The Bachrach Group

Handle inquiries, manage client information, perform clerical tasks, and coordinate with internal teams. | High school diploma or equivalent, clerical experience, proficiency with office equipment and software, ability to work in a fast-paced environment. | Medical Receptionist Location: Syosset, NY Compensation: Up to $20/hour Schedule: Full-time | Monday–Friday, 8:00 AM – 5:00 PM We are seeking customer service-driven and highly motivated individuals to join our team as Medical Records Coordinators. This position is based in our Syosset, NY office and plays a critical role in our Addendums Department, serving as the primary point of contact for clients and acting as a liaison between internal teams, physicians, and external representatives. Key Responsibilities: • Serve as the main contact for clients, handling inquiries, status updates, and general information requests. • Use internal systems and databases to input and retrieve client or examinee information. • Maintain ongoing communication with the QA department regarding case progress and report status. • File and archive open and closed cases accurately. • Ensure all client information and specific requirements are up to date in internal systems. • Collaborate with internal team members to ensure timely and accurate case completion. • Redirect calls to appropriate departments when necessary. • Perform various clerical tasks such as typing, filing, emailing, and proofreading. • Assist with resolving customer complaints and quality assurance issues. • Escalate report issues or concerns to management when needed. • Ensure compliance with applicable safety and legal regulations. • Perform other duties as assigned. Qualifications: • High school diploma or equivalent required. • At least one year of clerical experience, or an equivalent combination of education and experience. • Experience in a medical office or insurance industry preferred. • Proficient with general office equipment (fax, copier, scanner, phone). • Familiar with multiple software programs, including Microsoft Word, Outlook, Excel, and Internet browsers. • Ability to work in a high-volume, fast-paced contact center environment. • Flexibility and adaptability are key to success in this role. The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.

Manage after-hours facility service requests by promptly responding to calls and emails, dispatching vendors, updating tracking systems, and ensuring client satisfaction. | Must be available for after-hours shifts including weekends and holidays, able to manage emergency calls, communicate professionally, and follow strict vendor and billing protocols. | After-Hours Facility Coordinator Remote Permanent Position $24/hour Reports To: Director of Operations Position Overview The After-Hours Facility Coordinator (AHFC) is responsible for managing and executing all facility-related service requests that occur outside of standard business hours. This role is essential in maintaining client satisfaction by ensuring timely communication, proper dispatching, and strict adherence to client-specific protocols. Schedule Options This is a part-time or full-time remote position. Coverage begins when the corporate office is closed: • Part-Time: Saturday and Sunday (10:00 AM – 7:00 PM EST) • Full-Time Options: • Tuesday–Saturday (flexible weekday hours) • Sunday–Thursday (flexible weekday hours) Note: Assigned shifts, including holidays, are mandatory unless time off has been approved in advance. Holiday coverage is required as part of this role. Core Responsibilities • Monitor and respond promptly to all after-hours emails, calls, and texts. • Acknowledge all new service calls within 15 minutes of receipt. • Maintain and update the After-Hours tracking sheet. • Complete follow-ups as requested by the Operations team. • Verify or manually enter all new service requests into the system. • Contact service locations to confirm the scope of work and adjust priority levels if applicable. • P1 = Emergency during business hours • Dispatch calls to appropriate vendors and service providers. • Use available resources (e.g., Google) to locate new vendors when needed. • Confirm vendors have received work orders, understand Not-To-Exceed (NTE) limits, and have confirmed their ETA. • Add a $50 billing note for all after-hours emergency jobs. • Keep clients updated throughout the entire job lifecycle. • Confirm technician arrival and IVR check-in (or check in manually if necessary). • Manage client-specific instructions related to NTE, DNE, and ATFQ using reference materials (e.g., client protocol grid). • Confirm job completion, update the client, and close out work orders. • Identify and document any temporary fixes requiring follow-up. • Input closing and billing notes, update job statuses, and ensure client portals (e.g., ServiceChannel, Corrigo) are current. • Provide detailed shift start and end reports to management. • Conduct full handoffs to the next on-call team member, including all relevant job updates. Additional Duties Credit Card Usage: • Only use for pre-approved vendors (e.g., HVAC, locksmiths, plumbers) and under strict criteria. • Obtain photo proof of completed work, confirm with site manager, and review before providing card info. • Strict compliance required — no exceptions. Vendor Recruitment (In Emergencies): • Send out vendor onboarding package and request proof of insurance. • Enter vendor details into the system and attach documentation before issuing work orders. Expectations • Emergency calls must never be missed. Failure to respond may result in disciplinary action, up to and including termination. • Assigned shifts are paid and considered a core responsibility of the role. • Full professionalism and consistency are expected during all scheduled on-call times, including holidays. The Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.