy AI-enabled workflows, playbooks, and reporting mechanisms to drive efficiency for the CS Growth team. • Build and optimize internal agents and automation tools for proactive outreach, friction reduction, and opportunity identification. • Translate customer data into actionable insights for digital-first engagement and risk mitigation. • Cross-Functional Collaboration • Partner closely with Sales, Product, Marketing, and Support to ensure seamless alignment on customer goals and product enhancements. • Share customer insights that shape our roadmap and inform GTM strategy. What You'll Bring • Experience: 4–6+ years in Customer Success, Account Management, or a related client-facing role. • Leadership: Previous role as a team lead or manager, with experience coaching peers or direct reports. • Scale Acumen: Skilled in scaled CS operations—digital touchpoints, one-to-many programs, and scalable customer journeys. • AI/Automation Savvy: Hands-on experience with AI tools, workflow automation, or embedded internal tooling. Building agents is a major plus. • Data-Driven: Experience with HubSpot or similar software, and a proven ability to turn data into insights that fuel ideas and strategy. • Coach’s Mentality: Demonstrated ability to drive product adoption while teaching and empowering customers and teammates. • Execution Excellence: Excellent organizational and project management skills; strong communicator via phone, video, and email. • Adaptability: Able to thrive in a fast-paced, quickly changing environment. • Impact-Oriented: Track record of hitting retention, churn, or expansion targets. • Collaborative Communicator: Strong cross-functional communication skills and an ability to influence your audience. • Customer-Obsessed: Deep empathy and a relentless focus on delivering value at scale. • Bonus Points: • Background/Passion for digital marketing and e-commerce. • Familiarity with HubSpot, Large Language Models (LLMs) • Prior experience in high-growth SaaS environments. Why You’ll Love This Role • Join the fastest-growing analytics platform for eCommerce. • Lead innovation in scaled Customer Success and build next-gen AI-powered enablement tools. • Collaborate with bold, mission-driven teammates dedicated to reimagining modern marketing success. Our Values • We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. • We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. • We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. • We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. • We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other. Perks • Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do • Compensation: Competitive salary, benefits, and equity • Family Focus: Parental leave and flexibility for families • Time Off: Generous PTO. We want you to relax when you need to relax! • Healthcare: Excellent medical, dental, and vision coverage • 401K: 3% matching Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Us in Making Waves If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment. The base compensation range for this role is $85,000 - $110,000. The final offer will take into account a range of factors including level of experience, geographic location, and skill alignment with the responsibilities of the role and the current needs of the team and company. Our goal is to ensure fair and competitive compensation that reflects both market benchmarks and individual qualifications.