The Bachrach Group

Compensation

Full Description

After-Hours Facility Coordinator Remote Permanent Position $24/hour Reports To: Director of Operations Position Overview The After-Hours Facility Coordinator (AHFC) is responsible for managing and executing all facility-related service requests that occur outside of standard business hours. This role is essential in maintaining client satisfaction by ensuring timely communication, proper dispatching, and strict adherence to client-specific protocols. Schedule Options This is a part-time or full-time remote position. Coverage begins when the corporate office is closed: • Part-Time: Saturday and Sunday (10:00 AM – 7:00 PM EST) • Full-Time Options: • Tuesday–Saturday (flexible weekday hours) • Sunday–Thursday (flexible weekday hours) Note: Assigned shifts, including holidays, are mandatory unless time off has been approved in advance. Holiday coverage is required as part of this role. Core Responsibilities • Monitor and respond promptly to all after-hours emails, calls, and texts. • Acknowledge all new service calls within 15 minutes of receipt. • Maintain and update the After-Hours tracking sheet. • Complete follow-ups as requested by the Operations team. • Verify or manually enter all new service requests into the system. • Contact service locations to confirm the scope of work and adjust priority levels if applicable. • P1 = Emergency during business hours • Dispatch calls to appropriate vendors and service providers. • Use available resources (e.g., Google) to locate new vendors when needed. • Confirm vendors have received work orders, understand Not-To-Exceed (NTE) limits, and have confirmed their ETA. • Add a $50 billing note for all after-hours emergency jobs. • Keep clients updated throughout the entire job lifecycle. • Confirm technician arrival and IVR check-in (or check in manually if necessary). • Manage client-specific instructions related to NTE, DNE, and ATFQ using reference materials (e.g., client protocol grid). • Confirm job completion, update the client, and close out work orders. • Identify and document any temporary fixes requiring follow-up. • Input closing and billing notes, update job statuses, and ensure client portals (e.g., ServiceChannel, Corrigo) are current. • Provide detailed shift start and end reports to management. • Conduct full handoffs to the next on-call team member, including all relevant job updates. Additional Duties Credit Card Usage: • Only use for pre-approved vendors (e.g., HVAC, locksmiths, plumbers) and under strict criteria. • Obtain photo proof of completed work, confirm with site manager, and review before providing card info. • Strict compliance required — no exceptions. Vendor Recruitment (In Emergencies): • Send out vendor onboarding package and request proof of insurance. • Enter vendor details into the system and attach documentation before issuing work orders. Expectations • Emergency calls must never be missed. Failure to respond may result in disciplinary action, up to and including termination. • Assigned shifts are paid and considered a core responsibility of the role. • Full professionalism and consistency are expected during all scheduled on-call times, including holidays. Company DescriptionThe Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.