TBC Corporation

Lead and modernize corporate IT infrastructure and enterprise applications ensuring operational excellence and technical strategy execution. | Bachelor's degree with 10+ years IT experience including 5+ years technical leadership and expertise in Azure, Microsoft 365, and enterprise systems management. | Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI. The Senior Manager, Corporate IT serves as the senior technical leader for the Corporate IT organization, reporting directly to the Director of IT. This role is responsible for driving the technical execution, operational excellence, and continuous modernization of Corporate IT services across Infrastructure, End User Computing, Identity & Access Management, Enterprise Applications, and Service Management. This is a highly hands-on leadership role focused on technology rather than day-to-day personnel management. The Senior Manager partners with the Service Desk, Systems, Enterprise Applications, and IAM team to provide technical direction, establish engineering standards, remove technical roadblocks, and ensure reliable delivery of enterprise technology services. The successful candidate is expected to lead complex technical initiatives, architect enterprise solutions, drive automation, improve operational maturity, and serve as the highest technical escalation point within Corporate IT. This individual will help shape the organization's technology roadmap while enabling the Director of IT to focus on strategic planning, financial management, governance, mergers and acquisitions, and executive engagement. ESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES Technical Leadership Serve as the senior technical authority across Corporate IT. Provide architectural guidance for Microsoft 365, Azure, Entra ID, Intune, endpoint management, networking, identity, enterprise applications, and cloud services. Review and approve technical designs, infrastructure changes, and operational standards. Mentor technical leads and senior engineers while fostering engineering excellence across the organization. Act as the primary technical advisor to the Director of IT. Infrastructure & Cloud Operations Lead the modernization of Microsoft 365 and Azure environments. Oversee endpoint management, device lifecycle, and enterprise mobility solutions. Ensure high availability, resiliency, scalability, and security of Corporate IT infrastructure. Guide disaster recovery, backup, capacity planning, and technology lifecycle initiatives. Identity & Security Partner with IAM leadership to improve identity governance, lifecycle management, and Zero Trust security. Support implementation of Conditional Access, Privileged Identity Management (PIM), Single Sign-On (SSO), Multi-Factor Authentication (MFA), and identity automation. Ensure technology solutions align with corporate security policies and compliance requirements. Enterprise Applications Partner with Enterprise Applications leadership to ensure reliable delivery of business-critical platforms including Microsoft 365, Workday, Salesforce, NetSuite, Jira Service Management, and other enterprise SaaS solutions. Provide technical leadership for enterprise integrations, APIs, authentication, and platform architecture. Operational Excellence Drive operational maturity across Corporate IT. Establish technical standards, documentation, and governance processes. Lead major incident response, root cause analysis, and post-incident reviews. Identify opportunities to improve service quality, reliability, and operational efficiency. Automation & AI Lead enterprise automation initiatives utilizing PowerShell, Power Platform, APIs, Infrastructure as Code, and AI technologies. Reduce manual processes through automation and workflow optimization. Champion the adoption of AI-enabled IT operations and productivity tools. Project & Program Leadership Lead cross-functional technology initiatives from planning through implementation. Coordinate technical delivery across Service Desk, Systems, IAM, and Enterprise Applications. Identify technical risks, dependencies, and mitigation strategies. Support technology integration activities related to acquisitions and organizational growth. Vendor & Technology Management Evaluate emerging technologies and recommend solutions that improve business outcomes. Provide technical oversight for strategic vendors and technology partners. Assist with technology selection, lifecycle planning, and platform standardization. Key Impact Metrics Success in this role will be measured by: Increased stability and availability of Corporate IT services. Reduction in recurring incidents through root cause elimination. Increased automation of operational and administrative processes. Successful delivery of strategic technology initiatives on schedule and within scope. Adoption of enterprise technology standards and best practices. Reduced technical debt through modernization efforts. Improved operational efficiency across Corporate IT. Strong collaboration across Service Desk, Systems, Enterprise Applications, and IAM. High customer satisfaction and service reliability. Development of technical capabilities within Corporate IT teams. REQUIRED QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience. Minimum of 10 years of progressive experience in enterprise information technology. Minimum of 5 years leading enterprise technical teams or technology functions. PREFERRED QUALIFICATIONS Demonstrated experience leading complex enterprise infrastructure, cloud environments, and modernization initiatives. Extensive experience with Microsoft Azure, Microsoft 365, Entra ID, Intune, Active Directory, and enterprise endpoint management. Experience supporting enterprise SaaS platforms, including Workday, Salesforce, NetSuite, Jira Service Management, and Atlassian products. Strong understanding of networking, identity, security, cloud architecture, and systems administration. Hands-on experience with PowerShell scripting, enterprise automation, Infrastructure as Code, and DevOps practices. Experience leading major technical incidents and complex enterprise technology initiatives. Proven ability to develop technical standards, operational processes, architectural best practices, and technology roadmaps. Experience with AI-assisted IT Operations (AIOps), Microsoft Copilot, or enterprise AI platforms. Experience leading technology integration activities associated with mergers and acquisitions. Experience working within regulated industries or environments with strong security and compliance requirements. Excellent analytical, troubleshooting, and problem-solving skills. Strong written and verbal communication skills, with the ability to communicate technical concepts to both technical and executive audiences. Relevant professional certifications preferred, including Microsoft Azure Solutions Architect Expert, Azure Administrator Associate, Identity and Access Administrator Associate, Endpoint Administrator Associate, ITIL Foundation/Managing Professional, CISSP, Security+, or equivalent certifications. ***The US base salary range for this full-time position is: $150,289.00 - $225,434.00 The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. *** Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.

Lead distribution center operations to improve KPIs and oversee inventory, safety, and cost controls. | Bachelor's degree and management experience in warehouse or transportation environments with physical demands and travel requirements. | COMPENSATION DATA $100,000 - $116,000 annually COMPANY OVERVIEW For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida. With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin. Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do: * Integrity - We act honestly because nothing is more important than our reputation. * Teamwork - We are better together. * People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out. * Accountability - We own our actions and decisions; we do what we say we are going to do. * Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future. DESCRIPTION The Senior Manager, Distribution Operations is a traveling leader that will provide short-term site leadership to vacant or underperforming distribution centers. This is a collaborative, results-driven leader who plays a key role in helping distribution centers deliver best-in-class performance across critical Key Performance Indicators (KPI), operating as a Supply Chain Process subject matter expert (SME) for distribution operations leaders and wholesale counterparts. This role must be flexible and adaptable as the Distribution business model continues to evolve. JOB RESPONSIBILITIES * Supports all elements of distribution center operations, including inventory management & control, route management, and cost controls. * Conducts Operational audits * Ensuring Standard Operating Procedures (SOPs) and policies are consistently applied to achieve operational performance indicators. * Champion company safety initiatives to ensure safe and on time delivery of products to customers inclusive of specific safety performance requirements (TRIR-Total Reportable Incidence Rate) and Preventable Accident rates) * Ensuring facilities, equipment, and vehicles are maintained, providing tools that support the safe, efficient, and fiscally responsible operation of the Distribution Center * Monitor, report, and support the management of labor, delivery, and other variable costs associated with the Distribution Centers ADDITIONAL RESPONSIBILITIES * Responsible for the protection of company assets which includes inventory, equipment, and facility. * Communicates change and the reasons for change effectively. Prepares appropriate change plans for the workforce and anticipates and mitigates confusion, resistance, and conflict. * Analyzes data and trends – Utilizes spreadsheets and reporting to address underperformance in the distribution center. * Collaborate with Wholesale and Franchise sales teams to meet established service level agreements and identify opportunities for improved customer service * Collaborate with cross-functional teams to achieve operational goals for the organization * Lead implementation of organization initiatives related to technology, cost containment, inventory management, safety, training, engagement, etc. Ensure successful adoption of new behaviors and skills needed for new expectations. * Partner with field leadership to recruit people needed, for competitive advantages while balancing the organization’s resources to meet short-term and long-term strategic goals. * Travel up to 75% * Other duties as assigned. QUALIFICATIONS * A 4-year degree in Logistics, Supply Chain Operations, Business or other related disciplines is preferred or equivalent experience in warehouse distribution or transportation environment. * Demonstrated management experience including leadership and motivational ability, time management and organizational skills, training, coaching and counseling preferred * Proficient in computer programs including Microsoft Office, Word, PowerPoint, Excel, Outlook, etc. * Ability to work well under pressure (prioritize, manage time, maintain composure.) * Knowledge of Lean methodology and proven success driving change in a dynamic environment * Safety 1st Mentality * Strong verbal and written communication skills. * Must be able to repetitively lift up to 50 pounds while bending and twisting * Must maintain a current driver’s license * Ability to work a flexible schedule including nights holidays and weekends, as needed. * 24/7 access to cell phone, email and security system in case of an emergency * ERP system and Routing Software experience is a plus. * High level of professional integrity * Bilingual in Spanish /English is a plus BENEFITS * Market competitive compensation * 401(k) and Roth with company match. Immediate 100% vesting * Comprehensive benefits including medical, dental and vision * Company paid short term disability and employer subsidized long term disability * Company paid life insurance * Discounted tire purchasing * Tuition reimbursement * Employee assistance program * Generous paid vacation and paid time off * Customizable voluntary benefits * and More!!! MISSION CRITICAL COMPETENCIES TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role: * Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies. * Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. * Cultivates Innovation: Creating new and better ways for the organization to be successful. * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives * Customer Focus: Building strong customer relationships and delivering customer-centric solutions. * Develops Talent: Developing people to meet both their career goals and the organization's goals. * Ensures Accountability: Holding self and others accountable to meet commitments. * Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. * Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.