SmithRx

Partner with technology leaders to support organizational health, talent initiatives, and employee engagement within a fast-growing tech environment. | 5+ years of HR experience supporting technical teams, with strong skills in employee relations, organizational design, and strategic HR partnering. | Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The People Business Partner, Technology will be responsible for partnering with leaders within the Company's Engineering, Product, and Data organizations to support and navigate the complexities of a dynamic, technology-driven and rapidly growing company. You will work directly with the teams building our unified platform and Connect 360 product, helping to scale the organization that is powering the #1 Modern PBM – relentlessly focused on eliminating the conflicts and complexity of legacy pharmacy benefits. Duties include designing and leading high-impact talent initiatives across the employee life cycle to foster an environment of high performance within our technology organization. This role will require you to roll up your sleeves and engage on a hands-on basis. You will partner with the Chief Technology Officer on key HR initiatives, organizational design and strategies to support the Company's mission of bringing financial and clinical transparency to healthcare. What you will do: • Be a trusted advisor, providing support from people leaders to individual contributors across the technology organization. • Be a culture champion, and help infuse our company's values - Courage, Integrity, and Together - into everything we do, ensuring remote and distributed teams feel connected to the mission of disrupting a broken industry. • Coach and influence managers on how to build and manage an amazing team. • Provide business leaders with data, findings, and recommendations of their organizations' "health" by assessing trends in performance, engagement, retention risk and burnout prevention. • Partner with business leaders by providing strategic guidance on talent management, workforce planning and organizational design. • Provide day-to-day employee performance management guidance to leaders (e.g., coaching, counseling, career development, disciplinary actions). • Collaborate with other People functions (Talent Acquisition, People Operations and Learning & Organizational Development) in the design and implementation of People programs to attract, retain, and promote a culture of high performance. • Facilitate the adoption and education of HR policies and practices within the company. • Build credibility and trust among employees; resolve employee concerns with compassion and follow-through. • Regularly handle critical, highly sensitive and confidential employee relations matters. What you will bring to SmithRx: • 5+ years of progressive HR experience with proven success in partnering with leaders in Engineering, Product Management or Data. • Bachelor's degree or equivalent in Human Resources, Business, Management, Organization Development or related field required. Experience at a rapidly growing startup or HealthTech environment is highly desired. • Extensive senior HRBP experience supporting exempt/salaried employee client groups, ideally within a high-growth SaaS or platform environment. • Strong understanding of the unique dynamics of technical teams (Agile methodologies, distributed teams, visa/immigration complexities and technical compensation models). • Strong track record of building trust and credibility - will act as a trusted advisor to employees and management. • Expertise in navigating and resolving complex ER matters including leaves, ADA, etc. • Effective communication, interpersonal and consultative skills - specifically with management and senior leaders who value data-driven insights. • Proven ability to handle sensitive and confidential information with discretion • Intrinsic knowledge of the key functional areas of HR (talent acquisition, benefits administration, employee relations, compliance, learning & development, and payroll) • Sound judgment and problem-solving skills • A 'get it done' creative attitude and an ability to seek out and implement novel solutions to meet a growing, dynamic, and ever-changing environment • Ability to work independently, manage multiple projects simultaneously, be flexible, detail oriented and able to prioritize What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities

Lead and manage a team responsible for benefit configuration, testing, and documentation to ensure high-quality delivery of pharmacy benefit plans and improve operational workflows. | 8+ years of pharmacy benefits experience, 5+ years leadership managing remote teams, excellent communication skills, and ability to drive process improvements. | Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Manager, Benefit Operations Testing & QA is responsible for leading, coaching, and developing a team of benefit configuration specialists. You will ensure the high-quality delivery of the SmithRx product by overseeing the build and management of pharmacy benefit plans on various platforms. This role is a key part of the Plan Operations team, responsible for core benefits operations functions, process improvement, and upholding best practices in benefit configuration. In order to be eligible for this position applicants must be based in one of the following states: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin. What you will do: • Manage team members in the delivery of benefit configuration, testing, and documentation aspects of the plan build and maintenance responsibilities to drive the highest level of performance and meet or exceed service level agreements. • Manage employee performance through defined employee scorecards and performance metrics. • Provide ongoing feedback and coaching to ensure performance targets are met, providing appropriate levels of direction and support to your team members as needed. • Schedule employees, track productivity, maintain work schedules, coordinate different activities, and approve time off and overtime. • Participate in initiatives to support process/workflow improvements, leverage new system capabilities within work processes, and consistently institute best practices within the function. • Work with clients, identifying and understanding benefit plan requirements. Build and maintain pharmacy benefit plans for client groups. • Own all aspects of benefit configuration organization and structure for accounts by monitoring plan data integrity. • Provide leadership support to team members for escalations and complex configuration requests. • Communicate to leadership on project status, escalating issues when appropriate, and drive changes to improve workflow efficiency. • Be accountable for ensuring review and resolution of inquiries from internal teams such as member support and customer success are completed timely to improve member experience. What you will bring to SmithRx: • 5+ years in a leadership role with direct reports required, preferably leading people working in a remote setting. • 8+ years of working knowledge of pharmacy benefits, benefit configuration, healthcare benefits, and/or claims processing. • Experience with document management practices is preferred. • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue. • Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges and mentoring through a long-term, relationship-based approach to drive long-term individual success. • Ability to take initiative with little to no direction. • Passion for operational excellence that directly impacts clients, partners, and end-users. • Passion for building excellence and constantly iterating on process improvements. • Passion for developing, inspiring, and leading teams composed of less-experienced employees. • Execution-focused ethos - you are a solutions-oriented problem solver and efficiency-driven. • Organized and thoughtful with the ability to handle competing issues and prioritize accordingly. • Comfortable with leading teams in a fast-changing environment. • Flexible, adaptable, and able to respond under the pressure of a fast-paced organization. • Bachelor's degree or equivalent work experience required. What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities

Manage full-cycle recruitment for contact center and patient access teams, including sourcing, screening, interviewing, and offer negotiation. | 3+ years recruiting experience, preferably in healthcare or customer support, strong communication skills, ATS experience, and ability to work independently. | Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of: • Integrity: Always operate with honesty and transparency so we earn the trust of our clients. • Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes. • Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought. Job Summary We are seeking a Contract Recruiter to support the growth of our teams as we onboard new business. You will partner with leaders in our contact centers and patient access teams to drive high-volume hiring. Contract duration is 4 months and start date is ASAP. What will you do: • Full cycle recruitment: job requisition intake, passive candidate generation/sourcing, candidate screening, interview facilitation, candidate & stakeholder management, and offer negotiations/closing candidates • Promote SmithRx’s employer brand to build qualified talent pools and raise company awareness with both active and passive applicants • Leverage market data and insights to help advise hiring managers into making strategic hiring decisions • Optimize every aspect of the talent acquisition process by leveraging ATS (Greenhouse) to ensure a superior candidate experience • Provide data insights on candidate pipeline health and conversion metrics to hiring managers/ key stakeholders About You: • 3+ years of experience of full-lifecycle recruitment. Experience recruiting for healthcare, sales or customer support preferred. • Bachelor’s Degree preferred • You are a strong communicator, able to influence and build connections with people from a wide range of backgrounds. • You advocate for your candidates and take pride in facilitating excellent candidate experiences. • You know your way around an ATS, and understand how to report on hiring progress and challenges. • You are proactive; you'd rather take initiative to explore than be given solutions to implement • You have the ability to work independently, manage multiple projects simultaneously, be flexible, detail oriented and able to prioritize.

Oversee benefits plan operations and quality, collaborate on system enhancements, develop audits, and maintain data integrity for pharmacy or medical benefit plans. | Bachelor's or equivalent healthcare experience, 4+ years as Pharmacy QA Analyst preferred, comprehensive benefits knowledge, strong Excel and communication skills, and ability to work in a fast-paced environment. | Description: • Oversee core operations, processes, and quality standards of the benefits plan build and maintenance to ensure delivery of a high quality SmithRx product • Communicate project status and escalate issues for improved workflow efficiency • Collaborate with engineers on system enhancements to create workflow automation • Become subject matter expert on department standards and processes • Enhance test plans to ensure application functionality meets original requirements • Support business application systems and maintain plan data integrity • Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards • Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval • Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products • Ensure the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings Requirements: • Bachelors degree or equivalent work experience in healthcare and/or PBM required • 4+ years of experience as a Pharmacy QA Analyst preferred • Comprehensive knowledge of benefits administration, benefits configuration, eligibility requirements, benefit provisions, and enrollment protocols required • Robust analytical skills; advanced skills in Microsoft Excel • Strong communication skills via face-to-face meetings, conference calls and written correspondence • Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments • Execution-focused ethos - solutions-oriented problem solver and efficiency driven • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company • Applicants must be based in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, North Carolina, South Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin Benefits: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities

Lead product strategy and execution for a data-driven pharmacy benefits platform, collaborating with engineering, data science, and design teams to deliver and improve products. | 7+ years of product management experience focused on data-centric or AI-driven products, preferably in health-tech or pharmacy benefits, with strong technical fluency and excellent communication skills. | Description: • SmithRx is a rapidly growing, venture-backed health-tech company building a next-generation pharmacy benefits platform to disrupt PBM • Lead product strategy and execution for core platform capabilities leveraging data, analytics, and machine learning to power automation and faster decision-making • Develop deep understanding of product and usage analytics to inform data-driven decisioning and support drug pathways, claims adjudication, real-time notifications, reporting, and personalized recommendations • Work with engineering, data science, and design to deliver tools from concept to launch • Conduct discovery, research, and rapid experimentation to validate ideas and prioritize high-impact opportunities • Define and track KPIs; use data to iterate and improve products post-launch • Advocate for members, partners, brokers, and internal product users; align across Engineering, UX, Operations, and client-facing teams Requirements: • Applicants must be based in one of the following states: Arizona, Arkansas, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 7+ years of product management experience, with a focus on data-centric or AI-driven products • Experience in health-tech, pharmacy benefits, or healthcare data environments strongly preferred • Proven success launching products that leverage data science, ML, or advanced reporting and analytics • Strong technical fluency and experience collaborating closely with engineers and data analysts • Experience with complex systems, integrations, and healthcare datasets • Excellent communication and storytelling skills—able to clearly translate between business and technical audiences • Thrives in fast-paced, high-accountability environments with a strong sense of ownership • Bachelor's degree in a technical, business, or related field; advanced degree a plus Benefits: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities