The Raymond Corporation

Manage customer accounts within a defined territory, promote products and services, and maintain effective communication with clients and internal teams. | Requires excellent communication, organizational skills, proficiency in Microsoft Office, and the ability to work independently and travel locally. | Raymond West is looking for a dynamic Account Manager to join our Sales team! This position will provide a vital communication and sales link between our customers and our company to ensure continuing customer satisfaction. Each Sales Representative will have a defined territory which will become his or her area of responsibility.  The Sales Representative shall have the responsibility for all customers within this defined area. The position will also require excellent customer service and communication skills, an aptitude for analyzing and solving problems and the ability to multi-task with strong organizational skills.   Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.   Duties and Responsibilities:  Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.     * To strive for professionalism, observing and complying with all Company regulations and policies. * To represent the Company loyally, faithfully, with honesty and integrity. * To sell the products and services within established Company prices and policies. * To maintain accurate and current customer profiles on all accounts. * Each Core Sales Representative will maintain an accurate database for each account in their territory. An accurate equipment master must be maintained. * To make every possible effort to produce satisfactory sales volume and gross profit for the Company. It is expected that performance and results will improve year over year. Required Skills/Abilities:  * Excellent written and verbal communication skills  * Excellent Organizational Time Management skills * Proficient in Microsoft office Suite and similar software   * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   * Ability to speak effectively before groups of customers or employees of organization. * Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments. * Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required. * Must be able to fulfill essential job function in a consistent state of alertness and safe manner. * Must have a demonstrated ability to professionally present solutions one on one, and in boardroom environments. * Present a mature, responsible appearance. * Able to communicate effectively with customer representatives at all levels. * Able to communicate with all the departments within the organization. * Possess strong knowledge of Microsoft Office suite; the ability to create written proposals and update spreadsheets is a must. * Able to plan appointments and provide impromptu changes as occasions require. * Forklift operation knowledge and ability. * Able to maintain systematic planning and accountability records. * Able to perform duties under minimal supervision, but respond to rapidly varying input requirements, demonstrate drive and initiative. * Willing to comply with Employee Handbook. * Willing to continually learn new products and policies. * Able to work with people directly, by telephone, and written correspondence, efficiently, tactfully, and with good appearance. * Self-confident and able to work with minimum supervision. * Good attendance record. * Maintain a professional attitude in all matters. * Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility. * Maintain and use company property responsibly. Education/Experience:   Minimum Education and Experience: Determined by position.   * Bachelor’s degree or equivalent from four-year College or technical school; or two years related experience and/or training; or equivalent combination of education and experience. Travel Requirement:  * Local travel to customer locations and other Raymond West offices is expected as a daily requirement.  * Must be able to be insured by Raymond West. Physical Requirements:    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   * Position is non-Sedentary and described as “outside” or “field” Sales. * Prolonged periods of sitting at a desk and working on a computer * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. * Occasionally required to climb or balance and stoop, kneel, crouch, or crawl * Occasionally required to lift and/or move up to 25 pounds.   Pay Range: * The salary range for this position is $60,000 - $115,000, which is a combination of a draw plus commission.  The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.  Qualified candidates must be able to pass a pre-employment physical and drug screen.    Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with! Check us out at www.raymondwest.com [http://www.raymondwest.com/]. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.   Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company. This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Lead and develop service teams, oversee regional operations, and drive continuous improvement and customer satisfaction. | Requires at least five years of successful operations management, strong organizational and communication skills, proficiency with ERP systems, and experience in managing P&L streams. | Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including… ·        Consulting ·        Material Handling Equipment, Parts, and Service ·        Automated Mobile Robots ·        Vision guided vehicles and automated guided vehicles ·        High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems ·        WMS/WES/WCS solutions and Software ·        Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation ·        Telematics Job Summary As the Regional Service Manager, your primary responsibility is to lead, develop, and support Carolina Handling’s associates, customers and Business Execution. Key objectives include fostering teamwork across service teams and all departments; promoting a professional image of the dealership with our customers, enhancing relationships, and maintaining high level of customer satisfaction; driving business growth through accurate planning and execution of business plans and market strategies, contributing to the overall success and expansion of the organization. Responsibilities ·        Regional Management and Oversight o   Manage the regional territory, overseeing Service Managers, associates, and customer relations. o   Supervise daily service department operations to maintain an organized flow of information. o   Take ownership of P&L streams for all service lines under the aligned regional team, supporting Service Managers in reviewing/owning their P&L streams. ·        Performance and Improvement o   Foster a culture of continuous improvement, emphasizing quality and timely results. o   Mentor and coach managers and associates, encouraging training and development opportunities, and sharing job-specific knowledge. o   Conduct regular evaluations of Service Managers’ performance against established metrics and goals. ·        Financial and Operational Control o   Control and evaluate service department income and operating costs through business and budget planning, and P&L analysis. o   Evaluate and take action based on month-end service reports for accuracy, trends, and improvement opportunities. ·        Communication and Collaboration o   Maintain open communication among management, associates, departments, and Raymond. o   Collaborate with subject matter experts and cross-functional teams to ensure process consistency. ·        Perform any other duties as assigned or required to support the company's overall operations and objectives. Requirements All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks. ·        Bachelor’s degree preferred or equivalent experience. ·        Five years of successful operations management experience. ·        Excellent organizational skills. ·        Strong customer service skills. ·        Ability to communicate effectively with other management, associates and customers. ·        Ability to effectively monitor and develop associates. ·        Proficient with personal computers, using both Windows and ERP operating systems. ·        Must exhibit attention to detail and the ability to manage changing priorities. ·        Additional knowledge, skills, and abilities as necessary for assigned duties. Benefits of Joining the Team Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life. Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan. Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account. Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance. Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs. Physical Requirements & Working Conditions This position is classified as medium work, involving the operation of motor vehicles and heavy equipment, as well as movement to complete tasks or transition between work sites. Physical demands include the ability to frequently lift and/or move objects weighing up to 25 pounds and occasionally up to 50 pounds. Manual dexterity is necessary for equipment operation, computer use, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus. This role entails working in a dynamic environment, encompassing both office-based tasks and visits to customer sites, involving regular interaction with internal and external customers. Travel to customer locations for sales calls and presentations is a requirement, potentially exposing the individual to diverse environments, including the risk of encountering harmful or corrosive chemicals if proper safety protocols are not followed. Additionally, the role often involves exposure to various outdoor weather conditions. The individual in this position must adeptly manage strict deadlines, shifting priorities, and a high volume of information flow while consistently upholding professionalism. Standard office equipment such as laptops and smartphones are routinely utilized, and noise levels typically range from moderate to high. Travel Requirements: This position travels up to 30% within their territory; Overnight travel at short notice may be required. This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finsde.co%2Faxkv&data=05%7C01%7Cmtempleton%40carolinahandling.com%7Ce1a8514fe3b94c9f2f0908db1910d0e2%7Ced402002355d4c07a27273c7a69c0f6c%7C0%7C0%7C638131332246628940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=M7cEv4wjwt%2Fg0Fadgk8D9Tl95JMXwDlyF81LW6KPZKk%3D&reserved=0]to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!