Stellantis

Lead end-to-end delivery of complex software initiatives coordinating cross-functional teams and managing releases. | Bachelor's degree and 5+ years in enterprise software delivery with Agile expertise. | Technical Delivery Lead - Connected Services Location: Auburn Hills, MI   Position Summary: Seeking an experienced Connected Services Technical Delivery Lead to support Stellantis Software Engineering organization responsible for Connected Vehicle platforms and digital services. This individual will drive the delivery of connected vehicle features spanning onboard vehicle software, cloud services, and mobile applications while coordinating engineering teams, suppliers, product owners, validation, and operations through the complete software delivery lifecycle. The ideal candidate combines technical understanding with exceptional delivery leadership and can effectively manage complex cross-functional software initiatives.   Responsibilities: * Lead end-to-end delivery of Connected Services software initiatives * Coordinate delivery across onboard vehicle software, cloud platforms, and mobile applications * Drive software releases from planning through launch readiness * Partner with Software Engineering, Product Management, Architecture, Validation, Operations, and external suppliers * Remove delivery roadblocks and proactively manage risks * Track milestones, dependencies, and release readiness * Facilitate Agile ceremonies and delivery planning * Manage issues using Jira and enterprise issue management tools * Coordinate change requests and release governance activities * Provide executive-level status reporting * Ensure quality, timing, and delivery objectives are achieved   Qualifications Basic Qualifications: * Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field * A minimum of 5 years leading enterprise software delivery * Strong experience delivering Connected Vehicle or Connected Services solutions involving multiple systems * Strong understanding of software delivery lifecycles * Experience working across: * Embedded/onboard software * Cloud platforms * Mobile applications * Strong Experience coordinating multiple engineering teams * Strong Agile delivery experience * Jira * Excellent stakeholder communication * Experience managing suppliers and external partners * Ability to communicate with technical and executive leadership Preferred Qualifications: * OTA (Over-the-Air) updates * Connected Vehicle platforms * Telematics * Vehicle software * Uconnect * Automotive software development * DevOps * CI/CD * APIs * Azure/AWS/GCP * Software Defined Vehicle experience

Lead initiatives to improve customer satisfaction and reduce vehicle buybacks by coordinating teams and analyzing business performance data. | Bachelor's degree with 7+ years relevant experience, 2+ years leadership, and strong Microsoft 365 skills. | Stellantis Mopar Technical Service Operations is seeking a Field Technical Service Manager to lead initiatives focused on improving customer satisfaction and reducing vehicle buybacks across the United States market. This position serves as the primary liaison between Technical Service Operations, Field Operations, Customer Care, Quality Engineering, Dealer personnel, and third-party partners to drive timely and accurate vehicle repairs, resolve customer concerns, and improve overall service execution.    The role provides leadership and direction for a North American network of field service personnel who support Stellantis dealerships by delivering in-dealership and remote technical assistance, troubleshooting complex diagnostic and repair concerns, supporting dealer service operations, and serving as subject matter experts for Stellantis brands. The Field Technical Service Manager ensures field resources are effectively deployed, aligned to organizational priorities, and equipped to resolve complex vehicle concerns while driving customer satisfaction and reducing buyback risk.    Duties Include:    * Manage and oversee a North American network of field service personnel to support in-dealer and remote technical service support for complex vehicle diagnostic and repair concerns, emerging product issues, and vehicles with elevated buyback risk.  * Lead and coordinate all buyback reduction initiatives across the organization, ensuring alignment of actions, priorities, and resources to minimize vehicle repurchase risk.  * Serve as project manager for cross-functional buyback reduction activities, facilitating stakeholder meetings, monitoring progress, and driving accountability for deliverables and results.   * Identify process gaps, execution failures, and systemic barriers that delay vehicle repairs, and develop corrective actions that improve response times and service outcomes.  * Partner with Customer Care, Quality Engineering, Supply Chain, Business Centers, dealer personnel, and third-party vendors to resolve vehicle concerns and customer escalations.  * Analyze business performance data, identify trends, and develop reporting tools that improve visibility into at-risk vehicles, case status, escalation activity, and program effectiveness.  * Lead the development and enhancement of systems, dashboards, reporting solutions, and case management processes that support improvement in repair outcomes and buyback reduction.  * Monitor field activity, measure program effectiveness, and identify opportunities for continuous improvement and implement solutions that enhance operational efficiency, customer satisfaction, dealer performance, and buyback prevention outcomes.  * Develop and maintain process documentation, presentation materials, business updates, and executive-level communications to support organizational objectives.  * Provide leadership, direction, coaching, and performance oversight for field technical service personnel and third-party partners supporting Stellantis dealerships throughout North America.   Success in This Role:    * Ensures timely resolution of vehicle concerns and customer escalations while improving overall customer satisfaction.  * Reduces vehicle buyback activity through effective program leadership, stakeholder engagement, and execution of corrective actions.  * Delivers process improvements, reporting enhancements, and system solutions that increase operational effectiveness and visibility.  * Identifies and removes barriers that prevent timely vehicle repair and dealer resolution.  * Provides meaningful business insights through data analysis, trend identification, and executive reporting.  * Demonstrates strong collaboration across Mopar, dealer operations, and third-party partners.  * Balances operational responsibilities with strategic initiatives to achieve business objectives and performance targets.  * Communicates effectively with stakeholders at all organizational levels, including executive leadership.  * Builds and develops a high-performing field technical service organization capable of resolving complex diagnostic and repair challenges throughout the dealer network.  * Ensures field personnel are effectively supporting dealer service teams, improving repair outcomes, and enhancing the customer experience.  * Leverages field technical insights to influence quality improvements, service processes, training needs, and organizational priorities.  * Maintains strong alignment between field technical service activities and enterprise objectives related to customer satisfaction, vehicle repair timeliness, and buyback reduction.    Qualifications Basic Qualifications:    * Bachelor's degree in Business, Engineering, Operations, or a related discipline  * Minimum 7 years of experience in Operations, Field Support, Aftersales, Customer Experience, Program Management, or related business functions  * Two or more years of experience leading, developing, and managing direct reports  * Strong understanding of dealership operations, customer service processes, and automotive service environments  * Demonstrated ability to analyze complex business challenges and develop effective solutions  * Strong project management and organizational skills with the ability to manage multiple priorities simultaneously  * Ability to thrive in a fast-paced environment with changing priorities and deadlines  * Strong written, verbal, and interpersonal communication skills  * Strong analytical and problem-solving capabilities  * Experience developing reports, dashboards, and business performance metrics  * Advanced presentation skills, including experience presenting findings and recommendations to leadership audiences  * Advanced proficiency in Microsoft 365 applications, including Excel, PowerPoint, and Copilot    Preferred Qualifications:    * Master's degree in Business Administration, Engineering, or a related discipline  * Experience leading large-scale cross-functional programs or strategic initiatives  * Experience in automotive or related field technical support  * Knowledge of automotive warranty administration, customer escalation processes, or vehicle repurchase mitigation activities  * Experience developing business requirements and managing third-party partners  * Experience with reporting tools, data analytics, or customer case management systems

Oversees supplier quality programs ensuring quality milestones and cross-functional collaboration. | Requires engineering degree and 8+ years in quality, engineering, or manufacturing with strong communication and travel ability. | The e & ICE Powertrain Program Manager (PM) is responsible for future and carryover e & ICE Powertrain related programs from a Supplier Quality (SQ) perspective. They will focus on e & ICE Powertrain programs. The e & ICE Powertrain PM is responsible for ensuring key quality milestones/goals are met for all supplier components involved in the assigned programs. This individual will also work cross functionally with Engineering, Manufacturing, Supply Chain, Purchasing and Plant SQ, through the full life cycle of components from early development, sourcing, launch phase and into production. A Program Manager needs to be able to develop, present, and explain program status updates to senior leadership.   The following responsibilities apply to a Program Manager: * Track and provide status updates on Supplier Quality activities for designated programs * Analyze and track Key Activity Indicators (KAIs), Key Performance Indicators (KPIs), Propulsion System KPIs (PSKs), and other related key supplier operational metrics for Stellantis and make recommendations and/or escalate issues as appropriate. * The Program Managers will facilitate Supplier Quality Engineers (SQE) follow-up and closure of issues identified at a Powertrain facility during the launch phase. * Manage program reporting requirements for program reviews * Work with internal stakeholders in the early stages of the concept phase to gain understanding of supplier risk issues on future program development with a concept phase proactive focus * Provide objective recommendations to the supplier pre-selection and sourcing decisions. * Facilitate safe launch strategies and problem resolution reviews * Support the achievement of development and execution phase deliverables to assure flawless launch results and supplier readiness. Qualifications Basic Qualifications: * Minimum of a Bachelor of Science in Engineering from an ABET accredited university * Minimum of 8 years' work experience in quality, engineering, production, manufacturing, or related field * Strong presentation skills * Self-motivated / organized / accountable and with a strong sense of urgency / able to prioritize with minimal supervision * Experience in Supplier Quality, Purchasing, Supply Chain, Engineering or Manufacturing * Strong communication, analytical and negotiating skills at all levels of management * Team building, coaching and program management skills * Ability to travel within the North America region 30-50% * Proficient in using Microsoft Office Suite * 3 years Program Management experience   Preferred Qualifications: * MBA or Engineering Master's degree * 3 years SQE experience * Strong conflict resolution skills * Experience within powertrain areas, plastics, casting, forging, machining and assembly

Lead coordination of cross-functional initiatives and manage integrated project plans with executive reporting. | Bachelor's degree and over 5 years of project management experience with strong analytical and Microsoft Office skills. | The Project Manager, Profitable Volume Growth, plays a critical role in driving execution, governance, and value realization across the Sales & Marketing Value Creation Program. This role serves as the operational backbone of the workstream, coordinating initiatives across Dealer Performance, Vehicle Optimization, Market Intelligence, Owner Loyalty, Vehicle Allocation & Distribution, Customer Experience, Inventory Management, and Sales Operations to accelerate profitable growth and market share gains.  The successful candidate will partner closely with workstream leaders, initiative owners, finance teams, and executive stakeholders to ensure disciplined project management, milestone delivery, performance tracking, risk mitigation, and executive reporting. This individual will help translate strategy into measurable actions while maintaining a relentless focus on business impact and execution excellence.  Key Responsibilities:  Program & Workstream Management  * Lead day-to-day coordination of the Profitable Volume Growth workstream portfolio.  * Develop and maintain integrated project plans, milestone tracking, dependencies, and critical path activities.  * Establish governance processes to ensure accountability, transparency, and timely decision-making.  * Coordinate workstream reviews, steering committee updates, and executive leadership presentations.  * Monitor initiative progress and proactively identify risks, challenges, and mitigation actions.  Performance & Value Tracking  * Partner with Finance and initiative owners to track value creation targets, KPIs, and business outcomes.  * Develop dashboards and reporting mechanisms that provide real-time visibility into performance and execution status.  * Monitor implementation effectiveness and support course corrections to maximize impact.  * Ensure alignment between operational actions and financial outcomes.  Cross-Functional Leadership  * Facilitate collaboration across Sales, Marketing, Dealer Network Development, Supply Chain, Finance, Product Planning, Customer Experience, Analytics teams and other stakeholders as needed.  * Drive alignment among multiple initiative owners and stakeholders to remove barriers and accelerate execution.  * Support prioritization efforts and resource allocation decisions across competing initiatives.  Executive Communications & Governance  * Prepare executive-ready presentations, scorecards, and progress updates for senior leadership.  * Coordinate workstream governance meetings, action item tracking, and decision logs.  * Ensure leadership teams have clear visibility into accomplishments, risks, and value realization opportunities.  Continuous Improvement  * Identify opportunities to streamline processes, improve decision-making, and enhance execution discipline.  * Apply project management best practices to improve workstream efficiency and effectiveness.  * Drive a culture of accountability, speed, and results-oriented execution consistent with VCP objectives.  Qualifications Basic Qualifications: * Bachelor's degree in Business, Marketing, Finance, Engineering, or related field.  * Minimum 5 years of experience in project management, program management, business operations, consulting, sales operations, or strategy.  * Demonstrated experience leading complex, cross-functional initiatives.  * Strong analytical and problem-solving skills with the ability to synthesize large amounts of data into actionable insights.  * Exceptional organizational and stakeholder management capabilities.  * Advanced proficiency in PowerPoint and Excel.  * Strong written and verbal communication skills with executive-level presence.    Preferred Qualifications: * Automotive, retail, commercial, or dealership experience.  * Experience supporting transformation, performance improvement, or value creation programs.  * Knowledge of sales performance metrics, market intelligence, inventory optimization, or commercial operations.  * Familiarity with financial analysis, KPI management, and value realization methodologies.  * PMP, Lean Six Sigma, or equivalent project management certification.

Lead sourcing activities and liaise between purchasing and cross-functional teams to meet project milestones and KPIs. | Bachelor's degree and 8+ years experience in purchasing or supply chain with strong negotiation and SAP skills. | The North America ICE Purchasing Program Manager is responsible for leading the activities and the sourcing functions for new programs. This position will support the production buyers on purchasing responsibilities for the program and act as the liaison between Purchasing and the cross functional teams including engineering, supplier quality, supply chain management, finance, VCE, manufacturing and suppliers. The Program Manager ensures purchasing requirements and KPIs are met at each milestone by removing obstacles, aligning purchasing tasks with timelines, and prioritizing actions for execution and management support. This role leads the sourcing cycle and proactively manages risk by systematically identifying, assessing, and prioritizing potential issues. The Program Manager develops and implements mitigation plans, monitors risk status, escalates critical issues promptly, and coordinates cross-functional responses to minimize impact.   Additionally, this position features executive-level interface as the Program Manager is responsible for supporting Product Committee meetings in addition to other product development and governance activities.   Responsibilities include but are not limited to: * Report out to executive leadership on purchasing metrics to support vehicle program metrics * Guarantee the achievement of project targets through the selection of suppliers * Ensure purchasing requirements and metrics are met at all program milestones by removing roadblocks * Guarantee the adequacy / alignment between the project and the commodity teams on sourcing strategies for all parts, including carry over, also taking into account the supplier risk * Align to the program variable and investment targets for purchased components * Contribute to the development of economic targets * Guarantee the achievement of ‘Tool Kick off’ with supplier in line with the planning and the capacity requirements of the project * Ensure compliance with the conditions of execution of the supplier contract (in particular cost, time and production capacity, etc.) in the development, industrialization and / or mass production phase * Monitor the supplier’s economic impacts for evolutions during development * Support to detect failing suppliers as early as possible and ensure the right level of reactivity and escalation to deal with these cases of failure * Assess program capacities, communicating the vehicle program needs so the team can properly support the program * Provide purchasing’s input throughout the various milestones of the development cycle (sourcing, launch readiness, post launch supplier issues/recognitions, etc.) to ensure a successful program * Implement Resourcing strategy, optimizing DMC for all North America vehicles Qualifications Basic Qualifications: * Bachelor’s degree in Business, Finance, Supply Chain Management, Engineering or related field (ABET accredited) * Minimum 8+ years’ experience, including 3+ years in Supplier Quality, Purchasing, SCM, Engineering or related areas * Strong organizational skills; excels in fast-paced, complex environments * Strong negotiation skills and the ability to think and act strategically * Self-motivated, resourceful, and able to manage multiple projects * Results-oriented leader with experience guiding cross-functional teams * Excellent communication skills; comfortable with all management levels * Deep understanding of Group Purchasing business processes * Proficient in MS Office, SAP, and Qlik Sense * Effective under pressure; strong interpersonal skills * Willingness to travel (0–20%), primarily within North America  Preferred Qualifications: * MBA / Master’s degree * Previous buyer experience * Experience working with SAP

Lead planning, coordination, and delivery of technology initiatives while managing risks and schedules and liaising between business and technical teams. | Bachelor's degree with 4+ years in technology program/project management, proficiency in Agile/Waterfall, and experience with Jira or Azure DevOps. | The ICT Program Manager is responsible for leading the planning, coordination, and delivery of technology initiatives supporting Vehicle Allocation, Inventory Management, and Ordering systems. This role partners closely with business stakeholders, product owners, and technology teams to ensure requirements are clearly defined, priorities are aligned, and solutions are delivered successfully.   The Program Manager serves as the primary liaison between business and technical teams, helping translate business needs into actionable requirements while managing project schedules, risks, dependencies, and delivery activities. The role is accountable for driving project execution, facilitating cross-functional collaboration, and supporting successful implementation of business and technology solutions.   KEY RESPONSIBILITIES * Lead the delivery of technology projects and enhancements across Vehicle Allocation, Inventory Management, and Ordering platforms. * Partner with business stakeholders to gather, analyze, and document functional and technical requirements. * Translate business needs into user stories, business requirements, process flows, and acceptance criteria. * Develop and maintain project plans, timelines, milestones, and delivery schedules. * Coordinate activities across business, development, testing, data, integration, and support teams. * Manage project risks, issues, dependencies, and action items, ensuring timely resolution and escalation when needed. * Facilitate requirements workshops, project meetings, status reviews, and stakeholder communications. * Support backlog refinement and prioritization activities in partnership with business and product teams. * Collaborate with technical teams to understand system integrations, data flows, interfaces, and solution impacts. * Ensure requirements are communicated clearly and implemented according to business needs. * Coordinate testing activities, including system testing, integration testing, User Acceptance Testing (UAT), and defect management. * Support implementation planning, deployment activities, user readiness, and transition to production support. * Monitor project performance and provide regular updates on scope, schedule, risks, and key milestones. * Maintain project documentation, governance artifacts, process documentation, and implementation records. * Identify opportunities to improve project delivery processes and team collaboration.   Qualifications BASIC QUALIFICATIONS * Bachelor's degree in Computer Science, Information Systems, Business Administration, Supply Chain, or a related field. * Minimum 4 years of experience in program management, project management, business analysis, or technology delivery roles. * Experience leading cross-functional projects involving business and technical stakeholders. * Strong requirements gathering, documentation, and stakeholder management skills. * Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments. * Familiarity with project management and work tracking tools such as Azure DevOps, Jira, ServiceNow, or similar platforms. * Understanding of software development lifecycle (SDLC) processes. * Working knowledge of system integrations, APIs, data flows, and enterprise applications. * Strong organizational, analytical, problem-solving, and communication skills. PREFERRED QUALIFICATIONS * Experience supporting Sales, Supply Chain, Inventory Management, or Ordering systems. * Experience participating in enterprise application implementations or system enhancement projects. * Knowledge of reporting, data management, and business process improvement practices. * PMP, CAPM, Scrum, Agile, or related certifications preferred.

Gather and document business requirements to improve dealer-facing platforms and workflows. | Bachelor's degree with 3+ years IT business analysis and programming experience, strong Agile proficiency. | The IT Business Systems Analyst – Aftersales Dealer Experience supports the design, enhancement, and continuous improvement of digital platforms critical to the Mopar Aftersales ecosystem. The role focuses on understanding dealer service, warranty, and parts workflows and translating them into actionable IT requirements that improve dealer efficiency, customer satisfaction, and operational performance.   Key Responsibilities:   Dealer Requirements & Business Analysis * Gather, analyze, and document business requirements related to dealer‑facing platforms and tools such as service reception, online booking, DMS integrations, etc * Map dealer workflows, pain points, and opportunities for digital improvement using structured analysis techniques. * Translate dealer needs into functional specifications, process flows, and user stories with clear acceptance criteria. * Conduct root-cause analysis for dealer-reported issues and propose data-backed solutions. Platform Enhancement & Delivery Support * Support product backlog definition, refinement, and prioritization based on dealer impact, business value, and feasibility — aligned with practices seen in dealer product road mapping. * Partner with Agile delivery teams (developers, QA, UX, suppliers) to ensure requirements are implemented accurately and on schedule. * Participate in UAT to validate functionality and ensure solutions meet dealer expectations. * Document and communicate release notes, training needs, and platform changes to dealer stakeholders. System & Data Coordination * Support integrations across multiple dealer systems (parts ordering, service tools, catalogs, warranty systems, sales & aftersales applications). * Define requirements related to data quality, dealer account structures, permissions, pricing logic, catalog updates, or operational workflows — following patterns used in cross-system accessory and eCommerce BA roles. * Validate data flows, configurations, and cross-functional dependencies across IT and business teams. Stakeholder Collaboration & Communication * Collaborate with Dealer Operations, Aftersales, Commercial, Parts Sales & Marketing, and IT product teams to ensure alignment of priorities. * Serve as a liaison ensuring dealer pain points, feedback, and operational requirements are captured and transformed into system improvements. * Communicate status, risks, and key decisions to leadership and cross-functional partners. Continuous Improvement & Dealer Experience Innovation * Identify opportunities to improve dealer efficiency, satisfaction, and performance through digital enhancements. * Leverage dealer usage analytics and performance metrics to recommend improvements. * Support strategic initiatives such as new dealer portal capabilities, workflow modernization, and integration of new service or parts applications. Qualifications Basic Qualifications: * Bachelor’s degree in Information Systems, Business, Computer Science, or related field. * Minimum 3 years of experience as an IT Business Analyst or similar role supporting digital, operational, or dealer-facing systems. * Minimum 3 years programming experience. * Strong experience gathering and documenting business/functional requirements and writing user stories. * Familiarity with Agile/Scrum methodologies. * Excellent communication and stakeholder engagement skills. * Ability to analyze dealer workflows and translate operational needs into systems requirements. Preferred Qualifications: * Experience with automotive dealer operations (service, warranty, parts, sales). * Understanding of systems used in dealer environments (DMS, service tools, eCommerce platforms, parts systems). * Exposure to digital transformation or dealer modernization initiatives — as seen in the dealer product function.  * Familiarity with multi-system integrations, catalog or pricing data, and operational data workflows.

Translate business needs into system requirements and facilitate collaboration between business and ICT teams. | Bachelor's degree, 5+ years IT systems experience, 3+ years programming, strong requirements gathering and stakeholder management. | The ICT Business Analyst plays a critical role in bridging business stakeholders and ICT delivery teams to ensure that business needs are accurately captured, translated into actionable system requirements, and delivered successfully. The role supports digital platforms, operational systems, and data flows across Aftersales, eCommerce, Dealer Experience, Accessories, Pricing, Warranty, Fleet, IAM, and related domains.   The analyst partners closely with Product Owners, business teams, and technical delivery teams to drive system enhancements, improve operational efficiency, and enable scalable, data‑driven solutions that support business growth and customer experience.   Key Responsibilities:   Business Requirements & Analysis * Gather, analyze, and document detailed business requirements for new initiatives, enhancements, and platform improvements. * Translate business needs into functional specifications, process flows, user stories, and data requirements for ICT delivery teams. * Define and document business rules * Support backlog refinement and prioritization in collaboration with Product Owners. Stakeholder & Cross‑Functional Collaboration * Act as the primary liaison between business stakeholders and ICT vendor teams. * Partner with Product Management, Operations, Finance and external vendors as needed. * Facilitate workshops, requirement reviews, and solution walkthroughs to ensure shared understanding and alignment. Solution Design & Delivery Support * Support solution design by ensuring requirements align with existing platforms, integrations, and data models. * Coordinate and support User Acceptance Testing (UAT), including test scenario definition, defect triage, and validation of business outcomes. * Assist with release readiness, documentation, and post‑launch support activities. Data, Systems & Process Enablement * Support data management activities * Identify process gaps and improvement opportunities across business and system workflows. * Leverage reporting and analytics to validate requirements, measure outcomes, and support decision‑making. Continuous Improvement & Innovation * Contribute to business improvement initiatives, including automation, AI, and data‑driven enhancements where applicable. * Support standardization of requirements documentation, best practices, and delivery processes across ICT initiatives. Qualifications Basic Qualifications: * Bachelor’s degree in Business, Information Systems, Computer Science, or a related field. * Minimum 5 years of working experience in IT Systems * Proven experience as a Business Analyst within ICT / IT‑driven environments. * Minimum 3 years programming experience. * Strong requirements gathering, documentation, and stakeholder management skills. * Experience working with cross‑functional teams and agile or hybrid delivery models. * Excellent communication, analytical, and problem‑solving abilities.