SymphonyAI

Lead and coach a team providing strategic customer insights and AI-driven analytics to a large grocery retailer, influencing senior executives and driving measurable business value. | 10+ years in consulting or insights roles with client leadership in grocery retail, expertise in loyalty and pricing analytics, hands-on experience with SQL, Power BI, Tableau, and prior management consulting experience. | Introduction SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are seeking a highly motivated and results-driven Enterprise Sales Executive to join our team, focusing on hunting new business opportunities within the retail CPG sector. We are seeking a Director, Customer Insights, this position provides dedicated consulting support to a large retailer. The Director of Customer Insights provides strategic, client-dedicated consulting leadership across one of our largest grocery retail clients, overseeing multiple Divisions. This role is both a people leader (managing a team of Senior Managers and Managers embedded in Divisions) and a senior hands-on thought partner with direct responsibility for one Division. You will champion a customer-centric retailing agenda, helping the client transform merchandising, pricing, and promotional decisions through AI-driven insights, advanced analytics, and actionable recommendations. The ideal candidate blends executive presence, consulting expertise, and analytic fluency to inspire teams, influence senior retailer stakeholders, and accelerate measurable business value. Please note: This role is a hybrid role and candidate will need to reside in or near the Philadelphia area. Job Description What you will do: Client & Strategic Leadership • Serve as the senior insights partner across multiple Divisions, guiding executives on customer-centric strategies in merchandising, pricing, and promotions. • Translate complex data into fact-based storytelling and actionable recommendations that influence retailer decision-making. Team Leadership • Lead and coach a team of Senior Managers and Managers, while directly supporting one Division to model best-in-class consulting. • Build team capabilities in insights delivery, client engagement, and commercial impact. Commercialization & Value • Drive adoption of SymphonyAI tools and ensure insights are activated and linked to measurable business outcomes. • Champion the Identify-Activate-Realize (IAR) framework to deliver commercial value for both client and SymphonyAI. Analytics & Transformation • Guide the client’s analytics transformation journey, bringing forward AI-driven insights and automation. • Oversee deep dives into loyalty and merchandising data to uncover opportunities and deliver business value What you will bring to SymphonyAI: • Bachelor’s Degree in Business, Analytics, or a related field; Master’s or MBA preferred. • 10+ years of experience in consulting, merchandising, category management, or insights roles, ideally with direct client leadership in grocery retail. • Proven success leading teams of consultants/managers and influencing at senior executive levels. • Expertise with customer and loyalty data, pricing/promotion analytics, and BI tools. • Track record of driving measurable client value and leading complex, cross-functional initiatives. • Strong consulting toolkit: problem structuring, synthesis, executive storytelling, change leadership • Prior experience at a top-tier management consulting firm. • Hands-on analytics capability (SQL, Power BI, Tableau) and comfort with AI/ML-driven insights platforms. • Demonstrated experience in commercialization of analytic products or SaaS tools. • Inspirational leader with a balance of strategic vision and hands-on consulting ability. • Strong communicator and influencer with executive presence. • Analytical thinker with a passion for uncovering the “why” behind customer behavior. • Skilled at building high-performing teams and cultivating client trust. About Us About Us: SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to today serve 2000+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.

Drive sales and strategic partnerships in the CPG data analytics sector by managing the full sales cycle, leveraging CRM tools, and collaborating with cross-functional teams. | Minimum 5 years sales/business development experience, preferably in data analytics or technology, strong CRM proficiency, excellent communication and negotiation skills, and knowledge of syndicated POS data and CPG analytics. | Introduction: As an Senior Account Manager, CPG Business Development for SAI’s Retail Collaboration and Data Monetization team, you will be responsible for driving sales and strategic partnerships. This individual will serve as the driver of sales efforts with a focus on Client Acquisition as well as portfolio expansion within our CPG Insights practice. Critical for success in this role will include communicating and demonstrating SAI’s products delivering client ROI and enhanced business performance within a Retail Collaboration environment. The Senior Account Manager, Business Development will be responsible for new business activities from front-of-funnel prospecting through deal close and client transition to the ongoing Customer Success team. Our ideal candidate will have experience within the CPG industry. Experience with broker management is a definite plus, as this role involves coordinating and optimizing third-party relationships to drive sales growth. Job Description: What you will do: • Build and maintain a robust pipeline of qualified leads and opportunities, ensuring consistent progress through the sales cycle. • Leverage Sales Enablement Technology, including CRM and Marketing tools, to communicate to targeted groups of prospects effectively and efficiently. • Develop and execute sales strategies to achieve revenue targets for retail collaboration subscriptions. • Understand the business needs and pain points of prospective clients to effectively position SymphonyAI’s solutions and services • Clearly articulate product and program features and benefits along with value proposition to multiple levels and personas within customer organizations • Write and customize proposals and presentations that clearly communicate why the solution is right for specific clients based on their business needs. • Demonstrate deep understanding of Retailer trends, successful use cases, and benefits of collaboration • Partner with multi-functional partners including Client Success, Pre-Sales and Product team to ensure complete understanding of relevant CPG use cases • Use CRM tools to manage sales pipeline and track customer interactions • Provide accurate sales forecasts and regular progress reports to sales leadership, highlighting key wins, challenges, and potential areas for improvement. What you will bring to SymphonyAI: • Excellent analytic skills and knowledge of data driven decision-making and leveraging customer insights, in a CPG environment. • Minimum of 5 years of experience in sales, business development, or a related role; preferably in the data analytics or technology sector • Proven experience as a sales hunter and an ability to drive strategic sales cycles and close business. • Track record of consistently meeting or over-achieving assigned objectives and working in a quota-based environment. • Excellent communication, negotiation, and presentation skills. • Aggressive self-starter, able to quickly adapt to changing environments. • Proficiency in CRM software and Microsoft Office Suite. • Bachelor’s degree in Business: Marketing, Data Analytics, or a related field • Requires knowledge of: • Syndicated Point of Sale (POS) Data Industry (e.g. NielsenIQ, Circana, SPINS, etc.) • Primary Research methods and analytics • eCommerce environments and Path-to-Purchase analytics About Us: About Us: SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to today serve 2000+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries. #LI-DC1 #LI-REMOTE