Texas State Government

Leading organizational efficiency studies, analyzing workflows, and implementing process improvements within the Driver License Division. | Minimum of 2 years' experience in management or business analysis, proficiency with data analysis, and knowledge of process improvement methodologies. | This position is open to current DPS employees only. A complete updated application with DPS history is required. Weekend work may be required, on occasion. Travel up to 75% statewide, with the possibility of overnight stay is required. This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en GENERAL DESCRIPTION: Performs advanced (senior-level) consultative organizational analysis work focused on process improvement within the Driver License Division. Work involves evaluating program operations, studying current systems and procedures, and identifying opportunities to increase efficiency, reduce waste, and improve customer and employee experiences. Partners with leadership and staff across the division to recommend changes, document best practices, and support the implementation of improved business operations. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. The following Military Occupational Specialty codes are generally applicable to this position. https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf Applicants must fully complete the summary of experience to determine if minimum qualifications are met. ESSENTIAL DUTIES / RESPONSIBILITIES: • Leads organizational efficiency studies using Lean Six Sigma and Kaizen methodologies to systematically eliminate waste and optimize staffing models and work methods. • Drives division-wide process improvement by reviewing end-to-end value streams and developing actionable recommendations that reduce cycle times, improve service delivery and enhance operational performance. • Facilitates root cause analysis using structured problem-solving methodologies. Conducts in-depth research and analysis of historical and real-time data to isolate root causes of performance gaps and support data-driven operational changes. • Utilizes standardized project templates, reports, and documentation to support consistent division-wide governance. • Executes advanced data collection and analysis on workloads, staff utilization, space requirements, and service demand using historical and current data to identify inefficiencies, capacity constraints and operational bottlenecks. • Partners with internal stakeholders to define future-state processes, ensuring proposed solutions resolve operational challenges while improving customer service outcomes and employee effectiveness. • Conducts on-site visits to field offices to observe workflows and operational practices. Documents and maps current-state processes and identifies inefficiencies, risks and opportunities for improvement. • Identifies, pilots and evaluates new operational practices and process improvements. Develops communication and implementation plans to support successful deployment across the division. • Conducts post-implementation reviews to verify adoption, measure performance outcome, and identify additional optimization opportunities. • Monitors procedural systems for operational practices for efficiency consistency and adherence to established policy and guidelines. • Conducts assessments to identify areas of non-conformance operational risk or process breakdowns. • Produces comprehensive technical and analytical reports that provide a data-backed justification for operational and field process changes, including recommendations, performance impacts and implementation considerations. • Consults with leadership to initiate improvement studies by defining clear objectives, success metrics, key performance indicators timelines, and resource requirements. • Equips leadership with actionable business intelligence by transforming performance metrics and operational data into strategic insights and decision support materials. • Evaluates the operational implications of new legislation, regulations or policy changes and redesigns workflows to maintain compliance while preserving service quality. • Coordinates with internal departments and subject matter experts to develop, maintain and update Standard Operating Procedures to ensure division-wide consistency and standardization. • Monitors industry trends and best practices and emerging technologies to identify opportunities for improving operational efficiency and service delivery. • Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies. • Performs other duties as assigned. GENERAL QUALIFICATIONS and REQUIREMENTS: Education - High School diploma or equivalent is required. Graduation from an accredited four-year college or university with a major in Business Administration, Public Administration, or a related field is preferred. Experience - Minimum of two (2) years' experience in management, management analysis, organization development, business analysis, information technology, or methods and systems work is required. Licensure and/or Certification - Lean Six Sigma - Yellow Belt Certification is preferred. A valid driver's license is required. If hired with a valid out of state driver's license, a Texas license must be obtained within ninety (90) days of moving to Texas. If moving within the state of Texas, a valid Texas license must be obtained within thirty (30) days. Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. Leadership skills - Knowledge of management/supervisory methods and principles, performance/productivity standards, and fiscal/budget management. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals. Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems. Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS' core values: Integrity, Excellence, Accountability, and Teamwork. Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism. Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals. Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner. Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems. Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information. Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices. Schedule and Travel - Availability for after-hours and weekend work may be required. Travel statewide with the possibility of overnight stay is required. PHYSICAL and/or ENVIRONMENTAL DEMANDS: The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Environment: Office, Outdoors, Vehicle; • Ambulatory skills, e.g. stand, walk, sit; • Hand-eye coordination and arm/hand/finger dexterity; • Ability to speak, hear, and exercise visual acuity; • Ability to transfer weights of up to twenty (20) pounds anticipated for this position; • Driving requirements: Extensive (50-75%). State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/ Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing. A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change. A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary. Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions. DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED. State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.

Develop and optimize scalable data pipelines and models using Python, SQL, and Snowflake to support analytics and automation across the agency. | Requires 4+ years experience in data engineering or related fields, proficiency in Python and SQL, experience with Snowflake and data modeling, and ability to collaborate in Agile teams with some on-site work. | The Office of the Attorney General (OAG) is a mission-driven organization with over 4,000 employees across Texas. We provide legal services to state agencies, combat human trafficking, support victims of crime, and operate one of the most effective Child Support Enforcement programs in the nation. This Data Engineer role is focused on developing intelligent, scalable data solutions that drive insight and automation across the agency. The position blends advanced analytics with modern data engineering practices, leveraging lakehouses, dimensional modeling, and tools to prepare high-quality data for analysis. You'll build and optimize data pipelines, implement secure semantic layers, and apply data services to enhance decision-making and operational efficiency. Ideal candidates bring deep experience with data analytics and warehouse tools, a strong command of Python and SQL, and a passion for translating complex data into actionable insights through modeling, visualization, and storytelling. This role is highly collaborative, working in Agile teams to deliver value-driven, data-informed solutions that support self-service analytics and data democratization. The OAG is committed to providing innovative, modern, and value-driven IT services to the agency. We believe that having talented people in the right place while effectively utilizing new tools and technologies enables us to empower the agency to best serve the people of Texas. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. Applied Data Science & Modeling Analyze large, complex datasets to uncover patterns, trends, and actionable insights that inform strategic decisions across the agency. Design and implement data transformation workflows using SQL, Python, and Snowflake-native features (e.g., Streams, Tasks, Snowpark) to prepare data for modeling and analysis. Develop scalable, analytics-ready data models and semantic layers in Snowflake to support self-service exploration and advanced reporting. Build and optimize data lake architectures that enable secure, governed access to structured and semi-structured data for data science and analytics use cases. Automation & Development Apply machine learning and AI services (e.g., Azure Machine Learning, Cognitive Services) to develop predictive models, intelligent agents, and automation pipelines that enhance operational efficiency and decision-making. Perform advanced data wrangling and feature engineering to support model development and experimentation. Implement data quality and monitoring frameworks to ensure the reliability and integrity of analytical outputs. Collaboration & Agile Delivery Collaborate with cross-functional teams in an Agile environment to deliver high-impact, data-driven solutions aligned with business goals. Promote best practices in data science, including reproducibility, model validation, documentation, and ethical data use. Contribute to a culture of data literacy and democratization by enabling intuitive access to insights through well-structured semantic layers and visualizations. Risk Management: Identify and mitigate potential risks associated with technology programs and projects, ensuring compliance with security and regulatory standards. Assist in the risk management of data across the organization. Proactively address issues and challenges that may impact project timelines or objectives. May lead, mentor and train others Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency's approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained). Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited four-year college/university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: computer science, data engineering, cloud data platforms, AI/ML integration, information systems, mathematics, statistics, economics, or a related field Experience: Four years of full-time experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: computer science, data engineering, cloud data platforms, AI/ML integration, information systems, mathematics, statistics, economics, or a related field Experience: Development with two or more of the following areas or technologies: Snowflake, SQL, R, Python, ETL/ELT development, data cleansing, data standardization, data streaming, dimensional modeling, semantic layer design, data lakehouse architecture, Power BI, dashboards, self-service analytics enablement, REST API development, and/or workflow orchestration. Skill in effective oral and written communication, including preparing and delivering technical presentations, status reports, and program-related updates to diverse audiences such as executive management, program staff, and external stakeholders. Skill in exercising sound judgment, effective decision-making, and responding positively to constructive feedback. Skill in managing multiple priorities, meeting deadlines, and adapting to evolving requirements. Ability to collaborate in a professional environment with cross-functional teams to ensure data quality, integrity, and alignment with agile-at-scale practices at the Office of the Attorney General. Ability to adapt to new technologies and learn quickly. Ability to meet position requirements, including on-site work at OAG locations, business-related travel, occasional extended hours in compliance with FLSA, and the physical ability to lift and relocate up to 10 lbs. Ability to lift and relocate 10 lbs. Ability to travel up to 5% PREFERRED QUALIFICATIONS Education: Major coursework in data science, business analytics, computer science, management information systems, accounting, finance, mathematics, statistics, economics, or a related field is generally preferred Experience: Python or R code repository share of Data Science projects Experience: Development with two or more of the following areas or technologies: Azure AI, Cognitive Services, and/or AI agent integration. Experience: Specialized training in Data Science or related technologies a plus Knowledge: Working knowledge of Scrum agile methodologies, lean engineering principles, and software development tools/methodologies To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_PlanningResearchandStatistics.pdf THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

Develop, test, analyze, and debug web-based applications using Adobe ColdFusion and related technologies, support existing applications, and assist in training and mentoring others. | Bachelor's degree in a related field, 6 years of experience in Adobe ColdFusion, HTML, JavaScript, SQL, application development and systems analysis, and 2 years experience with code repositories like Azure DevOps or Git. | General Description: Performs complex to highly complex computer programming and systems analysis work in an application development environment for the Information Technology Services department of the Texas Higher Education Coordinating Board (THECB). Work involves analyzing user requirements, procedures, and problems to automate processing to improve existing systems. This specifically involves application development on front- and back-end code for applications using Adobe ColdFusion, supporting existing applications and the creation of new applications. May assist in training and mentoring the work of others. Works under minimal supervision, with much latitude for initiative and independent judgment. This position reports to the Director of Applications Development and Support. General Duties and Responsibilities: Develops, tests, analyzes, and debugs agency applications following the industry's best practices while meeting business requirements. Designs, develops, modifies, implements, maintains, and supports assigned web-based applications. Analyzes, reviews, and revises programs to increase operating efficiency or to adapt to new procedures. Assists in the development of technology solutions to address automation needs and delivers quality implementation of defined solutions to facilitate realization of organizational benefits. Performs technical analysis work for proposed projects, new developments, or modifications/enhancements to existing systems. Implement measures to safeguard agency information. Provides computer programming and system analysis expertise in analyzing, documenting, maintaining, designing, developing, testing, and implementing applications. Analyzes and creates structured, well-documented programs and systems appropriate to those programs and systems that may be maintained by others. Ensure customer needs are properly translated into system requirements and design. Analyzes system development life cycle (SDLC) processes and identifies issues and opportunities for continuous improvement. Performs other duties as assigned. Knowledge, Skills, and Abilities: Skill in computer programming using the following tools: Adobe ColdFusion, Microsoft Visual Studio Code, Azure Dev Ops, Git (or other version control software), SQL and PL/SQL, and browser-based debugging tools. Ability to recognize, analyze and resolve complex technical issues, applying creative solutions when problem solving and keeping management informed of risks and critical issues. Ability to take initiative, work independently and make decisions using sound judgement, analytical thinking, and sound reasoning. Ability to communicate with customers to determine programming needs and translate customer requirements into application designs and systems requirements. Ability to plan, organize, and manage workload and priorities to meet necessary deadlines, communicating pertinent status updates accordingly. Ability to analyze software problems and develop solutions, utilizing proper application security and necessary data protections, preparing program specifications and technical documentation. Ability to work flexible hours, as necessary. Ability to follow ethical standards. Ability to adhere to the agency's internal management policies and procedures. 100% Remote Position: This position is fully remote. Employees may work from any location within the state of Texas, with occasional travel for team meetings or training as required. Reliable internet access and a dedicated workspace are required. Military Crosswalk: Military Crosswalk for Occupational Category - Information Technology Required Minimum Education and Experience: Bachelor's degree from an accredited college or university in computer science, information technology, computer engineering, information systems, business administration, or related technical field. One year of full-time working experience in cybersecurity, data analysis, or information technology may take the place of 30 semester hours of coursework, up to 4 years full-time working experience. AND 6 years of relevant full-time working experience in information technology as an application developer or programmer, specifically in applications system design, development, implementation, testing, and maintenance. Additionally, the following requirements should be met: 6 years' experience in Adobe ColdFusion, HTML, JavaScript, Structured Query Language (SQL). 6 years' experience with application systems analysis and design, and application development. 2 years' experience with code repositories such as but not limited to Azure DevOps, GIT or similar CI/CD tools for code validation, promotion, and deployment within a pipeline. Preferred: 2 years' experience in .net, c#, Rest API's, MVC, Azure, Data Factory pipelines or SSIS for ETL process 5 years' experience in ensuring Web accessibility compliance for new and pre-existing technology solutions, including 508 and WCAG 2.0AA. 2 years' experience with Agile and Waterfall methodologies to deliver high quality solutions on time Physical Requirements and/or Working Conditions: Work is performed in a standard office environment and requires: • Regular, reliable, and punctual attendance at work; • Frequent use of personal computers; • Frequent sitting; • Frequently working under deadlines, as a team member, and in direct contact with others. Workforce: Must be able to: • Demonstrate knowledge of customer service deliverables. • Show flexibility and adaptability toward changes in assignments and work schedules, working extended hours as necessary. • Adhere to the organization's internal management policies and procedures. • Contribute to the agency's performance measures and mission. Application Requirements: The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board's employment opportunities website atCareers - Texas Higher Education Coordinating Board The Texas Higher Education Coordinating Board participates in E-Verify for each new employees' Form I-9 to confirm work authorization. For questions, please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1. Notes to Applicant: If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position. Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete. 100% Remote Position Applicants must be able to work from a home office with reliable internet. Occasional travel for team meetings or training may be required. Veterans Information: THECB is committed to hiring Veterans. To receive Veteran's Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services. Job offer and continuation of employment with THECB is contingent upon: • Proof of education and experience listed on the application. • Eligibility/authorization to work in the U.S. • Satisfactory results from a pre-employment criminal history background check. • Compliance with the Selective Service Law for males ages 18-25. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request. THECB does not allow dual employment with other state of Texas agencies or institutions. Skills assessment may be conducted at time of interview No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.