Telus Digital

Lead design and implementation of Genesys Cloud contact center solutions, providing technical leadership and mentorship. | Extensive hands-on experience with Genesys Cloud, including architecture, deployment, API development, and troubleshooting, with strong technical and problem-solving skills. | Technical Architect - Genesys Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location and Flexibility OurTechnical Architect - Genesys Cloud CX will be based remotely OR in one of our offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. The Opportunity As a Technical Architect - Genesys, you'll serve as a trusted technical leader driving the design and delivery of transformative contact center solutions built on Genesys Cloud. We seek an experienced architect with deep hands-on expertise who thrives at the intersection of complex problem-solving, client engagement, and technical innovation. You'll lead end-to-end architecture and oversee implementation for high-impact projects, mentor emerging talent within our Genesys practice, and provide critical technical consulting to our pre-sales teams. This role demands both strategic thinking and a hands-on architectural approach-you'll design sophisticated integrations, troubleshoot complex technical challenges and guide clients and internal teams toward scalable, best-in-class solutions. This role requires occasional travel to client sites and company offices to support delivery and collaboration. Responsibilities • Lead technical architecture and design for Genesys Cloud implementations across high-complexity projects, defining solution components, routing strategies, telephony (Cloud Voice / BYOC), integration patterns, and deployment strategies that align with client business objectives and platform best practices. • Deliver select hands-on implementation and configuration of Genesys Cloud routing applications, API integrations, and bot deployments, while guiding engineers on complex build activities and ensuring architectural alignment. • Provide technical leadership and consulting to delivery teams, guiding solution decisions, troubleshooting complex technical challenges in multiple environments, and ensuring architectural integrity throughout the implementation lifecycle. • Support pre-sales activities by consulting with the sales team on technical feasibility, solution design, and architecture approaches during the proposal and discovery phases for prospective clients. • Drive proof-of-concept (PoC) initiatives to evaluate and validate candidate architectures, emerging Genesys capabilities, integration tools, and third-party products that enhance the practice's solution offerings. • Mentor and develop junior and intermediate team members, sharing deep expertise across the Genesys suite, fostering technical growth, and building internal capability within the Genesys CCaaS practice. • Review and validate technical deliverables, including detailed design specifications, test plans, integration documentation, and deployment procedures to ensure functional completeness, technical accuracy, and adherence to architectural standards. • Assess and remediate application stability and performance issues, applying analytical and troubleshooting skills to diagnose root causes, implement fixes, and optimize Genesys Cloud deployments for operational excellence. Qualifications • 5+ years of hands-on experience with Genesys Cloud, including architecture, design, deployment, API development, and integration with various bot platforms. • 5+ years of experience with Genesys analytics and reporting capabilities, including custom data extracts, Analytics-as-a-Service (A3S), and data integration solutions. • Deep technical expertise in developing Genesys Cloud routing applications, call flows, and orchestration logic for complex contact center use cases. • Working knowledge of Unix/Linux environments with demonstrated ability to troubleshoot, trace logs, and diagnose technical issues across the Genesys Cloud platform. • Experience administering and managing Genesys deployment pipelines, including CI/CD processes, version control, and environment promotion strategies. • Comprehensive knowledge of the Genesys suite of applications and capabilities, with confidence to architect solutions across the full platform. • Proven analytical, problem-solving, and troubleshooting skills with the ability to diagnose complex technical challenges and implement effective solutions. • Excellent collaboration and communication abilities, with experience working effectively with diverse stakeholders and translating technical concepts for various audiences. • Self-motivated and execution-focused, with demonstrated ability to work independently, operate nimbly in remote environments, and drive deliverables to completion. • Passion for continuous learning and adaptability to emerging technologies, tools, and evolving Genesys Cloud capabilities. • Genesys Cloud CX Professional or Architect certification highly valued. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.

Build and lead a practice focused on Zendesk CCaaS solutions, driving growth, innovation, and client success. | Extensive experience in contact center technology, leadership in professional services, deep expertise in Zendesk and Amazon Connect, and proven P&L management. | Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location Our Zendesk Practice Leader for the CCaaS Practice will be an integral part of our business at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Toronto, ON, or Vancouver, BC, OR in a Work From Anywhere (Remote) capacity within Canada. The Opportunity We are seeking a dynamic Practice Leader to build, scale, and lead our CCaaS practice with deep expertise in the Zendesk platform, including its Amazon Connect-based contact center capabilities. This director-level role will drive the growth of our Zendesk consulting and implementation services, establishing thought leadership in contact center transformation while delivering exceptional client outcomes. The Practice Leader will be responsible for the practice P&L, talent development, solution innovation, and strategic partnerships with Zendesk to position our firm as a premier implementation partner in the market. The strategic priorities of this role will be to: • Build and scale a high-performing CCaaS practice focused on Zendesk powered by Amazon Connect, achieving revenue targets and margin goals • Lead a native-first Zendesk for Contact Center strategy, supporting commercial activity, lighthouse wins, and migration paths from third-party premises or legacy CCaaS providers • Establish thought leadership and market differentiation in Zendesk-powered contact center transformation and AI-enabled customer experience for enterprise customers with a focus on business outcomes and technical excellence on the platform. • Develop strategic partnerships with Zendesk and complementary technology vendors (Amazon Connect) to expand market reach and solution capabilities • Drive innovation in implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes Responsibilities Building our Company • Own P&L responsibility for the Zendesk practice, including revenue growth, margin optimization, and resource utilization • Develop and execute a practice strategy aligned with company objectives and market opportunities • Build scalable delivery frameworks, methodologies, and accelerators for Zendesk implementations, particularly for AI-powered Contact Center, and own AI outcomes across the Zendesk Resolution Platform. • Partner with business development and marketing teams to create compelling go-to-market strategies and thought leadership content • Drive innovation through the development of proprietary IP, tools, and solutions that differentiate our Zendesk capabilities • Establish and maintain a strategic partnership with Zendesk, achieving premier partner status and co-selling opportunities Focusing on Customers • Lead complex, strategic Zendesk engagements with enterprise clients, serving as a trusted advisor to C-suite executives • Accountable for client satisfaction, project delivery excellence, and expansion of wallet share across managed accounts • Drive end-to-end CX transformation initiatives, including strategy, design, implementation, and optimization • Develop deep expertise in Zendesk and emerging capabilities, including AI, agents, copilots, messaging, workforce engagement, and omnichannel orchestration • Lead proposal development and solution architecture for major opportunities, clearly articulating value proposition and ROI • Build and maintain executive relationships with key clients, identifying expansion opportunities and ensuring long-term partnership success Leading our Market • Establish practice as a recognized thought leader in Zendesk and CX Transformation through speaking engagements, publications, and industry participation • Identify emerging trends in contact center technology, AI enablement, and customer experience to inform practice strategy • Demonstrate deep, hands-on expertise in Zendesk platform capabilities (architecture, integrations/CTI, routing, AI agents, WFM/QA) and translate that into practical solution designs and implementation innovation • Represent the firm in Zendesk partner ecosystem, industry forums, and client advisory boards • Drive market awareness through case studies, white papers, and demonstrations of measurable client outcomes Developing our People • Recruit, develop, and retain top-tier talent with Zendesk platform expertise and CCaaS domain knowledge • Build comprehensive enablement programs, including technical certifications, solution training, and consulting skill development • Provide mentorship and career development for practice team members at all levels • Foster a culture of innovation, collaboration, and client excellence within the practice • Establish clear career paths and competency frameworks for CCaaS consultants and architects • Build high-performing teams by integrating diverse skills across technology, business consulting, and change management Competencies Experience & Expertise • 10+ years of experience in contact center technology, including CRM integration, with experience delivering Zendesk platform implementations preferred. • Experience with Amazon Connect-based telephony and analytics, including how Zendesk Contact Center leverages Connect for voice, routing, and conversational AI • 5+ years in practice leadership, business unit management, or P&L ownership within professional services or consulting • Proven track record leading large-scale CCaaS transformation programs ($5M+ engagements) from strategy through implementation • Deep contact center operations expertise, including routing, WFM/QA, agent experience design, deflection/self-service strategies, and omnichannel orchestration • Experience building and scaling professional services practices with demonstrated revenue growth and margin improvement • Experience developing reusable accelerators, templates, and solution patterns to scale Zendesk CCaaS delivery and reduce implementation timelines. • Working knowledge of competitive CCaaS platforms and the ability to position Zendesk's differentiation in multi-vendor evaluations. • Experience leading migrations from legacy CCaaS and CRM platforms, including data, routing, and telephony/CTI considerations Skills & Competencies • Exceptional leadership, communication, and executive presence with the ability to influence C-level stakeholders • Strategic thinking with the ability to translate market trends into actionable practice strategy and solution innovation • Strong business acumen, including P&L management, financial modeling, and resource optimization • Proven ability to build strategic partnerships and navigate complex vendor ecosystems • Results-driven with a track record of achieving aggressive growth targets while maintaining delivery excellence • Change leadership and ability to drive organizational transformation in fast-paced environments Certifications & Education • Bachelor's degree required; MBA or advanced degree preferred • Zendesk certifications, such as Zendesk Support Admin Expert and Specialist certifications for Talk (voice), Chat, and Guide (self-service) to be obtained or a plus. • Amazon Connect technical and sales accreditations and AWS Certified Solutions Architect are highly valued. • Additional certifications in related technologies (Salesforce, AWS, Azure, Assistive or Agentic platforms) are highly valued • Industry certifications (PMP, Lean Six Sigma) are a plus Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy. #LI-TW1

Build and lead a Genesys Cloud CX practice, driving growth, innovation, and client success in contact center transformation. | Extensive experience in contact center technology, Genesys platform expertise, leadership in large-scale CCaaS projects, and P&L management. | Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location Our Genesys Practice Leader for the CCaaS Delivery Practice will be an integral part of our business at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity within the US. The Opportunity We are seeking a dynamic Practice Leader to build, scale, and lead our CCaaS practice with deep expertise in Genesys Cloud CX, including enterprise-grade routing, omnichannel orchestration, workforce engagement (WEM), analytics, and native AI capabilities. This director-level role will drive the growth of our Genesys consulting and implementation services, establishing thought leadership in contact center transformation while delivering exceptional client outcomes. The Practice Leader will be responsible for overall practice P&L, solution implementation and delivery, talent development, and strategic partnerships with Genesys to position our firm as a premier implementation partner in the market. The strategic priorities of this role will be to: • Build and scale a high-performing CCaaS practice focused on Genesys Cloud CX delivery, achieving growth targets and margin goals • Drive innovation in implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes • Lead a cloud-native Genesys Cloud CX strategy, supporting commercial activity, lighthouse wins, and migration paths from legacy on-premises and competitive CCaaS platforms • Establish thought leadership and market differentiation in Genesys Cloud CX-powered contact center transformation, including AI-driven routing, digital bots, agent assist, and journey orchestration, with a focus on enterprise outcomes and technical excellence • Develop strategic partnerships with Genesys and complementary technology vendors to expand market reach and solution delivery capabilities Responsibilities Building our Company • Own delivery governance and oversight across Genesys Cloud CX and Genesys WEM, ensuring scalable, enterprise-ready solution design, implementation quality, and operational readiness • Own P&L responsibility for the Genesys delivery practice, including revenue growth, margin optimization, and resource utilization • Develop and execute a practice strategy aligned with company objectives and market opportunities • Build scalable delivery frameworks, methodologies, and accelerators for Genesys Cloud CX implementations, including digital engagement, WEM, and AI-powered capabilities, and define and govern measurable AI outcomes across the platform • Partner with business development and marketing teams to create compelling go-to-market strategies and thought leadership content • Drive innovation through the development of proprietary IP, tools, and solutions that differentiate our Genesys capabilities • Establish and maintain a strategic partnership with Genesys, including partner tier progression and roadmap alignment Focusing on Customers • Support complex, strategic Genesys engagements with enterprise clients, serving as a trusted advisor to C-suite executives • Accountable for client satisfaction, project delivery excellence, and expansion of wallet share across managed accounts • Drive end-to-end CX transformation initiatives, including strategy, design, implementation, and optimization • Maintain deep platform-level expertise in Genesys Cloud CX, including Architect, voice and digital channels, AI-driven routing, digital bots, agent assist, WEM, and omnichannel orchestration, to guide solution engineering and delivery teams • Support proposal development and solution architecture for major opportunities, clearly articulating value proposition and ROI • Build and maintain executive relationships with key clients, identifying expansion opportunities and ensuring long-term partnership success Leading our Market • Demonstrate deep practitioner-level understanding of Genesys Cloud CX platform capabilities (architecture, integrations/CTI, routing, AI agents, WEM/QM) and translate that into scalable solution designs, delivery standards, and implementation innovation • Identify emerging trends in contact center technology, AI enablement, and customer experience to inform practice strategy • Establish practice as a recognized thought leader in Genesys and CX Transformation through speaking engagements, publications, and industry participation • Represent the firm within the Genesys partner ecosystem, including AppFoundry partners, industry forums, and client advisory boards • Drive market awareness through case studies, white papers, and demonstrations of measurable client outcomes Developing our People • Recruit, develop, and retain top-tier talent with Genesys platform and delivery expertise and CCaaS domain knowledge • Build comprehensive enablement programs, including technical certifications, solution training, and consulting skill development • Foster a culture of innovation, collaboration, and client excellence within the practice • Establish clear career paths and competency frameworks for CCaaS consultants and architects • Build high-performing teams by integrating diverse skills across technology, business consulting, and change management Competencies Experience & Expertise • 10+ years of experience in contact center technology, including CRM integration, with demonstrated leadership of Genesys platform implementations across enterprise environments • 5+ years in delivery leadership, business unit management, or P&L ownership within professional services or consulting • Experience with Genesys Cloud CX native telephony, analytics, and AI capabilities, including voice, routing, and conversational AI • Proven track record leading large-scale CCaaS transformation programs ($5M+ engagements) from strategy through implementation and support • Deep contact center operations expertise, including routing, WEM/QM, agent experience design, deflection/self-service strategies, and omnichannel orchestration • Experience building and scaling professional services practices with demonstrated revenue growth and margin improvement • Experience developing reusable accelerators, templates, and solution patterns to scale Genesys CCaaS delivery and reduce implementation timelines • Working knowledge of competitive CCaaS platforms and the ability to position Genesys's differentiation in multi-vendor evaluations • Experience leading migrations from legacy CCaaS and CRM platforms, including data, routing, and telephony/CTI considerations Skills & Competencies • Exceptional leadership, communication, and executive presence with the ability to influence C-level stakeholders • Strategic thinking with the ability to translate market trends into actionable practice strategy and solution innovation • Strong business acumen, including P&L management, financial modeling, and resource optimization • Proven ability to build strategic partnerships and navigate complex vendor ecosystems • Results-driven with a track record of achieving aggressive growth targets while maintaining delivery excellence Certifications & Education • Bachelor's degree required; MBA or advanced degree preferred • Genesys Cloud CX certifications strongly preferred, including Genesys Cloud CX: Professional Certification, Genesys Cloud CX: Architect Certification, Genesys WEM certifications (WFM / QM) a plus • Additional certifications in related technologies (Salesforce, Microsoft, Google Cloud, AWS, Assistive or Agentic platforms) are highly valued • Industry certifications (PMP, Lean Six Sigma) are a plus Travel • Up to 25% travel required to support client engagements, business development, and team collaboration. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.

Perform online research and data verification tasks to enhance digital map content accuracy. | No professional experience required but must have Czech and English fluency, residency in Czech Republic, and ability to follow guidelines and complete assessments. | TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home. Tasks A Day in the Life of an Online Data Analyst: • In this role, you will be working on a project aimed at enhancing the content and quality of digital maps that are used by millions of people worldwide • Completing research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information. Join us today and be part of a dynamic and innovative team that is making a difference in the world! Requirements No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements • Full Professional Proficiency in Czech & English languages • Being a resident in The Czech Republic for the last 2 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in The Czech Republic • Ability to follow guidelines and conduct online research using search engines, online maps, and website information • Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance • Daily access to a broadband internet connection, computer, and relevant software Benefits All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience.

Lead technical pre-sales engagements designing and architecting cloud contact center solutions with Amazon Connect and Zendesk, collaborating with sales and delivery teams, and creating detailed solution architectures. | 5+ years in solution architecture or technical consulting with cloud technologies, strong AWS and Amazon Connect knowledge, CRM and contact center experience, excellent communication skills, and a bachelor's degree in a related field. | Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC, OR in a Work From Anywhere (Remote) capacity with travel to clients and TELUS Digital Solutions offices expected. The Opportunity The Amazon Connect/Zendesk Solutions Architect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Amazon Connect. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey. Responsibilities • Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops • Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements • Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements • Create detailed solution architectures and technical documentation for complex customer environments • Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers • Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development. Qualifications • 5+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies • Strong understanding of Amazon Connect, AWS services, and cloud contact center technologies • Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations • Excellent communication skills with ability to explain complex technical concepts to both technical and non-technical audiences • Proven track record of designing and implementing large-scale cloud solutions • Strong analytical and problem-solving skills with attention to detail • Bachelor's degree in Computer Science, Information Technology, or related field Bonus Points • AWS certifications (Solutions Architect, DevOps Engineer) • Hands-on experience with Zendesk platform or similar customer engagement solutions • Knowledge of AI and machine learning applications in customer experience • Experience with API integrations and data migration processes • Understanding of telecommunications protocols and voice technologies • Familiarity with agile methodologies and project management practices Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy. What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: • Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums) • Life & Disability Insurance • 401K matching • Flexible paid time off & paid company holidays • Parental Leave • Employee Assistance Program (EAP) • And more! • Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits. USA Pay Range $185,000-$200,000 USD

Lead technical architecture and solution design for Adobe MarTech projects, manage pre-sales and post-sales technical engagements, and provide thought leadership on marketing technology solutions. | 10+ years in technical pre-sales or solution architecture with deep Adobe ecosystem expertise, strong web architecture knowledge, frontend framework experience, and excellent client communication skills. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Manager, Solutions Architecture - MarTech, you'll be a pivotal link between pre-sales strategy and project delivery. This role is a cornerstone of our Adobe solutions practice, where you will use your deep, authoritative knowledge of the Adobe ecosystem to shape, architect, and launch impactful marketing technology solutions that align with client and executive partner goals. • Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about your firm's engineering and marketing capabilities. • Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects. • Own a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership. • Act as the leading authority on the Adobe ecosystem while continuously researching and evaluating trends in broader marketing technology. • Enhance existing project teams with architectural account-level guidance or specific subject matter expertise. Qualifications • 10+ years of experience in technical pre-sales, solution architecture, or consulting services. • Expertise in Adobe Experience Manager (AEM), including architecture, component development, template design, workflows, and integrations. • Familiarity with at least one other Adobe platform (e.g., RT-CDP, Target, AJO, CJA, Commerce). • Strong understanding of headless CMS architecture and platforms like Contentful and Contentstack. • Deep expertise in web architecture principles, including RESTful and GraphQL APIs, webhooks, and microservices architecture. • Experience with modern frontend frameworks (e.g., React, Next.js, Vue.js). • Experience with various architectural patterns (e.g., event-driven, serverless). • Knowledge of performance optimization techniques, security best practices, and SEO considerations for web applications. • Experience delivering software in an agency/client-service environment. • Experience with commercial conversations involving budgets and fees. • Skilled in software estimation, work planning, and building project plans within time/cost constraints. • Passion for applying modern processes that transform client organizations (e.g., continuous delivery, rapid iteration, and agile-inspired methodologies). • Excellent communication and client-facing skills, with the ability to clearly explain AEM architecture and tradeoffs to both technical and non-technical stakeholders. Requirements • Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts. • Equally comfortable working in pre-sale and post-sale environments. • Thrive in ambiguous environments, breaking down complex challenges into clear, actionable plans. Benefits • Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums). • Life & Disability Insurance. • 401K matching. • Flexible paid time off & paid company holidays. • Parental Leave. • Employee Assistance Program (EAP). • And more!

Perform online research and data verification tasks to enhance digital map content and quality. | No professional experience required, full proficiency in English and Spanish, US residency for 2 years, and ability to work part-time remotely. | Description and RequirementsNo previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement.Basic RequirementsFull Professional Proficiency in English & Spanish languageBeing a resident in The United States for the last 2 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in The United StatesAbility to follow guidelines and conduct online research using search engines, online maps, and website informationFlexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevanceDaily access to a broadband internet connection, computer, and relevant software AssessmentIn order to be hired into the program, you'll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience.Equal OpportunityAll qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Additional Job Description Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home.A Day in the Life of an Online Data Analyst:In this role, you will be working on a project aimed at enhancing the content and quality of digital maps that are used by millions of people worldwideCompleting research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information.Join us today and be part of a dynamic and innovative team that is making a difference in the world!TELUS Digital AI CommunityOur global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world's largest brands. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Perform online research and data verification tasks to enhance digital map content quality in a freelance, part-time capacity. | Fluency in English and German, residency in Austria for 2 years, ability to conduct online research, and access to broadband internet and computer. | Description and RequirementsNo previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement.Basic RequirementsFull Professional Proficiency in English & German languageBeing a resident in Austria for the last 2 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Austria.Ability to follow guidelines and conduct online research using search engines, online maps, and website informationFlexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevanceDaily access to a broadband internet connection, computer, and relevant softwareAssessmentIn order to be hired into the program, you'll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience.Equal OpportunityAll qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Additional Job Description Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home.A Day in the Life of an Online Data Analyst:In this role, you will be working on a project aimed at enhancing the content and quality of digital maps that are used by millions of people worldwideCompleting research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information.Join us today and be part of a dynamic and innovative team that is making a difference in the world!TELUS Digital AI CommunityOur global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world's largest brands. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Perform research and evaluation tasks to enhance digital map content and quality in a web-based environment. | No professional experience required, but requires Spanish fluency, US residency, internet access, and ability to follow guidelines for online research. | Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home. A Day in the Life of an Online Data Analyst: • In this role, you will be working on a project aimed at enhancing the content and quality of digital maps that are used by millions of people worldwide • Completing research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information. Join us today and be part of a dynamic and innovative team that is making a difference in the world! TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands Qualification path No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements • Full Professional Proficiency in Spanish language • Being a resident in United States for the last 2 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in United States • Ability to follow guidelines and conduct online research using search engines, online maps, and website information • Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance • Daily access to a broadband internet connection, computer, and relevant software Assessment In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience. Equal Opportunity All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Design advanced domain-specific question-and-answer pairs involving multi-step problem-solving and collaborate with teams to refine content. | Master's or Bachelor's degree in Math and strong proficiency in Chinese writing with excellent grammar and clarity. | Location: Global - Remote Are you ready to use your domain knowledge to advance AI? Join us as a Data Partner and work remotely with flexible hours. We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions. The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field. TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Key Responsibilities: • Develop complex, original question-and-answer pairs based on advanced topics in your area of expertise. • Ensure questions involve multi-step problem-solving and critical thinking. • Provide detailed, clear solutions that meet high academic standards. • Collaborate with cross-functional teams to refine and enhance content. Qualification Path Basic Requirements: • A completed Master, Bachelor or local equivalent in Math is essential. • Strong proficiency in Chinese writing with excellent grammar, clarity, and the ability to explain complex concepts concisely. Assessment: In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification. Payment: Currently, pay rates for experts range from $20 - $30 USD per hour. Our Payment terms are defined for each project. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any diversity-related characteristic.

Plan, coordinate, and execute software releases ensuring minimal disruption, manage cross-team collaboration, risk mitigation, and stakeholder communication. | Strong experience with Java, Microservices, Kubernetes, AWS, and GitLab CI/CD pipelines, plus leadership and coordination skills in release management. | Requirements Description and Requirements Job Description: We are looking for a skilled and adaptable Release Manager. The ideal candidate will combine strong technical knowledge, leadership abilities, and strategic thinking to promote innovation and excellence within our engineering department. Responsibilities: • Understand how code gets packaged, use Pipelines to push code to different lower environments, basic troubleshooting etc • Planning and Coordination: Oversees the entire release lifecycle, ensuring that software releases are well-planned and coordinated. • Execution: Manages the smooth and efficient deployment of software releases with minimal disruption to production environments. • Cross-Functional Coordination: Works closely with various teams to ensure alignment and collaboration throughout the release process. • Risk Mitigation: Identifies and addresses potential risks to prevent issues during deployment. • Stakeholder Communication: Keeps stakeholders informed of progress and any significant updates related to the release. • Importance: This role is crucial for delivering high-quality software and maintaining the stability and performance of production environments. The Release Manager ensures that releases are executed effectively, contributing significantly to the organization's success in software delivery. • Tech Stack they will be working with : Java, Microservices, Kubernetes, AWS, Gitlab (CI/CD Pipelines) Qualifications: • Strong experience with Java, Microservices, Kubernetes, AWS, Gitlab (CI/CD Pipelines) Additional Job Description We are looking for an experience Release Manager. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Manage complex AI projects including customer satisfaction, project financials, team collaboration, and process optimization. | 2-3 years project management experience in AI or related fields, client-facing skills, advanced spreadsheet knowledge, onsite presence 3 days/week. | Project Manager in AI-US Last day to apply: 8/26/25 @ 11:59 PM Local Time TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com Position Description: As a Project Manager in AI, you are responsible for the day-to-day management of one or more complex AI programs. This role requires class-leading customer engagement involving strong written and verbal communication skills. Collaboration with multiple locations and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue and margin. Responsibilities: • Be aware of, and actively seek out opportunities for increasing program revenue • Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations • Ability to empathize and respond to customers' needs, problem-solving skills • Collaborate with our Sales team to ensure Customer Retention and Growth • While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements; focus on continuous improvements and cost saving measures • Collaborate with internal teams to initiate and implement procedural changes and customized workflows • Own and maintain project financials, including revenue recognition, revenue forecasting and billings • Optimization through Automation - providing innovative technical solutions to improve process workflows • Ability to function effectively in a fast-moving, rapidly changing environment • This role may also manage project coordinator(s) assisting with projects Requirements: • 2-3 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain • 2 -3 years of experience in Data Collection projects is a plus • 2-3 years of experience in client facing positions, managing clients, vendors and stakeholders • Ability to handle escalations on the project, assigning priorities and time management • Must be willing to be onsite a minimum of 3 days per week • Advanced knowledge of Google Sheets/ Microsoft Excel is a must • Experienced in project finances (budgets, P&L, GM) • Top-class communication skills, both written and verbal • Strong customer service, negotiation and problem-solving skills • Strong interpersonal and leadership skills • Experience in data collection and crowd is a plus • Ability to function productively and proactively in a fast-moving environment • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met Location: Remote United States Pay: The base compensation range for this position is $88,000.00- $110,000.00 USD annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws. TELUS Values TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: • We passionately put our customers and communities first • We embrace change and innovate courageously • We grow together through spirited teamwork Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment of, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusdigital.com.

As a Media Search Analyst, you will assess various media domains including music and video, and evaluate search outcomes for App Store content. Your role involves conducting research to validate query accuracy and intent based on market expertise. | Candidates must be native English speakers residing in the U.S. with familiarity in media and cultural affairs, and possess an Apple ID. No prior experience is required, but candidates must pass a qualification exam. | TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Tasks A Day in the Life of a Media Search Analyst: In this role, you will be doing a comprehensive assessment of diverse task categories, encompassing music, video, and home pod evaluations spanning various media domains Analyzing and evaluating search outcomes for App Store Content and conducting research using online tools to assess and validate query accuracy and intent by applying market expertise in conjunction with provided directives to evaluate the relevance and purpose of task-related information for your specific market. Join us today and be a key player in our community revolutionizing digital media content! Requirements Qualification path: No previous professional experience is required to apply to this role; however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project, and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements: Being a native speaker of the English language, with fluency in both written and spoken forms Being a resident in the United States for the last Year and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in the United States Having up-to-date familiarity with prevailing trends in applications, music & video, with a keen interest in internet research Having an email address associated with an Apple ID and experience and know-how of Apple products Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance Daily access to a broadband internet connection, computer, and relevant software Independent working and the ability to adapt to innovative methodologies and processes with great attention to detail and exceptional communication skills While a High School degree or higher certification is preferred, we are open to candidates with exceptional skills and talent. Additional Incentives are provided throughout the assessment process Important: To ensure your application is accepted, double-check that the email address you use in registration matches your primary Apple ID email and is active and up-to-date. Applications with mismatched email addresses will not be considered.\ Assessment In order to be hired into the program, you’ll take an open-book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe, but at your convenience. Benefits Why Join the TELUS International AI Community? Flexible hours to work around home life Better Work-Life Balance Remote work & location independence Positive environmental impact Independent contractor role Equal Opportunity All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.