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Job Title: Customer Experience Support Analyst Pay: $21.92/hour + Paid Weekly! Location: 100% Remote Tentative Start Date: February 2, 2026 Schedule: Monday to Friday (7:30 AM to 4PM EST or 9AM to 5:30 PM EST) Job Description The Customer Experience Support Analyst serves as a cross-functional liaison between customers, internal development teams, and product stakeholders. This role supports clinical-facing applications, translates business needs into technical specifications, and ensures a seamless customer experience across the client’s commercial platforms. The ideal candidate demonstrates strong technical acumen, customer support experience, and the ability to simplify complex technical information for diverse audiences. Duties and Responsibilities • Provide front-line support to pharmacy technicians, nurses, providers, and billers via phone, email, or remote tools. • Troubleshoot and resolve technical issues related to software applications, hardware, or workflows. • Collaborate with Product Owners and Development teams to understand business requirements, customer workflows, and backend system architecture. • Serve as a customer advocate by capturing feedback, identifying enhancements, and supporting continuous improvement initiatives. • Maintain current technical knowledge and industry best practices, particularly in healthcare and clinical software environments. • Apply critical thinking and problem-solving skills to build standardized and scalable solutions that support enterprise consistency. • Support implementation of commercial platform improvements and assist in process optimization efforts. Qualifications Education: Some college or higher education preferred. Experience • 0–2 years IT or clinical setting experience preferred. • Exposure to pharmacy, nursing, or outpatient clinical workflows preferred. • Experience in pharmaceuticals or healthcare technology is a plus. • Proficiency in Windows OS and Microsoft Office Suite. • Hardware & Networking familiarity; experience with Microsoft tablets and Zebra printers preferred • Understanding of DNS servers, IP routing, and Windows Server environments preferred. • General knowledge of EDI systems or healthcare data workflows. • Experience with EMR/EHR platforms, pharmacy management systems, or billing software. • Familiarity with outpatient pharmacy workflows or clinical staff coordination. Onboarding: Successful completion of background check and employment verification (past five years). #TMCS