Sound Transit

Manage operational strategy, policies, and personnel for a 24/7 Security Operations Center ensuring readiness and emergency response. | Bachelor's degree with five years in public safety or dispatch centers and three years leadership, budget, and workforce management experience. | Salary range is $95,000 USD to $191,000 USD with a midpoint of $143,000 USD. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market. Sound Transit also offers a competitive benefits package [https://www.soundtransit.org/sites/default/files/documents/sound-transit-benefits-guide.pdf] with a wide range of offerings, including: * Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner. * Long-Term Disability and Life Insurance. * Employee Assistance Program. * Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution). * Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year. * Parental Leave: 12 weeks of parental leave for new parents. * Pet Insurance discount. * ORCA Card: All full-time employees will receive an ORCA card at no cost. * Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses. * Inclusive Reproductive Health Support Services. * Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.   GENERAL PURPOSE: Under administrative direction of the Deputy Director, Security Operations Center, plans, develops, directs, manages, and implements the operational strategy, policies, procedures for Sound Transit’s 24/7 Security Operations Center (SOC).Provided leadership and oversight of both internal personnel and contracted service providers, ensuring operational readiness, service delivery, compliance, and performance expectations are consistently achieved.  Manages all aspects of the SOC operations, including emergency and non-emergency response, day-to-day operations, continuity of operations, training and readiness programs, exercises and drills, stakeholder coordination, emergency communications, records management, quality assurance, compliance with agency policies, procedures, contractual requirements, applicable regulations and Computer-Aided Dispatch (CAD) functions. Develop and implement strategies to support operational readiness and excellence through workforce planning, capacity planning, technology management, resource allocation, and continuous improvement initiatives that support a safe, secure, and reliable transit system. ESSENTIAL FUNCTIONS: The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. * Plans, directs, coordinates, and reviews the work of assigned staff and operational functions; manages internal personnel and oversees contract service providers; coordinates schedules, projects, and programs; provides coaching, performance management, and constructive feedback; and evaluates operational processes and service delivery for continuous improvement.  * Hires, trains, coaches, and supervises Security Operation Center Supervisors and Operators over a 24 hour a day, 7 day a week operation. * Performs administrative and personnel management duties associated with first-line supervision, including scheduling, staffing, timekeeping, payroll coordination, and performance management, employee development, goal setting, and resource allocation. * Develop and implement programs to enhance communications, analyze trends and potential risks, processes, or systems to determine and suggest improvements to reduce the existence, severity, and probability of risk to the agency and public. * Assessment of the needs and/or continuous improvement of training, processes, tools, and equipment used by Security Operations Center personnel. * Ensure collaboration between Sound Transit personnel and contractors to avoid blind spots or gaps and coordinate strategic efforts in support of the Public Safety mission. * Assist in the development of an effective strategy to assess and mitigate risk, maintain continuity of operations, and safeguard the Agency; development and drafting of policies, procedures, and plans necessary to effectively support Sound Transit's Public Safety Program as it relates to security. * Manage work plans and projects independently and develop planning processes that are suitable for implementation. * Communicate, build, and deepen partnerships with internal and external stakeholders to include local, law enforcement, fire service, and transit partners. * Represents Sound Transit and the Sound Transit Public Safety division at relevant meetings both external and internal to the Agency. * Provides support to the Deputy Director of Security Operations Center or their designee on matters as directed. * Understands and keeps abreast of public safety trends related to communications centers. * Ensures processes, policies, and practices are interpreted and applied consistently and effectively including agency policies and procedures, rules and regulations. * Continually reviews for process improvements and recommends changes to upper management; organizes assigned activities to ensure coordination with other groups within Public Safety and Sound Transit. * Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency. * Contributes to a culture of diversity, equity, and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy. * It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees. * It is the responsibility of all employees to integrate sustainability into everyday business practices. * Other duties as assigned. MINIMUM QUALIFICATIONS: Education and Experience: Bachelors degree in Emergency Communications, Safety, Public Administration, Business Administration, Criminal Justice, or related field, and five years of administrative and professional experience in a Public Safety, communications center or a public or private dispatch/alarm/call center; Or an equivalent combination of education and experience. Three years of leadership, budgetary, planning and workforce management experience. Preferred Licenses or Certifications: * ICS (100, 700) * NIMS * APCO Public Safety Training/ Certification.  * NENA Center Manager Certification Program. Required Knowledge and Skills: * Leadership, supervisory, and analytical skills. * Excellent interpersonal, strong verbal and written communication. * Knowledge of alarm, surveillance, camera, radio communication, and mass communication systems. * Operational characteristics, services, and activities of a safety program area. * Pertinent federal, state, and local laws, codes, and regulations. * Methods and techniques used in the performance of safety duties and responsibilities. * Principles and practices of industrial hygiene and occupational health and safety programs. * Methods and techniques of work design solutions to health and safety issues, assessing safety hazards, and implementing corrective measures. * Use of standard industrial hygiene equipment used in monitoring physical, chemical, and biological exposures, and knowledge of standard methods for conducting these evaluations. * Occupational health and safety standards, including construction safety standards and rail system safety requirements. * Methods and techniques of developing and conducting safety program training sessions. * Recent developments, current literature, and information related to safety rules and regulations. * Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases. * Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports. * Establishing and maintaining effective working relationships with other division staff, management, vendors, outside agencies, community groups, and the public. * Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies. * Effectively deal with people and stressful situations, which may continue for extended periods, is required. * Assess situations accurately and quickly. * Develop training and performance standards, solve problems and make appropriate decisions, clearly communicate ideas, facts, and concepts to all contracted staff, employees, partner agencies. * Develop policy and procedures. * Develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds. * Ability to understand, interpret, and communicate complex issues, laws, policies, and procedures. Maintain composure in difficult situations. * Ability to work effectively with co-workers, contractors, the public, and others by sharing ideas in a constructive and positive manner. * Developing and drafting clear written documents and analyses for senior and executive level management. * Establishing, developing, and maintaining collaborative and effective working relationships with other division staff, management, vendors, outside agencies, community groups, and the public. * Serving as an effective member of teams and working groups that can successfully communicate public safety related concepts to a broad range of technical and non-technical staff. * Presenting plans, proposals, and information to public and agency personnel. * Applying project management techniques and principles. * Managing multiple tasks, setting objectives/goals, and re-prioritizing as needed. * Expertise in managing sophisticated and high-profile community mitigation, community preparedness, operational readiness, and/or public response and recovery programs. * Maintaining confidentiality and communicating with tact and diplomacy. * Implementing the programs and services of an identified functional area within the department. * Responding to inquiries and ineffective oral and written communication. * Reputation for calm and composure during chaotic periods, exercising a high level of tact, good judgement, discretion, and diplomacy and cooperative working relationships with diverse groups of people. * Ability to make quick decisions. Preferred Knowledge and Skills: * Experience overseeing and administering surveillance, alarm, mass communication, computer-aided dispatch, contract management, policy and procedure development, and knowledge of radio communications systems. Experience overseeing and administering surveillance, alarm, mass communication, computer-aided dispatch, contract management, policy and procedure development, and knowledge of radio communications systems. Physical Demands / Work Environment:   * Work is performed in a hybrid environment with an expectation of working in office a minimum of 3 days per week. * Work is performed both in a standard office environment and may include minimum time outdoors. * The job will attend meetings across the service area. Employee will be responsible for traveling to these locations. * This job is designated as essential employees and may be required report to work as scheduled when Sound Transit is closed due to severe weather. Work shifts may be rotating shifts, including weekends, and may be on call. * The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.    Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Manage planning, design, and construction processes for light rail projects, coordinating with multiple stakeholders and overseeing project scope, budget, and schedule. | Bachelor's degree and 5 years of public transit-related project management experience with knowledge of light rail design, environmental law, and federal funding processes. | Salary range is $109k to $211k with a midpoint of $160k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market. Sound Transit also offers a competitive benefits package with a wide range of offerings, including: • Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner. • Long-Term Disability and Life Insurance. • Employee Assistance Program. • Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution). • Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year. • Parental Leave: 12 weeks of parental leave for new parents. • Pet Insurance discount. • ORCA Card: All full-time employees will receive an ORCA card at no cost. • Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses. • Inclusive Reproductive Health Support Services. • Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues. General Purpose Under administrative direction, is responsible for establishing and managing a process to plan, design, and construct the Link light rail system in partnership with local governments, community groups, and citizens for the Link light rail project; manages and oversees the process to build consensus and reach, maintain, and manage agreements between members of the affected communities and the design and construction team regarding the alignment, station locations, design features, environmental impact mitigation, and construction of the Link light rail system; manages specific elements of the scope, budget, and schedule under the direction of the Executive Project Director and within policy direction established by the Board; collaborates with internal and external stakeholders to develop and maintain project support; works in concert with other Departments and Divisions which will provide project development, environmental, civil and system engineering, construction management, project control, real estate, community outreach, and operations support to the assigned Corridor Team; represents the Agency on a local and regional level to inform and educate the public on current and future regional transit projects; and provides the Board and other decision makers with information needed to make timely policy decisions related to project implementation. Essential Functions The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. • Participates on the Link Project Leadership team, providing advice and recommendations to the Executive Project Director. Plans, directs, coordinates, and reviews the work of assigned staff; assigns work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations. • Establishes and maintains effective working relationships and communications with project partners, including local, state (WSDOT), and federal government officials, oversight groups such as the Citizen Oversight Panel, and key community stakeholders; negotiates and manages third party agreements to ensure compliance and accountability. • Develops partnerships with local jurisdictions to support station area planning and encourage innovation and opportunities for transit-oriented economic development, land use and urban design improvements, and joint use in association with Link station locations and designs. • Coordinates and supports the construction management teams in the delivery of the project. • Coaches, trains, and motivates staff; coordinates and/or provides staff training; and manages employee relations; manages the workflow and prioritization of projects and measures the performance of the division and all related staff and takes appropriate corrective action when necessary; provides advice and counsel to staff; develops developmental work plans for staff; implements or recommends corrective actions, discipline, and termination procedures as appropriate/necessary working closely with Human Resources. • Supervises and provides leadership and direction for day-to-day management of the assigned corridor project management team while working closely with other agency departments, consultants, and contractors. • Follows all FTA related guidelines for federal funding during the planning, environmental, design, and construction phases of the corridor project. • Establishes and manages a process for developing the design and construction of the Link light rail system in partnership with local governments, community groups, and citizens; and analyzes problems, identifies alternative solutions, projects consequences of proposed actions, and implements recommendations in support of goals. • Supports the Sound Transit Board’s decision-making by maintaining communications and managing the development of briefing materials with clear and concise written, oral, and visual information, responding to requests, and providing project presentations as needed. • Coordinates with Board Administration and Communications staff to provide information about the light rail project and its importance to the region to key public and private stakeholders. • Manages internal staff and consultants in development of the engineering plans and environmental analysis; represents Sound Transit and the project; responds to issues and questions; oversees environmental analysis to ensure compliance with local, state, and federal regulations and that project impacts are identified and appropriate mitigations are developed during the project development and design phase, and monitor during construction. • Oversees the management of commitments and agreements related to the light rail project including agreements with local jurisdictions, project partners, and developers. Works as a fully integrated team with other Agency departments to coordinate design and construction efforts and maintain established scope, budget, schedule, safety, quality, and environmental stewardship requirements and commitments. • Manages and participates in the development and implementation of goals, objectives, policies, priorities, and budgets for assigned projects, services, and functional area within the Division; and makes recommendations and forecasts for future funds needed for staffing, equipment, materials, and supplies. • Provides support to the Department on matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies, and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations. • Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency. • Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy. • It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees. • It is the responsibility of all employees to integrate sustainability into everyday business practices. • Other duties as assigned. Minimum Qualifications Education and Experience: Bachelor's degree in Civil Engineering, Urban Planning, Transportation, Business Administration, Public Administration or closely related field. Five years of public transit related experience in project management, transportation, transit, urban design, community planning, public involvement, engineering, architecture or construction; OR an equivalent combination of education and experience. Required Knowledge And Skills • General principles of light rail design and construction. • Principles and practices of program development and administration. • Transportation planning and traffic engineering concepts, practices, procedures, and policy issues. • Transit technologies and their application to specific projects and services. • Transportation planning, transit design, and SEPA/NEPA environmental law experience. • Federal process for funding light rail projects. • Governance processes at the local state and/or federal levels, including legislative and regulatory decision making processes. • Third party negotiation and consensus building principles and practices and conflict resolution. • Contract and agreement administration. • Advanced project management techniques and principles. • Pertinent federal, state, and local laws, codes, and regulations. • Principles of business letter writing and advanced report preparation and presentations. • English usage, spelling, grammar, and punctuation. • Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases. • Advanced principles and practices of governmental budget preparation and administration. • Principles of supervision, training, and performance evaluation. • Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports. • Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public. • Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies. • Transportation planning, transit design, and SEPA/NEPA environmental experience, with demonstrated ability to read and understand engineering drawings and apply technical findings in planning, environmental, and engineering fields. • Negotiation and partnering skills with local jurisdictions, contractors, and community groups and successful experience with consensus-building, • Analyzing problems and identifying alternative solutions; projecting the consequences of proposed actions and implementing recommendations in the support of Agency goals. • Preparing and administering large and complex public projects. • Public speaking and in developing and delivering presentations and presenting ideas and concepts orally and in writing. • Preparing and analyzing complex data and comprehensive reports. • Responding to inquiries and in effective oral and written communication. • Researching, analyzing, and evaluating new service delivery methods and techniques. • Working cooperatively with other departments, Agency officials, and outside agencies. • Developing and monitoring divisional and program/project operating budgets, costs, and schedules. • Supervising, leading, and delegating tasks and authority. Physical Demands / Work Environment • Work is performed in a hybrid office and field environment. • The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required. Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.