Source One Technical Solutions

Lead ServiceNow CSM implementation projects, gather and document requirements, manage testing and UAT, and collaborate with global teams. | 5-8 years of business analysis experience with ServiceNow, strong communication skills, and ability to work across multiple time zones. | Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical consumer goods manufacturing client in Summit, NJ. No Third-Party, No Corp to Corp, No Sponsorship Title: ServiceNow (CSM) Business Analyst Location: Summit, NJ Remote (Mon-Fri, 40 hours) must be able to work in LATAM, ANZ, APAC time zones Contract Duration: 12 months, with likely extension Pay Rate: $42.00 per hour (w2) • Must Have Service Now CSM Customer Service Module experience only! • Must Be Able to work in various times zones supporting LATAM, ANZ and APAC. • Must Have Exceptional English Speaking Communication Skills ServiceNow Business Analyst Customer Service Module (CSM) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow’s Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module. • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution. • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items. • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence). • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT). • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow. • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs. • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders. • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions. • Document weekly status reports and communications using Microsoft PowerPoint and Excel. • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Qualifications: • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM. • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module. • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus. • Experience working on complex IT-led projects across multiple workstreams. • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations. • English is a must • Flexibility to work across various time zones to align with global project teams. • Proven experience leading architectural reviews and engaging with relevant review boards. Additional Information: • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives.

Build custom web and mobile back-end apps, support A/B testing and AI/ML model deployment, and collaborate with research teams using AWS infrastructure. | 5+ years in research software development with AWS, Python FastAPI, JavaScript, machine learning libraries, and ability to work independently in interdisciplinary teams. | Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant to our direct client, an on-demand, autonomous ride-hailing company in Los Altos, CA. • * We are unable to work with third party companies for this role. Title: Senior Research Software Engineer - Human Behavior and Carbon Neutrality (Contract) Pay Range: $100/hr - $161/hr (W-2) plus benefits (see below) Schedule: Mon-Fri, 8:00am-5:00pm PST, remote with preference given to Bay Area candidates Job description: Partner across disciplines to create new interactive prototypes and support human subjects research data collection. In this role, you will build custom web apps (front and back-end) and the back end for mobile applications (iOS, Android) and will also support A/B testing and AI/ML model training and deployment. We're looking for someone with 5+ years of software development experience in a research setting, including expertise in AWS, FastAPI, JavaScript, and Python. Responsibilities: - Work with scientists and engineers to design and build systems that support research goals. - Assist research teams in developing their project's schedule. - Iteratively develop user interfaces that showcase research concepts. - Interface with other engineering teams to coordinate software development, utilize AWS infrastructure, and ensure software meets information security requirements. - Manage your time across projects. - Grow with other research software engineers on the HCAl team. Requirements: - 5+ years of software development experience in a research setting (academic or industry) - AWS experience (e.g., ECS, S3, CDK/Cloudformation, Sagemaker, DynamoDB) - Experience building APIs using Python frameworks, including FastAPI - Experience with front/back-end web development, including JavaScript and Python - Experience with machine learning libraries - A prototyping mindset - building solutions that are "good enough" to answer a steady stream of scientific questions - Ability to work independently in a collaborative, interdisciplinary team environment, with excellent visual, verbal, and written communication skills; comfortable receiving and incorporating constructive feedback Benefits: - PTO and paid holidays - Pre-tax commuter benefits - Employer Subsidized healthcare benefits - Flexible Spending Account for healthcare-related costs - Covers all costs for short- and long-term disability and life insurance - 401k package

Lead and manage a technical team in new product development and sustaining projects involving plastic and rubber injection molded parts, CAD design, manufacturing support, and quality assurance. | Bachelor's or Master's degree in Engineering, 10+ years in development/manufacturing environment, 5+ years leadership experience, strong CAD skills, knowledge of manufacturing processes, and ability to travel. | The Engineering Manager oversees and manages the work of the technical team in the Auburn Hills facility. Manager leads a group engaged in new product development and sustaining projects. Will assist with new proposals, cost savings and improved manufacturing techniques and designs. The position requires the execution of any product work which has been identified as important to the ongoing business health and growth of our client. The position requires strong leadership of the staff, excellent presentation skills and adaptability to an ever-changing work list and priorities. This is a hands-on position. Strong interpersonal skills are a must. Responsibilities: • Assist in design and development of various products including plastic and rubber injection molded parts. • Generate 3D and 2D CAD files • Work on projects within the Product Development Process and create deliverables to achieve or improve product performance, cost & specification as well as project budget and schedule • Translate user or regulatory requirements into test and validation plans, engineering design documentation, or product build specifications. • Aid in technical support and presentation of data for the marketing and sales team • Conduct product validation and verification testing for production part or process approvals. • Work directly with suppliers on technical issues or projects with the support of the purchasing department as required. • Assist in quality aspects of the engineering design by identifying key quality characteristics and/or methods required to ensure product conformity to the design, user, or regulatory requirements. • Support manufacturing with aiding in work instruction generation, technical guidance on process settings and aid in development/implementation of new manufacturing test/build equipment as needed. • Troubleshoot product and assist in root cause analysis as well as corrective action implementation. • Updating, creating engineering documentation (drawings, user instructions, 3D CAD data), Bills of Materials. • Provide design support for new product development, custom quote and custom design modifications. • Execute any other instructions as assigned by the Chief Engineer. Qualifications: • Master's or Bachelor's Degree in Engineering or related field. • 10 years of experience working in a development/manufacturing environment. • Demonstrated experience developing a product from cradle to grave. • Minimum of 5 years in a leadership position with multiple direct reports. • Experience in working within an ISO quality system is a plus. • Strong understanding of Engineering principles • Knowledge of Electrical/Electronics concepts a definite plus. • 2D and 3D CAD skills, SolidWorks preferred • Experience with SolidWorks PDM a plus • Working knowledge of Design for Manufacturing and FEA a plus • Familiar with Stage Gate style product development cycles. • Must be a good team player as well as an individual contributor • Experience in product development, program management or sustainment engineering • Knowledge of various manufacturing processes, experience with design for plastic or rubber injection molding and material selection • Bi-Lingual French/English is a strong plus. • Experience working with contracts and within regulatory requirements is a plus. • Experience with 3D printing a plus. • Experience in lean manufacturing and root cause analysis is a plus. • Experience with product certifications such as NFPA, NIOSH, etc. a strong plus. • Good troubleshooting and analytical skills including root cause analysis. • Ability to lead and develop a team. • Must be able to work in a cross functional environment. • Must be able to interface with colleagues in a virtual environment. • Sense of urgency and ability to prioritize tasks effectively to ensure deadlines are met and to execute/close out projects. • Ability to travel outside of Canada, primarily to United States, on an as needed basis. • Approximately 25% of travel time.

Coordinate and oversee projects to ensure on-time, within scope and budget delivery while managing resources, risks, and client relationships. | 5-7 years project management experience, supply chain knowledge, program management skills, excellent communication, and preferably PMP certification. | Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant to our direct client, a global medical device company in Fort Worth, TX. Local candidates are preferred but this individual can work remotely. • * We are unable to work with the third-party companies for this role. Job Title: Project Manager IV (Contractor) Pay Rate: $59.26/hr (W-2) Duration: 9 months with possible extension 40 hours/week, Mon-Fri Job Summary: Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of the project. Prepare reports for upper management regarding the status of the project. Primary Responsibilities: • Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility • Ensure resource availability and allocation • Develop a detailed project plan to monitor and track progress • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques • Measure project performance using appropriate tools and techniques • Manage the relationship with the client and all stakeholders • Perform risk management to minimize project risks • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project • Track project performance, specifically to analyze the successful completion of short and long-term goals • Meet budgetary objectives and make adjustments to project constraints based on financial analysis • Develop comprehensive project plans to be shared with clients as well as other staff members • Develop spreadsheets, diagrams and process maps to document need Required: • 5–7 years or project management experience • Supply Chain experience • Program Manager (multiple workstreams / projects) experience • Ability to prepare and present extremely structured Steering Committee with several senior stakeholders; preparation, tone, and alignment are key for this role • Project nature is confidential, and international in nature; requires good discipline to project rules and delicate handling of information Additional: • Degree in Business Management or other related discipline • Project Management Professional (PMP) Certifications • Proven working experience in project management • Excellent client-facing and internal communication skills • Excellent written and verbal communication skills • Solid organizational skills including attention to detail and multitasking skills