Tailored Management

Manage returns processing and analysis to improve retail channel operations efficiency. | Requires 6-8 years in returns management, ERP experience, strong analytical and automation skills, and familiarity with retail compliance. | Title: Supply Chain Analyst IV Location: 100% Remote; only PST Duration: 6 Months (possibility for extension based on performance and business needs) Pay: $60-66/hr on W2 Summary: We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management. Responsibilities: • Processing RMAs and analyzing driving factors for returns • Partnering with service centers to resolve return-related issues • Resolving discrepancies via Jira cases with service centers • Validating returns and ensuring data accuracy • Filing disputes for all retail customers through their portals and processes • Identifying opportunities for process automation and efficiency improvements • Leveraging AI tools to streamline returns workflows and reporting Required Qualifications: • 6-8 years of experience in RMA processing and returns analysis • Bachelor's degree in applicable field that aligns with a supply chain analyst • Experience using ERP systems, ideally Oracle • Background in consumer electronics retail operations • Strong analytical skills with ability to identify root causes of returns • Experience with process automation and workflow optimization • Familiarity with AI-powered productivity tools • Proficiency in Jira or similar case management systems • Retail compliance and dispute resolution Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #TMN

Design user-centered web and mobile solutions for K-12 curriculum experiences collaborating with cross-functional teams. | 7+ years experience in UX or product design, strong communication, Figma expertise, and ability to lead design efforts in Agile environments. | Job Title: UX/UI Designer Location: 100% Remote USA Duration: 10+month contract (with possible extension) Start Date: Targeting May 2026 Pay Rate: $52.61/hr. to $56.12/hr. on W2 Benefits: Medical, Dental, Vision. Job Description: Job Summary • At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching. • We are seeking a Senior User Experience (UX) Designer who is passionate about leading and applying a user-centered approach to product development. The Senior UX Designer will use research insights to design web and mobile solutions for K–12 curriculum experiences through collaboration with business stakeholders, Content and Digital Strategy, Learning Sciences, Research & Analytics, Accessibility, Product Management, and Engineering teams. A Continuous Discovery framework is the base for this approach, which includes collaborating with research to conduct human-centered design activities and deliver high quality, accessible design deliverables. • As a Learning Science company, our vision is to unlock the full potential of each learner by providing high-quality instructional materials that are intuitive, engaging, efficient and effective — grounded in research. Detailed Description • You are a design professional living at the crossroads of empathy and technology. You will develop thoughtful solutions, taking business needs, technological capabilities, and user feedback into account. You will focus on information architecture, user flow design, and interaction design in support of delivery of high quality, accessible and optimally usable experiences for our end users. • You will independently manage your UX work with a given workstream and collaborate on UX activities and deliverables with Technical Product Managers, Project Managers and Engineer partners. You will work closely with a design strategist and/or lead designer to align with our holistic School strategy and vision. You will work with Agile sprint teams championing human-centered design and help shape design practices and processes that work best with Agile methods. Responsibilities • Be a change agent evangelizing and bringing awareness to human-centered methodologies and practices across the company, supporting cross-functional product teams at different stages of understanding • Solve complex design problems and drive multiple efforts simultaneously • Approach each project with consideration for the larger School platform experience and business model • Deeply understand how products connect beyond your own product area and be mindful of touchpoints in the overall user journey across the School platform • In collaboration with the UX Research team, dive into existing user research, metrics and balance with intuition and sensibility and translate user needs into tangible experiences for our solutions • Design and build user flows, wireframes, concepts, and interactive prototypes that will be used as the stimuli for research events and will help define development requirements and inform technology decisions • Confidently present designs to peers, stakeholders and leadership, and articulate rationales behind design decisions • Build presentations and lead discussions about experience-related aspects of the solution with different stakeholders throughout the organization, focused on feedback and action towards next steps • Design consistent approaches to patterns founded in research and best practice established from both inside and outside of the organization • Embrace and evangelize pattern-based system design — UX standards, best practices, styles, patterns and guidelines — as well as contribute to our design system by introducing high-quality, accessible and usable patterns and their appropriate usage Required Experience and Skills • Portfolio that demonstrates your design work in web and mobile solutions. We want to see and understand your process and how you collaborate across functions within the Product Development Lifecycle • Bachelor’s degree in HCI, Visual Communication, Digital Design, Product Design, Human Centered Design, or related field required. MFA or advanced degree a plus • 7+ years' work experience in product development, user experience design, product design, creative, or marketing industries • Knowledge in software usability principles and current trends and advances in interface design • Demonstrated success leading design efforts across multiple products to achieve a central solution • Extensive experience creating low and high fidelity sketches and design documentation • Strong communication, presentation and analytical skills • Advanced knowledge of UX wireframe, visual design, and prototyping software (e.g. Figma, Axure, Penpot) • Deep understanding of responsive design approaches • High-level understanding of accessibility guidelines and designing for optimal accessibility • Demonstrated experience working in an Agile environment • Understand a target audience's needs and other motivating factors, and translate them into concepts Additional Notes / Must Have • This person will work closely with senior designers and product owners • Hands-on experience in designing and building user flows, wireframes, concepts, and interactive prototypes is required • Help define development requirements and provide design input that informs technology and implementation decisions • Ability to apply and grow institutional knowledge of existing systems, tools, and processes to ensure consistency and scalability • Experience designing for internal-facing platforms or enterprise tools preferred • Translate user needs and business goals into clear design solutions for internal users • Strong Figma experience is mandatory • Bachelor’s degree in HCI, Visual Communication, Digital Design, Product Design, Human Centered Design is preferred • One of the three positions will be fully dedicated to reporting, focusing on dashboard design and development, while supporting multiple tools across projects Interview Process Round 1: Hiring Manager Interview (1:1) Round 2: Panel Interview with TPM Team #TMN

Lead planning and execution of complex, multi-team technical projects ensuring alignment with business outcomes. | Requires 5-10+ years of technical project/program management experience, strong stakeholder management, and Agile/hybrid delivery knowledge. | Title: Technical Project Manager Location: Remote Duration: 10 Months Pay: $80-85/hr on W2 Overview We are seeking a Senior Technical Project Manager who operates as a force multiplier across complex, cross-functional initiatives. This role goes beyond driving execution—you will shape how work is defined, aligned, and delivered across Product and Engineering. You bring structure to ambiguity, create alignment at all levels of the organization, and ensure teams are focused on the highest-impact outcomes. You will partner closely with Product, Engineering, and Program Leadership to not only execute against priorities, but to challenge, refine, and elevate them. Responsibilities: Own Delivery Across Complex, Multi-Team Initiatives Lead planning and execution across large, ambiguous, and highly cross-functional efforts spanning multiple teams or domains Drive clarity in problem definition, scope, and success metrics—not just execution plans Ensure delivery is aligned to business outcomes, not just timelines Drive Strategic Alignment and Decision-Making Partner with senior stakeholders (Product, Engineering, Program Leadership) to align on priorities, tradeoffs, and sequencing Surface risks, dependencies, and misalignment early—and drive decisions to resolve them Act as a thought partner in shaping roadmaps and execution strategies Lead Through Ambiguity and Complexity Bring structure to undefined or evolving problem spaces Navigate competing priorities and constraints while maintaining forward momentum Define approaches where none exist, balancing speed with rigor Elevate Execution Across Teams Establish scalable planning, tracking, and delivery practices across teams Drive consistency in how work is executed, measured, and communicated Coach teams and stakeholders on best practices to improve delivery outcomes Operate as a Cross-Functional Leader Act as a central point of coordination across Product, Engineering, Design, and Program Influence without authority to drive alignment and accountability Communicate clearly with both technical teams and executive stakeholders Continuously Improve Delivery Systems Identify systemic gaps in planning, prioritization, and execution Drive improvements that increase predictability, efficiency, and quality across teams Help evolve operating models, not just execute within them Requirements: • Deep expertise in project/program management, with ownership of large, complex initiatives • Proven ability to influence senior stakeholders and drive alignment across multiple teams • Experience operating in ambiguous environments and defining structure and approach • Strong understanding of Agile and hybrid delivery models • Excellent communication, facilitation, and stakeholder management skills • Demonstrated ability to anticipate, identify, and resolve systemic delivery risks • 5–10+ years of experience in project or program management within technical environments Nice to Have • Experience in SaaS or platform-based product environments • Experience leading multi-team or program-level initiatives • Familiarity with tools such as Jira, Confluence, and Smartsheet Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #TMN

Lead organizational change management efforts including strategy development, communications, training, stakeholder engagement, and adoption monitoring for an IT transformation program. | 3+ years change management experience in IT, bachelor's degree, strong communication and stakeholder skills, familiarity with change methodologies, and preferred change management certification. | Job Title: Change Management Consultant Location: Remote (PST time) Duration: 06+ month contract (with possible extension) Start Date: Targeting Sep 2025 Pay Rate: $105/hr. on W2 Benefits: Medical, Dental, Vision. Job Description: We are seeking an experienced and proactive Change Manager to lead organizational change management (OCM) efforts for a strategic IT Transformation Program. This role will be responsible for ensuring that the people side of change—resulting from new systems, technologies, and processes—is effectively managed to maximize adoption and minimize resistance. Key Responsibilities: • Develop and execute a comprehensive change management strategy and plan, including communications, training, stakeholder engagement, and support. • Identify, analyse, and prepare risk mitigation tactics for change-related challenges. • Collaborate with project managers, IT teams, business leads, and HR to align change initiatives with project goals. • Design and deliver change-related communications and training materials tailored to various audiences. • Monitor adoption, track change effectiveness, and adjust plans accordingly to ensure long-term success. Qualifications: • Bachelor’s degree in Business, IT, Human Resources, or related field. • Proven experience (3+ years) in change management within IT environments. • Familiarity with change management methodologies (e.g., ADKAR, Prosci). • Strong interpersonal, communication, and stakeholder management skills. Preferred: • Change management certification (e.g., Prosci, ACMP). • Experience with large-scale enterprise IT implementations (e.g., ERP, CRM, cloud migration)