Transcarent

Leading clinical and operational teams to ensure high-quality member care and operational performance in a surgical care setting. | Requires RN licensure, clinical experience in surgery or related fields, and leadership in healthcare environments; your experience is primarily in data and platform architecture, not clinical practice. | About this role The Manager, Clinical Operations for Surgery Care reports to the Director, Clinical Operations, Surgery Care and is responsible for the leadership, development, and operational performance of a multidisciplinary Surgery Care team that includes both Registered Nurses (RNs) and non-clinical Care Coordinators. In this role, you will create an environment grounded in high-quality member care, operational excellence, accountability, and continuous improvement. You will guide your team in delivering a seamless, member-centric experience throughout the Surgery Care journey from intake, to benefit education, to medical record coordination, provider review, pre-surgical requirements, and preparation for the Center of Excellence (COE) or community surgical pathway. This role combines clinical oversight, workflow leadership, and people management. You will ensure consistent execution of Surgery Care processes, support timely case progression, and collaborate cross-functionally with internal operational partners, COEs, the EMO program, and other Transcarent clinical teams to ensure members receive the right care at the right time. You will also serve as a culture carrier, modeling Transcarent values while coaching and developing team members (clinical and non-clinical) to meet quality, productivity, and service expectations. This leader plays a key role in driving new initiatives, maintaining alignment with organizational goals, and ensuring operational readiness for updates, improvements, and program expansions. What you’ll do Lead and develop a team of RN Care Coordinators, COE Engagement RNs, and non-clinical Care Coordinators, ensuring clear expectations, accountability, and high performance. Conduct ongoing coaching, quality reviews, and performance evaluations; create individualized development plans as needed. Ensure consistent delivery of clinical standards, documentation accuracy, and adherence to workflows across all roles. Promote a culture of collaboration, psychological safety, accountability, and member-centered care. Oversee daily operations including case distribution, coverage planning, queue and caseload balancing, and prioritization of urgent needs. Ensure timely progression of members through the surgical review and COE pathways, from intake through scheduling and approvals. Monitor operational KPIs, quality metrics, and process compliance; proactively address trends or gaps. Partner with COEs, providers, facilities, and internal teams to resolve escalations or barriers impacting member care. Support quality assurance initiatives, audits, and complaint/service recovery processes. Identify workflow issues across clinical and non-clinical functions and recommend or implement process improvements to reduce friction and improve throughput. Collaborate with leadership to implement new initiatives, clinical programs, and system changes. Serve as a key operational liaison with teams including Benefits, Travel, Billing/PRE, Medical Records, Clinical Programs, COEs, and Product/Tech. Provide clinical and operational insights for new client implementations, workflow rollouts, and technology enhancements. Participate in leadership meetings, calibrations, audits, and cross-department committees as required. Manage scheduling, WFM updates, PTO approvals, attendance oversight, and staffing coverage planning. Facilitate onboarding, training, competency validation, and ongoing professional development for all roles. Contribute to strategic planning for the Surgery Care program, including future growth, staffing models, and standardization of best practices. Maintain compliance with all regulatory, policy, and documentation standards. Education Requirements BSN or RN with bachelor's degree Minimum of 5-7 years of Clinical Experience; or AAS or ADN degree Minimum of 7-8 years of Clinical Experience What we’re looking for Registered Nurse with active, multistate licensure required. Clinical experience in surgery or a related specialty preferred. Demonstrated adaptability and comfort working in dynamic, evolving workflows and technologies. Demonstrated success leading clinical teams in a healthcare or care coordination environment. Strong understanding of surgical pathways, COE workflows, and clinical decision-making. Ability to coach diverse roles (RNs and non-clinical staff) with tailored feedback and development strategies. Proven experience managing high-volume workflows, SLAs, quality metrics, and operational performance. Excellent communication skills, including the ability to convey clinical concepts clearly to both clinicians and non-clinicians. Strength in conflict resolution, critical thinking, and collaborative problem solving. Comfortable working in fast-paced, technology-driven environments with changing priorities. Ability to build relationships with internal partners, external providers, and Centers of Excellence. Nice to have Experience in surgical care management, COE programs, utilization management, or perioperative care. Familiarity with Salesforce, EMRs, and multi-system navigation. Experience supporting telehealth, virtual care navigation, or digital member engagement models. Background in process improvement (Lean, Six Sigma, or similar methodologies). Experience supporting cross-functional initiatives involving product, clinical operations, and provider networks. As a remote position, the salary range for this role is: $95,000—$106,000 USD Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn. At Transcarent, our values guide everything we do: People First: We prioritize our Members, clients, and each other in every decision Care: Every decision starts with improving health and care for our Members Resilience: We push boundaries and take the uncharted path to change an industry Results: We take ownership, solve with speed, and deliver for our people and each other Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/Paid Time Off, 13 paid holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Design and execute AI enablement and leadership development programs to enhance workforce capabilities and drive organizational growth. | 7+ years in Learning & Development or related fields, with experience in AI enablement, digital transformation, and designing leadership programs. | Transcarent is Hiring for a Full Time Senior Manager, AI & Leadership Enablement. This position is Remote. Applicants with experience in strong leadership development programs, led large group of trainings on leadership skills, passionate about AI, high fluency in AI, and taking AI forward approach & perspective to help us become more efficient in our work, this position is for you! About This Role: The Senior Manager, AI and Leadership Enablement is responsible for enabling and developing our employees to succeed, grow, and lead. This role will ensure our workforce has the skills and tools to do their best work—equipping them with AI fluency to drive productivity and efficiency, while building leadership capabilities that help our people thrive and advance in their careers. You will lead our enterprise AI enablement efforts, helping employees work smarter and focus on what matters most. You will also design and deliver leadership development programs that grow our next generation of leaders and strengthen the capabilities of those already leading teams. This is an opportunity to shape how Transcarent invests in its people—building a culture of continuous learning where employees feel empowered, supported, and ready to deliver exceptional outcomes for our Members.\ What You'll Do: AI Enablement & Workforce Upskilling Design and execute the enterprise AI enablement strategy, ensuring employees have the skills and confidence to leverage AI tools for productivity, efficiency, and innovation Lead the rollout and adoption of enterprise AI tools, partnering with IT, Communications, and business leaders to drive engagement and measurable impact Create learning pathways, resources, and just-in-time training that meet employees where they are—from AI-curious to power users Develop AI fluency programs that help employees understand when and how to use AI effectively, including prompt engineering, workflow integration, and critical evaluation of AI outputs Establish metrics and feedback loops to measure AI adoption, productivity gains, and employee confidence Stay current on emerging AI capabilities and continuously iterate on enablement strategies to keep Transcarent at the forefront Leadership Development Design, build, and facilitate leadership development programs that meet leaders where they are in their leadership journey—from first-time managers stepping into leadership for the first time to senior leaders driving enterprise strategy Upskill leaders on the high-value human work of leadership: building trust, developing talent, having courageous conversations, coaching for performance, and creating environments where people do their best work Enable leaders to leverage AI tools effectively so they can spend less time on administrative tasks and more time on the work that matters—leading, developing, and connecting with their teams Partner with People Business Partners to identify leadership capability gaps and design targeted interventions Facilitate workshops, cohort programs, and experiential learning, and build scalable resources—toolkits, guides, self-directed learning—that support leaders in the moments that matter L&D Transformation Rethink and transform the Learning & Development function through an AI-first lens Leverage AI to create more personalized, efficient, and impactful learning experiences Build systems that enable continuous learning, just-in-time support, and knowledge sharing across the organization Partner cross-functionally to embed learning and development into the employee journey What We're Looking For: Required Experience: 7+ years of experience in Learning & Development, Organizational Development, or a related field, with progressive responsibility 3+ years of experience designing and facilitating leadership development programs Demonstrated experience with AI enablement, digital transformation, or technology adoption initiatives Strong AI fluency—not just understanding what AI can do, but hands-on experience using AI tools to enhance your own work and helping others do the same Track record of designing and delivering training programs that drive measurable behavior change Experience working in fast-paced, high-growth, or transformation environments Skills & Competencies Strategic thinking: Ability to connect workforce development initiatives to business outcomes Facilitation excellence: Skilled at designing and leading engaging workshops, training sessions, and cohort experiences for diverse audiences, including senior leaders AI-native mindset: Comfortable experimenting with AI tools, staying current on capabilities, and translating technology into practical applications for non-technical audiences Human-centered approach: Deep belief that technology should amplify human potential, not replace human connection Strong communication: Ability to make complex topics accessible and inspire action across all levels of the organization Data-driven: Comfort with measuring impact and using data to iterate on programs Collaboration: Proven ability to partner across functions (IT, Communications, HR, business leaders) to drive enterprise initiatives Preferred Qualifications: Experience in healthcare, technology, or high-growth startup environments Familiarity with enterprise AI tools (e.g., Microsoft Copilot or similar) Coaching certification or executive coaching experience Experience with instructional design and adult learning principles Background in change management methodologies As a remote position, the salary range for this role is: $145,000—$145,000 USD Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn. At Transcarent, our values guide everything we do: People First: We prioritize our Members, clients, and each other in every decision Care: Every decision starts with improving health and care for our Members Resilience: We push boundaries and take the uncharted path to change an industry Results: We take ownership, solve with speed, and deliver for our people and each other Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/Paid Time Off, 13 paid holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Designing, implementing, and managing employee experience programs to foster a positive culture and drive engagement. | Experience in managing large-scale people programs, strong communication and facilitation skills, and ability to work across organizational levels. | Transcarent is Hiring for a Full Time Employee Experience Manager. We prefer applicants who are will be in our Seattle, WA office. We are also exploring applicants to work Remotely who are based out outside of Seattle, WA. Applicants with experience overseeing Employee Experience programs—designing, executing, and managing complex people initiatives focused on culture, recognition, inclusion, and Employee Resource Groups (ERGs)—and who bring strong communication, project management, and presentation skills are encouraged to apply. Role overview The Manager, Employee Experience is responsible for building, implementing, and managing programs that create meaningful experiences for our employees and in turn drive value for our people and impact for our business. In this role, you will embody our values: making Accolade fun, inviting, and the best place to work. Your ability to multi-task and manage various projects/programs simultaneously will be critical to executing on the cultural initiatives in the years ahead. The right candidate for this role is someone with a background in building programs from the ground-up and is dedicated to ensuring the delivery of highly effective content that drives key employee experience metrics. If you are looking for the dream opportunity to make a big impact - come join our small but powerful team and shape what the future of our culture looks like! A day in the life… Partner with various stakeholders across the organization to design, implement, and measure world-class culture programs Be the face of employee experience and champion our culture during various trainings, including new hire orientation presentations Drive end-to-end program management of our peer coaching program that connects our people and builds cross-functional, trusted relationships Support our semi-annual engagement survey and action planning process from design, project planning, launch, results analysis, and action planning Oversee the logistics for a quarterly talent summit, people leader days, performance management, and other employee development opportunities Serve as one of the key ambassadors of our evolving cultural values and lead the charge in strengthening and embedding our values in everything we do Play a key role in our leadership development strategy by supporting trainings, meetings, drafting communications, and building learning content and toolkits Manage external partnerships and vendors, building and maintaining strong relationships with key connections Consult and contribute to ad-hoc People & Culture initiatives to support the employee experience What we are looking for… 5-8 years of experience, with 3-5 years in a related field (Learning & Development, Talent Management, Leadership Development, Organizational Development) 2+ years of experience designing, managing, and executing on large-scale and complex people programs Confident and natural presenter and facilitator Methodical approach to requirements gathering, project planning, stakeholder management, and change management PowerPoint proficiency Strong attention to detail - you take a 'big picture' approach while still sweating the details Passion for learning with a growth mindset Outstanding follow through, self-directed and highly motivated with a strong sense of urgency Ability to work across functions and at all levels of the organization to collaborate and help influence action As a remote position, the salary range for this role is: $95,000—$95,000 USD Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn. At Transcarent, our values guide everything we do: People First: We prioritize our Members, clients, and each other in every decision Care: Every decision starts with improving health and care for our Members Resilience: We push boundaries and take the uncharted path to change an industry Results: We take ownership, solve with speed, and deliver for our people and each other Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/Paid Time Off, 13 paid holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Manage and execute employee experience programs, including culture initiatives, ERGs, onboarding, and engagement activities, to foster an inclusive and connected workplace. | Minimum 5 years in employee experience or related fields, with proven project management skills, experience with ERGs or community programs, and strong communication and organizational abilities. | Transcarent is Hiring for a Full Time Employee Experience Manager. We prefer applicants who are will be in our Seattle, WA office. We are also exploring applicants to work Remotely who are based out outside of Seattle, WA.Applicants with experience overseeing Employee Experience programs-designing, executing, and managing complex people initiatives focused on culture, recognition, inclusion, and Employee Resource Groups (ERGs)-and who bring strong communication, project management, and presentation skills are encouraged to apply. About this Role: The Program Manager, Employee Experience brings Transcarent's culture and values to life through programs that connect, recognize, and celebrate our people. You will execute and independently manage key initiatives that shape how employees experience our values day-to-day-from recognition programs and culture programming to the moments that bring our distributed workforce together. This role is hands-on and execution-focused. You will manage complex programs independently, support the design of initiatives that bring our values into every stage of the employee lifecycle, and partner across the organization to build a culture of inclusion, belonging, and community. Whether you're coordinating a hackathon with local office teams, supporting our ERG leaders, or welcoming new hires during onboarding, you'll be creating experiences that make Transcarent a place where people feel valued and connected. What You'll Do Culture & Values Programming • Execute culture and values programming that brings Transcarent's Values (People First, Care, Resilience, Results, Humble and Human) to life across the organization • Manage recognition programs and values awards that celebrate employees who exemplify our values in action • Support efforts to embed our values into all elements of the employee lifecycle-from onboarding to performance conversations to offboarding • Create content, toolkits, and resources that help leaders and employees connect their work to our values • Track and share stories that showcase our culture and values in action, amplifying recognition across the organization In-Office & Remote Employee Connection Programming • Independently manage our Moments that Matter initiative partnering with local office employees to execute meaningful monthly experiences that strengthen community across our distributed workforce • Coordinate and execute in-office and virtual experiences including lunch and learns, hackathons, speed networking, happy hours, and other engagement activities • Equip local employee volunteers with tools, resources, and support to deliver exceptional experiences • Manage logistics, vendors, and budgets for employee programs across multiple locations • Gather feedback and share insights to continuously improve programming and maximize engagement Employee Resource Groups (ERGs) • Serve as the program manager for Transcarent's ERG communities, providing operational support and coordination • Partner with ERG boards to ensure they have clear expectations, resources, and supportive partnership to achieve their goals • Support ERG leaders in program planning, event execution, cross-group collaboration, and executive sponsorship engagement • Help foster a culture of inclusion and belonging by supporting ERGs in building connected communities that thrive at Transcarent • Collaborate with Internal Communications teammates to coordinate centralized communication and resources to enhance ERG visibility and participation • Track ERG engagement, sentiment and impact and design action plans to improve Internship Program & Onboarding • Lead onboarding sessions for new hires, ensuring they feel welcomed, informed, and connected to our values from day one • Execute Transcarent's summer internship program, managing the end-to-end experience from coordination through program completion • Coordinate programming that gives interns meaningful work, mentorship, and exposure to Transcarent's culture and mission • Gather feedback and share insights to continuously improve the new hire and intern experience What We're Looking For: Required Experience: • 5+ years of experience in employee experience, program management, internal communications, or a related field • Track record of designing and executing employee engagement or culture initiatives • Demonstrated experience managing large projects and moderately complex programs independently • Experience working with Employee Resource Groups, inclusion initiatives, or community-building programs • Strong project management skills with the ability to juggle multiple programs and stakeholders simultaneously Skills & Competencies • Program management excellence: Ability to independently manage complex, cross-functional programs from planning through execution with attention to detail and quality • Execution-focused: Delivers results consistently, managing multiple moving pieces while maintaining high standards • Creative problem-solving: Develops solutions to non-routine challenges and brings fresh ideas to employee programming • Values-driven mindset: Deep belief in the power of culture and values to shape employee experience and business outcomes • Relationship builder: Builds strong partnerships with stakeholders across levels and functions, including ERG leaders, office teams, and People Team colleagues • Strong communication: Clear, engaging written and verbal communication skills; comfortable presenting to groups and facilitating sessions • Organizational skills: Manages budgets, vendors, logistics, and timelines with precision • Coaching orientation: Ability to guide and support others-including Moment Makers, ERG leaders, and interns • Employee-centered approach: Keeps the employee experience at the heart of all programming decisions Preferred Qualifications • Experience in healthcare, technology, or high-growth environments • Experience managing internship or early career programs • Background in event planning or employee engagement programming for distributed workforces • Familiarity with recognition platforms and tools • Experience with budget management for employee programs As a remote position, the salary range for this role is: $95,000-$95,000 USD Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences - Cancer Care, Surgery Care, and Weight Health - to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn. At Transcarent, our values guide everything we do: • People First: We prioritize our Members, clients, and each other in every decision • Care: Every decision starts with improving health and care for our Members • Resilience: We push boundaries and take the uncharted path to change an industry • Results: We take ownership, solve with speed, and deliver for our people and each other • Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: • Competitive medical, dental, and vision coverage • Competitive 401(k) Plan with a generous company match • Flexible Time Off/Paid Time Off, 13 paid holidays • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance • Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don't apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren't looking for someone who checks each box on a page; we're looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Drive new business growth by establishing relationships with employers, brokers, and consultants, and closing high-value deals. | Minimum 5 years of successful sales experience in complex, multi-stakeholder solutions, with excellent presentation and negotiation skills, and ability to travel up to 50%. | In this role, you will... The Director of Mid-Market Sales is a high-impact, quota-carrying individual contributor responsible for driving new business growth with mid-size self-funded employers. This hunter role combines relentless pipeline generation, disciplined deal execution, and a consultative sales approach to consistently meet and exceed targets. Success requires building and executing strategic go-to-market plans, cultivating broker and consultant relationships, and directly engaging decision-makers to close high-value opportunities. This role will build relationships and prospect with employers in the following states: Pennsylvania, Ohio, West Virginia, Kentucky, Delaware, Maryland, Virginia, North Carolina, South Carolina. What You'll Do Establish and maintain regional Broker/Consultant and Employer relationships within assigned territory Meet and build relationships with senior executives (C-suite, Benefits, Rewards) with a population size between 1,000 and 8,000 employee lives Deliver presentations to employers, brokers, consultants and at industry functions to educate prospects regarding Transcarent's end-to-end health and care experience platform Follow-up on prospect meetings and successfully negotiate with prospects and associated brokers, consultants, and TPAs Facilitate client transition to Implementation and Account Services post-sale Provide marketplace intelligence on product and service needs Participate in community, business, and industry organizations as appropriate You Are A relentless executor. You have a proven track record of consistently driving deals forward with urgency, discipline, and precision from first call to close. An entrepreneurial spirit. You’re comfortable building the plane while it’s in the air. You’re engaged in finding solutions and not passing problems or hiccups off to others. You’re creative with available resources Open-minded. You don’t get flustered with the change that comes with being a part of a fast-growing organization. You enjoy learning and are curious about the latest trends in business and healthcare A Team Player. While you can’t lose sight of your own goals, you are ready to roll-up your sleeves and add to a conversation, support a teammate, contribute to thought leadership, or contribute to a project or initiative with enthusiasm A person with Integrity. You have fantastic planning and execution skills, tons of energy and great follow through when your company and our partners need you. You don't get overwhelmed and enjoy working with people trying to solve complex healthcare issues. You do the right thing, always You get a kick out of partnerships that work for everyone. You’re a master influencer and can negotiate with the best of them. You think long-term You’re a people person with a strong emotional intelligence. You work hard and have a great time doing it. Passion to impact and make a difference in the lives you serve What We Are Looking For A minimum of 5 years of experience successfully selling complex, multi-stakeholder solutions. SaaS, health & welfare benefits, healthcare capital equipment, healthcare IT, health and welfare benefits outsourcing, human resources IT benefits software with a demonstrated track record of excellence Ability to navigate the strategic levels of customer organizations, identify key decision-makers, build relationships with senior executives and schedule meetings with key stakeholders A demonstrated track record of developing an organic pipeline through prospecting employers and consultants A plus if you have prior experience working in a fast-paced, high growth environment and comfortable with the nuances of such Industry knowledge along with well-established relationships with employers, consultants, brokers, and TPA’s within territory Excellent presentation skills with experience presenting to executives and direct-level benefits professional and consultants Exceptional written, verbal, and interpersonal communications skills along with a captivating presentation style A Bachelor’s degree Demonstrated ability to successfully negotiate complex contract negotiations Demonstrated ability to accurately forecast monthly, quarterly, and annual revenue Strong aptitude with business software tools (Word, Excel, PowerPoint, Outlook etc) and CRM (Salesforce) An ability to travel up to 50% of the time with overnight travel included As a remote position, the salary range for this role is: $140,000—$150,000 USD Who we are Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. We are looking for teammates to join us in building our company, culture, and Member experience who: Put people first, and make decisions with the Member’s best interests in mind Are active learners, constantly looking to improve and grow Are driven by our mission to measurably improve health and care each day Bring the energy needed to transform health and care, and move and adapt rapidly Are laser focused on delivering results for Members, and proactively problem solving to get there Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/Paid Time Off, 12 paid holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Manage and improve payroll operations, ensure compliance, and support employee inquiries in a multi-state environment. | Requires 4-6 years of payroll experience, proficiency with ADP Workforce Now, and strong attention to detail. | We are seeking a highly skilled Senior Payroll Specialist to play a key role in the execution and continuous improvement of payroll operations in a multi-state environment. This role supports and executes complex payroll activities, ensures compliance with applicable wage and tax regulations, and maintains accurate, audit-ready payroll records. The Senior Payroll Specialist acts as a trusted partner to the Senior Payroll Manager and internal payroll team members, serving as a primary point of contact for employee payroll inquiries, and contributes to process enhancements, issue resolution, and payroll-related initiatives. The ideal candidate demonstrates strong technical payroll expertise, sound judgement, adaptability, and professionalism in a fast-paced, evolving environment. What you’ll do Payroll Processing & Operations Process accurate and timely multi-state payroll using ADP Workforce Now Prepare, import, and audit payroll files; maintain payroll checklists, approvals, and process-related documentation Review payroll registers, retroactive pay, leave-related pay, bonuses, commissions, off-cycle payments, and other complex payroll items Process final paychecks for employees in immediate pay states, coordinating with HR and managers to obtain required information Monitor payroll and HR reports to proactively identify data issues, terminations, and required adjustments Employee Support & Issue Resolution Collaborate within the payroll team to monitor and respond to employee payroll inquiries related to pay, taxes, deductions, and garnishments Investigate and resolve payroll discrepancies, escalating complex issues as needed Provide clear, professional payroll guidance to employees and internal stakeholders Compliance, Reporting & Controls Ensure payroll processing complies with federal, state, and local payroll laws and regulations, including multi-jurisdiction requirements Support internal and external audits and year-end activities by preparing payroll documentation, reconciliations, and reports Prepare standard and ad hoc payroll reports for cross-functional teams, and analyze data to identify discrepancies, trends, and opportunities for improved accuracy and/or efficiency Process Improvement & Collaboration Review payroll workflows and recommend improvements to enhance efficiency, controls, and scalability Maintain and update payroll documentation, standard operating procedures, and process guides Partner cross-functionally with Finance, Total Rewards, Employee Experience, and Legal on payroll initiatives Participate in special projects, system enhancements, and reporting initiatives Serve as an active team member through cross-training, knowledge sharing, and continuous improvemen What we’re looking for Bachelor’s degree in Finance, Accounting, or related field or equivalent professional experience 4-6 years of progressive payroll experience in a multi-state environment Hands-on experience with ADP Workforce Now required FPC preferred but not required Understanding of payroll accounting, taxation, and finance concepts in relation to payroll Proficiency with Microsoft Excel, Google Sheets, and experience working with payroll data and reconciliations High level of accuracy, attention to detail, and ability to manage confidential information Strong organizational and time management skills with the ability to meet strict deadlines Excellent written and verbal communication abilities Proven ability to work independently while collaborating effectively across teams Capacity to adapt to shifting priorities, evolving environments, and thrive under pressure As a remote position, the salary range for this role is: $80,000—$90,000 USD Who we are Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. We are looking for teammates to join us in building our company, culture, and Member experience who: Put people first, and make decisions with the Member’s best interests in mind Are active learners, constantly looking to improve and grow Are driven by our mission to measurably improve health and care each day Bring the energy needed to transform health and care, and move and adapt rapidly Are laser focused on delivering results for Members, and proactively problem solving to get there Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/Paid Time Off, 12 paid holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Leading customer support operations, developing scalable processes, and managing teams to improve service quality. | Requires 7-10 years of product management experience with internal tools, managing high-performing teams, and a background in enterprise software development. | This a Full Remote job, the offer is available from: United States About this role As the Director of Product for our Service Delivery chapter, you will own the strategy and execution of the tools that power our internal teams - clinical staff, Member advocates, and everyone in between - as they deliver exceptional service to our Members. We are looking for a product leader who sees the puzzle of driving operational excellence not as a burden but as an opportunity to build something coherent, scalable, and genuinely impactful. You'll lead a team of product managers and partner closely with clinical, operations, engineering, to build a roadmap focused on reducing complexity, accelerating time-to-resolution, and creating the foundation for our next phase of growth. If you're energized by ambiguity, ambitious enough to tackle hard problems, and eager to roll up your sleeves alongside smart, Member-obsessed colleagues who care deeply about driving real health impact, we'd love to talk. Member satisfaction isn't just a metric we track; it's the reason we exist. What you’ll do • Set the vision and product roadmap for the Service Delivery tooling domain, building a multi-year strategy to drive scalability, operational efficiency, and cross-functional visibility that keeps the Member first • Lead a team of product managers, fostering their growth and ensuring the team executes effectively • Partner with engineering, design, clinical, and operations leadership to identify high-impact opportunities and ship features that improve how our teams deliver care • Serve as the connective tissue between frontline users and executive leadership, translating operational realities into strategic priorities • Navigate complex tradeoffs across competing priorities, technical constraints, and business needs, and articulate clear recommendations to senior leaders • Act as a strategic thought partner across the company, educating stakeholders and building shared understanding of our capabilities • Champion the importance of internal tooling across the company, helping others see that investing in our people's tools is investing in Member outcomes What we’re looking for • 7-10 years of prior product management experience with internal tools and service delivery optimization • 3+ years of experience managing high-performing product managers focused on driving internal efficiency and service quality • Bachelor’s Degree in a STEM related field or equivalent professional experience • Proven ability to influence decision-making at all levels across an organization • Familiarity with enterprise software development in a B2B2C environment including an understanding of how to build platforms that scale • Naturally curious individuals who enjoy discovering how things work and finding ways to improve upon them • Humble attitudes and a penchant for solving hard problems • Experience in startup environments is a plus! As a remote position, the salary range for this role is: $165,000—$205,000 USD Who we are Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. We are looking for teammates to join us in building our company, culture, and Member experience who: • Put people first, and make decisions with the Member’s best interests in mind • Are active learners, constantly looking to improve and grow • Are driven by our mission to measurably improve health and care each day • Bring the energy needed to transform health and care, and move and adapt rapidly • Are laser focused on delivering results for Members, and proactively problem solving to get there Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: • Competitive medical, dental, and vision coverage • Competitive 401(k) Plan with a generous company match • Flexible Time Off/Paid Time Off, 12 paid holidays • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance • Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences. This offer from "Transcarent" has been enriched by Jobgether.com and got a 78% flex score.

In this role, you will champion data accessibility and empower colleagues to use data effectively. You will design and maintain data pipelines, build large data sets, and collaborate with various teams to resolve data-related technical issues. | Candidates should have 2-3 years of professional data engineering experience and a graduate degree in a related field. Advanced proficiency in Python and SQL, along with expertise in various database technologies, is required. | Who we are Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. We are looking for teammates to join us in building our company, culture, and Member experience who: Put people first, and make decisions with the Member’s best interests in mind Are active learners, constantly looking to improve and grow Are driven by our mission to measurably improve health and care each day Bring the energy needed to transform health and care, and move and adapt rapidly Are laser focused on delivering results for Members, and proactively problem solving to get there We are unable to provide sponsorship for this role. Candidates who require sponsorship now or in the future will not be considered. In this role, you will Champion data accessibility and empower colleagues to use data effectively. Design and maintain data pipelines with high observability and reliability. Build and maintain large, complex data sets that meet functional and non‑functional requirements. Identify and implement process improvements such as automating manual tasks, optimizing data delivery and redesigning infrastructure for scalability. Construct extraction, transformation and loading infrastructure in SQL, Python, pyspark, and dbt. Collaborate with executive, product, clinical, data and design teams to resolve data‑related technical issues and support their data infrastructure needs. Ensure that pipelines are scalable, efficient and secure. What we're looking for 2–3 years of professional data‑engineering experience and a graduate degree in computer science, statistics, informatics, information systems or a related quantitative field. Advanced proficiency in Python and SQL; experience using dbt to build data pipelines. Expertise with relational, NoSQL, and cloud database technologies. Hands‑on experience with Databricks (Delta Lake, Spark SQL and workflows). Strong knowledge of data‑warehousing concepts and ETL/ELT design. Experience performing root‑cause analysis on internal and external datasets to answer business questions and identify improvement opportunities. Proven history of manipulating and extracting value from large, disconnected datasets. Basic understanding of performance tuning and optimization for data systems. Experience working with cross‑functional teams in a dynamic environment. Healthcare‑domain experience is a plus. Self‑motivated professional who takes ownership of assigned tasks and seeks guidance when necessary. Tech Stack The following is a list of software/tools that would be nice to have but not required: Experience with building a Data-as-a-service platform Experience with building APIs Experience with cloud-based data warehouse: Snowflake Experience with relational SQL and NoSQL databases Experience with object-oriented/object function scripting languages: Golang, Python, Java, C++, Scala, etc. Experience with big data tools: Spark, Kafka, etc. Experience with data pipeline and workflow management tools like Airflow Experience with AWS cloud services: EC2, EMR, RDS, Redshift Experience with stream-processing systems: Storm, Spark-Streaming, etc. As a remote position, the salary range for this role is: $95,000—$105,000 USD Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/Paid Time Off, 12 paid holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance Mental Health and Wellness benefits Location You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US. Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.