Sound Transit

Design, develop, implement, and maintain ERP technical solutions while collaborating with teams and supporting systems. | Bachelor's degree and 5+ years IT experience with enterprise business applications, Oracle ERP proficiency, and business analysis skills required. | Salary range is $81k to $186k, with a midpoint of $133k.  New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market. Sound Transit also offers a competitive benefits package [https://www.soundtransit.org/sites/default/files/documents/sound-transit-benefits-guide.pdf] with a wide range of offerings, including: * Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner. * Long-Term Disability and Life Insurance. * Employee Assistance Program. * Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution). * Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year. * Parental Leave: 12 weeks of parental leave for new parents. * Pet Insurance. * ORCA Card: All full-time employees will receive an ORCA card at no cost. * Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses. * Inclusive Reproductive Health Support Services. * Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.   This is a term limited position of 3 years. GENERAL PURPOSE:  The Senior Solutions Engineer is responsible for determining requirements, designing, developing, debugging, testing, implementing, maintaining, administering, monitoring and supporting technical solutions using existing and emerging technologies, particularly on, but not limited to, the agency's Enterprise Resource Planning (ERP) applications such as Maximo and other transit operations applications as needed. Provides business analysis to internal and external customers to assist them with use of technology; develops and updates documentation for technical manuals, technical systems architecture, system specifications, test scripts, and training manuals; provides coordination between other IT teams and division that include hardware, networking, applications, software, applications and peripherals; and develops standards and methodologies for administering applications. This role collaborates with end users and cross departmental IT and business teams to build and implement new systems to solve business problems and help focus and align IT services and business needs. This is a hands-on technical role. ESSENTIAL FUNCTIONS: The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. * Implement and configure ERP Platform solutions based on business objectives, requirements and specifications. * Manages integrations with other Enterprise systems and applications. Creates/builds new integrations using a variety of integration technologies and techniques. * Participate as team resource on projects to collaborate with users and IT resources to identify and develop functional and process requirements, and review and advise on solution recommendations. * Coordinates with software vendors to understand optimum platform and software configurations and usage, to achieve application functional and process requirements based on vendor recommendations and best practices. * Facilitate the translation of business objectives and requirements into functional solutions using Agile and Waterfall methodologies as appropriate * Prepare and document requirements, solution diagrams, flowcharts, layouts and test plans * Analyze, define, estimate, and document work Level of Effort. * Design, develop, test, debug, and implement technical solutions based on existing and emerging technologies * Communicate concisely and effectively to address questions while providing subject matter expertise. * Respond to critical or changing priorities. * Explain complex technical solutions to technical and non-technical audiences. * Connect technological solutions with user and agency needs. * Develop innovative technical approaches as complete solutions to business problems. * Provides support of implemented solutions; oversees account management, account creation, changes and deletion; performs application & technical process support, error support (troubleshooting), and enhancement support; and performs maintenance and system security as required/needed. * Participates in preventative maintenance weekends and after-hours maintenances (as needed) to ensure patches and critical updates are applied to applications, platforms and infrastructure; documents work performed and maintains accurate change management records; updates system documentation and process documentation as needed. * Drive problem investigations and resolution as required. * Performs troubleshooting, upgrades, testing, and maintenance of ERP and other major systems and applications in assigned area. * Works with customers to provide requirements and process analysis, develop system design and system specifications; provides customer service and support to diverse internal and external customers. * Develops test data and scripts; develops and updates documentation such as technical manuals, technical system architecture, system specifications, test scripts, and training manuals; applies knowledge and skills from technical publications, manuals and other documents to systems maintenance and operations. * Procures new systems and applications, as directed; works with the vendor to implement and configure these applications to suit business and technical requirements of the agency. * Assists manager in tracking application licenses, costs, and budgets. * Monitors performance of systems and processors and troubleshoots issues and alarms; responds to alarms and issues as level 2 support and directs resolution of issues as required. * Provides support to the division/department on matters as directed; serves as staff on a variety of committees; maintains awareness of new trends and developments in the fields related to area of assignment; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations. * Communicate product status, risks, and outcomes through clear, transparent reporting.  * Escalate issues appropriately and proactively manage dependencies and risks. * Enable collaboration across product delivery, development, engineering and business teams.  * Foster a culture of accountability, continuous improvement, and customer-focused product thinking.  * Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency. * Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy. * It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees. * It is the responsibility of all employees to integrate sustainability into everyday business practices. * Other duties as assigned. MINIMUM QUALIFICATIONS: Education and Experience: Bachelor’s degree in Computer Science, Information Technology, Business Management, Information Systems, Engineering, or related field. Five years of experience in hands-on experience in information technology that includes administering enterprise level, networked business applications, along with experience in business analysis which includes designing and documenting requirements and process flows. Or an equivalent combination of education and experience.  Preferred Licenses or Certifications:   * Oracle Fusion Cloud Applications ERP Process Essentials Certified * Oracle Fusion Cloud Enterprise Resource Planning Certified Professional * ITIL v3 or v4 Certification. Required Knowledge and Skills: * Oracle Module Implementation and Configuration * Oracle Application Framework (OAF) * Oracle Forms & Reports development * Oracle BI Publisher (BIP) for reporting * Oracle Transactional Business Intelligence (OTBI) (Fusion Cloud) * Business process design, definition and implementation. * Requirements elicitation. * Backup and Restore, Disaster Recovery concepts. * System integration principles and methods. * Information Security and Compliance practices. * ITIL and Change Management principles. * UI and UX principles. * Databases, including SQL and schemas. * Agile principles to guide iterative delivery and continuous improvement. * Principles and practices of computer science and information systems. * Knowledge of IT applications, processes, software, and equipment. * Analyzing procedures and data to develop logical solutions to complex systems problems. * Strong problem solving and analytical skills when working with incomplete or evolving information. * Advanced principles, practices, methods and techniques used in the implementation, troubleshooting and maintenance of enterprise, highly complex or specialized computer systems and applications. * Advanced methods and techniques of using application design and development tools. * Reading, interpreting and applying technical publications, manuals and other documents. * Sound judgment and attention to detail in managing requirements, dependencies, and delivery risks. * Working effectively under pressure, meeting deadlines, making decisions and adjusting to changing priorities while maintaining focus on product outcomes. * Demonstrating a positive customer service orientation with both internal and external clients. * Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public. * Strong oral and written communication skills for various individuals ranging from Agency employees, consultants, contractors, the public, elected officials, community leaders, and local and state agencies. * Presentation development and public speaking skills. * Computer literacy with Microsoft Office products, such as Project, PowerPoint, Excel, and Visio. * Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies. * Pertinent federal, state, and local laws, codes, and regulations. Preferred Knowledge and Skills: * ServiceNow for managing incidents, requests, and change management. * Familiarity developing prototypes or mock-ups to visualize and validate solutions. * Knowledge of testing methodologies, test planning, and quality assurance practices. * Knowledge of SDLC, product deployment and product management processes. Physical Demands / Work Environment:   * Work is performed in a hybrid environment with an expectation of working in office a minimum of 3 days per week. * This position is reponsible for managing a number of administration screens and programs that may not be up to accessibility standards. May be subject to seeing.  * The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.    Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Manage operational strategy, policies, and personnel for a 24/7 Security Operations Center ensuring readiness and emergency response. | Bachelor's degree with five years in public safety or dispatch centers and three years leadership, budget, and workforce management experience. | Salary range is $95,000 USD to $191,000 USD with a midpoint of $143,000 USD. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market. Sound Transit also offers a competitive benefits package [https://www.soundtransit.org/sites/default/files/documents/sound-transit-benefits-guide.pdf] with a wide range of offerings, including: * Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner. * Long-Term Disability and Life Insurance. * Employee Assistance Program. * Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution). * Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year. * Parental Leave: 12 weeks of parental leave for new parents. * Pet Insurance discount. * ORCA Card: All full-time employees will receive an ORCA card at no cost. * Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses. * Inclusive Reproductive Health Support Services. * Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.   GENERAL PURPOSE: Under administrative direction of the Deputy Director, Security Operations Center, plans, develops, directs, manages, and implements the operational strategy, policies, procedures for Sound Transit’s 24/7 Security Operations Center (SOC).Provided leadership and oversight of both internal personnel and contracted service providers, ensuring operational readiness, service delivery, compliance, and performance expectations are consistently achieved.  Manages all aspects of the SOC operations, including emergency and non-emergency response, day-to-day operations, continuity of operations, training and readiness programs, exercises and drills, stakeholder coordination, emergency communications, records management, quality assurance, compliance with agency policies, procedures, contractual requirements, applicable regulations and Computer-Aided Dispatch (CAD) functions. Develop and implement strategies to support operational readiness and excellence through workforce planning, capacity planning, technology management, resource allocation, and continuous improvement initiatives that support a safe, secure, and reliable transit system. ESSENTIAL FUNCTIONS: The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. * Plans, directs, coordinates, and reviews the work of assigned staff and operational functions; manages internal personnel and oversees contract service providers; coordinates schedules, projects, and programs; provides coaching, performance management, and constructive feedback; and evaluates operational processes and service delivery for continuous improvement.  * Hires, trains, coaches, and supervises Security Operation Center Supervisors and Operators over a 24 hour a day, 7 day a week operation. * Performs administrative and personnel management duties associated with first-line supervision, including scheduling, staffing, timekeeping, payroll coordination, and performance management, employee development, goal setting, and resource allocation. * Develop and implement programs to enhance communications, analyze trends and potential risks, processes, or systems to determine and suggest improvements to reduce the existence, severity, and probability of risk to the agency and public. * Assessment of the needs and/or continuous improvement of training, processes, tools, and equipment used by Security Operations Center personnel. * Ensure collaboration between Sound Transit personnel and contractors to avoid blind spots or gaps and coordinate strategic efforts in support of the Public Safety mission. * Assist in the development of an effective strategy to assess and mitigate risk, maintain continuity of operations, and safeguard the Agency; development and drafting of policies, procedures, and plans necessary to effectively support Sound Transit's Public Safety Program as it relates to security. * Manage work plans and projects independently and develop planning processes that are suitable for implementation. * Communicate, build, and deepen partnerships with internal and external stakeholders to include local, law enforcement, fire service, and transit partners. * Represents Sound Transit and the Sound Transit Public Safety division at relevant meetings both external and internal to the Agency. * Provides support to the Deputy Director of Security Operations Center or their designee on matters as directed. * Understands and keeps abreast of public safety trends related to communications centers. * Ensures processes, policies, and practices are interpreted and applied consistently and effectively including agency policies and procedures, rules and regulations. * Continually reviews for process improvements and recommends changes to upper management; organizes assigned activities to ensure coordination with other groups within Public Safety and Sound Transit. * Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency. * Contributes to a culture of diversity, equity, and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy. * It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees. * It is the responsibility of all employees to integrate sustainability into everyday business practices. * Other duties as assigned. MINIMUM QUALIFICATIONS: Education and Experience: Bachelors degree in Emergency Communications, Safety, Public Administration, Business Administration, Criminal Justice, or related field, and five years of administrative and professional experience in a Public Safety, communications center or a public or private dispatch/alarm/call center; Or an equivalent combination of education and experience. Three years of leadership, budgetary, planning and workforce management experience. Preferred Licenses or Certifications: * ICS (100, 700) * NIMS * APCO Public Safety Training/ Certification.  * NENA Center Manager Certification Program. Required Knowledge and Skills: * Leadership, supervisory, and analytical skills. * Excellent interpersonal, strong verbal and written communication. * Knowledge of alarm, surveillance, camera, radio communication, and mass communication systems. * Operational characteristics, services, and activities of a safety program area. * Pertinent federal, state, and local laws, codes, and regulations. * Methods and techniques used in the performance of safety duties and responsibilities. * Principles and practices of industrial hygiene and occupational health and safety programs. * Methods and techniques of work design solutions to health and safety issues, assessing safety hazards, and implementing corrective measures. * Use of standard industrial hygiene equipment used in monitoring physical, chemical, and biological exposures, and knowledge of standard methods for conducting these evaluations. * Occupational health and safety standards, including construction safety standards and rail system safety requirements. * Methods and techniques of developing and conducting safety program training sessions. * Recent developments, current literature, and information related to safety rules and regulations. * Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases. * Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports. * Establishing and maintaining effective working relationships with other division staff, management, vendors, outside agencies, community groups, and the public. * Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies. * Effectively deal with people and stressful situations, which may continue for extended periods, is required. * Assess situations accurately and quickly. * Develop training and performance standards, solve problems and make appropriate decisions, clearly communicate ideas, facts, and concepts to all contracted staff, employees, partner agencies. * Develop policy and procedures. * Develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds. * Ability to understand, interpret, and communicate complex issues, laws, policies, and procedures. Maintain composure in difficult situations. * Ability to work effectively with co-workers, contractors, the public, and others by sharing ideas in a constructive and positive manner. * Developing and drafting clear written documents and analyses for senior and executive level management. * Establishing, developing, and maintaining collaborative and effective working relationships with other division staff, management, vendors, outside agencies, community groups, and the public. * Serving as an effective member of teams and working groups that can successfully communicate public safety related concepts to a broad range of technical and non-technical staff. * Presenting plans, proposals, and information to public and agency personnel. * Applying project management techniques and principles. * Managing multiple tasks, setting objectives/goals, and re-prioritizing as needed. * Expertise in managing sophisticated and high-profile community mitigation, community preparedness, operational readiness, and/or public response and recovery programs. * Maintaining confidentiality and communicating with tact and diplomacy. * Implementing the programs and services of an identified functional area within the department. * Responding to inquiries and ineffective oral and written communication. * Reputation for calm and composure during chaotic periods, exercising a high level of tact, good judgement, discretion, and diplomacy and cooperative working relationships with diverse groups of people. * Ability to make quick decisions. Preferred Knowledge and Skills: * Experience overseeing and administering surveillance, alarm, mass communication, computer-aided dispatch, contract management, policy and procedure development, and knowledge of radio communications systems. Experience overseeing and administering surveillance, alarm, mass communication, computer-aided dispatch, contract management, policy and procedure development, and knowledge of radio communications systems. Physical Demands / Work Environment:   * Work is performed in a hybrid environment with an expectation of working in office a minimum of 3 days per week. * Work is performed both in a standard office environment and may include minimum time outdoors. * The job will attend meetings across the service area. Employee will be responsible for traveling to these locations. * This job is designated as essential employees and may be required report to work as scheduled when Sound Transit is closed due to severe weather. Work shifts may be rotating shifts, including weekends, and may be on call. * The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.    Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.