Techtronic Industries - TTI

Responding to customer inquiries, verifying warranty coverage, and providing support related to products and services. | High school diploma, at least one year of customer service or call center experience, strong communication skills, proficiency with Microsoft Office, and ability to handle high-stress situations. | Job Description: TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, February 19th. We are currently hiring Customer Service Associates to work in our Customer Engagement Department. Please submit your application prior to the career fair to speed up the process. We will be doing interviews and extending offers while you are onsite at the event. Location: 100 Innovation Way Anderson, SC 29621 When: Thursday, February 19th from 10AM - 2PM Please see the following job description for the positions we are hiring for. TTI Power Equipment has openings in its Anderson, SC office for Customer Service Associate on 1st shift. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays. Shift Hours: 1st Shift: Monday – Friday, 9:00 am – 6:00 pm Pay: Starting at $16.00/hr REQUIREMENTS: High School Education or equivalent. Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience. Strong written and verbal skills. Ability to communicate well with callers using a clear understanding voice. Ability to professionally handle irate callers and high stress situations. Excellent phone skills. Ability to satisfy consumers and end users with minimal request for management intervention. Proficient with Microsoft Word and Excel, Access would be a plus. Weekend work required. RESPONSIBILITIES: Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures. Verify and authorize warranty coverage for all callers. Provide helpful direction to callers dealing with warranty & non-warranty service. Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy. Provide callers with location to purchase parts & receive repair service. Work with internal customers on warranty claims, stock issues, lost or damaged freight. Enter orders, provide pricing and stock availability and status of order to all customers. Other duties as assigned. TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. TTI was founded by Mr. Horst Julius Pudwill and Prof. Roy Chi Ping Chung BBS JP in 1985, yet the history of TTI's unique and growing portfolio of world-famous brands stretches back at least one hundred and fifty years. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.

Responding to customer inquiries, verifying warranty coverage, resolving issues, and entering orders. | High school diploma, at least one year of customer service or call center experience, strong communication skills, proficiency with Microsoft Office, and weekend availability. | Job Description: TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, February 19th. We are currently hiring Bilingual Customer Service Associates to work in our Customer Engagement Department. Please submit your application prior to the career fair to speed up the process. We will be doing interviews and extending offers while you are onsite at the event. Location: 100 Innovation Way Anderson SC 29621 When: Thursday, February 19th from 10AM - 2PM Please see the following job description for the positions we are hiring for. TTI Power Equipment has openings in its Anderson, SC office for Bilingual Customer Service Associates on 1st shift. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays. Shift Hours: 1st Shift: Monday – Friday, 9:00 am – 6:00 pm Pay: Starting at $17.11/hr REQUIREMENTS: High School Education or equivalent. Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience. Strong written and verbal skills. Ability to communicate well with callers using a clear understanding voice. Ability to professionally handle irate callers and high stress situations. Excellent phone skills. Ability to satisfy consumers and end users with minimal request for management intervention. Proficient with Microsoft Word and Excel, Access would be a plus. Weekend work required. RESPONSIBILITIES: Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures. Verify and authorize warranty coverage for all callers. Provide helpful direction to callers dealing with warranty & non-warranty service. Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy. Provide callers with location to purchase parts & receive repair service. Work with internal customers on warranty claims, stock issues, lost or damaged freight. Enter orders, provide pricing and stock availability and status of order to all customers. Other duties as assigned. TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. TTI was founded by Mr. Horst Julius Pudwill and Prof. Roy Chi Ping Chung BBS JP in 1985, yet the history of TTI's unique and growing portfolio of world-famous brands stretches back at least one hundred and fifty years. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.

Drive sales and customer engagement within retail stores through product demonstrations, promotional activities, and relationship building. | Must be at least 21, have a valid driver's license, reliable transportation, and MS Office skills; formal higher education is preferred but not required. | FIELD SALES AND MARKETING REPRESENTATIVE – Techtronic Industries, NA (TTI) About Us: TTI (Techtronic Industries) is a fast-paced, high energy, organization that rewards out-of-the-box thinking to foster innovation allowing us to be the best in our industry. We provide a multi-faceted training program and hands-on field experience that will stimulate, challenge, and reward you. TTI is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor product equipment, and floor care products. Our consumers range from professional and industrial users in the home improvement, repair, and construction industries to homeowners & DIY enthusiasts. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and strong growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our products include professional power tools and accessories, outdoor power equipment, and floor care. Our brands include Milwaukee®, AEG®, Ryobi®, Hart ®, Oreck®, Hoover®, Dirt Devil® and Vax®. In this position, you will drive sales of our premier product lines within one of our largest retail partners. This position will allow you to enhance your selling, account management, and communication skills while launching your career in a fast-paced and extremely rewarding company. Duties and Responsibilities: • Exceed sales targets by delivering best-in-class Business to Consumer sales and customer service within The Home Depot, engaging directly with customers to understand their needs and recommend tailored TTI product solutions, all while demonstrating deep product knowledge and enthusiasm • Plan and execute promotional events, product demos, and store walks to drive consumer engagement and increase product sell-through • Support and implement strategic corporate brand marketing initiatives and promotional activities to increase brand awareness and drive sell-through • Ensure brand presence and sales-readiness through strategic merchandising, optimal product placement, and completion of store objectives and resets—leveraging data analytics through Microsoft Power BI to drive decisions and maximize impact • Develop a strong understanding of the retail marketplace, including customer profiles, product applications, competitive landscape, and channel dynamics • Participate in TTI’s world class training program to be equipped with the knowledge to work independently within your assigned market • Build and manage relationships with The Home Depot team members to enhance in-store execution and cultivate long-term business partnerships • Effectively manage inventory levels through down-stocking, maintaining product accessibility, and ensure prompt reporting of all tasks and responsibilities • Participate in merchandising resets to support TTI’s relentless innovation, ensuring the timely placement of cutting-edge products and solutions that drive growth, competitive advantage, and meet evolving market needs, all while adhering to TTI’s safety protocols Note: Employee's duties and responsibilities are not limited by the above. Other duties may be assigned as deemed necessary by the employee's supervisor. In addition to the basic requirements of the position, all employees are expected to meet the company's goals of continual improvement in the areas of knowledge, skills, processes, and quality. Job / Employment Requirements: • Must be at least 21 years of age or older • Eligible to work in the United States without sponsorship or restrictions • Ability to pass drug screening and Motor Vehicle Report screening • Must have a valid United States driver’s license for at least one continuous full year in one state • Must have a personal vehicle / reliable form of transportation • Possess and maintain valid personal vehicle insurance listing you as the primary driver • Position requires travel to/ from assigned store location(s) as well as occasional travel for meetings, projects, events, etc. Air travel will be required • Employees will also be required to transport a small amount of company property (company devices, demo tools, tool kit, safety supplies) • Capable of reaching and/or lifting overhead in addition to ascending/descending ladders to move product • Capable of lifting and transporting heavy tools (up to 50 lbs.) and requesting assistance as needed • Capable of using hands to maneuver small objects, assemble tools and build displays • Ability to work nights and weekends – weekends will be required at different points throughout the year • Ability to work in a retail environment full time and stand for the duration of the shift, with the exception of meal and rest breaks • Applicant should be self-motivated and a team player with strong organizational, planning and time management skills • The applicant must be MS Office proficient • Multilingual abilities preferred in specific markets depending on business needs • Formal higher education preferred but not required – Equivalent experience will be considered • Relocation may be required for future promotional opportunities Compensation and Benefits: • Salary Non-Exempt Position (Overtime Eligible) • The pay range for this position is $24.04 and $25.96/hour equating to a Target Annual Salary of $50,000 - $54,000 • Sales Contests and Incentives to Earn Additional Income (In Correlation with Business Needs / Focuses) • Vehicle Allowance of $400/month equating to a target of $4800/year (pre-taxed) dispersed evenly across the 52 weeks in a year • Company iPhone and iPad • Medical, Vision, and Dental Benefits Available • Insurance Coverages Available such as Short-Term Disability, Long Term Disability, Basic Life Insurance, Basic AD&D, and more • 401K (Company Matches 50% up to 8% of Employee’s Salary) • Eligible for up to 10 Paid Holidays (Based on hire date) • Accrue up to 104 hours of PTO – 1st Year – Based on hire date • Relocation assistance if moving for the position based on needs of the business • Employee Referral Bonus Program and other incentive initiatives Job Postings are available for at least 48 hours from the posting date. TTI accepts ongoing applications as various positions are available nationwide. Locations available Nationwide. To learn more about TTI, visit our website at www.ttirecruiting.com.