Synchrony

Lead enterprise-wide finance governance programs including issue, incident, and customer remediation management. | Bachelor's degree in Finance or Accounting with 6+ years in regulated financial services and strong governance, risk, and control expertise. | Role Summary/Purpose: The Finance Governance Issue Management Leader will be part of a relatively new first line of defense centralized team who are responsible for driving compliance with the Governance standards across the Finance organization. The standards include (but are not limited to) Issues, Incident Management & Customer Remediation, Risk & Control Self-Assessment, Enterprise Surveillance, Change Management and a variety of Monitoring and Reporting on risk and governance activities and results. Additionally, the successful candidate will be helping to drive the maturing of the new centralized operating model across Finance and supporting our Finance colleagues on that journey. The successful candidate for this role is an individual with strong Finance technical and risk management skills, great attention to detail, expertise in leading large group discussions and managing through influence as well as being an expert multi-tasker. Essential Responsibilities: This role has primary responsibility for delivering a centralized Finance Governance Model by driving adherence, providing expertise, and standardizing execution of enterprise-wide governance programs to the Finance Organization. Key deliverables for this role are leading Issue, Incident Management & Customer Remediation across the Finance organization with ad-hoc initiatives in other governance activities. Aspects of Issue Management deliverables will include but are not limited to enforcing a standard approach for issue documentation & challenging root cause and risk mitigation in accordance with Enterprise standards, data and trend analysis, assessing the impact of cross functional issues on Finance, monitoring issue status and reporting to Finance Leadership and second line and risk committees. The role will work with matrixed Governance representatives and Issue Coordinators across Finance as well a small central governance team of individuals, possibly having one direct report. The role will require coordination efforts with cross functional Issue Management Leaders and teams on cross functional and complex issues, managing and representing Finance’s input and views on ownership and support. Take a project management role in coordinating stakeholders for analyzing new incident and issues to drive ownership and solutions. Take ownership of monthly and periodic status reporting to Finance Management and second line of defense. The role will require engagement in Issue Management, Incident and Customer Remediation forums to provide input and cascade outputs to Finance in respect of new and changing Enterprise requirements, exams and other initiatives. The role will overall support Finance to drive effective risk identification and management of compliance or operational risks and connect Governance programs outputs for ensuring that Self Risk Assessments and Monitoring & Reporting is complete. Establish effective relationships with Operational Risk and Compliance second lines of defense who will be provided second line of defense challenge on issue ratings, action plans and risk mitigation across Issue Management. Coordinate the activities required to support various committees, ensuring applicable presenters are scheduled to speak as well as completed materials are provided to the appropriate committee coordinators. Support the development of Finance specific policy, procedures, job-aids and training as it pertains to the evolution of the team and activities. Support the delivery of webinars and training that build understanding and delivery within the Finance Function. Given the establishment of the team and operating model, additional responsibilities may include assisting with other governance responsibilities such Exam Support, Supplier oversight, Surveillance Testing and Quality Assurance work. Perform other duties and/or special projects as assigned Qualifications/Requirements: Bachelor’s degree in Finance or Accounting or related business field and 6+ years of experience in a regulated Financial Services organization, or in lieu of degree, 10+ years equivalent experience in a regulated Financial Services organization or External/Internal Audit within Financial Services practice 4+ years of experience in a governance related role Finance qualifications (e.g. CPA) Ability and flexibility to travel for business as required Desired Characteristics: 10+ years of experience in Governance, Risk and Control role which includes Issue Management responsibilities Internal or External Audit and/or first line risk and control experience Strong attention to detail and superior writing and editing experience and skills Ability to lead a small team, matrixed individuals and prioritize multiple workstreams Strong presentation, confidence and experience in leading large group meetings and presenting to Risk Committees Demonstrated great verbal and written communication skills and ability to work cross functionally to drive analysis and solutions Understanding of Finance systems & processes Demonstrated knowledge and understanding of relevant legislation, regulations, and policies Direct experience in a role requiring communicating with middle to upper management levels in a regulated environment Strong attention to detail, analytically minded, excellent documentation skills and effective multi-tasker Ability to manage multiple competing initiatives, drive process improvements and deliver results within deadlines with a focus on accuracy and attention to detail Grade/Level: 12 The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Our Way of Working: We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. *Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Finance

Lead operational execution of enterprise information security risk management programs including workstream orchestration and executive reporting. | Bachelor's degree with 8+ years program management experience in regulated financial services and expertise in Agile/SAFe methodologies. | Role Summary/Purpose: Help Synchrony build one of the most resilient information security programs in financial services. As the Program Manager for Project Meridian, you will be the operational engine behind a high-priority, enterprise-wide security program — turning strategy into disciplined, on-time delivery across many concurrent workstreams. Reporting directly to the Chief Information Security Officer, you will own the day-to-day orchestration of the program: maintaining the integrated roadmap, clearing the path for delivery teams, managing a dedicated team of specialist consultants, and giving leadership a single, trusted view of progress, risk, and outcomes. This is a highly visible role with direct CISO sponsorship — you will have the executive air cover to drive alignment and resolve conflict across the enterprise. You are an experienced program manager who communicates with clarity at every level, navigates competing priorities with structure and calm, and is at your best coordinating complex work across many teams. Experience delivering in a regulated financial services environment is essential. Why This Role Exists Project Meridian is a strategically important, multi-workstream initiative to strengthen how Synchrony manages and reduces information security risk across the enterprise. The scope is broad and the pace is fast, and success depends on rigorous program management. This role provides that backbone — so workstream leaders can stay focused on security delivery while you own the coordination, dependencies, reporting, and operating rhythm that keep everything moving. It is a career-defining, CISO-adjacent role with broad executive and enterprise visibility. What Success Looks Like First 90 days — an integrated roadmap, milestone plan, and RAID log are established and adopted across all workstreams, with a single, trusted status-reporting cadence in place. 6 months — delivery teams experience measurably lower coordination burden; blockers are resolved quickly through a clear escalation path; consultant statements of work are tracking to scope, schedule, and budget. 12 months — program milestones are met with audit-ready evidence, and leadership — and, as appropriate, regulators and the Board — have confidence in an accurate, defensible view of program progress and risk. Essential Responsibilities: Run Project Meridian day-to-day — orchestrate execution across all workstreams, keeping milestones, deliverables, and dependencies tracked, sequenced, and on course. Make delivery teams more effective: proactively remove impediments, broker realistic commitments built from team capacity and change calendars, and minimize coordination overhead so teams report status once. Success is measured by blocker resolution and reduced delivery friction — not status decks alone. Establish and run the program operating model — decision rights (RACI) across workstream owners and partner teams, a defined escalation ladder with target resolution times, and a single source of truth for status. Build and maintain the integrated roadmap, milestone plan, and RAID log (risks, actions, issues, decisions/dependencies), with a consistent, right-sized reporting cadence (async-first; every recurring meeting justified). Manage a dedicated team of specialist consultants — define scope, deliverables, and timelines; own SOWs in partnership with Sourcing/Vendor Management; hold partners accountable to quality, schedule, and budget; and ensure the consultant layer reduces, not adds, load on delivery teams. Facilitate prioritization of shared consultant capacity across workstreams; reallocating capacity already committed to a workstream requires that owner’s concurrence, with unresolved contention escalated to the CISO. Aggregate, track, and report KPIs and program metrics — defined together with workstream owners — providing timely, accurate reporting on progress, risk, cost, and escalations to the CISO and senior leadership. Protect the integrity and audit-readiness of the program record: status reflects validated reality, and no milestone is reported complete without owner-validated supporting evidence. Develop and execute a proactive communication strategy for Information Security leadership, cross-functional stakeholders, and the Executive Leadership Team. Coordinate program financials in partnership with Finance — tracking spend against plan and supporting forecasting and reconciliation. Prepare and deliver program reporting and briefings for executive leadership and, in partnership with the CISO, for Federal Regulators and the Board of Directors — presenting program status, milestones, and delivery outcomes. (Characterization of security risk posture and any risk-acceptance decisions remain with the CISO and accountable workstream owners.) Plan and orchestrate key program events and exercises (e.g., tabletop exercises) — ensuring readiness, participation, and disciplined follow-through on action items. Perform other duties and/or special projects as assigned Role Boundaries This role coordinates, enables, and reports; it does not own security risk decisions, risk acceptance, control design, or technical remediation approaches — these remain with the accountable workstream leaders and the CISO. The Program Manager facilitates but does not gate communication between workstream owners and the CISO; workstream leaders retain a direct line to the CISO on risk matters. Qualifications/Requirements: Bachelor’s degree in a related discipline and 8+ years of program/project management experience; in lieu of a degree, 12+ years of relevant program/project management experience. Proven track record managing large, complex, cross-functional programs with multiple concurrent workstreams and enterprise scope. Experience delivering in financial services, banking, or another highly regulated industry — including familiarity with control and risk frameworks, audit evidence, and regulatory expectations. Working knowledge of technology delivery — change management and CAB processes, release cycles, maintenance/freeze windows, and the operational cost and risk of remediation/patching work — sufficient to set realistic, capacity-informed timelines and translate between security objectives and engineering reality. Working knowledge of core information security processes — vulnerability remediation SLAs, compensating controls, and the security exception / risk-acceptance process — sufficient to coordinate credibly without making risk determinations. Experience with Agile and Scaled Agile (SAFe) delivery and the tools delivery teams use day-to-day (e.g., Jira / Azure DevOps). Excellent written and verbal communication, including executive-level reporting and presentation. Demonstrated ability to manage conflict, build consensus, and influence across senior stakeholders. Exceptional organization and prioritization, with the ability to keep a high volume of concurrent, complex work on track. Experience managing external consultants/vendors and the associated SOWs and deliverables. Comfort operating amid complexity and ambiguity; able to help teams set direction and resolve competing priorities. Ability and flexibility to travel for business as required Desired Characteristics: Information security experience is beneficial but not a requirement. Experience supporting regulatory or Board-level reporting in a financial services environment. Experience standing up or running a program/PMO operating model (RACI, governance, reporting cadence) from the ground up. Proficiency with program and portfolio tooling and executive reporting (e.g., Microsoft Project, Planner, SharePoint). Grade/Level: 14 The salary range for this position is 170,000.00 - 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Our Way of Working: We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. *Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology We’re on a mission to build a future where every ambition is within reach. We’re doing this by creating financial and technology solutions that move people forward. When you join us, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here.