Travis County

Assist customers with inquiries and transactions at a government office, process payments, and maintain records. | High school diploma or G.E.D., four years of office/clerical experience including customer service, and familiarity with office software. | Want to join a team that does meaningful work serving local communities? Interested in working in the Oakhill area? Working for the tax office is an opportunity to help provide essential services and resources directly to you and your neighbors here in Travis County. As a tax office employee, you will enjoy competitive pay, a generous retirement plan, and 100% employer-paid medical and life insurance on select plans. We also offer many leave options including 12 paid holidays per year, up to 8 weeks of paid parental leave, paid personal holidays, and bi-monthly accruals of sick/vacation leave. As a Tax Specialist, you will perform tasks of a specialized nature including assisting customers by phone through our contact center, processing property tax payments, court fees, and title transactions. You'll apply your knowledge of tax, court and voter registration policies to customer circumstances and work to resolve their issues. This is an entry-level position with a tall career ladder that is designed with your development in mind. Travis County also offers education related incentives such as tuition reimbursement for courses directly related to the advancement of your tax office career. Please apply today if any of these aspects sound appealing to you! DISTINGUISHING CHARACTERISTICS: This is the first in a series of three tax-related job classifications within the Administrative Support job family. This classification is distinguished from the Tax Specialist II in that incumbents typically have limited tasking capabilities, do not process complex titles, and require extensive supervision to meet standards. This is an entry-level job classification with a pronounced emphasis on customer service. • Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law. Applies knowledge to system of court fines and fees to determine necessary method of transaction completion. Analyzes simple tax accounts/court cases and legal documents. • Processes registrations, property tax payments, court fines and fees. Determines eligibility and compliance of voter registration applications. Returns incomplete voter registration applications to applicants with explanation of additional information required. Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications. Processes simple titles independently. • Records transactions and maintains manual and computerized journal entries. Processes financial reports, including receipts, claims, and disbursements. Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift. Balances tax revenues to tax payments and receipts on a daily basis. Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments. • Approves short-term payment arrangements within office guidelines. Reviews delinquent accounts and contacts appropriate party(s) for payment. • Maintains effective document, file, and record retrieval system. Maintains accountability for files processed through the system. Enters data from document receipts into automated record system. Compiles information using computer systems. Audits data entry reports and prints final reports for other departments. • Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software. Writes and prepares correspondence. Provides direction and information to the public on procedures, forms and regulations. Provides public with file information, in person and by telephone and may act as the primary contact for assigned functions. May perform general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support. May staff service counters, information booth, drive through and lobby areas to assist customers. • Performs other job-related duties as assigned. Education and Experience: High School diploma or G.E.D. AND four (4) years of increasingly responsible office/clerical experience, including the operation of modern office procedures and computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Must have customer service experience AND a minimum of one (1) year experience in a directly related function; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: None required. Preferred: Bilingual (English and Spanish) Negotiation experience. Call center experience. Valid Texas Driver's License. Knowledge, Skills, and Abilities: Knowledge of: • Customer service and resolving customer problems. • Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law. • Modern office/clerical practices and procedures, and methods. • Application of court fines and fees. • File management and techniques. • Principle and procedures of record keeping. • Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. • Business letter writing, grammar and punctuation, and report preparation. Skill in: • Working with customers, both in person and on the phone. • Resolving complex problems. • Conducting research and presenting information. • Processing financial reports, including receipts, claims, and disbursements. • Performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges. • Working independently. • Analyzing data. • Negotiating payment plans. • Recording and compiling material for reports. • Operating a variety of modern office equipment, including a computer. • Both verbal and written communication. Ability to: • Resolve customer issues and maintain a production schedule. • Compile data and present it in a clear and comprehensive manner. • Understand and carry out verbal and written directions. • Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public. Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. Work Hours: 8 am - 5 pm, Monday-Friday. Location: 8656 Hwy 71 Austin, TX 78735 Department: Tax Collector Criminal, Driving, Education, and Employment Background Checks Required. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Assist customers with payments, process transactions, and maintain records in a government office setting. | High school diploma or G.E.D. with at least four years of office/clerical experience, including customer service and computer skills. | Want to join a team that does meaningful work serving local communities? Working for the tax office is an opportunity to help provide essential services and resources directly to you and your neighbors here in Travis County. As a tax office employee, you will enjoy competitive pay, a generous retirement plan, and 100% employer-paid medical and life insurance on select plans. We also offer many leave options including 12 paid holidays per year, up to 8 weeks of paid parental leave, paid personal holidays, and bi-monthly accruals of sick/vacation leave. As a Tax Specialist, you will perform tasks of a specialized nature including assisting customers by phone through our contact center, processing property tax payments, court fees, and title transactions. You'll apply your knowledge of tax, court and voter registration policies to customer circumstances and work to resolve their issues. This is an entry-level position with a tall career ladder that is designed with your development in mind. Travis County also offers education related incentives such as tuition reimbursement for courses directly related to the advancement of your tax office career. Please apply today if any of these aspects sound appealing to you! DISTINGUISHING CHARACTERISTICS: This is the first in a series of three tax-related job classifications within the Administrative Support job family. This classification is distinguished from the Tax Specialist II in that incumbents typically have limited tasking capabilities, do not process complex titles, and require extensive supervision to meet standards. This is an entry-level job classification with a pronounced emphasis on customer service. • Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law. Applies knowledge to system of court fines and fees to determine necessary method of transaction completion. Analyzes simple tax accounts/court cases and legal documents. • Processes registrations, property tax payments, court fines and fees. Determines eligibility and compliance of voter registration applications. Returns incomplete voter registration applications to applicants with explanation of additional information required. Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications. Processes simple titles independently. • Records transactions and maintains manual and computerized journal entries. Processes financial reports, including receipts, claims, and disbursements. Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift. Balances tax revenues to tax payments and receipts on a daily basis. Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments. • Approves short-term payment arrangements within office guidelines. Reviews delinquent accounts and contacts appropriate party(s) for payment. • Maintains effective document, file, and record retrieval system. Maintains accountability for files processed through the system. Enters data from document receipts into automated record system. Compiles information using computer systems. Audits data entry reports and prints final reports for other departments. • Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software. Writes and prepares correspondence. Provides direction and information to the public on procedures, forms and regulations. Provides public with file information, in person and by telephone and may act as the primary contact for assigned functions. May perform general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support. May staff service counters, information booth, drive through and lobby areas to assist customers. • Performs other job-related duties as assigned. Education and Experience: High School diploma or G.E.D. AND four (4) years of increasingly responsible office/clerical experience, including the operation of modern office procedures and computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Must have customer service experience AND a minimum of one (1) year experience in a directly related function; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: None required. Preferred: Negotiation experience. Call center experience. Valid Texas Driver's License. Knowledge, Skills, and Abilities: Knowledge of: • Customer service and resolving customer problems. • Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law. • Modern office/clerical practices and procedures, and methods. • Application of court fines and fees. • File management and techniques. • Principle and procedures of record keeping. • Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. • Business letter writing, grammar and punctuation, and report preparation. Skill in: • Working with customers, both in person and on the phone. • Resolving complex problems. • Conducting research and presenting information. • Processing financial reports, including receipts, claims, and disbursements. • Performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges. • Working independently. • Analyzing data. • Negotiating payment plans. • Recording and compiling material for reports. • Operating a variety of modern office equipment, including a computer. • Both verbal and written communication. Ability to: • Resolve customer issues and maintain a production schedule. • Compile data and present it in a clear and comprehensive manner. • Understand and carry out verbal and written directions. • Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public. Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. Work Hours: 8 am - 5 pm, Monday-Friday. Location: 2433 Ridgepoint Dr Department: Tax Collector Criminal, Driving, Education, and Employment Background Checks Required. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Perform clerical and administrative support duties, including data entry, record keeping, and public interaction. | High school diploma or G.E.D. and three years of responsible office/clerical experience, with knowledge of office procedures and software. | Job Summary Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations, investing in social and economic well-being, building a shared understanding of our community, and promoting healthy physical, behavioral and environmental living. Travis County HHS is seeking a temporary full-time Special Project Worker – Office Specialist. This is a full-time position with benefits, anticipated end date for the assignment is September 2026. This is an opportunity to join a highly motivated, energized and cohesive team. We are looking for individuals who are very team-oriented and client-focused. We specialize in providing outstanding customer service, being effective and efficient, while providing support to each other as needed. In this role, you will perform moderately complex clerical and administrative support duties under moderate supervision, using independent judgment as needed. Performs a variety of administrative, technical or analytical work of a specialized nature in furtherance of department mission. Performs research and analysis. Performs general office functions. Provides direction and information to the public on department and County procedures, regulations and policies. Maintains document, file, and record retrieval systems. This is a grant-funded position scheduled to end in September 2026, with the possibility of renewal. Distinguishing Characteristics: This is the second in a series of three general clerical-related job classifications within the Administrative Support job family. This classification is distinguished from the Office Assistant in that work requires specialized functional knowledge with independent decision-making within established limits. This classification is distinguished from the Office Specialist Senior in that incumbents typically have less experience, specialized knowledge and responsibility. Duties And Responsibilities • Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs research and analysis in furtherance of program and department goals. Gathers information and statistical data. Creates databases and generates reports using spreadsheets, databases, and word processing and presentation software. • Performs general office functions. Writes and prepares correspondence. Performs and conducts research and interpretation of data. Proofs documents and performs quality control reviews. Opens and distributes incoming mail, prepares mail outs, and maintains mailing lists. Maintains office schedules and appointments. Makes copies, does filing and sends faxes. Performs data entry on a regular basis. Schedules meetings, conferences and facilities. May assist with department personnel functions. Performs general office activities, such as ensuring facility availability, opening and closing doors, assisting in administrative staff support. Participates in complex/technical administrative projects with staff as directed. Assists with specialized or difficult work activities of subordinates or other staff members, such as mileage and travel/training requests and submittals. Responds to technical administrative questions, and ensures necessary follow-up. • Performs receptionist duties, answers telephone, directs calls, office errands and takes and relays accurate messages. Logs phone calls and visitors. Greets and receives the public. Answers general questions about the department, its functions and activities, and its interrelationships with County departments and outside agencies. Refers individuals to appropriate persons, departments, or agencies. • Provides direction and information to the public on department and County procedures, regulations and policies. Records transactions and maintains manual and computerized journal entries. Processes financial reports, including receipts, claims, and disbursements. Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments. • Maintains effective document, file, and record retrieval systems. Maintains accountability for paper and electronic files. Creates, compiles, retrieves and disseminates information using computer and paper files. May be responsible for record storage. May maintain records and files for microfilming. May be responsible for scanning documents and managing indexed files. May serve as timekeeper. • May translate for Spanish speaking clients. Serves as a notary public. Orders and purchases office supplies. • Performs other job-related duties as assigned. Minimum Requirements Education and Experience: High School diploma or G.E.D. AND three (3) years of responsible office/clerical experience, including the operation of computer equipment to include word processing, spreadsheets, databases and a variety of software packages; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: None required. Preferred: Bilingual in English and Spanish Knowledge, Skills, and Abilities: Knowledge of: • Modern office/clerical practices, procedures, and methods. • Policies, practices, procedures and terminology of assigned function. • File management and techniques. • Principles and procedures of record keeping. • Customer service etiquette. • Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. • Business English, spelling and arithmetic, letter writing, grammar and punctuation and report preparation. • May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information. Skill in: • Conducting research and presenting information. • Processing financial reports, including receipts, claims, disbursements, travel, purchasing and mileage submittals. • Performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges. • Operating a variety of modern office equipment, including a computer. • Both verbal and written communication. Ability to: • Compile data and write clear and comprehensive reports. • Understand and carry out verbal and written directions. • Perform multitasking. • Create effective filing systems, and retrieve and disseminate information. • Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public. Work Environment & Other Information Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. Work Hours: 8 am - 5 pm, Monday-Friday. May work some holidays, some nights, some weekends Location: 600 W Carrie Manor St, Manor, TX 78653 Department: Health & Human Services Criminal, Driving, Education, and Employment Background Checks Required. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Manage daily operations of a probation unit including supervising staff, ensuring compliance with laws and policies, conducting case audits, and coordinating with law enforcement and community organizations. | Bachelor’s degree in Criminal Justice or related field, 5 years as Probation/Pretrial Services Officer, 1 year supervisory experience, valid Texas Driver’s License, and knowledge of court system policies and casework. | Performs routine managerial work administering the daily operations and activities of a unit. Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Recommends and initiates changes in office policies and procedures. Provides casework assistance and makes decisions on client issues. Works under moderate supervision, with latitude for the use of initiative and independent judgment. Distinguishing Characteristics This is a job classification within the Management job family. Incumbents in this classification oversee and manage the daily operations of their assigned agency unit. This classification provides casework assistance to staff and makes decisions on client issues. This classification may require work in secure facilities. • Manages the daily operations of employees assigned to supervise clients who have been placed on community supervision by the courts, enforces conditions of community supervision and monitors all aspects of casework related to the conditions of community supervision. • Interviews, trains, manages, develops and evaluates employee performance. Counsels employees as necessary to improve performance. Works collaboratively with Administration regarding personnel issues. • Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Sets priorities on tasks. Oversees functions to ensure work is completed and objectives are met. • Evaluates, recommends and initiates changes in office policies and procedures. Prepares reports. Assists in analyzing operations. May assist in budget preparation. May require grant writing. • Provides oversight and guidance to staff and makes decisions on client issues. Staffs cases with Probation Officers. • Provides quality assurance review of documents prior to submission to the courts. • Conducts administrative and supervisory hearings for clients not in compliance with their conditions of community supervision. • Investigates complaints from clients, their families, judicial entities and the general public. • Conducts case audits on a continuing basis. • Maintains databases, compiles statistics and prepares reports related to work performed. • May coordinate building maintenance and/or security issues and equipment in unit. • Represents the department in coordinating activities with various law enforcement governmental agencies and other agencies. Participates in planning projects. Presents informational programs to community organizations and educational institutions. • Conducts staff meetings and may chair staff committees. May serve on various task forces or administrative committees as requested by Administration. • Performs other job-related duties as assigned. Education and Experience: Bachelor’s degree in Criminal Justice or a directly related field AND five (5) years of experience as a Probation/Pretrial Services Officer AND one (1) year of experience in a supervisory role. OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: Valid Texas Driver’s License. Preferred: Experience as Senior Probation Officer with TCCJS. Experience in more than one area of field casework, Court Services, Diagnostic, or specialized caseloads. Knowledge, Skills, and Abilities: Knowledge of: • Management and supervisory principles, practices and techniques. • Policies, practices, procedures and legal terminology related to court system. • Federal, State and Local applicable laws, rules, regulations and applicable community supervision services standards and procedures. • Standard practices in area of assignment. • Budget preparation and office management. • Evidence based practices and intercultural awareness. • Psychological concepts related to behavior change, criminal thinking and mental health. • Casework techniques. • Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. • Business letter writing, grammar and punctuation, and report preparation. Skill in: • Supervising others, including team building. • Problem-solving and decision-making. • Training, supervising and reviewing the work of others. • Interviewing clients. • Both verbal and written communication. Ability to: • Promote a workplace culture consistent with the overall organizational mission and core values. • Coach, mentor and direct employees in career development. • Plan, assign, supervise and review the work of subordinates. • Conduct investigations and report results clearly, accurately and impartially. • Reason and make judgments and decisions. • Work effectively and courteously under stressful circumstances. • Deal effectively with clients with mental disorders and clients who are engaging in aggressive or hostile behavior. • Manage time well, perform multiple tasks and organize diverse activities. • Perform in a stressful environment while maintaining a professional manner. • Research, compile, analyze, interpret and prepare a variety of memorandums or reports. Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, attorneys, judges and the general public.Physical requirements include the ability to lift/carryup to 10-25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, squatting to perform the essential functions. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. Subject to client and customer contact for extended periods of time. Work Hours: 8 am - 5 pm, Monday-Friday. May work some holidays, some nights, some weekends Location: 10409 Burnet Rd #100 Austin TX 78758 Department: CSCD Adult Probation Criminal, Driving, Education, and Employment Background Checks Required. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.