Techtronic Industries - TTI

Compensation

Full Description

Job Description: TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, February 19th. We are currently hiring Customer Service Associates to work in our Customer Engagement Department. Please submit your application prior to the career fair to speed up the process. We will be doing interviews and extending offers while you are onsite at the event. Location: 100 Innovation Way Anderson, SC 29621 When: Thursday, February 19th from 10AM - 2PM Please see the following job description for the positions we are hiring for. TTI Power Equipment has openings in its Anderson, SC office for Customer Service Associate on 1st shift. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays. Shift Hours: 1st Shift: Monday – Friday, 9:00 am – 6:00 pm Pay: Starting at $16.00/hr REQUIREMENTS: High School Education or equivalent. Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience. Strong written and verbal skills. Ability to communicate well with callers using a clear understanding voice. Ability to professionally handle irate callers and high stress situations. Excellent phone skills. Ability to satisfy consumers and end users with minimal request for management intervention. Proficient with Microsoft Word and Excel, Access would be a plus. Weekend work required. RESPONSIBILITIES: Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures. Verify and authorize warranty coverage for all callers. Provide helpful direction to callers dealing with warranty & non-warranty service. Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy. Provide callers with location to purchase parts & receive repair service. Work with internal customers on warranty claims, stock issues, lost or damaged freight. Enter orders, provide pricing and stock availability and status of order to all customers. Other duties as assigned. TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. TTI was founded by Mr. Horst Julius Pudwill and Prof. Roy Chi Ping Chung BBS JP in 1985, yet the history of TTI's unique and growing portfolio of world-famous brands stretches back at least one hundred and fifty years. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.