trane technologies

Lead development of thermal infrastructure roadmaps and design scalable cooling systems for AI data centers. | Requires a bachelor's or master's degree in mechanical engineering and 7–10 years of data center thermal-management experience, including expertise in chiller plants, pumping systems, and mission-critical facilities. | Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual The Lead AI Data Center Infrastructure Engineer (Thermal) will own the facility-side thermal infrastructure that supports the data center's IT load. In this role, you will collaborate with key industry partners like NVIDIA to design the physical cooling architecture that powers next-generation AI workloads (DSX2 and beyond). This role focuses on the "mechanical loop," including chillers, dry-coolers, thermal storage, pumps, and heat rejection equipment. You will be responsible for creating highly efficient, resilient, and scalable mechanical systems that integrate seamlessly with the technical loop to provide a complete thermal management solution. WHAT YOU WILL DO: Lead the development of multi-generational system roadmaps for the mechanical loop, focusing on AI data centers of varying scales. Serve as an internal expert on advanced cooling and heat rejection technologies including thermal and the application of these system technologies into system architecture design. Translate customer requirements into detailed technical specifications for equipment and controls teams. Own the mechanical loop thermal management system design within current and future reference design architecture. Drive innovation by evaluating and integrating new cooling technologies and components into our system reference designs. Work with the Sustainable Design Lead to set and achieve sustainability targets (PUE, WUE) for mechanical systems. Provide coaching, mentorship, and technical guidance to junior engineers and cross-functional team members, fostering a culture of knowledge sharing. Represent the company in industry standards bodies like ASHRAE and the Open Compute Project (OCP) to influence future data center design. Overnight travel 5 – 15% depending on assigned projects, some international travel is possible. WHAT YOU WILL BRING: (MINIMUM QUALIFICATIONS) Bachelor's or Master's degree in Mechanical Engineering. Minimum of 7-10 years of engineering experience, with relevant current focus on thermal system management on data center cooling. Proven experience in designing mechanical cooling systems for mission critical facilities, preferably data centers. In-depth knowledge of chiller plants, pumping systems, cooling towers, and air handling systems. Strong ability to collaborate with cross-functional teams and external partners. The ability to thrive in a fast-paced and dynamic environment serving mission critical customers KNOWLEDGE, SKILLS & ABILITIES REQUIRED: Engineering background in data center/high-tech design is required. Experience with PLC controls is a plus. Experience with onsite power generation and/or backup power distribution is a plus. Knowledge of HVAC products, components, and systems is desired. Strong thermal/fluid energy and/or controls background is a plus. Strong technical skills with a natural curiosity and enthusiasm to learn and develop new skills. Technically creative yet grounded in real world feasibility. Able to perform thorough and objective analysis. Able to collaborate with and influence others Self-motivated and disciplined. Willing and able to transfer knowledge to other groups. Good stand-up skills in front of customers and the field sales force. Polished and professional, particularly with customers and in professional societies. Strong written and oral communication skills. Can effectively identify key ideas and develop organized content to share those ideas across a diverse stakeholder group. Ability to speak and write in English. Able to effectively use Word, Excel, and PowerPoint Annual Base Salary Range or Hourly Base Pay Range: $95,700.00 - $199,300.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Lead commercialization and sales enablement for Smart Services offerings with training and continuous improvement. | Requires 5+ years customer success experience, leadership skills, HVAC knowledge preferred, and ability to travel up to 40%. | Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where Is The Work Virtual At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world. The Commercialization Leader – Smart Services plays a critical role in our broader sales enablement efforts, working in partnership with product management and the Sales Center of Excellence (COE). This is an opportunity for a driven associate that excels in motivating others with experienced facilitation, sales, and presentation skills in a collaborative, data rich, technical, and customer focused environment. You will own the roll out and continuous improvement of Smart Services sales enablement, and will work with field personnel (General Management, Sales Leadership, Operations Leadership, and Technicians) to make sure they have the training and support they need to effectively sell and execute the offerings profitably. As the main point of contact for the field for any questions about the offerings, you’ll be responsible for office visits, training, coaching, and on-going communication to drive consistency and growth across the regions. You will lead the development of training collateral and support the product management and marketing teams to provide input into overall sales strategy development. This remote role will be responsible for commercializing Smart Services offerings and developing a strong sales pipeline to launch and grow new offerings through the North America sales channels. There will be a heavy emphasis on training sales and operations personnel, driving best practices across regions, gathering feedback from field to improve Smart Service products, and accelerating the maturity of our regions in their Smart Services business using digitally enabled tools. This role requires exceptional communication skills and a sales strategy growth mindset to develop best sales practices, customer messaging and aligned external and internal value propositions to drive the growth of our digitally enabled Smart Services offers. What You Will Do (Essential Functions) - Commercialize new and existing Smart Services offerings for North America sales channels. - Provide customer support for sales and fulfillment channels within the Smart Services portfolio (i.e. leadership presentations, strategic sales skills, product & services demonstrations, operations training, etc.) - Practice LEAN principles with regular gap analysis and new solution ideas to continuously improve standard work and best practices that address current field and customer challenges and needs. - In partnership with the Product Management Team, develop and facilitate virtual and in-person field office training initiatives and launch new development demonstrations of new and existing offerings. - Provide Product Management with voice of customer and Trane associates regarding required functionality and/or offering configuration. - Support Sales COE by providing input to strategy, needed escalations to regional leadership, and content for monthly general audience communications. Cultural Fit - Self-motivated, high energy, servant leader with the ability to initiate, lead and problem solve in-person and virtually. - Highly effective team player able to develop and sustain an extraordinary level of team commitment, employee engagement and ownership. - Exceptional influencing and leadership skills, ideally with demonstrated experience in an environment resistant to change. - Strong negotiation and communication skills at all levels of the organization. - Desire to be held accountable for business results. - Strong computer skills required, including functional knowledge of IT network fundamentals. - Strong virtual working and time management skills as well as potential national travel for in-person meetings, events, and training needs. - Understands and able to articulate all aspects of service business operations with sales, fulfillment and technical personnel. Qualifications - Bachelor’s degree or equivalent experience required. - 5+ years of combined experience in customer success roles required. - Experience managing and leading teams, directly and indirectly, is preferred. - HVAC experience, knowledge of building systems operation, extensive knowledge of field, service, and product preferred. - Good knowledge of LEAN practices is preferred. - Ability to effectively communicate with others both written and orally required. - Ability to travel independently up to 40% of the time required. Annual Base Salary Range Or Hourly Base Pay Range $123,721.66 - $173,004.99 Compensation Type Salary Incentive Eligible Yes Sales Commission Eligible No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive At Work And At Home - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. - Educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations. Safety Sensitive Role Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Lead teams managing service parts procurement, purchase orders, and invoice reconciliation to ensure material availability and process discipline. | Bachelor or associate degree with 7+ years relevant experience including 5 years in sourcing or materials planning, strong leadership, ERP/MRP proficiency, and Lean methodology experience. | Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. Job Description The Materials Planning Manager is responsible for leading two critical teams that support local purchase parts availability, procurement execution, and purchase order invoice reconciliation. The first team is responsible for sourcing and purchasing locally purchased service parts from suppliers. This includes securing competitive quotes, managing supplier responsiveness, and monitoring the flow of purchased items to ensure material availability, prevent shortages, and support customer service and revenue objectives. The second team, Materials Operations Analysts, is responsible for reconciling and resolving material purchasing activities related to invoice discrepancies. This includes supporting GRNI management, resolving PO invoice discrepancies, and ensuring timely, accurate processing to enable efficient supplier payment and strong financial controls. This is a leadership role requiring a strong leader who can coach and develop talent, manage performance, drive process discipline, and partner effectively across Supply Chain, Procurement, Finance, Accounts Payable, Retail Planning, BOS, PGT, and field operations. The ideal candidate brings a blend of operational leadership, analytical capability, continuous improvement mindset, and cross-functional influence. Key Responsibilities Lead the daily operations of two teams responsible for: sourcing and purchasing locally purchased service parts PO, receipt, and invoice reconciliation related to materials planning activities Lead the field purchasing team in executing timely, cost-conscious procurement of local purchased items while balancing service, cost, and inventory investment. Manage the Materials Operations Analyst team to ensure timely processing of receipts, payables support, GRNI-related activities, and resolution of PO and invoice discrepancies. Monitor and improve key performance indicators such as quote turnaround time, service parts availability, reconciliation cycle time, aging GRNI, process compliance, and team productivity. Partner closely with Procurement, Finance, Accounts Payable, BOS, Retail Planning, PGT teams, Supply Stores, and other cross-functional stakeholders to resolve issues and drive strategic initiatives. Lead and/or participate in projects focused on improving efficiency, accuracy, service, and financial control. Ensure timely delivery of supplier quotes and locally purchased service parts to Supply Stores in support of customer service and revenue goals. Oversee daily execution of PO reconciliation activities to ensure issues are resolved accurately and within established cycle times. Coach, develop, and support team members through onboarding, training, performance management, and continuous feedback. Establish clear priorities, balance workloads, and ensure strong execution in a fast-paced operational environment. Ensure both teams consistently follow standard work, system processes, and internal controls. Act as a Lean Champion to drive continuous improvement, waste reduction, root cause problem solving, and process standardization. Support organizational initiatives and perform other duties or special projects as assigned. Qualifications Bachelor’s degree or associate degree with 7+ years of relevant experience required. 5+ years of experience in sourcing, purchasing, materials planning, retail operations, or a related function. 3+ years of people leadership, supervisory, or team management experience preferred. Experience in operations, inventory management, MRP/ERP systems, and Lean or Operational Excellence preferred. Knowledge of retail network operations, service parts flow, and local purchasing processes preferred. Experience with purchase orders, receipts, invoice reconciliation, GRNI, accounts payable, accounting, or finance-related processes preferred. Demonstrated ability to lead teams in a fast-paced, execution-oriented environment. Strong analytical, organizational, and problem-solving skills. Strong communication and interpersonal skills with the ability to influence across functions. Demonstrated project management and continuous improvement capabilities. Proficiency in systems and tools used for purchasing, planning, reporting, and data analysis. Familiarity with Lean tools, KPI management, and standard work development. Success in this role will be measured by the ability to: maintain high service level for retail stores local quote requests ensure timely and accurate PO receipt and invoice reconciliation reduce aging GRNI and improve process cycle times build a capable, engaged, and accountable team strengthen cross-functional partnerships and operational discipline identify and implement process improvements that enhance customer service, efficiency, and financial accuracy Annual Base Salary Range or Hourly Base Pay Range: $90,900.00 - $130,059.99 Compensation Type: Salary Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Manage HVAC equipment projects ensuring scope, schedule, and budget adherence while coordinating with stakeholders. | Associate degree or equivalent with 2+ years relevant experience, strong customer service, problem-solving, and communication skills. | Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. Job Summary: Trane in Carrollton, Texas is hiring for an Equipment Project Manager to join our team. In this role, you will be responsible for the administration, implementation, and management of HVAC equipment projects and accountable for assigned projects’ scope of work, schedule, and budget. Responsibilities: Plans and analyzes assigned projects, establishes schedules and project parameters and sets procedures to accomplish system objectives, involving complex equipment applications. Communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff. Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff. Compares estimated ship dates with contractors project schedule and ensures compliance with internal equipment ordering processes. Responsible for maintaining the accuracy of the forecasted cost at completion and controls expenses by monitoring assigned project budget. Creates and makes revisions to project schedules including: generating tasks, estimates, dependencies, and milestones. Responsible for entering equipment orders, issuing purchase, and generating work orders for equipment start-ups Responsible for project cash-flow management: progress billing, collections support and monitoring, and resource management. Qualifications: Associate’s Degree in business or equivalent with a minimum of two (2) years of project management, equipment, HVAC or related experience; OR a minimum of four (4) years of project management, equipment, HVAC or related experience; or an equivalent combination of education and experience. Familiarity with HVAC systems and temperature equipment preferred. Strong, demonstrated customer service and problem solving skills Strong communication skills, proactive approach with willingness to work independently as well as part of a team. Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment with attention to detail. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. Annual Base Salary Range or Hourly Base Pay Range: $70,400.00 - $101,150.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Lead UI-heavy experience design for web and mobile applications, collaborating with cross-functional teams and mentoring junior designers. | Strong portfolio in interaction design, high-fidelity UI craft, systems thinking, and expertise with modern design tools like Figma. | Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. Job Summary: The Senior Product Designer the creation of sophisticated, UI‑forward interfaces across web and mobile applications, translating complex user and business needs into intuitive, high‑quality designs. Drives end‑to‑end UI design from discovery through delivery to ensure ease of use, task efficiency, and measurable customer value. What you will do: Lead UI‑heavy experience design for key features across web and mobile, from early concept through final specifications. Conduct and synthesize evaluations of user interactions (ease of use, utility, perceived value, task efficiency). Translate complex user needs and business requirements into advanced UI patterns, flows, and feature concepts. Create detailed process flows, wireframes, and high‑fidelity prototypes to communicate design strategy and intent. Partner with product, engineering, and research to align on scope, constraints, and delivery plans. Collaborate with research partners on planning and running usability tests and applying insights to improve designs. Ensure UI solutions follow the design system and elevate overall visual and interaction quality. Mentor junior designers through feedback, pairing, and craft guidance. What you will bring: Proven experience designing UI‑heavy digital products for web and/or mobile with shipped outcomes. Strong portfolio demonstrating interaction design, high‑fidelity UI craft, and systems thinking. Expertise with modern design tools (e.g., Figma) for wireframing, prototyping, and production‑ready handoff. Demonstrated ability to independently lead workstreams and influence cross‑functional partners. Experience applying usability test insights to improve designs. Experience mentoring or guiding other designers and improving team quality through critique and standards. Contribution to Strategy and Vision Supports long‑term (5‑year+) roadmap development by defining scalable UI patterns and high‑quality interfaces that shape future product experiences. Contributes to short‑term (1–2‑year) operational strategy through clear design planning, prototype validation, and alignment with cross‑functional delivery teams. Executes strategy by delivering high‑quality, scalable UI solutions that reduce friction, increase efficiency, and enhance customer satisfaction. Performs tactical work by specifying patterns, components, workflows, and standards aligned with organizational product strategy. Improves business outcomes by reducing customer effort, increasing adoption and retention, and lowering support needs. Strengthens ROI by reducing rework, accelerating delivery, and applying repeatable UI patterns that lower build costs and time to market. Key Skills of Role Technical Skills (Advanced) UI and interaction design Information architecture and task‑flow design High‑fidelity visual design, layout, and typography Prototyping and micro‑interactions (Figma) Design system usage and component‑based UI design Accessibility basics (WCAG‑minded design) Behavioral Skills (Advanced) Customer empathy and problem framing Critical thinking and clear design rationale Ownership, accountability, and follow‑through Communication and design storytelling Quality bar‑setting and constructive critique Managerial/Leadership Skills (Intermediate–Advanced) Cross‑functional influence (product, engineering, research) Mentoring and coaching junior designers Planning and scoping design work for features or streams Annual Base Salary Range or Hourly Base Pay Range: $90,900.00 - $164,675.00 Compensation Type: Salary Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Lead global Customer Success team to drive retention, expansion, and service delivery while optimizing customer journey and fostering collaboration. | Over 10 years in Customer Success leadership with strong C-level communication, technical knowledge, and data-driven decision-making. | Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. As Nuvolo's Head of Customer Success, you will lead Nuvolo’s Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention and expansion opportunities. You will build a high performing team to ensure client satisfaction for all Nuvolo customers, while growing and mentoring members of the Customer Success team across multiple tiers. You will be responsible for leading a team focused on maximizing retention, identifying potential areas of expansion, and increasing engagement, advocacy, and references in our customer base. You will also oversee key executive relationships with our most strategic customers, ensuring maximum value and adoption is attainted by our platform capabilities. What you will do: Customer Retention & Growth Own customer retention, Net Revenue Retention (NRR), and expansion goals across our customer base, and in collaboration with our sales and Go-To-Market strategy Drive account growth outcomes: influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores, reduce churn and drive new business growth through greater advocacy and reference ability Develop and execute a scalable customer success strategy that ensures customers realize maximum value Drive a proactive customer engagement model that improves adoption, reduces churn, and increases expansion opportunities Drive value for Nuvolo’s customers, ensuring they have the right products, services, and tools to accomplish their goals Execute an industry-leading customer health scoring framework to predict risks and opportunities Serve as a key leader for all post-sales escalations, in collaboration with the Head of Customer Experience, in order to ensure customer needs are appropriately prioritized Leadership & Team Development Build, scale, and mentor a world-class Customer Success team, including customer Success Managers and Partner Success Managers Define career paths and develop talent through training, coaching, and performance management Foster a customer-first culture that aligns with key business objectives Customer Journey & Advocacy Optimize the customer journey from onboarding to renewal and expansion Build cross-functional relationships within Nuvolo to create a unified customer experience Evolve current customer routines, including Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), in order to achieve maximum engagement and value for our most high-value customers. Identify and develop key customer advocates, collaborating with the Marketing organization to generate case studies, referrals, and success stories that maximize Nuvolo’s brand in the industry. Cross-Functional Collaboration Partner with Sales to ensure smooth customer handoffs occur, and there is optimal alignment on expansion strategies Work closely with Product & Innovation leaders to deliver actionable customer insights that help influence our roadmap Collaborate with marketing to drive customer engagement, content strategy, and advocacy programs Align with Support and Professional Services to ensure a seamless post-sales experience Work with other department leaders and teams to coordinate Path to Green efforts and ongoing delivery, support and operations Data, Technology & Process Optimization Mature the Customer Success playbook and account development strategy and provide senior management sponsorship to selected accounts Evolve metrics and KPIs that showcase growth opportunities and engagement success Own the narrative on customer success metrics, ensuring accurate forecasting of retention and expansion Leverage Customer Success technology (e.g. Gainsight, Salesforce, etc.) to automate and scale engagement with customers and to optimize internal use Continuously refine CSM playbooks, workflows, and reporting for efficiency and effectiveness What you will bring: 10+ years’ experience in a Customer Success Leadership position, handling highly complex issues; strong leader with a track record of building and growing high performing teams Outstanding communication skills at the C-Level: Both Written and Verbal Communications; Influences Without Authority and Manages Stakeholders Effectively Deep experience leading and responding to complex critical incidents; You have demonstrated the ability to manage multiple initiatives at one time Technical knowledge of complex systems Previous experience directing and maximizing the benefits of collaborating with global teams Excel in problem solving and have strong analytical skills, leverage data to drive decisions, and continuous improvement You are a strong collaborator, communicator and work well cross-functionally You have strong organizational skills and pursue measuring the impact of you and your team’s performance Annual Base Salary Range or Hourly Base Pay Range: $143,513.33 - $231,200.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Lead global customer success team to maximize retention, growth, and customer satisfaction. | 10+ years in customer success leadership with strong communication, technical knowledge, and cross-functional collaboration skills. | Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.  As Nuvolo's Head of Customer Success, you will lead Nuvolo’s Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention and expansion opportunities. You will build a high performing team to ensure client satisfaction for all Nuvolo customers, while growing and mentoring members of the Customer Success team across multiple tiers. You will be responsible for leading a team focused on maximizing retention, identifying potential areas of expansion, and increasing engagement, advocacy, and references in our customer base. You will also oversee key executive relationships with our most strategic customers, ensuring maximum value and adoption is attainted by our platform capabilities. What you will do: Customer Retention & Growth • Own customer retention, Net Revenue Retention (NRR), and expansion goals across our customer base, and in collaboration with our sales and Go-To-Market strategy • Drive account growth outcomes: influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores, reduce churn and drive new business growth through greater advocacy and reference ability • Develop and execute a scalable customer success strategy that ensures customers realize maximum value • Drive a proactive customer engagement model that improves adoption, reduces churn, and increases expansion opportunities • Drive value for Nuvolo’s customers, ensuring they have the right products, services, and tools to accomplish their goals • Execute an industry-leading customer health scoring framework to predict risks and opportunities • Serve as a key leader for all post-sales escalations, in collaboration with the Head of Customer Experience, in order to ensure customer needs are appropriately prioritized Leadership & Team Development • Build, scale, and mentor a world-class Customer Success team, including customer Success Managers and Partner Success Managers • Define career paths and develop talent through training, coaching, and performance management • Foster a customer-first culture that aligns with key business objectives Customer Journey & Advocacy • Optimize the customer journey from onboarding to renewal and expansion • Build cross-functional relationships within Nuvolo to create a unified customer experience • Evolve current customer routines, including Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), in order to achieve maximum engagement and value for our most high-value customers. • Identify and develop key customer advocates, collaborating with the Marketing organization to generate case studies, referrals, and success stories that maximize Nuvolo’s brand in the industry. Cross-Functional Collaboration • Partner with Sales to ensure smooth customer handoffs occur, and there is optimal alignment on expansion strategies • Work closely with Product & Innovation leaders to deliver actionable customer insights that help influence our roadmap • Collaborate with marketing to drive customer engagement, content strategy, and advocacy programs • Align with Support and Professional Services to ensure a seamless post-sales experience • Work with other department leaders and teams to coordinate Path to Green efforts and ongoing delivery, support and operations Data, Technology & Process Optimization • Mature the Customer Success playbook and account development strategy and provide senior management sponsorship to selected accounts • Evolve metrics and KPIs that showcase growth opportunities and engagement success • Own the narrative on customer success metrics, ensuring accurate forecasting of retention and expansion • Leverage Customer Success technology (e.g. Gainsight, Salesforce, etc.) to automate and scale engagement with customers and to optimize internal use • Continuously refine CSM playbooks, workflows, and reporting for efficiency and effectiveness What you will bring: • 10+ years’ experience in a Customer Success Leadership position, handling highly complex issues; strong leader with a track record of building and growing high performing teams • Outstanding communication skills at the C-Level: Both Written and Verbal Communications; Influences Without Authority and Manages Stakeholders Effectively • Deep experience leading and responding to complex critical incidents; You have demonstrated the ability to manage multiple initiatives at one time • Technical knowledge of complex systems • Previous experience directing and maximizing the benefits of collaborating with global teams • Excel in problem solving and have strong analytical skills, leverage data to drive decisions, and continuous improvement • You are a strong collaborator, communicator and work well cross-functionally • You have strong organizational skills and pursue measuring the impact of you and your team’s performance Annual Base Salary Range or Hourly Base Pay Range: $143,513.33 - $231,200.00Compensation Type: SalaryIncentive Eligible: YesSales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! • Family building benefits include fertility coverage and adoption/surrogacy assistance. • Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. • 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations Safety Sensitive Role: NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.