TMC Hospitality

Serve as the welcoming voice of TMC Hospitality, assisting guests via phone, email, and messaging. Handle guest issues with autonomy and problem-solving skills while supporting onsite property teams with guest requests and communications. | Candidates should have 3+ years of customer service experience and 1+ year of sales experience, preferably in OTA or hotel settings. Strong written and verbal communication skills, along with proficiency in Google Workspace, are essential. | What You’ll Do Serve as the welcoming voice of TMC Hospitality, assisting guests via phone, email, and messaging. Provide knowledgeable local recommendations and guidance. Make and manage reservations while tracking leads and earning commission on bookings. Support onsite property teams with guest requests, policy updates, and communications. Assist with guest reviews, reports, and data exports. Handle guest issues with autonomy and problem-solving skills. Schedules Available We are hiring 5 full-time team members: 2 Agents: 7:00 AM – 3:30 PM EST 2 Agents: 3:00 PM – 11:30 PM EST 1 Agent: Flexible (day or evening shift, depending on team coverage needs) Weekend availability is highly preferred (ideally both weekend days). What We’re Looking For 3+ years of customer service experience 1+ year of sales experience OTA (Expedia, Booking.com, Airbnb, VRBO, etc.) or hotel experience highly preferred Strong written and verbal communication skills Organized, resourceful, and great at multitasking Comfortable working independently in a quiet, distraction-free home environment Proficient with Google Workspace (Docs, Sheets, Gmail, etc.) What We Offer Remote, full-time role with stable schedules Competitive hourly rate + commission on reservations made Opportunity to grow in a fast-paced hospitality group Be part of a dynamic, guest-centric culture where your decisions and contributions matter If you’re passionate about hospitality, sales, and creating memorable guest experiences, we’d love to hear from you.