SmithRx

Support client onboarding, troubleshoot account issues, collaborate with internal teams, and ensure client satisfaction. | 1-2+ years in healthcare or PBM, strong Excel skills, excellent communication, attention to detail, self-motivated, able to handle ambiguity. | Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients. As an Account Coordinator, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers. You will bring strong industry and product knowledge and serve as a trusted partner to the Account Management team in support of your client’s operational leadership. The Account Coordinator begins involvement with their client at implementation kick-off and is responsible for supporting the development and maintenance of the client success plan. What you will do: Act as a designated support resource for assigned Account Managers Complete reporting and data requirements based on client and team needs Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance Responsible for completing data audit requests Support ad-hoc projects assigned by leaders Collaborate with cross-functional internal teams for client issue resolution Engage to creatively and appropriately find solutions to client and team needs Meet established cross-functional OLA's What you will bring to SmithRx: 1-2+ years operational or customer service/support experience in the PBM or health care industries Microsoft Office experience: strong with Excel, Word, PowerPoint Ability to effectively manage several tasks and competing priorities Ability to communicate and articulate complex data, member scenarios effectively Strong attention to detail Self-starter and self-motivator Positive, growth mindset Ability to work well with cross functional teams and clients Ability to handle and work with ambiguous instructions What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance 3 Weeks Paid Time Off Paid Company Holidays Paid Parental Leave Benefits Flexible Spending Benefits 401(k) Retirement Savings Program Short-Term and Long-Term Disability Wellness Benefits Commuter Benefits Employee Assistance Program (EAP) Well-stocked Kitchen In Office Locations Professional Development and Training Opportunities

Lead performance analysis initiatives, develop assessment playbooks, automate reporting, and collaborate on growth strategies. | Over 8 years in analytical/strategy roles, with 3+ years in healthcare/pharmacy, strong communication skills, and a relevant degree. | Job Description: • Lead initiative, in collaboration with the Account Management team to ensure that SmithRx performance analysis is completed and value is communicated to clients on an ongoing basis so that our customers are aware of our value. • Build a "performance assessment playbook” to ensure SmithRx is ahead of all contract performance accountability processes with clients and partners, and clients are satisfied with our outcomes. • Work with the Data Analytics team to deeply understand our performance for clients, and build reports to maximally automate the process of performance accountability. • Actively participate in deal assessment for ongoing retention activity. • Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect SmithRx’s value. • Collaborate with the Legal team to ensure that our client agreements appropriately reflect our performance accountability strategy. • Work with SmithRx senior leadership to innovate and evolve performance accountability models for SmithRx, and the PBM industry as a whole. • Engage pharmacy consultants and brokers to educate the market about SmithRx’s performance accountability strategy and why it optimizes client outcomes. • Various other ad hoc strategic projects aimed supporting SmithRx growth initiatives. Requirements: • 8+ years of experience in analytical, financial, or strategy roles, including 3+ years experience in healthcare and/or pharmacy industry related roles. • Prior experience in finance, consulting, or startup experience, is a strong plus. • Bachelor's degree or equivalent experience, advanced degree or MBA preferred. • Excel at both written and oral communication, adeptly presenting SmithRx value proposition and philosophy on performance accountability to audiences including internal leaders, brokers, pharmacy consultants, and employers. Benefits: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities

Lead and manage a team responsible for benefit configuration, testing, and documentation to ensure high-quality delivery of pharmacy benefit plans and improve operational workflows. | 8+ years of pharmacy benefits experience, 5+ years leadership managing remote teams, excellent communication skills, and ability to drive process improvements. | Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Manager, Benefit Operations Testing & QA is responsible for leading, coaching, and developing a team of benefit configuration specialists. You will ensure the high-quality delivery of the SmithRx product by overseeing the build and management of pharmacy benefit plans on various platforms. This role is a key part of the Plan Operations team, responsible for core benefits operations functions, process improvement, and upholding best practices in benefit configuration. In order to be eligible for this position applicants must be based in one of the following states: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin. What you will do: • Manage team members in the delivery of benefit configuration, testing, and documentation aspects of the plan build and maintenance responsibilities to drive the highest level of performance and meet or exceed service level agreements. • Manage employee performance through defined employee scorecards and performance metrics. • Provide ongoing feedback and coaching to ensure performance targets are met, providing appropriate levels of direction and support to your team members as needed. • Schedule employees, track productivity, maintain work schedules, coordinate different activities, and approve time off and overtime. • Participate in initiatives to support process/workflow improvements, leverage new system capabilities within work processes, and consistently institute best practices within the function. • Work with clients, identifying and understanding benefit plan requirements. Build and maintain pharmacy benefit plans for client groups. • Own all aspects of benefit configuration organization and structure for accounts by monitoring plan data integrity. • Provide leadership support to team members for escalations and complex configuration requests. • Communicate to leadership on project status, escalating issues when appropriate, and drive changes to improve workflow efficiency. • Be accountable for ensuring review and resolution of inquiries from internal teams such as member support and customer success are completed timely to improve member experience. What you will bring to SmithRx: • 5+ years in a leadership role with direct reports required, preferably leading people working in a remote setting. • 8+ years of working knowledge of pharmacy benefits, benefit configuration, healthcare benefits, and/or claims processing. • Experience with document management practices is preferred. • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue. • Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges and mentoring through a long-term, relationship-based approach to drive long-term individual success. • Ability to take initiative with little to no direction. • Passion for operational excellence that directly impacts clients, partners, and end-users. • Passion for building excellence and constantly iterating on process improvements. • Passion for developing, inspiring, and leading teams composed of less-experienced employees. • Execution-focused ethos - you are a solutions-oriented problem solver and efficiency-driven. • Organized and thoughtful with the ability to handle competing issues and prioritize accordingly. • Comfortable with leading teams in a fast-changing environment. • Flexible, adaptable, and able to respond under the pressure of a fast-paced organization. • Bachelor's degree or equivalent work experience required. What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities

Manage full-cycle recruitment for contact center and patient access teams, including sourcing, screening, interviewing, and offer negotiation. | 3+ years recruiting experience, preferably in healthcare or customer support, strong communication skills, ATS experience, and ability to work independently. | Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of: • Integrity: Always operate with honesty and transparency so we earn the trust of our clients. • Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes. • Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought. Job Summary We are seeking a Contract Recruiter to support the growth of our teams as we onboard new business. You will partner with leaders in our contact centers and patient access teams to drive high-volume hiring. Contract duration is 4 months and start date is ASAP. What will you do: • Full cycle recruitment: job requisition intake, passive candidate generation/sourcing, candidate screening, interview facilitation, candidate & stakeholder management, and offer negotiations/closing candidates • Promote SmithRx’s employer brand to build qualified talent pools and raise company awareness with both active and passive applicants • Leverage market data and insights to help advise hiring managers into making strategic hiring decisions • Optimize every aspect of the talent acquisition process by leveraging ATS (Greenhouse) to ensure a superior candidate experience • Provide data insights on candidate pipeline health and conversion metrics to hiring managers/ key stakeholders About You: • 3+ years of experience of full-lifecycle recruitment. Experience recruiting for healthcare, sales or customer support preferred. • Bachelor’s Degree preferred • You are a strong communicator, able to influence and build connections with people from a wide range of backgrounds. • You advocate for your candidates and take pride in facilitating excellent candidate experiences. • You know your way around an ATS, and understand how to report on hiring progress and challenges. • You are proactive; you'd rather take initiative to explore than be given solutions to implement • You have the ability to work independently, manage multiple projects simultaneously, be flexible, detail oriented and able to prioritize.

Oversee benefits plan operations and quality, collaborate on system enhancements, develop audits, and maintain data integrity for pharmacy or medical benefit plans. | Bachelor's or equivalent healthcare experience, 4+ years as Pharmacy QA Analyst preferred, comprehensive benefits knowledge, strong Excel and communication skills, and ability to work in a fast-paced environment. | Description: • Oversee core operations, processes, and quality standards of the benefits plan build and maintenance to ensure delivery of a high quality SmithRx product • Communicate project status and escalate issues for improved workflow efficiency • Collaborate with engineers on system enhancements to create workflow automation • Become subject matter expert on department standards and processes • Enhance test plans to ensure application functionality meets original requirements • Support business application systems and maintain plan data integrity • Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards • Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval • Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products • Ensure the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings Requirements: • Bachelors degree or equivalent work experience in healthcare and/or PBM required • 4+ years of experience as a Pharmacy QA Analyst preferred • Comprehensive knowledge of benefits administration, benefits configuration, eligibility requirements, benefit provisions, and enrollment protocols required • Robust analytical skills; advanced skills in Microsoft Excel • Strong communication skills via face-to-face meetings, conference calls and written correspondence • Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments • Execution-focused ethos - solutions-oriented problem solver and efficiency driven • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company • Applicants must be based in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, North Carolina, South Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin Benefits: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities

Lead product strategy and execution for a data-driven pharmacy benefits platform, collaborating with engineering, data science, and design teams to deliver and improve products. | 7+ years of product management experience focused on data-centric or AI-driven products, preferably in health-tech or pharmacy benefits, with strong technical fluency and excellent communication skills. | Description: • SmithRx is a rapidly growing, venture-backed health-tech company building a next-generation pharmacy benefits platform to disrupt PBM • Lead product strategy and execution for core platform capabilities leveraging data, analytics, and machine learning to power automation and faster decision-making • Develop deep understanding of product and usage analytics to inform data-driven decisioning and support drug pathways, claims adjudication, real-time notifications, reporting, and personalized recommendations • Work with engineering, data science, and design to deliver tools from concept to launch • Conduct discovery, research, and rapid experimentation to validate ideas and prioritize high-impact opportunities • Define and track KPIs; use data to iterate and improve products post-launch • Advocate for members, partners, brokers, and internal product users; align across Engineering, UX, Operations, and client-facing teams Requirements: • Applicants must be based in one of the following states: Arizona, Arkansas, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 7+ years of product management experience, with a focus on data-centric or AI-driven products • Experience in health-tech, pharmacy benefits, or healthcare data environments strongly preferred • Proven success launching products that leverage data science, ML, or advanced reporting and analytics • Strong technical fluency and experience collaborating closely with engineers and data analysts • Experience with complex systems, integrations, and healthcare datasets • Excellent communication and storytelling skills—able to clearly translate between business and technical audiences • Thrives in fast-paced, high-accountability environments with a strong sense of ownership • Bachelor's degree in a technical, business, or related field; advanced degree a plus Benefits: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities