SmithRx

Lead engineering team managing core backend services and infrastructure, shaping architecture and driving roadmaps. | Manage engineering team, balance technical and business priorities, partner with product managers, and influence architecture decisions. | SmithRx is seeking a talented Engineering Manager to lead the Tools Frameworks team, overseeing infrastructure and core backend services. You will shape architecture, drive roadmaps, and guide engineers toward scalable, reliable solutions across SmithRx’s product ecosystem. You will balance technical priorities with business needs, partner with product managers, and influence architecture decisions that reduce costs and improve delivery speed. This role is remote in the United States. J-18808-Ljbffr

Manage and validate member data for communications ensuring compliance and data integrity. | 4+ years data analytics experience, strong SQL in Snowflake, PHI handling, healthcare or PBM experience preferred. | Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: You are the source of truth for member data on the MCSS (Member Communications Shared Services) team. While the Marketing Operations Manager owns the pipes that deliver communications, you own what flows through them — the accuracy, completeness, and integrity of every member list. You are responsible for sourcing, validating, and preparing member data drawn from many internal systems, ensuring that every letter, email, and text we send reaches the right member with the right information. At SmithRx, data integrity is a legal requirement — not a best practice. Our member communications are heavily regulated and compliance-driven, and this role works directly with Protected Health Information (PHI). A single bad record isn't a minor error; it's a risk to our members and our business. You will report directly to the Member Comms Team Lead and maintain a dotted-line relationship with our centralized Data team — contributing to shared Snowflake data models, aligning with enterprise data standards, and coordinating on upstream changes that affect member communications. Over time, high performers in this role will have the opportunity to expand their scope beyond member communications into broader marketing analytics. Responsibilities: • Data Sourcing & List Building • Own the end-to-end process of extracting and compiling member lists from multiple internal data sources — eligibility systems, pharmacy data, client records, and more — for use across email, SMS, and print communications. Your primary workspace is Snowflake, querying across the data models maintained by our Data Engineering and Analytics teams. • Data Quality & Validation • Define and enforce data quality standards across all member lists before they enter the delivery pipeline. Build and maintain automated checks that surface anomalies — duplicate records, missing fields, invalid formats, eligibility mismatches — before a single message is triggered. • PHI Stewardship & Compliance • Handle Protected Health Information with the rigor and discipline it demands. Own suppression list logic, ensuring members who have opted out, are ineligible, or fall under regulatory exclusions are accurately reflected across all lists at all times. Treat opt-out, preference, and PHI data as the highest-priority data in the pipeline. • Cross-Functional Partnership • Work hand-in-hand with the Marketing Operations Manager to ensure lists are formatted, mapped, and structured exactly to the schema required by communication platforms. Maintain an active working relationship with the centralized Data team — contributing to shared data models and quality standards, staying aligned on upstream changes, and advocating for member communications data needs at the infrastructure level. What you will do: • Extract, transform, and validate member data from multiple internal systems using Snowflake, producing clean, audit-ready lists for every communication send • Build and maintain automated data validation workflows that catch quality issues — gaps, duplicates, mismatched fields, ineligible members — before lists are handed to Marketing Operations • Own suppression and exclusion logic, including regulatory opt-outs, eligibility exclusions, and client-specific rules, and ensure they are consistently applied across all channels and send types • Partner closely with the Marketing Operations Manager on list specifications, field mapping requirements, and pre-send data checks — you are the upstream dependency for every campaign they deploy • Maintain clear documentation of data sources, transformation logic, field definitions, and business rules to support auditability and regulatory compliance • Collaborate with the centralized Data team to stay aligned on Snowflake data model changes, contribute to shared data quality standards, and represent member communications requirements in data infrastructure decisions • Proactively identify, escalate, and root-cause data quality issues, partnering with the Member Comms Team Lead and internal data owners to drive resolution • Support ad-hoc data pulls for compliance reporting, campaign sizing, program performance analysis, and regulatory inquiries What you will bring to SmithRx: • 4+ years of hands-on experience in data analytics, data operations, or a closely related discipline • Experience working with Protected Health Information (PHI) and a working knowledge of HIPAA requirements as they apply to data handling — this is a requirement, not a nice-to-have • Strong SQL proficiency in Snowflake — comfortable writing complex queries, joining across multiple sources, and transforming raw data into clean, validated output • A quality-obsessed approach to data — you have experience building validation logic, reconciling data across systems, and treating data integrity as non-negotiable • Familiarity with member or customer data concepts including suppression lists, opt-out and preference management, eligibility logic, and regulated data handling • Experience working within a shared data infrastructure (e.g., contributing to or consuming dbt models, working alongside Data Engineering or Analytics teams) strongly preferred • Strong cross-functional communication skills — you can translate data findings and quality issues clearly to both technical and non-technical stakeholders • Healthcare or PBM industry experience is strongly preferred • A security-first mindset: You treat every member record as if it were your own medical history — because to someone, it is What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities

Lead and manage a team responsible for benefit configuration, testing, and documentation to ensure high-quality delivery of pharmacy benefit plans and improve operational workflows. | 8+ years of pharmacy benefits experience, 5+ years leadership managing remote teams, excellent communication skills, and ability to drive process improvements. | Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Manager, Benefit Operations Testing & QA is responsible for leading, coaching, and developing a team of benefit configuration specialists. You will ensure the high-quality delivery of the SmithRx product by overseeing the build and management of pharmacy benefit plans on various platforms. This role is a key part of the Plan Operations team, responsible for core benefits operations functions, process improvement, and upholding best practices in benefit configuration. In order to be eligible for this position applicants must be based in one of the following states: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin. What you will do: • Manage team members in the delivery of benefit configuration, testing, and documentation aspects of the plan build and maintenance responsibilities to drive the highest level of performance and meet or exceed service level agreements. • Manage employee performance through defined employee scorecards and performance metrics. • Provide ongoing feedback and coaching to ensure performance targets are met, providing appropriate levels of direction and support to your team members as needed. • Schedule employees, track productivity, maintain work schedules, coordinate different activities, and approve time off and overtime. • Participate in initiatives to support process/workflow improvements, leverage new system capabilities within work processes, and consistently institute best practices within the function. • Work with clients, identifying and understanding benefit plan requirements. Build and maintain pharmacy benefit plans for client groups. • Own all aspects of benefit configuration organization and structure for accounts by monitoring plan data integrity. • Provide leadership support to team members for escalations and complex configuration requests. • Communicate to leadership on project status, escalating issues when appropriate, and drive changes to improve workflow efficiency. • Be accountable for ensuring review and resolution of inquiries from internal teams such as member support and customer success are completed timely to improve member experience. What you will bring to SmithRx: • 5+ years in a leadership role with direct reports required, preferably leading people working in a remote setting. • 8+ years of working knowledge of pharmacy benefits, benefit configuration, healthcare benefits, and/or claims processing. • Experience with document management practices is preferred. • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue. • Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges and mentoring through a long-term, relationship-based approach to drive long-term individual success. • Ability to take initiative with little to no direction. • Passion for operational excellence that directly impacts clients, partners, and end-users. • Passion for building excellence and constantly iterating on process improvements. • Passion for developing, inspiring, and leading teams composed of less-experienced employees. • Execution-focused ethos - you are a solutions-oriented problem solver and efficiency-driven. • Organized and thoughtful with the ability to handle competing issues and prioritize accordingly. • Comfortable with leading teams in a fast-changing environment. • Flexible, adaptable, and able to respond under the pressure of a fast-paced organization. • Bachelor's degree or equivalent work experience required. What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities

Manage full-cycle recruitment for contact center and patient access teams, including sourcing, screening, interviewing, and offer negotiation. | 3+ years recruiting experience, preferably in healthcare or customer support, strong communication skills, ATS experience, and ability to work independently. | Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of: • Integrity: Always operate with honesty and transparency so we earn the trust of our clients. • Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes. • Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought. Job Summary We are seeking a Contract Recruiter to support the growth of our teams as we onboard new business. You will partner with leaders in our contact centers and patient access teams to drive high-volume hiring. Contract duration is 4 months and start date is ASAP. What will you do: • Full cycle recruitment: job requisition intake, passive candidate generation/sourcing, candidate screening, interview facilitation, candidate & stakeholder management, and offer negotiations/closing candidates • Promote SmithRx’s employer brand to build qualified talent pools and raise company awareness with both active and passive applicants • Leverage market data and insights to help advise hiring managers into making strategic hiring decisions • Optimize every aspect of the talent acquisition process by leveraging ATS (Greenhouse) to ensure a superior candidate experience • Provide data insights on candidate pipeline health and conversion metrics to hiring managers/ key stakeholders About You: • 3+ years of experience of full-lifecycle recruitment. Experience recruiting for healthcare, sales or customer support preferred. • Bachelor’s Degree preferred • You are a strong communicator, able to influence and build connections with people from a wide range of backgrounds. • You advocate for your candidates and take pride in facilitating excellent candidate experiences. • You know your way around an ATS, and understand how to report on hiring progress and challenges. • You are proactive; you'd rather take initiative to explore than be given solutions to implement • You have the ability to work independently, manage multiple projects simultaneously, be flexible, detail oriented and able to prioritize.

Oversee benefits plan operations and quality, collaborate on system enhancements, develop audits, and maintain data integrity for pharmacy or medical benefit plans. | Bachelor's or equivalent healthcare experience, 4+ years as Pharmacy QA Analyst preferred, comprehensive benefits knowledge, strong Excel and communication skills, and ability to work in a fast-paced environment. | Description: • Oversee core operations, processes, and quality standards of the benefits plan build and maintenance to ensure delivery of a high quality SmithRx product • Communicate project status and escalate issues for improved workflow efficiency • Collaborate with engineers on system enhancements to create workflow automation • Become subject matter expert on department standards and processes • Enhance test plans to ensure application functionality meets original requirements • Support business application systems and maintain plan data integrity • Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards • Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval • Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products • Ensure the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings Requirements: • Bachelors degree or equivalent work experience in healthcare and/or PBM required • 4+ years of experience as a Pharmacy QA Analyst preferred • Comprehensive knowledge of benefits administration, benefits configuration, eligibility requirements, benefit provisions, and enrollment protocols required • Robust analytical skills; advanced skills in Microsoft Excel • Strong communication skills via face-to-face meetings, conference calls and written correspondence • Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments • Execution-focused ethos - solutions-oriented problem solver and efficiency driven • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company • Applicants must be based in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, North Carolina, South Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin Benefits: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities

Lead product strategy and execution for a data-driven pharmacy benefits platform, collaborating with engineering, data science, and design teams to deliver and improve products. | 7+ years of product management experience focused on data-centric or AI-driven products, preferably in health-tech or pharmacy benefits, with strong technical fluency and excellent communication skills. | Description: • SmithRx is a rapidly growing, venture-backed health-tech company building a next-generation pharmacy benefits platform to disrupt PBM • Lead product strategy and execution for core platform capabilities leveraging data, analytics, and machine learning to power automation and faster decision-making • Develop deep understanding of product and usage analytics to inform data-driven decisioning and support drug pathways, claims adjudication, real-time notifications, reporting, and personalized recommendations • Work with engineering, data science, and design to deliver tools from concept to launch • Conduct discovery, research, and rapid experimentation to validate ideas and prioritize high-impact opportunities • Define and track KPIs; use data to iterate and improve products post-launch • Advocate for members, partners, brokers, and internal product users; align across Engineering, UX, Operations, and client-facing teams Requirements: • Applicants must be based in one of the following states: Arizona, Arkansas, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 7+ years of product management experience, with a focus on data-centric or AI-driven products • Experience in health-tech, pharmacy benefits, or healthcare data environments strongly preferred • Proven success launching products that leverage data science, ML, or advanced reporting and analytics • Strong technical fluency and experience collaborating closely with engineers and data analysts • Experience with complex systems, integrations, and healthcare datasets • Excellent communication and storytelling skills—able to clearly translate between business and technical audiences • Thrives in fast-paced, high-accountability environments with a strong sense of ownership • Bachelor's degree in a technical, business, or related field; advanced degree a plus Benefits: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities