TELUS Digital

Lead CXAI transformation roadmap and manage budget and resources to drive measurable CX outcomes globally. | 7+ years leading large-scale transformation programs, bachelor's degree required, MBA preferred, deep CX metrics fluency. | Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility This role can operate remotely within the US or Canada OR be based out of one of our major US or Canada office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Toronto, ON, or Vancouver, BC The Opportunity TELUS Digital is redefining what's possible in customer experience. As a global CXAI operation supporting 75,000 team members, we're not just talking about AI transformation. We're living it. Now we need a bold, sharp, and strategically fearless leader to architect how we bring it to life across every corner of our business. As Director, Strategy & Change Enablement, you'll sit at the intersection of vision and execution. You'll translate our CXAI strategy into stories people believe, programs people follow, and results leaders can take to the board. This is equal parts communications, transformation strategy, and organizational change, and it demands someone who can operate with equal conviction in a 75,000-person all-hands and a C-suite investment review. Responsibilities Tell the story of transformation: You'll craft the narratives, such as newsletters, microsites, executive briefings, and business cases, that make our CXAI ambition tangible and exciting. You simplify the complex, turn data into decisions, and make people feel the urgency of where we're going. Drive measurable outcomes: You're fluent in the metrics that matter: CSAT, first contact resolution, cost to serve, revenue per contact. You connect every technology investment to movement in those numbers and build ROI frameworks that secure stakeholder buy-in at the highest levels. Lead the transformation roadmap: You'll own the CXAI transformation roadmap end-to-end, including critical paths, deployment sequencing, adoption milestones, and build the scorecards and prioritization tools that keep a global organization focused and accountable. Build capability at scale: You design leadership programs, offsites, and team experiences that shift culture and build AI-first capabilities across the organization. You manage headcount planning, performance scorecarding, and direct budget ownership for the CX AI business unit, making investment decisions alongside senior leadership and holding accountability for how resources translate to outcomes. Lead by example: You don't just plan the AI transformation, but you demonstrate it. You build templates and program practices that put our own CXAI tools to work, proving from the inside what an AI-powered organization actually looks like. Competencies 7+ years of leading large-scale transformation or change management programs, ideally in technology, BPO, or customer experience Deep fluency in CX performance metrics (CSAT, NPS, cost-to-serve, churn, retention), and the ability to tie technology investments to real movement in those numbers Strong financial acumen. You build business cases that move stakeholders to act Exceptional storytelling and communication skills A data-driven mindset that turns complex insights into clear, credible narratives Superior program management discipline, you manage competing priorities with urgency and composure Experience in strategy, management consulting, or a senior transformation leadership role Bachelor's degree in Business, Economics, or related field Bonus Points An MBA is strongly preferred Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.

Lead delivery and client engagement for enterprise systems engineering and managed services across North America. | 10-15 years in technology consulting or systems engineering with client-facing experience and leadership skills. | Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. The Opportunity TELUS Digital is seeking a Senior Manager – Systems Engineering (NA) to drive client engagement, account growth, and delivery excellence across enterprise systems. This client-facing, consulting-led role balances technical leadership with strategic account influence, discovery workshops, and managed services oversight. The Senior Manager will: • Lead end-to-end delivery across North America while coordinating with global teams in LATAM, EMEA, and APAC. • Serve as a trusted advisor to executive clients, translating business needs into scalable, reliable technology solutions. • Mentor and develop delivery managers, architects, and engineers while promoting best practices in systems engineering and managed services. Contribute to practice evolution, account growth, and the adoption of AI, automation, and modern engineering practices. Key Outcomes • Successful delivery of enterprise systems engineering and managed services programs. • Trusted advisor status with assigned clients, enabling account growth. • Contribution to revenue growth and solution expansion. • High-performing teams under guidance and mentorship across multiple accounts. • Measurable client outcomes, including operational efficiency, cost reduction, reliability, and enhanced customer experience. Responsibilities Client Advisory & Engagement • Lead client discovery sessions, workshops, and solution co-creation in Systems Engineering & Support Services, enabling account growth and solution expansion. • Build trusted relationships with account stakeholders, influencing roadmap and prioritization. • Partner with Sales/BD teams to identify opportunities, support proposals, and position TELUS Digital as a strategic partner. • Translate technical delivery plans into tangible business impact for clients. Delivery Leadership • Manage delivery of modernization, integration, and managed services initiatives across North America in collaboration with global teams, ensuring quality, SLA adherence, and client satisfaction. • Track delivery KPIs, milestones, risks, and dependencies to ensure predictable outcomes. • Ensure consistent application of delivery best practices across projects. • Identify opportunities to leverage AI, ML, and automation tools to improve delivery efficiency and client outcomes. Commercial & Practice Enablement • Lead commercial pursuits, solutioning workshops, and account expansion initiatives. • Provide insights into client opportunities, solution design, and managed services adoption. • Contribute to practice evolution through feedback, case studies, lessons learned, and cross-collaboration with other TELUS Digital offerings. Team Leadership & Coaching • Mentor delivery managers, architects, and engineers across multiple accounts. • Promote a consulting mindset in client engagements: proactive recommendations, business-value focus, and structured problem-solving. • Support skill development, knowledge sharing, and career growth across North American delivery teams. Technology Expertise / Requirements • Enterprise application development and integration across legacy and modern platforms. • Middleware, ETL, and API-based system integration. • Cloud platforms (AWS, GCP) and DevOps practices to guide modernization, integration, and deployment solutions. • Automation and workflow orchestration to improve reliability, efficiency, and predictability. • Familiarity with AI-driven tools supporting the software development lifecycle (e.g., code generation, automated testing, deployment automation, and delivery analytics). • AI/ML-enabled automation for enterprise systems delivery (preferred). • Awareness of managed services operations, including SLA adherence, monitoring, incident/problem/change management, and operational KPIs. • High-level cybersecurity awareness in system design and integration. Qualifications • 10–15 years of experience in technology consulting, systems engineering, or IT services delivery, preferably with client-facing consulting experience. • Proven track record in delivery oversight, client advisory, and operational excellence. • Experience leading distributed teams or multiple account delivery programs. • Strong client-facing skills with the ability to engage confidently with executive stakeholders. • Understanding of cloud, automation, AI/ML, and platform engineering trends. • Bachelor’s degree in Engineering, Computer Science, or related field; MBA or advanced degree is a plus. Why Join Us At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers. Join us to architect the future of connected digital ecosystems Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy. Compensation Range: CA$118K - CA$148K

Lead delivery of systems engineering projects, manage client relationships, and develop teams across global locations. | 7-10 years in technology consulting with systems engineering, strong client-facing skills, and experience with global delivery teams. | Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. The Opportunity TELUS Digital is seeking a Manager – Systems Engineering to lead the delivery of client-facing engineering engagements across North America, with oversight and collaboration across global delivery teams. This role sits at the front line of execution and client engagement, combining hands-on delivery leadership with a consulting mindset. As a Manager, you will oversee complex systems engineering initiatives, work directly with clients to translate business needs into enterprise-scale technology solutions, and coordinate with global delivery teams to drive consistent quality and operational excellence. You will play a critical role in delivery success, client satisfaction, and account expansion, while developing high-performing teams across North America and leveraging expertise from global centers. Key Outcomes • High-quality delivery of systems engineering programs across North America and in coordination with global delivery teams • Strong day-to-day client relationships and trusted advisor credibility • On-time, on-budget execution with measurable business and technical outcomes • Well-coached, motivated delivery teams leveraging global resources • Identification of follow-on work and contribution to account growth. Responsibilities Client Advisory & Engagement • Act as the primary delivery lead for assigned client engagements. • Participate in and help lead client discovery workshops, solution design sessions, and executive briefings. • Translate business objectives into actionable cross-regional delivery plans aligned to engineering outcomes. • Communicate delivery progress, risks, and outcomes clearly to client stakeholders. Delivery Excellence • Lead end-to-end delivery of systems engineering, integration, application modernization, and managed services initiatives. • Manage day-to-day execution across global delivery teams, ensuring quality, velocity, and consistency. • Track delivery KPIs, milestones, risks, and dependencies to ensure predictable outcomes • Ensure adherence to delivery standards, governance, and risk controls. • Identify automation, tooling, and process improvement opportunities to improve reliability and cost efficiency. Commercial Support & Account Growth • Support sales and account teams through delivery-led solutioning, estimation, and discovery workshops. • Identify expansion opportunities within existing engagements based on delivery insights. • Contribute to proposals and client conversations where delivery credibility is critical. Team Leadership & Development • Lead and mentor engineers, analysts, and technical leads across engagements. • Foster a consulting mindset, ownership, structured problem-solving, and client empathy. • Provide performance feedback, coaching, and career development guidance to both local and distributed teams. Qualifications • 7-10 years of experience in technology consulting in systems engineering. • Exposure to advisory, implementation and support delivery models. • Strong client-facing skills with the ability to engage confidently with managers, directors and executives. • Experience working in global or distributed delivery teams. • Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree is a plus. Technology Expertise • Enterprise application development and integration across legacy and modern platforms. • Middleware, ETL, and API-based system integration. • Familiarity with cloud platforms (AWS, GCP) and DevOps practices to guide modernization, integration, and deployment solutions. • Familiarity with AI-driven tools supporting the software development lifecycle (e.g., code generation, automated testing, deployment automation, and delivery analytics). • AI/ML-enabled automation for enterprise systems delivery (preferred) to enhance efficiency and outcomes. • Awareness of managed services operations, including SLA adherence, monitoring, incident/problem/change management, and operational KPIs. • Cybersecurity awareness in system design and integration. Why Join Us At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers. Join us to architect the future of connected digital ecosystems Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy. Compensation Range: CA$110K - CA$138K

Perform online research and data verification tasks to enhance digital map content accuracy. | No professional experience required but must have Czech and English fluency, residency in Czech Republic, and ability to follow guidelines and complete assessments. | TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home. Tasks A Day in the Life of an Online Data Analyst: • In this role, you will be working on a project aimed at enhancing the content and quality of digital maps that are used by millions of people worldwide • Completing research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information. Join us today and be part of a dynamic and innovative team that is making a difference in the world! Requirements No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements • Full Professional Proficiency in Czech & English languages • Being a resident in The Czech Republic for the last 2 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in The Czech Republic • Ability to follow guidelines and conduct online research using search engines, online maps, and website information • Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance • Daily access to a broadband internet connection, computer, and relevant software Benefits All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience.

Lead technical pre-sales engagements designing and architecting cloud contact center solutions with Amazon Connect and Zendesk, collaborating with sales and delivery teams, and creating detailed solution architectures. | 5+ years in solution architecture or technical consulting with cloud technologies, strong AWS and Amazon Connect knowledge, CRM and contact center experience, excellent communication skills, and a bachelor's degree in a related field. | Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC, OR in a Work From Anywhere (Remote) capacity with travel to clients and TELUS Digital Solutions offices expected. The Opportunity The Amazon Connect/Zendesk Solutions Architect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Amazon Connect. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey. Responsibilities • Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops • Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements • Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements • Create detailed solution architectures and technical documentation for complex customer environments • Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers • Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development. Qualifications • 5+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies • Strong understanding of Amazon Connect, AWS services, and cloud contact center technologies • Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations • Excellent communication skills with ability to explain complex technical concepts to both technical and non-technical audiences • Proven track record of designing and implementing large-scale cloud solutions • Strong analytical and problem-solving skills with attention to detail • Bachelor's degree in Computer Science, Information Technology, or related field Bonus Points • AWS certifications (Solutions Architect, DevOps Engineer) • Hands-on experience with Zendesk platform or similar customer engagement solutions • Knowledge of AI and machine learning applications in customer experience • Experience with API integrations and data migration processes • Understanding of telecommunications protocols and voice technologies • Familiarity with agile methodologies and project management practices Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy. What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: • Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums) • Life & Disability Insurance • 401K matching • Flexible paid time off & paid company holidays • Parental Leave • Employee Assistance Program (EAP) • And more! • Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits. USA Pay Range $185,000-$200,000 USD

Lead technical architecture and solution design for Adobe MarTech projects, manage pre-sales and post-sales technical engagements, and provide thought leadership on marketing technology solutions. | 10+ years in technical pre-sales or solution architecture with deep Adobe ecosystem expertise, strong web architecture knowledge, frontend framework experience, and excellent client communication skills. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Manager, Solutions Architecture - MarTech, you'll be a pivotal link between pre-sales strategy and project delivery. This role is a cornerstone of our Adobe solutions practice, where you will use your deep, authoritative knowledge of the Adobe ecosystem to shape, architect, and launch impactful marketing technology solutions that align with client and executive partner goals. • Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about your firm's engineering and marketing capabilities. • Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects. • Own a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership. • Act as the leading authority on the Adobe ecosystem while continuously researching and evaluating trends in broader marketing technology. • Enhance existing project teams with architectural account-level guidance or specific subject matter expertise. Qualifications • 10+ years of experience in technical pre-sales, solution architecture, or consulting services. • Expertise in Adobe Experience Manager (AEM), including architecture, component development, template design, workflows, and integrations. • Familiarity with at least one other Adobe platform (e.g., RT-CDP, Target, AJO, CJA, Commerce). • Strong understanding of headless CMS architecture and platforms like Contentful and Contentstack. • Deep expertise in web architecture principles, including RESTful and GraphQL APIs, webhooks, and microservices architecture. • Experience with modern frontend frameworks (e.g., React, Next.js, Vue.js). • Experience with various architectural patterns (e.g., event-driven, serverless). • Knowledge of performance optimization techniques, security best practices, and SEO considerations for web applications. • Experience delivering software in an agency/client-service environment. • Experience with commercial conversations involving budgets and fees. • Skilled in software estimation, work planning, and building project plans within time/cost constraints. • Passion for applying modern processes that transform client organizations (e.g., continuous delivery, rapid iteration, and agile-inspired methodologies). • Excellent communication and client-facing skills, with the ability to clearly explain AEM architecture and tradeoffs to both technical and non-technical stakeholders. Requirements • Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts. • Equally comfortable working in pre-sale and post-sale environments. • Thrive in ambiguous environments, breaking down complex challenges into clear, actionable plans. Benefits • Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums). • Life & Disability Insurance. • 401K matching. • Flexible paid time off & paid company holidays. • Parental Leave. • Employee Assistance Program (EAP). • And more!

Perform online research and data verification tasks to enhance digital map content and quality. | No professional experience required, full proficiency in English and Spanish, US residency for 2 years, and ability to work part-time remotely. | Description and RequirementsNo previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement.Basic RequirementsFull Professional Proficiency in English & Spanish languageBeing a resident in The United States for the last 2 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in The United StatesAbility to follow guidelines and conduct online research using search engines, online maps, and website informationFlexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevanceDaily access to a broadband internet connection, computer, and relevant software AssessmentIn order to be hired into the program, you'll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience.Equal OpportunityAll qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Additional Job Description Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home.A Day in the Life of an Online Data Analyst:In this role, you will be working on a project aimed at enhancing the content and quality of digital maps that are used by millions of people worldwideCompleting research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information.Join us today and be part of a dynamic and innovative team that is making a difference in the world!TELUS Digital AI CommunityOur global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world's largest brands. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Perform online research and data verification tasks to enhance digital map content quality in a freelance, part-time capacity. | Fluency in English and German, residency in Austria for 2 years, ability to conduct online research, and access to broadband internet and computer. | Description and RequirementsNo previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement.Basic RequirementsFull Professional Proficiency in English & German languageBeing a resident in Austria for the last 2 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Austria.Ability to follow guidelines and conduct online research using search engines, online maps, and website informationFlexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevanceDaily access to a broadband internet connection, computer, and relevant softwareAssessmentIn order to be hired into the program, you'll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience.Equal OpportunityAll qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Additional Job Description Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home.A Day in the Life of an Online Data Analyst:In this role, you will be working on a project aimed at enhancing the content and quality of digital maps that are used by millions of people worldwideCompleting research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information.Join us today and be part of a dynamic and innovative team that is making a difference in the world!TELUS Digital AI CommunityOur global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world's largest brands. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Perform research and evaluation tasks to enhance digital map content and quality in a web-based environment. | No professional experience required, but requires Spanish fluency, US residency, internet access, and ability to follow guidelines for online research. | Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home. A Day in the Life of an Online Data Analyst: • In this role, you will be working on a project aimed at enhancing the content and quality of digital maps that are used by millions of people worldwide • Completing research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information. Join us today and be part of a dynamic and innovative team that is making a difference in the world! TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands Qualification path No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements • Full Professional Proficiency in Spanish language • Being a resident in United States for the last 2 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in United States • Ability to follow guidelines and conduct online research using search engines, online maps, and website information • Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance • Daily access to a broadband internet connection, computer, and relevant software Assessment In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience. Equal Opportunity All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Design advanced domain-specific question-and-answer pairs involving multi-step problem-solving and collaborate with teams to refine content. | Master's or Bachelor's degree in Math and strong proficiency in Chinese writing with excellent grammar and clarity. | Location: Global - Remote Are you ready to use your domain knowledge to advance AI? Join us as a Data Partner and work remotely with flexible hours. We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions. The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field. TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Key Responsibilities: • Develop complex, original question-and-answer pairs based on advanced topics in your area of expertise. • Ensure questions involve multi-step problem-solving and critical thinking. • Provide detailed, clear solutions that meet high academic standards. • Collaborate with cross-functional teams to refine and enhance content. Qualification Path Basic Requirements: • A completed Master, Bachelor or local equivalent in Math is essential. • Strong proficiency in Chinese writing with excellent grammar, clarity, and the ability to explain complex concepts concisely. Assessment: In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification. Payment: Currently, pay rates for experts range from $20 - $30 USD per hour. Our Payment terms are defined for each project. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any diversity-related characteristic.

Plan, coordinate, and execute software releases ensuring minimal disruption, manage cross-team collaboration, risk mitigation, and stakeholder communication. | Strong experience with Java, Microservices, Kubernetes, AWS, and GitLab CI/CD pipelines, plus leadership and coordination skills in release management. | Requirements Description and Requirements Job Description: We are looking for a skilled and adaptable Release Manager. The ideal candidate will combine strong technical knowledge, leadership abilities, and strategic thinking to promote innovation and excellence within our engineering department. Responsibilities: • Understand how code gets packaged, use Pipelines to push code to different lower environments, basic troubleshooting etc • Planning and Coordination: Oversees the entire release lifecycle, ensuring that software releases are well-planned and coordinated. • Execution: Manages the smooth and efficient deployment of software releases with minimal disruption to production environments. • Cross-Functional Coordination: Works closely with various teams to ensure alignment and collaboration throughout the release process. • Risk Mitigation: Identifies and addresses potential risks to prevent issues during deployment. • Stakeholder Communication: Keeps stakeholders informed of progress and any significant updates related to the release. • Importance: This role is crucial for delivering high-quality software and maintaining the stability and performance of production environments. The Release Manager ensures that releases are executed effectively, contributing significantly to the organization's success in software delivery. • Tech Stack they will be working with : Java, Microservices, Kubernetes, AWS, Gitlab (CI/CD Pipelines) Qualifications: • Strong experience with Java, Microservices, Kubernetes, AWS, Gitlab (CI/CD Pipelines) Additional Job Description We are looking for an experience Release Manager. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Manage complex AI projects including customer satisfaction, project financials, team collaboration, and process optimization. | 2-3 years project management experience in AI or related fields, client-facing skills, advanced spreadsheet knowledge, onsite presence 3 days/week. | Project Manager in AI-US Last day to apply: 8/26/25 @ 11:59 PM Local Time TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com Position Description: As a Project Manager in AI, you are responsible for the day-to-day management of one or more complex AI programs. This role requires class-leading customer engagement involving strong written and verbal communication skills. Collaboration with multiple locations and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue and margin. Responsibilities: • Be aware of, and actively seek out opportunities for increasing program revenue • Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations • Ability to empathize and respond to customers' needs, problem-solving skills • Collaborate with our Sales team to ensure Customer Retention and Growth • While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements; focus on continuous improvements and cost saving measures • Collaborate with internal teams to initiate and implement procedural changes and customized workflows • Own and maintain project financials, including revenue recognition, revenue forecasting and billings • Optimization through Automation - providing innovative technical solutions to improve process workflows • Ability to function effectively in a fast-moving, rapidly changing environment • This role may also manage project coordinator(s) assisting with projects Requirements: • 2-3 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain • 2 -3 years of experience in Data Collection projects is a plus • 2-3 years of experience in client facing positions, managing clients, vendors and stakeholders • Ability to handle escalations on the project, assigning priorities and time management • Must be willing to be onsite a minimum of 3 days per week • Advanced knowledge of Google Sheets/ Microsoft Excel is a must • Experienced in project finances (budgets, P&L, GM) • Top-class communication skills, both written and verbal • Strong customer service, negotiation and problem-solving skills • Strong interpersonal and leadership skills • Experience in data collection and crowd is a plus • Ability to function productively and proactively in a fast-moving environment • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met Location: Remote United States Pay: The base compensation range for this position is $88,000.00- $110,000.00 USD annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws. TELUS Values TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: • We passionately put our customers and communities first • We embrace change and innovate courageously • We grow together through spirited teamwork Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment of, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusdigital.com.

As a Media Search Analyst, you will assess various media domains including music and video, and evaluate search outcomes for App Store content. Your role involves conducting research to validate query accuracy and intent based on market expertise. | Candidates must be native English speakers residing in the U.S. with familiarity in media and cultural affairs, and possess an Apple ID. No prior experience is required, but candidates must pass a qualification exam. | TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Tasks A Day in the Life of a Media Search Analyst: In this role, you will be doing a comprehensive assessment of diverse task categories, encompassing music, video, and home pod evaluations spanning various media domains Analyzing and evaluating search outcomes for App Store Content and conducting research using online tools to assess and validate query accuracy and intent by applying market expertise in conjunction with provided directives to evaluate the relevance and purpose of task-related information for your specific market. Join us today and be a key player in our community revolutionizing digital media content! Requirements Qualification path: No previous professional experience is required to apply to this role; however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project, and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements: Being a native speaker of the English language, with fluency in both written and spoken forms Being a resident in the United States for the last Year and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in the United States Having up-to-date familiarity with prevailing trends in applications, music & video, with a keen interest in internet research Having an email address associated with an Apple ID and experience and know-how of Apple products Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance Daily access to a broadband internet connection, computer, and relevant software Independent working and the ability to adapt to innovative methodologies and processes with great attention to detail and exceptional communication skills While a High School degree or higher certification is preferred, we are open to candidates with exceptional skills and talent. Additional Incentives are provided throughout the assessment process Important: To ensure your application is accepted, double-check that the email address you use in registration matches your primary Apple ID email and is active and up-to-date. Applications with mismatched email addresses will not be considered.\ Assessment In order to be hired into the program, you’ll take an open-book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe, but at your convenience. Benefits Why Join the TELUS International AI Community? Flexible hours to work around home life Better Work-Life Balance Remote work & location independence Positive environmental impact Independent contractor role Equal Opportunity All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.