Signet Jewelers

Manage and optimize multi-channel customer journeys, oversee platform configurations, and lead large-scale implementation and operational initiatives. | 5+ years experience in end-to-end activation, large-scale implementation, SQL, and cross-channel campaign management, with specific expertise in SMS/ESP providers and journey design. | We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! REMOTE Opportunity OR HYBRID Opportunity in Northeast, OH or DFW, TX This role includes hands-on delivery and management of End-to-End customer engagement solutions across our Customer Data Platform (CDP), MarTech Stack, and SMS/Email Service Provider (ESP) platforms. As a customer journey delivery expert, you will function as the technical and functional lead with seamless integration of customer and prospect CDP journeys and touchpoints including email, SMS, and paid media. This role will be the subject matter resource on large-scale implementations and ongoing operations between customer data platforms, SMS/email/media service providers with wholly owned personalized customer experiences. Additionally, this role will be accountable to the program leadership team with responsibility for successful Journey Optimizer and delivery, platform optimization, business enablement, and migration and marketing activation initiatives. This role requires resilience, decisiveness, and flexibility while leading solution delivery across teams. Responsibilities Review, optimize, and manage multi-channel journeys (email, SMS, push, in-app) Provide guidance on design, customization and optimization of real-time triggers, custom action nodes for customer orchestration Integrate RT-CDP audiences into journey workflows passed to SMS/email service providers Own day-to-day management and optimization customer journey activation and delivery planform and suite of products Oversee email campaign execution, lifecycle programs, and triggered communications Partner with CRM teams to monitor sender reputation, inbox placement, and performance health Manage CDP and ESP configuration, data feeds, and integrations with upstream and downstream systems Support CDP/SMS/ESP implementations, migrations, upgrades, and platform enhancements Define solution and technical architecture for cross-channel and SMS/email-specific use cases Lead marketing activation teams to deliver email campaigns, customer journeys, and cross-channel use cases Qualifications 5+ years experience managing end-to-end activation and delivery models for large-scale implementations 5+ years in QA/QE testing for segmentation, integrations and implementations of customer activations and delivery 5+ years experience in large scale implementations requiring seasonality, throttling, and customization at micro segmentation levels 5+ years experience with SMS/ESP service providers 5+ years in SQL, query-based testing 3+ years JIRA and Confluence systems Proven experience in complex behavioral trigger journey design within a customer data platform, cross-channel campaign execution, and large-scale SMS/Email programs Experience with RT-CDP audience segmentation and activation, testing and attributes Experience supporting ESP migrations, platform governance, and operational models Strong troubleshooting and optimization skills to improve campaign performance and customer journeys using data insights Experience in using preset or refined SQL queries for segmentation testing Ability to lead delivery teams and function as a functional owner for CDP Activation and Delivery capabilities. Benefits & Perks We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance ✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered. ✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year. ✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays. ✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging. ✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning. ✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more! The salary range for this opportunity is $105,500 - $147,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors. Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and James Allen.

Provide actionable analytics and strategic insights to support field operations and leadership, focusing on optimizing sales behaviors and identifying strategic opportunities. | Bachelor's in Business or related field, 3+ years of analytics experience, proficiency in SQL, Tableau, and predictive modeling, with experience in automation tools like Alteryx. | We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! REMOTE Opportunity OR HYBRID Opportunity in Northeast, OH or DFW, TX The Strategic Insights Analyst will contribute to the creation and evolution of a best-in-class portfolio of predictive and prescriptive analytics with insights & recommendations, dashboard development, and other related data outputs. The role is supporting senior leadership within field operations that helps drive revenue within the organization, being responsible for providing actionable analytics and strategic insights & recommendations for leadership to drive effective and sustainable results. The Strategic Insights Analyst is an innovative self-starter, with vision of applicable future needs both from experience and constant collaboration with leaders of respective field operations business segments. Responsibilities Collaborate and execute on the organization’s strategy and vision in partnership with field operations leadership and other related functions, like CX, Digital, Enterprise Analytics, and IT specific to agile-related enhancements and automation Working with Operations leadership, you will prioritize conducting exploratory analysis to identify pain points and innovation opportunities, and quantify the value of sales behaviors, among many other things, to further accelerate and mature the capabilities of the sales organization at all levels High attention to detail is required alongside a niche ability to provide complex and voluminous data in succinct, efficient, actionable, and user-friendly format In this role, our end users are our customers, and it is a responsibility to be an integral part of increasing efficiencies and consult with strategic suggestions to optimize and capitalize on opportunities Contribute to the creation of a best-in-class innovative insights program and strategy by partnering with their assigned field operations business segment within the organization to define and refine the strategic priorities to achieve our organizational goals and objectives Expertise leads to being able to provide consistent and actionable insights, allowing constituents to act swiftly and strategically. Plan and consult with field operations leadership to assist in isolating strategic areas of opportunity Support decisions with empirical evidence to provide forecasted potential and determine requirements leadership needs to deploy to their respective teams Partner directly with a field operations business segment to provide actionable insights & recommendations on the strategic opportunities in their scope Manage a specific field operations business segment’s portfolio, working closely with leadership of respective team(s) to prioritize their analytics/insight-need roadmaps in conjunction with priorities for senior leadership Building and owning a portfolio of actionable analytics for constituents and being comfortable working autonomously is key to success in this role, and also key to growth Requirements Bachelor’s degree in Business, Analytics, Statistics, or similar field 3+ years of related experience 2+ years of predictive & prescriptive analytics experience including (but not limited to) data processing, modeling, governance, transformation, and migration; 2+ years’ experience in Alteryx or similar tools including automation Moderate-to-complex modeling, 1+ years in SAS, SQL and Python preferred Ability to understand and interpret databases and back-end data systems for optimal usage and application Advanced capabilities in Excel and Tableau as it relates to visualizing data Experience with dashboarding tools (ex. Tableau, PowerBI, Microstrategy, Domo or similar) Benefits & Perks We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance ✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered. ✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year. ✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays. ✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging. ✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning. ✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more! The salary range for this opportunity is $60,500 - $85,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors. Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and James Allen.

Designing and delivering training programs to enhance jewelry sales performance, analyzing dashboards for insights, and building strong partnerships with store leaders. | Bachelor's degree or equivalent experience, proven training and coaching skills, ability to interpret dashboards, and strong communication skills. | We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! Signet is on a mission to transform how customers engage with their jewelry through our best-in-class Jewelry Services offerings – designed to provide peace of mind and enhance the joy of jewelry ownership. As a Performance Optimization Specialist, you will play a critical role in driving Jewelry Services sales performance (including jewelry repair, custom design and more) by identifying growth opportunity areas through analysis, building relationships with store and operations partners and delivering impactful, live training experiences along with best practices and insights to optimize sales performance. KEY RESPONSIBILITIES: Collaborate with Jewelry Services and Field Leadership to identify growth opportunities and enhance sales performance by designing and delivering training programs aligned with operational and financial goals, including leading engaging virtual sessions for Jewelry Consultants This role requires a confident presenter who can adapt to diverse learning styles and create an interactive environment that drives immediate application and results Develop strong partnerships with Field Leaders and provide coaching on driving Jewelry Services sales in their markets Analyze performance dashboards and translate insights into actionable recommendations, sharing feedback directly with Jewelry Services Leadership to identify growth opportunities and optimize performance Develop short videos and written communications that can keep jewelry repair and custom jewelry top of mind, while building selling confidence across the entire fleet of store associates. Gather and synthesize feedback from the Store community to identify critical technology, tools and training needs, providing prioritized recommendations to Jewelry Services Leadership to enhance store engagement and customer satisfaction POSITION QUALIFICATIONS: Education Required: Bachelors degree or equivalent professional experience Proven ability to lead engaging, interactive training sessions (in-person and virtual) for diverse audiences Experience providing one-on-one and group coaching to improve performance and build confidence Exceptional verbal and written communication for presenting, creating training materials, and simplifying complex concepts Ability to interpret dashboards and metrics, translating data into actionable recommendations Skilled in creating micro-learning content such as videos, guides, and job aids to reinforce training Demonstrated ability to build trust and strong partnerships with Field Leaders and store teams Ability to manage multiple priorities and projects in a fast-paced environment BENEFITS AND PERKS: Comprehensive healthcare, dental, and vision insurance to keep you and your family covered Generous 401(k) matching after just one year to help secure your financial future Ample paid time off, plus seven holidays to recharge and unwind Exclusive discounts on premium merchandise just for you Dynamic Learning & Development programs to support your growth And more! The salary range for this opportunity is $85,000- $100,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors. Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and James Allen.

Lead and develop a team managing credit services technology assets, partner with business and IT stakeholders, and oversee vendor and project management. | Bachelor's degree, 5+ years of leadership in ERP and global delivery teams, experience with cloud-based applications, and strong communication skills. | We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! REMOTE Opportunity OR HYBRID Opportunity in Northeast, OH or DFW, TX The IT Manager, Credit Services Corporate Solutions will be responsible for leading initiatives related to 3rd party credit services. This Manager’s responsibilities are to provide leadership to the Credit Services organization; manage steady-state operations of all Credit services technology assets; and partner with business stakeholders on technical strategies and roadmaps. This leader will potentially have direct reports. Responsibilities Lead, develop, mentor and coach a team of developers, architects, project managers and analysts Interface across multiple IT teams (data analytics, store technologies, finance) and business stakeholders to resolve complex issues Partner with Signet business leaders as the point of contact to ensure requirements for the future-state of Credit Services platforms respectively. Partner with IT Portfolio leadership on demand management and prioritization Identify opportunities within the Credit Services portfolio for delivering innovation and automation, improving employee experience, and optimizing platforms for cost effectiveness and operational efficiencies Responsible for providing application managed services and support, whether by internal team members or third-party vendors, that meet or exceed defined service levels and key metrics for critical Compensation systems Direct all aspects of systems discovery, design, project management and resource management Partner with Sourcing, IT Vendor Management office and Legal on all Vendor, Contract and Budget Management activities Partner with senior leadership team to develop roadmaps and business cases to fulfill long-term vision and growth imperatives set forth for the organization and help deliver value to business stakeholders Qualifications Bachelor's degree 5+ years’ leadership experience on ERP implementations on a global scale and managing global delivery teams (vendor/internal) to deploy solutions successfully Effective oral and written communication and presentation skills (including visual presentation development) Knowledge of Credit Services business processes and data analytics Experience with hosted/cloud-based applications and/or Software as a Service including AWS, MS Azure and private vendor cloud/hosting solutions Experience with all phases of the Software Development Lifecycle (SDLC) along with Agile development practices Strong listening, verbal, and written communications skills with the ability to translate information into understandable terms to a variety of audiences Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal, and business skills; able to recognize and address areas needing improvement Benefits & Perks We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance ✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered. ✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year. ✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays. ✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging. ✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning. ✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more! The salary range for this opportunity is $87,500- $110,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors. Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and James Allen.

Assist with inventory management, vendor relations, and customer service in a retail jewelry environment. | Previous customer service or vendor management experience, proficiency with computers, and ability to work Saturdays. | We have many opportunities available on our other career site pages. Click here to link to our careers page! At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO's. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO's exhibit humility, as in order for the business to succeed here, it takes EVERYONE! Do YOU have what it takes to be a Diamonds Direct RHINO?? With the Diamonds Direct Back Office Manager, we are looking for a RHINO that will serve as the backbone of in-store daily operations, because without YOU, there is no US! Our ideal RHINO has a passion for the jewelry industry, as this position provides a firsthand look at what makes a luxury retailer run smoothly. What is the Upside? • Investment in your career development • Exposure to all other departments within our organization • A family-oriented culture unlike any other Responsibilities may include: • Shipping and receiving inventory • Oversees inventory control at the store level • Special orders • Vendor relationship management • Assists store team with merchandise questions and customer orders Requirements • Previous customer service and/or vendor management experience • Experience in a luxury retail jewelry environment preferred • Good communication skills • Proficient computer skills • Well organized and the ability to multi-task • Must be able to work Saturdays Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!

Support warranty and wholesale repair operations through reporting, billing, and communication with clients and partners. | Experience in account management, customer service, warranty processing, and proficiency with computer systems. | About the Role We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty partners, and retail clients, ensuring timely communication, accurate billing, and exceptional service. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment. Key Responsibilities Gather, compile, and prepare weekly and monthly reports for assigned contracts to review with warranty partners. Bill warranty repairs in accordance with each provider’s specific terms and conditions; prepare manifests and required documentation to ensure repairs are shipped to the correct recipients. Bill wholesale repairs based on approved estimates and provide corresponding manifests and shipping documents. Review and accurately tag repairs returned to SJR as rework from prior services. Verify contract validity through warranty provider portals to ensure coverage is active and all repair information is accurate. Answer inbound calls and provide timely updates on repair statuses; direct to appropriate departments as needed. Communicate repair updates via email and phone in a clear and professional manner. Escalate concerns or service issues to management promptly. Qualifications Prior experience in account management, customer service, warranty processing, or related field preferred. Strong attention to detail with excellent organizational and time-management skills. Effective written and verbal communication skills. Ability to work collaboratively across departments. Proficiency with computer programs, portals, and internal systems. Why Join Our Team? Collaborative team environment Opportunities for growth and development Competitive compensation and benefits package We have many opportunities available on our other career site pages. Click here to link to our careers page! SJR is a premier repair center specializing in jewelry and watch repair, as well as custom design. We also operate two retail jewelry stores in the Nashville area, providing a neighborhood jeweler experience with a passion for our customers. Since our start in 2002, we have striven to set ourselves apart in the industry by providing the best customer service and expert jewelry and watch repair to our clients. SJR National Repair Center currently operates in a 38,000 square foot facility located just south of Nashville in Brentwood, TN. With over 40 skilled bench jewelers and watch makers, we service nearly 4,000 jewelers nationwide. We are growing fast and looking for people to join our team with a passion for excellence. Applicants of all skill and experience levels are encouraged to apply! At SJR, our culture is deeply rooted in our passion for precision and craftsmanship. We are more than just a workplace; we are a community of skilled artisans and passionate enthusiasts who share a common love for watches and jewelry.

Assist in managing daily store operations, develop team skills, and ensure excellent customer experience. | Minimum one year retail experience, knowledge of POS systems, and availability to work flexible hours. | We have many opportunities available on our other career site pages. Click here to link to our careers page! You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™. There are brilliant career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! Shine with Signet! Zales is looking for dynamic, driven and creative individuals to join our team. Are you ready to use your business and sales skills to begin a financially rewarding career? If you are the type of person that enjoys working with the best of the best and celebrating the successes of a strong team, then you should apply to Zales. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives. If you have the drive and passion to succeed, apply with us today! Assistant Store Manager Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team members' standards achievement to attain sales and profit projections; contributing to an atmosphere of total customer satisfaction; developing skills and product knowledge of team members through training and evaluation; and recruiting and selection of team members. The Assistant Store Manager is also responsible for following and enforcing all Company policies and procedures and performing other operational and strategic duties. We value integrity, diversity, teamwork and opportunities for advancement maintaining our promotion from within philosophy. We provide training on sales techniques, product knowledge, and skills to take your career to the next level. In return, we ask that you bring your commitment to excellence, desire to grow and ability to provide a superior customer experience. Job Requirements: At least one year of retail experience is required, preferably with a jeweler or specialty retailer Knowledge of operating POS terminals and scanners, using basic computer software and hardware Ability to interpret a variety of instructions in written, oral, diagram, and schedule form Availability to work days, nights and weekends A Sampling of our Total Rewards: Base pay plus commission on sales Benefits including Medical, Dental, Vision and Prescription Insurance (Full Time Team Members) 401 (k) Paid Vacation and Paid Holidays (Full Time Team Members) Tuition Reimbursement and DCA courses based on position Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more Merchandise Discounts Incentive Trips and Contests Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration. Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.” Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page! At Signet, we realize we’re not just in the jewelry business – we’re in the relationship business. The diamonds and unique jewelry we sell are symbols of undeniable love and self-expression. They help inspire love and foster the kind of world we all want to live in. We’re always looking for those rare gems who want to be a part of our purpose. We value our team members and empower them to play trusted roles in a highly personal and emotional customer experience. Maybe you have that sparkle. Signet Jewelers is Great Place to Work-Certified™. We promote diversity at every level, value the differences between people and foster an environment of opportunity and acceptance for every Team Member in every facet of our organization.

Assist in managing daily store operations, develop team skills, and ensure excellent customer experience. | At least one year of retail experience, knowledge of POS systems, and availability to work flexible hours. | We have many opportunities available on our other career site pages. Click here to link to our careers page! You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™. There are brilliant career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! Shine with Signet! Zales is looking for dynamic, driven and creative individuals to join our team. Are you ready to use your business and sales skills to begin a financially rewarding career? If you are the type of person that enjoys working with the best of the best and celebrating the successes of a strong team, then you should apply to Zales. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives. If you have the drive and passion to succeed, apply with us today! Assistant Store Manager Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team members' standards achievement to attain sales and profit projections; contributing to an atmosphere of total customer satisfaction; developing skills and product knowledge of team members through training and evaluation; and recruiting and selection of team members. The Assistant Store Manager is also responsible for following and enforcing all Company policies and procedures and performing other operational and strategic duties. We value integrity, diversity, teamwork and opportunities for advancement maintaining our promotion from within philosophy. We provide training on sales techniques, product knowledge, and skills to take your career to the next level. In return, we ask that you bring your commitment to excellence, desire to grow and ability to provide a superior customer experience. Job Requirements • At least one year of retail experience is required, preferably with a jeweler or specialty retailer • Knowledge of operating POS terminals and scanners, using basic computer software and hardware • Ability to interpret a variety of instructions in written, oral, diagram, and schedule form • Availability to work days, nights and weekends A Sampling Of Our Total Rewards • Base pay plus commission on sales • Benefits including Medical, Dental, Vision and Prescription Insurance (Full Time Team Members) • 401 (k) • Paid Vacation and Paid Holidays (Full Time Team Members) • Tuition Reimbursement and DCA courses based on position • Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more • Merchandise Discounts • Incentive Trips and Contests Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration. Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.” Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!

Lead the evolution of Kay and Peoples’ social media, influencer marketing, and brand partnership efforts. Develop and execute strategies that drive relevance, reach, and business results while ensuring a unified brand voice across platforms. | Candidates should have 8+ years of experience in social media, influencer marketing, and brand partnerships, ideally in fashion, beauty, retail, or lifestyle sectors. A proven track record of innovative, results-driven campaigns and strong leadership skills are essential. | We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! REMOTE Opportunity or HYBRID Opportunity in Northeast, OH or DFW, TX areas We’re seeking a bold, culturally fluent, and strategic Director to lead the next evolution of Kay and Peoples’ social media, influencer marketing, and brand partnership efforts. This high-impact role is responsible for elevating our social presence, developing breakthrough influencer strategies, and activating strategic partnerships that drive relevance, reach, and business results. Reporting into the Senior Director of Brand Marketing, this role is a key leader on the brand marketing team and will develop and execute the vision for how Kay and Peoples show up across platforms, championing creative storytelling, cross-functional collaboration, and forward-thinking strategy. You will guide a team of high-performing marketers and collaborate closely with Agencies, Creative, Media, PR, Ecommerce, and Merchandising to ensure our brand voice is consistent, compelling, and differentiated in culture and the marketplace. Responsibilities Partner with Agencies, Creative and Brand teams to ensure all storytelling ladders up to a unified brand voice and strategy across platforms Oversee the creation and evolution of social content strategies, calendars, and frameworks that support key campaigns, product stories, tentpole moments, and cultural opportunities Partner closely with PR and media teams to bridge earned, organic and paid efforts, aligning content strategies with full-funnel goals and audience segmentation Own influencer and creator strategy from top to bottom—managing agency partners, budget, briefing, contracts, content delivery, and performance reporting Develop long-term creator relationships (ambassadors) that ladder up to brand values and extend across tentpole campaigns, gifting strategies, and affiliate opportunities Partner with Owned Channels, PR, Creative, and Media to maximize integration of influencer content across brand campaigns, press moments, and paid plans Lead briefings, product selection, and order fulfillment with detailed tracking and templates for influencers and internal stakeholders Lead the development and execution of strategic brand activations, athlete/musician/celebrity collaborations, and sponsorships—ensuring robust social and influencer extensions that drive amplification Oversee contract management for talent and partnership agreements, collaborating closely with Legal and internal stakeholders to ensure timely review, compliance, and execution Collaborate with Creative and Cross-Functional teams to bring brand activations to life through digital storytelling and community engagement Qualifications 8+ years of experience in social media, influencer marketing, and brand partnerships, ideally within fashion, beauty, retail, or lifestyle sectors Proven track record of developing innovative, results-driven social and influencer campaigns Strong leadership and team management experience, with the ability to inspire and grow high-performing talent Deep understanding of social platforms (TikTok, Instagram, Facebook, YouTube, Pinterest), creator economy, and digital storytelling Deep understanding of paid social and ability to translate media plans into content based on platform, funnel and audience Creative thinker who can bring a brand voice to life across a variety of consumer-facing touchpoints Experience managing agency teams with ability to provide clear strategic and creative direction Highly organized with ability to oversee multiple projects and guide team priorities Passion for brand building, cultural storytelling, and—of course—jewelry Benefits & Perks We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance ✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered. ✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year. ✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays. ✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging. ✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning. ✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more! The salary range for this opportunity is $128,000 - $185,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors. Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and James Allen.

The Product Analyst partners with Product Managers, Designers, and Engineers to enhance Signet’s Ecommerce websites. This role focuses on research, analysis, and execution of product initiatives to improve customer experience and drive business outcomes. | A Bachelor’s degree is required, preferably in a technical or analytical field, along with 2-4 years of experience in a relevant role. Familiarity with Agile practices and front-end technologies is essential. | We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! Product Analyst DO III Location: Remote POSITION SUMMARY: The Product Analyst partners closely with Product Managers, Designers, and Engineers to support the development and enhancement of Signet’s Ecommerce websites (Kay, Jared, Zales, Banter, Peoples, H Samuel, Ernest Jones). This role is focused on research, analysis, and execution of product initiatives that improve customer experience, drive measurable business outcomes, and align with brand differentiation goals. The role blends analytical rigor, technical expertise, and product ownership. Success in this role is about clearly defining user stories and acceptance criteria, validating delivered functionality, and using data to measure and inform product decisions. The right candidate will bring comfort with analytics, content management, front-end technologies, and Agile delivery practices. RESPONSIBILITIES: Analyze customer and site data (e.g., Medallia, CSAT/NPS, Adobe Analytics) to identify trends, friction points, and opportunities for brand-specific enhancements Conduct research on user stories and requests to define requirements, dependencies, and expected benefits Measure, track, and report results from completed initiatives against KPIs such as engagement, conversion, and customer satisfaction Translate business needs into epics, features, user stories, and acceptance criteria Collaborate with the Design team to ensure brand-specific identity and intent are reflected in solutions Provide technical input on CMS capabilities, front-end theming (CSS, tokens, styles), and integration considerations Participate in backlog refinement, sprint planning, demos, and retrospectives; help prioritize sprint work with the Product Manager Validate delivered functionality through manual/functional testing and coordinate with QA to ensure requirements are met Partner with engineers to clarify requirements and explore technical tradeoffs Assist in the development and execution of product demonstrations with stakeholders to ensure successful launch POSITION QUALIFICATIONS: Bachelor’s degree required; technical or analytical field preferred Certifications a plus Minimum of 2 - 4 years in a Business Analyst, Product Analyst or Product /Project Management role Customer-focused mindset with proven ability to translate insights into actionable product requirements Experience in Agile delivery, design thinking practice and sprint planning Familiarity with front-end technologies (HTML, CSS, design tokens) and content management systems Experience in using industry standard Agile tools – Jira, Confluence, et al. Strong written and verbal communication skills; able to bridge business and technical teams BENEFITS & PERKS: Competitive healthcare, dental & vision insurance 401(k) matching after one year of employment Generous time off + company holidays Merchandise discount Learning & Development programs Much more! The salary range for this opportunity is $67,000 - $90,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors. Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and James Allen.

The Associate Product Manager will translate business needs into actionable epics, features, and user stories for digital store applications. They will collaborate with cross-functional teams to deliver customer-centric solutions that improve operational efficiency and enhance the in-store digital experience. | Candidates should have 3+ years of experience in Product Management, Business Analysis, or Agile delivery, along with strong analytical skills. Experience with data tools and a proven ability to deliver digital solutions in a fast-paced environment is essential. | We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! REMOTE Opportunity OR HYBRID Opportunity in Northeast, OH or DFW, TX areas We’re looking for a strategic and execution-focused Associate Product Manager/Product Analyst III to join our Digital Store Applications Product Team. This role blends product ownership with analytical rigor to drive enhancements across digital store applications, including Clienteling, Store+, Services, and Fulfillment. You’ll work closely with cross-functional teams to deliver seamless, customer-centric solutions that improve operational efficiency and elevate the in-store digital experience. Responsibilities Translate business needs into actionable epics, features, and user stories for digital store applications Support sprint planning, backlog grooming, and release coordination Validate product functionality through testing and stakeholder reviews Collaborate with engineering, QA, and design teams to ensure timely delivery of digital capabilities Analyze customer feedback and behavioral data (e.g., Medallia, NPS, Omniture) to identify trends and improvement opportunities in store-facing digital tools Partner with Customer Care to validate features that enhance self-service capabilities such as order status, returns, repairs, warranties, and appraisals Track KPIs and post-launch performance to inform future iterations Align product execution with roadmap priorities and business goals for digital store initiatives Participate in discovery sessions and requirement workshops with cross-functional stakeholders Ensure continuity of SME knowledge across initiatives and mitigate delivery risks during seasonal peaks or team transitions. Qualifications 3+ years of experience in Product Management, Business Analysis, or Agile delivery Strong analytical skills and experience with data tools (e.g., Omniture, Medallia) Proven ability to deliver customer-centric digital solutions in a fast-paced environment Excellent communication and stakeholder engagement skills Experience with mobile-first design, Jira, and Confluence is a plus Benefits & Perks We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance. ✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered ✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year ✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays ✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging ✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning ✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more! The salary range for this opportunity is $67,000 - $90,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors. Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and James Allen.