Solera

Handle customer calls to schedule and reschedule service appointments, provide information, and record feedback. | At least 6 months of call center experience, good communication skills, and ability to multitask. | Customer Service Representative Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role AutoPoint is hiring Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences. experiences. What You’ll Do Make outbound calls to customers on behalf of their dealerships, no cold calling Make outbound calls on behalf of our clients to other businesses making them aware of the services they offer Effectively communicate the reason for your call and the promotional incentives to customers Aid customers in taking full advantage of their inclusive vehicle maintenance plans. Schedule service appointments for customers using the dealerships own booking system Remind customers of missed appointments, rescheduling as necessary Effectively communicate with customers while booking / rescheduling to manage both dealership and customer expectations Handle customer questions regarding their vehicle or dealership Record customer feedback professionally and accurately Conduct calls in an efficient and effective manner, remaining professional at all times No selling involved What You’ll Bring 6 months or more of call center experience needed. Must have the ability to speak clearly and use professional telephone etiquette. Type accurately and efficiently Use active listening skills Acknowledge and respond quickly during customer conversations Solicit valuable customer feedback Appropriately manage difficult customer situations Multi-task between scheduling programs, call surveys, and customer conversations We Offer Great pay with benefits Flexible schedules, perfect for students Fixed schedules, no surprises of reduced hours Global company with room for advancement It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. #LI-DNP EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.

Drive new business sales by prospecting, engaging clients, delivering product demos, negotiating deals, and maintaining client relationships. | Proven sales experience, preferably in automotive or vehicle repair, strong communication and negotiation skills, CRM proficiency, and ability to work independently. | Hi, everyone. We are looking for: Account Executive (Remote) About Solera Solera is a global leader in data-driven software and services, delivering mission-critical solutions to the automotive, vehicle repair, and insurance industries. Our innovative technology platform connects the entire vehicle repair ecosystem, driving efficiency and enhancing productivity for businesses around the world. Position Overview We are seeking a motivated and results-driven Account Executive to join our dynamic sales team. In this role, you will be responsible for selling Identifix, our premier vehicle repair software, to new business clients. Identifix is a cutting-edge solution designed to streamline the repair process, improve accuracy, and increase profitability for automotive repair shops. As an Account Executive, you will play a pivotal role in driving Solera’s growth by identifying, engaging, and closing new business opportunities. Key Responsibilities • Prospecting & Lead Generation: Identify and target potential clients in the automotive repair industry through cold calling, networking, and strategic outreach. • Client Engagement: Conduct needs assessments and present tailored solutions that demonstrate the value of Identifix. • Product Demonstrations: Deliver compelling presentations and live demos to showcase Identifix’s features and ROI. • Sales Negotiation & Closing: Lead negotiations, address objections, and close deals aligned with company goals. • Relationship Management: Build and maintain strong client relationships to ensure satisfaction and long-term success. • Collaboration: Partner with marketing, product, and customer success teams to align sales efforts and provide market feedback. • Reporting: Maintain accurate CRM records and provide regular updates to sales leadership. Qualifications • Proven experience as an Account Executive or Sales Representative, preferably in the automotive or vehicle repair industry. • Strong understanding of the automotive repair landscape and shop challenges. • Demonstrated success in achieving B2B sales targets. • Experience working with independent or used car dealerships. • Excellent communication, negotiation, and presentation skills. • Ability to grasp and explain complex technical solutions. • Self-motivated and results-oriented, with the ability to work independently and collaboratively. • Proficiency in CRM tools and sales software. • Bachelor’s degree in Business, Marketing, or related field (preferred). Why Join Solera? • Competitive base salary + commission structure • Work with a leading software product in the automotive repair industry • Supportive, collaborative, and innovative work environment Opportunities for professional development and career growth Job Type: Full-time Benefits: • Dental insurance • Health insurance • Life insurance • Referral program • Vision insurance Schedule: • 8 hour shift • Holidays • Weekends as needed Supplemental Pay: • Commission pay Work Location: Remote