Synchrony

Lead multiple Scrum/Kanban teams to deliver strategic initiatives, manage Agile ceremonies, collaborate with product owners and stakeholders, and ensure timely project delivery. | 8+ years experience, 5+ years in information systems, CSM/SAFe certification, people/vendor management, strong Agile knowledge, and excellent communication skills. | Job Description: Role Title: AVP, Scrum Master (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. • Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. • We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. • We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: In today's fast-paced business landscape, the ability to adapt quickly and deliver value is paramount. Agile project management has emerged as a transformative approach to project delivery, and behind every successful Agile project, there is a dedicated team that manages the Agile framework with precision and finesse. GOI&T (Global Operations Initiatives & Technology) team has a proven track record of success, and it empowers teams to embrace change and collaborate to achieve results in their projects. The key responsibilities of the team include daily stand ups, sprint planning, sprint review, sprint retrospective and backlog refinement. While they maintain a relentless focus on improving their Agile processes and strive for excellence in project delivery, the GOI&T team can pivot quickly, responding to changing customer needs – consistently delivering value to customers. Role Summary/Purpose: The AVP - Scrum Master will be responsible for leading multiple Scrum/Kanban teams executing on development for Strategic Initiatives supporting Global Operations Initiatives & Technologies. This role is responsible for collaborating with Agile team members including the product owner, engineering teams, business stakeholders & ART leadership with the goal of leading innovative solutions to production as per the Digital First prioritized initiatives. Key Responsibilities: • Lead and Manage the delivery activities of multiple scrum teams in a manner that aligns with automation strategy set by business counterparts • Anchor and effectively apply the Agile Manifesto, SAFe core values, Lean-Agile mindset and SAFe principles to lead multiple high-performing, cross-functional agile scrum/Kanban teams as the Scrum Master • Work with business teams to shape business requirements and provide ongoing communication through project execution. • Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities. • Assisting product owner to create roadmaps and their dissemination to the team(s), while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time. • Communicate and facilitate effectively across diverse audiences within and outside of the Sprint Team (key stakeholders, executives). • Work with cross-functional teams (not limited to - architects, application engineers, UX designers, and outsourced vendors) to create a holistic roadmap and planning for product delivery • Well versed in all Scrum/SAFe ceremonies: Daily Standups, Backlog maintenance and Grooming, Sprint Planning and Review, Release Planning, Demos & Retrospectives, Scrum-of-Scrums, Inspect and Adapt event, and PI Planning. • Manage Sprints - keeping order, process, delivery, priorities accurate and on time Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions • Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines. • Advocate for autonomous, self-organizing, empowered, and continuously improving teams. Continuously strives to coach team and product owner to deliver higher customer satisfaction, improved velocity and delivery predictability, better system performance and enhanced ability to innovate, scale, and meet compliance requirements. • Lead in production support prioritization with key stakeholders and identify and pursue improvements. • Facilitate regular meetings with all relevant stakeholders and project team to discuss/share status and to track progress & health of the project. • Perform other duties and/or special projects as assigned Required Skills / Knowledge: • Bachelor's Degree in any discipline with minimum 8+ years of overall experience or in lieu of a degree, 10+ years of overall experience. • Minimum of 5 years of experience in developing and implementing information systems • CSM/SAFe Certified is a must. • Experience in People/ Vendor management • Ability to build & maintain relationships & partnerships with key stakeholders. • Excellent knowledge on Agile methodologies and practices • Excellent verbal, written, and communication skills. Should be able to communicate effectively to varied audiences changing style and format depending on stakeholder needs. • Proven leadership and effective decision-making capabilities • Demonstrated experience in conflict resolution • Ability to monitor and manage critical path elements of consolidated projects & programs Contact Center Technology project management experience Desired Characteristics: • Experience managing offshore resources, organizing and motivate large cross-functional teams. • Experience in leading Agile Team(s) in SAFe (Scaled Agile Framework) that involve Cross functional team members will be added advantage • Experience managing projects in large banking and financial services companies • Strong business acumen and superior decision-making skills. • Superior oral and written communication skills, as well as the ability to manage • expectations of the business, clients, team members, management and external groups. • Strong cross-functional team player with the ability to work seamlessly across a matrix organization. • Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented. • Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives. • Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts. • Desire to work in an open, collaborative and fast-paced environment. Eligibility Criteria: Bachelor's Degree in any discipline with minimum 8+ years of overall experience or in lieu of a degree,10+ years of overall experience. Work Timings : 2 PM to 11 PM IST (This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) For Internal Applicants: • Understand the criteria or mandatory skills required for the role, before applying • Inform your manager and HRM before applying for any role on Workday • Ensure that your professional profile is updated (fields such as education, prior experience, ther skills) and it is mandatory to upload your updated resume (Word or PDF format) • Must not be any corrective action plan (First Formal/Final Formal, PIP) • L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. • L9+ Employees can apply Grade/ Level: 11 Job Family Group: Information Technology

Lead design, development, and optimization of payment systems with technical leadership, team mentorship, and collaboration across product and architecture teams. | Bachelor’s degree in CS/Engineering or equivalent experience, 4+ years application development with 2+ years in payment systems, 2+ years leading technical teams, strong Java and microservices skills, and expertise in cloud and CI/CD tools. | Job Description: Role Title: AVP, API Integration, Payments & Innovation (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. • We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. • Synchrony celebrates ~52% women talent. • We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. • We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: This role will be a part of the Payments Technology and Innovation Team: • Payments Technology and Innovation team is responsible for designing, developing and delivering cutting edge Payments systems & API integration • Team owns and manages the portfolio of payments initiatives , including API-driven innovations to meet the evolving demands of Synchrony’s business functions and ecosystems • Collaborates with cross-functional teams including product management , enterprise architects and external vendors/ clients • Builds, integrates and maintains innovative payment capabilities, leveraging modern API frameworks and cloud technologies to facilitate frictionless payment experiences and drive business growth Role Summary/Purpose: This role will lead the design, development, and optimization of payment systems, providing technical leadership to a team of engineers. This position is responsible for architecting highly available, secure, and scalable payment solutions, mentoring team members, and driving innovation in payment technologies. The role demands strategic oversight, deep technical expertise, and collaboration with cross-functional teams to meet business goals. Key Responsibilities: • Lead API architecture, development, and maintenance of payment processing systems, ensuring scalability, security, and high availability. • Oversee integrations with payment gateways, financial platforms, and third-party vendors, ensuring compliance with industry standards (e.g., PCI DSS). • Guide a team of engineers in delivering robust payment solutions, providing mentorship and technical direction. • Drive root cause analysis and resolution for critical payment incidents, leading Emergency Response Teams (ERTs) as needed. • Identify opportunities for system improvements, automation, and innovation to enhance payment workflows and transaction efficiency. • Collaborate with product managers, architects, and external partners to define technical requirements and roadmaps for payment initiatives. • Conduct design and code reviews, ensuring adherence to best practices and high-quality deliverables. • Stay ahead of payment industry trends, emerging technologies, and regulatory changes, integrating them into team strategies. • Build and retain a high-performing technical team, fostering a culture of collaboration and continuous learning. • Manage special projects and perform additional duties as assigned Required Skills/Knowledge: • Bachelor’s degree in Computer Science/Engineering or related field with a minimum of 4 years of experience in Information Technology; or in lieu of a degree, 6 years of IT experience • Minimum 4 years of application development experience, with at least 2 years focused on payment systems or financial applications. • 2+ years of experience leading technical teams or mentoring engineers. • 5+ years of hands-on experience with Java, J2EE, Web Services, and Spring Framework. • 3+ years of experience designing and implementing microservices architecture and cloud platforms (e.g., AWS, PCF, Azure). • 2+ years of experience with CI/CD tools such as Maven, GitHub, Jenkins, and monitoring tools like Splunk. • Strong expertise in agile software development practices and SDLC processes, with 5+ years of experience. • Proven ability to troubleshoot complex payment issues and lead incident resolution efforts. • Exceptional communication skills, with the ability to influence technical and non-technical stakeholders. • Willingness to work flexible hours to support emergencies and align with global teams. Desired Skills/Knowledge: • Deep knowledge of payment application integrations • Proficiency in database design, optimization, and querying with MySQL, SQL, or similar technologies. • Expertise in scaling CI/CD pipelines and driving DevOps practices. • Experience architecting secure payment systems compliant with PCI DSS and other regulatory standards. • Prior leadership experience in fintech, banking, or credit card industries. • Strong documentation and diagramming skills using tools like Visio, Word, or Whimsical. • High initiative and passion for driving technical innovation in payments. • Exceptional interpersonal skills to manage cross-functional collaboration and influence senior stakeholders. Eligibility Criteria: • Bachelor’s degree in Computer Science/Engineering or related field with a minimum of 4 years of experience in Information Technology; or in lieu of a degree, 6 years of IT experience Work Timings: 03:00 PM to 12:00 AM IST For Internal Applicants: • Understand the criteria or mandatory skills required for the role, before applying • Inform your manager and HRM before applying for any role on Workday • Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) • Must not be any corrective action plan (First Formal/Final Formal, LPP) • L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. • L08+ Employees can apply Grade/Level: 10 Job Family Group: Information Technology

Lead and manage the product analytics team to deliver strategic analytics insights, develop analytics roadmaps, drive product optimization, and foster innovation. | 10+ years analytics/data science experience, 5+ years managing teams, strong SQL/SAS and BI tool skills, marketing analytics expertise, excellent communication and leadership abilities. | Job Description: Role Title : VP, Analytics – Product Insights & Optimization (L12) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. • We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. • Synchrony celebrates ~52% women talent. • We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. • We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth Role Summary/Purpose: VP, Analytics – Product Insights & Optimization (people manager) role is a part of India Analytics Hub (IAH) and reports to CEPA & B2B leader in IAH, closely partnering with Product analytics leader and Product managers in US. The desired employee is expected to lead a highly motivated team to deliver on business and organizational priorities for the Product Analytics teams, providing strategic thought leadership in optimizing and scaling up current deliveries. This role will provide strategic thought leadership and data driven insights on diverse analytics and reporting activities to the product analytics team for multiple Synchrony products and capabilities The position is remote, where you have the option to work from home. Key Responsibilities: • Develop and implement a time-bound, tangible and actionable analytics roadmap & vision for the Product Analytics team within IAH, outlining key milestones, resources, and timelines for achieving long-term goals. • Elevate the analytics quotient & delivery from IAH in terms of proactive deepdives, analyses and self-initiated proof-of-concepts around product optimization. • Drive end-to-end analytics on newer Growth areas like MSF,MPQ, Digital Waller as well as continue to deepen analytics penetration in existing products like Pay Later, Prequal • Demonstrate and expand analytics impact with profit/LTV based product decision optimization use cases across all products • Be a hands-on leader and be able to roll-up sleeves to lead projects, perform data analysis • Build strong relationships with US and IAH teams to communicate the value proposition of the team and drive engagements and business impact across the enterprise. • Foster a culture of innovation & learning within people with high emphasis on sustainable & scalable practices. • Deliver on people management responsibilities including team planning, hiring, performance evaluation and career guidance • Deliver projects, adhering to expected timelines, accuracy & compliance with meticulous project management and mentor team members on analytical, technical and functional subject matters • Lead internal initiatives, perform other duties and/or special projects, as assigned Required Skills & Knowledge: • Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 12+ years of relevant analytics/data science experience. • 8+ years in building analytics to drive strategy with positive outcomes and measuring impact • 5+ years of hands-on Experience in SQL /SAS with proven ability to leverage advanced algorithms and be efficient in handling complex/large data; • 3+ years of experience in BI tools, e.g. Power BI, Tableau, Birst, etc. • 5+ years in marketing analytics • 5+ years of experience in managing teams with ability to motivate team, drive change, create a culture of learning, innovation and recognition • Ability to solve complex technical and people-oriented problems with minimal supervision • Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills • Strong written/oral communication & stakeholder management skills Desired Skills & Knowledge: • Superior thought leadership and framework based solutioning abilities • Experience in storytelling, presenting to senior leaders with strong communication skills • Innovative mindset that looks to improve current capabilities and discover new ones • Experience working with Python and R, preferably in a Linux-based cloud environment such as AWS • Experience with modeling/forecasting Eligibility Criteria: Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 12+ years of relevant analytics/data science experience. Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. The position is remote, where you have the option to work from home. For Internal Applicants: • Understand the criteria or mandatory skills required for the role, before applying • Inform your manager or HRM before applying for the role on Workday • Ensure that your professional profile is updated (fields such as education, prior experience, skills) and it is mandatory to upload your updated resume (Word or PDF format) • Must not be any corrective action plan (First Formal/Final Formal, LPP) • L10 + Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible • L10 + Employees can apply Grade/Level: 12 Job Family Group: Data Analytics

Lead and architect cloud native applications using Java and Spring, mentor and manage engineering teams, and implement DevOps processes in an Agile environment. | 10+ years technology experience with 6+ years in Java and Spring architecture, strong microservices and cloud platform knowledge, and leadership skills. | Job Description: Role Title: VP, Solution Architect (L12) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. • We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. • Synchrony celebrates ~52% women talent • We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being • We provide career advancement and upskilling opportunities for all to take up leadership roles Organization Overview: Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year.Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be. Role Summary/Purpose: Reporting to Senior Engineering Manager, a hands-on expert who thrives in System design, architecture and complex domains environments and leads the team by example in terms of code quality and on-time deliverables. To be successful in this role, deep expertise in solution, Cloud Native Apps Architecture, event-driven architecture, building resilient batch applications using Spring batch and the ability to influence and lead a team are musts. The Solution Architect will develop and lead a team of solution driven Engineers responsible developing, optimizing, and monitoring products & capabilities across Synchrony’s Apply-Buy platforms.The ideal candidate will have a solid and established track record of building successful, efficient & reliable applications, cloud migration experience, partnering with business & technology stakeholders to guide the delivery of agile, cost-effective, and high-performance complex cloud solutions. Key Responsibilities: • Motivate, influence and lead a team of Engineers, Dev Lead, Tech Lead, SREs. • Architect applications across the full stack using Synchrony standards i.e., leveraging PCF, AWS, J2EE, Spring Java and React. • Implement new technologies and assist developers as they migrate to new technologies • Coach and empower them to work efficiently and be responsible to deliver. • Design and Own Common Code Modules, Review and Approve them using formal approval process. • Be a Java/Solution Architect, CoP champion and contribute to community of practice. And encourage team members to contribute to respective Community of Practice. • Work in Agile Development & Scaled Agile Framework • Manage and Automate DevOps Process with Hands on • Influence and collaborate to deliver technical solutions with high quality, performance, and sound design principles. • Mentoring Tech leads(AVPs) to lead/build successful teams. • Hiring and retaining talent • Perform other duties and/or special projects as assigned. Qualifications/Requirements: • Bachelor's degree in computer science or related degree with modern application development experience, with a minimum 10+ years of experience in Technology Or in lieu of a degree 12+ years of experience required. • 6+ years in Software Architecture and Development using Java, Spring and modern front-end frameworks like React etc. • Strong expertise in building widgets that are hosted internally and/or consumed by 3rd party applications • Strong Experience in developing microservices with 12-factor app methodology. • Proven experience in designing and building applications from the ground up, with hands-on involvement across all phases of software development life cycle. • Strong Experience in Distributed Architecture with acumen for Monitoring and Incident Management leveraging tools like Splunk, New Relic • Working Experience with Scaled Agile Framework, and familiarity with tools like JIRA • Strong Experience with CICD Pipeline, Process and Tools • Strong Experience writing unit and integration tests and familiarity with frameworks like Junit, Mockito, Spring Test • Familiarity in designing application using SOLID principles, Java and microservice design patterns with business acumen. • Familiarity with Cloud Platform like Pivotal Cloud Foundry • Familiarity with Behavior Driven Development and API Test Automation • Working knowledge in RDBMS • Strong communication skills with technical and non-technical peers • Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. • Passionate to learn and understand diversified business domains and technologies. • Ability to quickly learn new technologies and frameworks. Eligibility Criteria: Bachelor's degree in computer science or related degree with modern application development experience, with a minimum 10+ years of experience in Technology Or in lieu of a degree 12+ years of experience required.. Work Timings: 2PM - 11PM IST This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants: • Understand the criteria or mandatory skills required for the role, before applying • Inform your manager and HRM before applying for any role on Workday • Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) • Must not be any corrective action plan (First Formal/Final Formal, LPP) • L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. • L10+ Employees can apply Grade/Level: 12 Job Family Group: Information Technology

Lead and manage tagging and cookies auditing tools, perform code audits, validate analytics implementations, and mentor team members on QA tools and processes. | 2-5 years experience in automation tools and tag management, knowledge of JavaScript and web design, experience in retail finance analytics, and a relevant quantitative degree or equivalent experience. | Job Description: Role Title: Manager, Quality Assurance - Digital Analytics (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. • We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. • Synchrony celebrates ~52% women talent. • We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. • We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview : Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth. Role Summary/Purpose: Manager, QA (Quality Assurance) - Digital Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). The role will include understanding of tagging & implementation , working knowledge of tools for validating digital properties , work closely across multiple business teams , recommend and setup QA across synchrony platforms to minimize manual efforts & errors. The model candidate must be skilled in QA and has ‘Go Getter Attitude’, Goal Oriented and should be able to deliver independently Key Responsibilities: • Lead, manage and setup tagging and cookies auditing tools for automating manually tested scenarios and user journeys into automated scripts/flows across multiple synchrony platforms. • Perform code audits on tag management systems for feature enhancements, run regression testing • Provide QA requirements, review & validate implementation of analytical, marketing technologies, across Synchrony digital platforms via tag management systems • Mentor and guide team members on QA tools and processes ​Required Skills & Knowledge: • 2 to 5 years of hands-on experience on any one of the tools to set up automation like Observepoint across consumer-facing websites, identify & report out test results • 1 to 3 years of hands-on experience in JavaScript, HTML, CSS or web design with ability to independently deliver on basic JavaScript concepts, set up algorithms/define flows for quality analyst role (QA) • 1 to 3 years working experience/knowledge in Tag management tools like Tealium, Adobe Launch, or Google Tag Manager • Working knowledge & understanding of core concepts / metrics in retail finance • Problem solving mindset & Self-starter Desired Skills & Knowledge : • Working experience in collaboration with analytics & Quality Assurance teams, code audits, setup and write code/algorithms based on the platform needs • Nice to have hands-on experience on any of the tools like cypress.io, Appium, LambdaTest or playwright • Mobile apps development experience or experience validating mobile analytics. • Strong understanding of concepts of online consumer privacy and consent management. • Experience with project management tools such as Jira or Workfront. Eligibility Criteria: BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 2 to 5 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 to 7 years of experience Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants: • Understand the criteria or mandatory skills required for the role, before applying • Inform your manager and HRM before applying for any role on Workday • Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) • Must not be any corrective action plan (Formal/Final Formal or LPP) • L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are eligible. • L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are eligible. • L4+ Employees can apply Level / Grade : 9 Job Family Group: Data Analytics