SymphonyAI

Lead go-to-market strategy for AI SaaS portfolio and manage a high-output team producing market content. | 10+ years in product marketing for B2B SaaS/enterprise software with 3+ years leadership and AI tool proficiency. | Introduction SymphonyAI is a leading global enterprise AI SaaS company transforming industries through proven, predictive and generative AI solutions. We partner with leading global organizations, consultancies and global system integrators (GSIs) to accelerate innovation and go-to-market velocity at scale. Serving Fortune 500 companies across Retail/CPG, Financial Services, Manufacturing, Media, and IT/Enterprise Service Management, we deliver measurable business outcomes through cutting-edge technology and deep domain expertise. Join our global team of innovators and help shape the future of AI-powered enterprise solutions in a collaborative, high-growth environment where your work creates real-world impact. KV1 Job Description About the Role SymphonyAI is hiring a Senior Director of Product Marketing to lead go-to-market strategy for our AI SaaS portfolio in retail and CPG. This is not a traditional PMM leadership role. We operate an AI-augmented marketing system that compresses months of GTM work into days. The right candidate understands that the production layer of PMM is largely solved by AI, and their value lies in strategy, editorial judgment, field connection, and system improvement. You will own positioning, competitive intelligence, sales enablement, and launch execution for a portfolio selling into enterprise retail buyers (VP Merchandising, VP Supply Chain, CFO, CTO). You will do this by orchestrating AI-powered workflows, not by manually building every asset from scratch. What You'll Own Go-to-Market Strategy Define and evolve positioning, messaging, and value propositions for enterprise buyers across merchandising, supply chain, and store operations Own launch strategy for new products and capabilities, including market segmentation, packaging, and pricing input Translate product capabilities into buyer-relevant language across business, technical, and analyst audiences AI-Augmented Content Operations Operate, refine, and extend AI-powered PMM workflows that produce competitive battlecards, sales enablement packages, messaging frameworks, campaign content, and presentation decks Encode proven sales methodologies into scalable, repeatable systems Continuously improve output quality by tuning prompts, reference data, validation rules, and feedback loops Reduce time-to-market for GTM assets by orders of magnitude compared to traditional PMM operations Editorial Judgment at Speed Serve as the quality gate on all AI-generated PMM output: messaging accuracy, audience register, proof point validity, competitive claims Make fast editorial decisions on high volumes of content without sacrificing strategic coherence Ensure every asset connects claims to consequences the buyer cares about (revenue, margin, time to value for business buyers; integration debt, scalability, governance for technical buyers) Competitive Intelligence as a System Own a continuous competitive monitoring system, not quarterly research projects Maintain structured competitor profiles with trap questions, displacement playbooks, and use case maps Translate competitive findings into field-ready assets within hours of signal detection Field Feedback and Evidence Curation Build and maintain closed-loop feedback between field sales and marketing systems Source, validate, and curate customer evidence (case studies, proof points, ROI metrics) in partnership with Value Engineering and Customer Success Run win/loss analysis to identify patterns, feed insights back into messaging and enablement, and brief leadership on trends Cross-Functional Orchestration Partner with Product Management to translate roadmap into market-facing narratives Equip Sales with enablement that maps to how they actually sell (discovery, qualification, competitive positioning, executive engagement) Support analyst relations briefings with structured prep, competitive framing, and market positioning Team Leadership Build and lead a lean, high-output product marketing team that operates as system operators and strategic thinkers, not just content producers Set the standard for AI-augmented PMM workflows and mentor the team on operating them effectively What We're Looking For Required: 10+ years in product marketing, B2B SaaS or enterprise software, with at least 3 years in a leadership role Demonstrated experience using AI tools to accelerate GTM operations (content generation, competitive analysis, enablement production, or similar) Strong editorial judgment: ability to evaluate messaging, positioning, and competitive claims quickly and accurately Deep understanding of enterprise buying committees and how to tailor messaging by persona (business buyer, technical buyer, economic buyer) Experience building feedback loops between field sales and marketing to improve asset quality and deal outcomes Track record of reducing time-to-market for GTM assets while maintaining or improving quality Comfort operating at both strategic and execution levels; this role requires both Preferred: Retail, CPG, or supply chain industry experience Familiarity with sales methodologies (MEDDICC, Challenger, value selling) and how they translate into enablement Experience with analyst relations (Gartner, IDC, Forrester) and enterprise buying cycles Background in prompt engineering, workflow automation, or AI-assisted content operations Experience with Salesforce, HubSpot, or similar GTM platforms What Success Looks Like in Year One AI-augmented PMM system is operational across competitive intelligence, messaging, enablement, and launch planning Time from product announcement to full GTM package (battlecard, talk tracks, one-pager, discovery guide) measured in days, not months Field sales rates enablement assets as directly useful in active deals (measured via adoption and feedback) Competitive intelligence is continuous and field-ready, not a quarterly deliverable Influenced pipeline and win rate improvements are measurable and attributable to PMM assets What This Role Is Not This is not a "build a 10-person team to produce assets manually" role. The system handles production. You handle strategy, judgment, and improvement. This is not a role where success is measured by volume of decks shipped. Success is measured by deal impact, field adoption, and competitive wins. This is not a role for someone uncomfortable with AI tooling. You will operate AI workflows daily, and you will be expected to improve them. #LI-Remote About Us Who We Are SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1600+ Enterprise customers globally and has grown to 2,300 talented leaders, data scientists, and other professionals across over 30 countries.

Design and evolve scalable, resilient industrial AI platform architectures and lead technical strategy. | Senior-level software architect with 10+ years experience, strong system design, cloud, and AI/ML familiarity. | Introduction SymphonyAI Industrial is a global leader in Industrial AI, enabling manufacturers and asset-intensive enterprises to transform fragmented IT, OT, and edge data into real-time, contextual intelligence that improves uptime, throughput, and operational efficiency. Our platform is built on Vertical AI - domain-aware models, ontologies, and knowledge graphs that understand industrial operations from day one. We are seeking a Software Architect to join our customer applications team and play a defining role in shaping the future of our industrial AI platform. This role is for a senior architect with a deep curiosity for how systems really work - someone who enjoys reverse-engineering complex platforms, challenging assumptions, and designing forward-looking architectures while staying hands-on and closely connected to engineering teams. Job Description What You Will Do • Own and evolve the platform-level architecture across cloud, edge, data, and AI systems, with a focus on scalability, resilience, and long-term extensibility. • Design end-to-end system architectures, from industrial data ingestion and microservices to AI/ML workflows and user-facing applications. • Act as a technical thought partner to engineering, ML, and product leaders - shaping decisions early rather than reviewing them late. • Reverse engineer existing systems, legacy platforms, and third-party integrations to uncover constraints, risks, and opportunities for modernization. • Define and document clear architectural patterns, reference designs, and system flows that accelerate development and reduce ambiguity. • Drive adoption of modern, cloud-native and event-driven architectures, including microservices, APIs, orchestration, and data pipelines. • Stay current on emerging technologies across AI, distributed systems, and developer platforms - prototyping and validating where appropriate. • Lead by example through hands-on technical engagement, design reviews, and selective code contributions. • Identify systemic bottlenecks, architectural debt, and scaling risks - and proactively drive solutions. What You Bring • A strong innovation mindset - you enjoy ambiguity, experimentation, and designing systems that don’t yet have clear precedents. • Proven experience architecting large-scale, distributed, data-intensive platforms, ideally with AI-enabled components. • Deep understanding of microservice architecture, cloud-native design, APIs, messaging/eventing, and distributed data systems. • Strong full-stack technical depth, with the ability to reason about backend services, data platforms, and modern front-end architectures. • Practical exposure to AI/ML systems, such as model integration, inference pipelines, feature stores, or analytics workflows. • Exceptional ability to communicate architecture visually and clearly through diagrams, flows, and written documentation. • A collaborative leadership style-you elevate teams through partnership rather than command-and-control. • Experience in industrial, enterprise SaaS, or complex platform environments is highly valued. Requirements / Qualifications • Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience. • 10+ years of software engineering experience, with 5+ years in senior or principal-level architecture roles. • Strong proficiency in modern programming languages (e.g., Python, Java, C#, TypeScript). • Extensive experience with cloud platforms (AWS, Azure, or GCP), containers, and CI/CD pipelines. • Familiarity with AI/ML frameworks, data platforms, and analytics systems. • Outstanding systems thinking, problem-solving, and communication skills. What Success Looks Like In 6-12 Months • You have developed a deep, working understanding of the existing platform, including its strengths, limitations, and technical debt. • You’ve identified and articulated a clear architectural evolution strategy, aligned with product and business priorities. • Engineering teams are using your architectural patterns, diagrams, and reference designs to move faster with greater consistency. • You’ve influenced or led the design of key platform capabilities (e.g., data pipelines, AI integration, core services, or scalability improvements). • Technical discussions are sharper and more forward-looking due to your involvement - fewer reactive fixes, more intentional design. • You are recognized as a go-to architectural authority and innovation partner across engineering, ML, and product teams. • The platform is measurably more scalable, maintainable, and innovation-ready than when you joined. About Us Why Join SymphonyAI • Architect technology that delivers real, measurable impact across global industrial operations. • Work at the intersection of AI, software architecture, and complex real-world systems. • Influence platform direction while remaining hands-on and technically engaged. • Join a culture that values deep thinking, curiosity, and engineering craftsmanship. • Help define how Industrial AI platforms are built, scaled, and evolved.

Lead and coach a team providing strategic customer insights and AI-driven analytics to a large grocery retailer, influencing senior executives and driving measurable business value. | 10+ years in consulting or insights roles with client leadership in grocery retail, expertise in loyalty and pricing analytics, hands-on experience with SQL, Power BI, Tableau, and prior management consulting experience. | Introduction SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are seeking a highly motivated and results-driven Enterprise Sales Executive to join our team, focusing on hunting new business opportunities within the retail CPG sector. We are seeking a Director, Customer Insights, this position provides dedicated consulting support to a large retailer. The Director of Customer Insights provides strategic, client-dedicated consulting leadership across one of our largest grocery retail clients, overseeing multiple Divisions. This role is both a people leader (managing a team of Senior Managers and Managers embedded in Divisions) and a senior hands-on thought partner with direct responsibility for one Division. You will champion a customer-centric retailing agenda, helping the client transform merchandising, pricing, and promotional decisions through AI-driven insights, advanced analytics, and actionable recommendations. The ideal candidate blends executive presence, consulting expertise, and analytic fluency to inspire teams, influence senior retailer stakeholders, and accelerate measurable business value. Please note: This role is a hybrid role and candidate will need to reside in or near the Philadelphia area. Job Description What you will do: Client & Strategic Leadership • Serve as the senior insights partner across multiple Divisions, guiding executives on customer-centric strategies in merchandising, pricing, and promotions. • Translate complex data into fact-based storytelling and actionable recommendations that influence retailer decision-making. Team Leadership • Lead and coach a team of Senior Managers and Managers, while directly supporting one Division to model best-in-class consulting. • Build team capabilities in insights delivery, client engagement, and commercial impact. Commercialization & Value • Drive adoption of SymphonyAI tools and ensure insights are activated and linked to measurable business outcomes. • Champion the Identify-Activate-Realize (IAR) framework to deliver commercial value for both client and SymphonyAI. Analytics & Transformation • Guide the client’s analytics transformation journey, bringing forward AI-driven insights and automation. • Oversee deep dives into loyalty and merchandising data to uncover opportunities and deliver business value What you will bring to SymphonyAI: • Bachelor’s Degree in Business, Analytics, or a related field; Master’s or MBA preferred. • 10+ years of experience in consulting, merchandising, category management, or insights roles, ideally with direct client leadership in grocery retail. • Proven success leading teams of consultants/managers and influencing at senior executive levels. • Expertise with customer and loyalty data, pricing/promotion analytics, and BI tools. • Track record of driving measurable client value and leading complex, cross-functional initiatives. • Strong consulting toolkit: problem structuring, synthesis, executive storytelling, change leadership • Prior experience at a top-tier management consulting firm. • Hands-on analytics capability (SQL, Power BI, Tableau) and comfort with AI/ML-driven insights platforms. • Demonstrated experience in commercialization of analytic products or SaaS tools. • Inspirational leader with a balance of strategic vision and hands-on consulting ability. • Strong communicator and influencer with executive presence. • Analytical thinker with a passion for uncovering the “why” behind customer behavior. • Skilled at building high-performing teams and cultivating client trust. About Us About Us: SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to today serve 2000+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.

Drive sales and strategic partnerships in the CPG data analytics sector by managing the full sales cycle, leveraging CRM tools, and collaborating with cross-functional teams. | Minimum 5 years sales/business development experience, preferably in data analytics or technology, strong CRM proficiency, excellent communication and negotiation skills, and knowledge of syndicated POS data and CPG analytics. | Introduction: As an Senior Account Manager, CPG Business Development for SAI’s Retail Collaboration and Data Monetization team, you will be responsible for driving sales and strategic partnerships. This individual will serve as the driver of sales efforts with a focus on Client Acquisition as well as portfolio expansion within our CPG Insights practice. Critical for success in this role will include communicating and demonstrating SAI’s products delivering client ROI and enhanced business performance within a Retail Collaboration environment. The Senior Account Manager, Business Development will be responsible for new business activities from front-of-funnel prospecting through deal close and client transition to the ongoing Customer Success team. Our ideal candidate will have experience within the CPG industry. Experience with broker management is a definite plus, as this role involves coordinating and optimizing third-party relationships to drive sales growth. Job Description: What you will do: • Build and maintain a robust pipeline of qualified leads and opportunities, ensuring consistent progress through the sales cycle. • Leverage Sales Enablement Technology, including CRM and Marketing tools, to communicate to targeted groups of prospects effectively and efficiently. • Develop and execute sales strategies to achieve revenue targets for retail collaboration subscriptions. • Understand the business needs and pain points of prospective clients to effectively position SymphonyAI’s solutions and services • Clearly articulate product and program features and benefits along with value proposition to multiple levels and personas within customer organizations • Write and customize proposals and presentations that clearly communicate why the solution is right for specific clients based on their business needs. • Demonstrate deep understanding of Retailer trends, successful use cases, and benefits of collaboration • Partner with multi-functional partners including Client Success, Pre-Sales and Product team to ensure complete understanding of relevant CPG use cases • Use CRM tools to manage sales pipeline and track customer interactions • Provide accurate sales forecasts and regular progress reports to sales leadership, highlighting key wins, challenges, and potential areas for improvement. What you will bring to SymphonyAI: • Excellent analytic skills and knowledge of data driven decision-making and leveraging customer insights, in a CPG environment. • Minimum of 5 years of experience in sales, business development, or a related role; preferably in the data analytics or technology sector • Proven experience as a sales hunter and an ability to drive strategic sales cycles and close business. • Track record of consistently meeting or over-achieving assigned objectives and working in a quota-based environment. • Excellent communication, negotiation, and presentation skills. • Aggressive self-starter, able to quickly adapt to changing environments. • Proficiency in CRM software and Microsoft Office Suite. • Bachelor’s degree in Business: Marketing, Data Analytics, or a related field • Requires knowledge of: • Syndicated Point of Sale (POS) Data Industry (e.g. NielsenIQ, Circana, SPINS, etc.) • Primary Research methods and analytics • eCommerce environments and Path-to-Purchase analytics About Us: About Us: SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to today serve 2000+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries. #LI-DC1 #LI-REMOTE