Transworld Systems Inc.

Lead and manage enterprise infrastructure projects ensuring alignment with organizational goals and technical standards. | Extensive experience in infrastructure project management, technical knowledge of IT infrastructure, and proven leadership in complex projects. | Overview Location: Remote / Work from Home - Must reside in the US Salary - 95k + DOE annually Experience: 8 to 10 years (5+ years Relevant) Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries. Why should you consider TSI (part of TSI family of companies)? Work from home Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Job Summary: We are seeking an experienced Senior Infrastructure Project Manager to lead strategic, cross-functional infrastructure and operations initiatives across the organization. This role is responsible for the planning, execution, governance, and successful delivery of infrastructure-related projects and client initiatives spanning multiple business units. The ideal candidate brings a solid foundation in enterprise infrastructure technologies combined with proven project management leadership. This individual will serve as a key liaison between technical teams and business stakeholders, driving alignment, collaboration, and clear communication throughout the project lifecycle to ensure delivery of measurable business outcomes. Responsibilities Lead the end-to-end delivery of complex, enterprise-scale infrastructure projects, ensuring alignment with organizational strategy, technical standards, and operational readiness. Own project scope, schedule, budget, quality, and risk management, proactively identifying dependencies and resolving issues that could impact delivery. Partner with senior stakeholders, infrastructure leadership, and business owners to define project objectives, success criteria, and measurable outcomes. Collaborate closely with infrastructure engineering, network, systems, cloud, security, and service desk teams to ensure technical requirements are clearly defined and executable. Develop, maintain, and govern detailed project plans, schedules, and resource forecasts using MS Project or equivalent tools. Ensure on-time and on-budget delivery of project milestones while managing scope changes through formal change control processes. Act as a bridge between technical teams and business stakeholders, translating business needs into actionable technical deliverables and clearly communicating risks, trade-offs, and impacts. Identify, assess, and mitigate technical, operational, vendor, and organizational risks throughout the project lifecycle. Track and report on project KPIs, financials, and success metrics, delivering clear executive-level status updates and recommendations. Drive portfolio-level planning and prioritization for infrastructure initiatives. Support budget planning and capital forecasting for infrastructure programs. Lead post-implementation reviews to capture lessons learned and improve delivery effectiveness. Ensure infrastructure initiatives align with security, compliance, and regulatory requirements. Qualifications Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, or equivalent practical experience. 8+ years of progressive project management experience, with a strong focus on infrastructure initiatives (network, data center, cloud, end-user computing, security, or enterprise systems). Proven experience leading large, complex, cross-functional infrastructure projects from initiation through delivery in enterprise environments. Strong understanding of IT infrastructure technologies and concepts, including networking, servers, storage, virtualization, cloud platforms, and IT service operations. Demonstrated ability to manage project budgets, schedules, resource plans, and vendor engagements effectively. Experience working with senior leadership and executive stakeholders, including preparing and presenting project status, risks, and recommendations. Exceptional communication, facilitation, and stakeholder management skills, with the ability to translate technical concepts into business terms. Strong risk management, problem-solving, and decision-making capabilities in fast-paced, operationally critical environments. Experience mentoring or coaching junior project managers or contributing to PMO best practices. Experience managing infrastructure modernization, cloud migrations, or network transformation is strongly preferred. Preferred Skills: Strong working knowledge of enterprise infrastructure domains, including networking, data center operations, cloud platforms (Azure/AWS), end-user computing, and security. Ability to manage highly interdependent, multi-workstream projects with competing priorities and aggressive timelines. Experience delivering projects in operationally critical environments where uptime, stability, and customer impact are key considerations. Advanced stakeholder management skills, including the ability to influence without direct authority and navigate complex organizational structures. Proven ability to lead cross-functional technical teams, facilitate productive meetings, and drive consensus on delivery decisions. Experience managing third-party vendors, systems integrators, and service providers, including contract execution and performance oversight. Strong financial acumen, including forecasting, cost control, and variance management. Excellent written and verbal communication skills, with the ability to deliver clear, concise executive-level reporting. Ability to adapt delivery approaches across Agile, Waterfall, and hybrid methodologies. Prominent level of organizational discipline with strong attention to detail, documentation, and follow-through. Demonstrated ability to anticipate downstream operational impacts and address risks proactively. Comfort operating in ambiguous or rapidly changing environments, maintaining momentum and accountability. Experience with large-scale infrastructure transformations, mergers, or data center consolidations. Exposure to global or multi-site infrastructure deployments. Familiarity with service transition, change management, and production cutover planning. Experience working closely with 24x7 support and operations models. Physical requirements: Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols Frequently required to sit, stand, walk, talk, hear, bend and reach Ability to reach with hands and arms Occasionally lift and/or move up to 30lbs Work conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Assist customers with billing inquiries, document account information, and provide detailed explanations of account status. | High school diploma or equivalent, detail-oriented, proficient with Microsoft applications, and able to learn new software. | Overview: After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: This is a remote/work from home position. Must reside in New York state. Compensation: $16.50/hour Paid Training Start Date: Monday, March 16, 2026 Training Hours: Monday through Friday: 8am - 4:30pm EST Hours of Operation (following training): Monday through Friday: 10am - 9pm EST; Saturday: 7am - 5pm EST • Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? • Work from home • Paid training • Team-oriented work environment • Growth opportunity • Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities: In This Role, You Will: • Assist customers with billing inquiries/concerns • Ensure all account information is accurately documented and inputted into client system • Provide detailed explanations of account status and inquiries to customers • Adhering to State and Federal regulations pertaining to your job duties • Assist customers with delinquent accounts according to various state guidelines • Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: • Maintain an average Inbound Handle Time • Achieve Quality Assurance goals • Adhere to Production measures (time spent on calls, schedule adherence, etc) Qualifications: Ideal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required. For Remote Positions: The minimum internet speed requirements for remote work are as follows: • Broadband internet connection (No DSL, or Dial Up) • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) • Speed Test Results: 25 mbps download, 20 mbps upload Note: • Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP Pay Range: USD $16.50 - USD $16.50 /Hr. Remote About the Company: Transworld Systems Inc.

Assist customers with inquiries, recommend additional products, and document account information during calls. | High school diploma or equivalent, internet connection, camera for training, and call center experience preferred. | Overview After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: This is a remote/work from home position. Compensation: $15.00/hour Paid Training Start Date: Monday, March 16, 2026 Training Hours: Monday thru Friday: 8am - 5pm EST (2 weeks + 1 week nesting) Hours of Operation (following training): 7am - 7pm EST Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? • Work from home • Paid training • Team-oriented work environment • Growth opportunity • Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: • * Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options. • Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIsAssist customers with inquiries/concerns • Ensure all account information is accurately documented and inputted into client system • Provide detailed explanations of account status and inquiries to customers • Adhere to State and Federal regulations pertaining to your job duties • Assist customers with delinquent accounts according to various state guidelines • Consistently discuss additional product and service offerings with customers on qualified calls • Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: • Maintain an average Inbound Handle Time • Achieve Quality Assurance goals • Adhere to Production measures (time spent on calls, schedule adherence, etc.) Qualifications Ideal Candidate Qualifications: • Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. • Effective call handling skills and high levels of professionalism are required. • A strong focus on exemplary shift attendance is required. • One to two years’ experience working in a call center environment is preferred. • The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications • A High School graduate/ equivalent is required. For Remote Positions: The minimum internet speed requirements for remote work are as follows: • Broadband internet connection (No DSL, or Dial Up) • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) • Speed Test Results: 25 mbps download, 20 mbps upload Note: • Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

Managing collections teams, monitoring performance, conducting reviews, and implementing process improvements. | High school diploma or equivalent, 2+ years collections experience, managerial skills, knowledge of FDCPA and collection laws, strong communication and computer skills. | Overview Work Location: This is an onsite position at our Phoenix, AZ location. Compensation: 55-62k annually plus monthly bonus Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries. Why should you consider TSI? Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls Performing Collector file reviews and develop/administer corrective action plans Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals Manage collector staffing ratios to meet collection file results Provide on-going training and mentoring Collectors Monitoring, evaluating and managing the collector file flow Provide semi-annual reviews and quarterly feedback to Team Leaders and Collectors. Assist the Director of Operations with administrative duties and reporting Conduct interviews Meet Quality Assurance Objectives Achieving and maintaining top quartile performance amongst competition Achieve assigned client/group MR 90% of the Year Make recommendations to implement improved processes Perform other duties as assigned by management Qualifications High School Diploma, GED or equivalent required Associates Degree or equivalent relevant work experience, bachelor's degree preferred 2 years of previous collections experience required 4 years of previous collections experience preferred 2 years successful track record as a manager, preferably in a collections environment Two years of collections experience preferred, with thorough knowledge of FDCPA and state collection laws. The ideal candidate must possess excellent written and verbal communication skills. Must possess strong negotiation, leadership and managerial skills. Also requires a high degree of confidentiality. Must possess excellent computer skills to include: knowledge of Microsoft Word and Excel. Strong work ethic that exhibits high ethical and moral standards Collections systems knowledge a plus Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained Physical Requirements: Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols Frequently required to sit, stand, walk, talk, hear, bend and reach Ability to reach with hands and arms Occasionally lift and/or move up to 30lbs Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. INDSJ

Manage and evaluate collections team performance, conduct training, and ensure quality standards are met. | Requires 2+ years of collections experience, managerial skills, knowledge of FDCPA, and strong communication skills. | Overview Work Location: This is a remote position. Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries. Why should you consider TSI? • Paid training • Team-oriented work environment • Growth opportunity • Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities • Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls • Performing Collector file reviews and develop/administer corrective action plans • Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals • Manage collector staffing ratios to meet collection file results • Provide on-going training and mentoring Collectors • Monitoring, evaluating and managing the collector file flow • Provide semi-annual reviews and quarterly feedback to Team Leaders and Collectors. • Assist the Director of Operations with administrative duties and reporting • Conduct interviews • Meet Quality Assurance Objectives • Achieving and maintaining top quartile performance amongst competition • Achieve assigned client/group MR 90% of the Year • Make recommendations to implement improved processes • Perform other duties as assigned by management Qualifications • High School Diploma, GED or equivalent required • Associates Degree or equivalent relevant work experience, bachelor's degree preferred • 2 years of previous collections experience required • 4 years of previous collections experience preferred • 2 years successful track record as a manager, preferabley in a collections environment • Two years of collections experience preferred, with thorough knowledge of FDCPA and state collection laws. • The ideal candidate must possess excellent written and verbal communication skills. • Must possess strong negotiation, leadership and managerial skills. • Also requires a high degree of confidentiality. • Must possess excellent computer skills to include: knowledge of Microsoft Word and Excel. • Strong work ethic that exhibits high ethical and moral standards • Collections systems knowledge a plus • Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained Physical Requirements: • Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols • Frequently required to sit, stand, walk, talk, hear, bend and reach • Ability to reach with hands and arms • Occasionally lift and/or move up to 30lbs Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.