ShopMy

Lead customer success planning, forecasting, compensation, segmentation, capacity modeling, lifecycle processes, systems, reporting, and operational initiatives. | Requires 7+ years in revenue operations, customer success operations, or business operations, including post-sale performance ownership, planning, forecasting, retention analysis, capacity modeling, compensation plan design, spreadsheets, Salesforce, and BI tools. | Join ShopMy - Powering the Future of Digital Marketing ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you. About the role We are looking for a Director of Revenue Operations to own the planning, forecasting, and operational infrastructure behind our Success organization. You will help our Client Strategy and Enterprise teams retain brands, deepen product adoption, and grow subscription and performance revenue across the existing customer base. Working directly with our Revenue Operations leader and closely with Success leadership, you will turn company priorities into goals, compensation plans, and practical ways of working. You will own an operational roadmap and carry initiatives from the initial question through implementation, team adoption, and measurable results. This is a hands-on role for someone who enjoys building. You are comfortable challenging an assumption, working through a detailed model, leading a business review, and partnering with technical teams to make a process better. You will have the opportunity to build the foundation for our next stage of growth and see your work make a difference in how teams operate every day. What you'll own Planning & performance: Lead annual and quarterly Success planning. Turn revenue objectives into goals by segment, team, and account, and build models that connect retention, adoption, spend, and capacity. Forecasting: Own the Success forecast across renewals, expansion, churn, and performance products, including Opportunities and Spotlights. Standardize MRR and NRR definitions, run forecast reviews, and track accuracy. Compensation: Design and manage Success comp plans with Finance and People. Set measures, weightings, thresholds, and accelerators, model costs, and own rollout, documentation, and payout accuracy. Segmentation & capacity: Build balanced books across SMB, Growth, and Enterprise. Own coverage, rebalancing, and hiring/capacity models. Brand lifecycle: Standardize the process from Sales-to-Success handoff through onboarding, adoption, renewal, and expansion. Turn risk and growth signals into action, and operationalize pricing and packaging changes. Systems & reporting: Own the Success systems roadmap with the Salesforce and Data teams. Build dashboards and planning tools, use automation and AI to cut manual work, and set metric definitions teams trust. RevOps partnership: Act as Success's primary operational partner. Turn strategic questions into recommendations, run business reviews, and lead cross-functional initiatives end to end. What we are looking for: 7+ years in RevOps, CS Ops, or BizOps, with real ownership of post-sale performance Have led planning, forecasting, retention analysis, and capacity modeling Have designed and rolled out variable comp plans Are a strong modeler, comfortable in spreadsheets, Salesforce, and BI tools (SQL a plus) Have built processes customer-facing teams actually use, and can influence across Success, Sales, Finance, Product, and technical teams Communicate clearly with executives and ICs, and enjoy moving between strategy and execution NYC-based or willing to relocate before start date Bonus: experience with marketplaces, creator marketing, commerce, or hybrid subscription + usage-based revenue, plus using AI and automation in ops workflows. What success looks like Success leaders have a trusted view of performance, risk, and what's needed to hit plan Goals and comp plans reinforce priorities and are easy to understand and administer Forecasts get more accurate, predictable and explainable Teams spend less time reconciling reports and more time helping brands succeed RevOps leadership can count on you to run the Success ops agenda end In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations. New York Pay Range $160,000—$200,000 USD The provided salary range is base salary, exclusive of bonus potential or commission, and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation! Benefits & Perks ShopMy invests in more than compensation. We support your health, your growth, and your life outside of work. Equity in ShopMy - Every employee is an owner; all roles receive equity Monetize Your Influence - Every employee builds and grows their own ShopMy page 401(k) with Company Match - 3% employer contribution, fully vested Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage Mental Health Support and More - We offer employees and their dependents virtual mental health support, urgent care, and primary care visits at no cost Flexible PTO - Take the time you need, including your birthday off 13 Company Holidays 14 Weeks of Paid Parental Leave Remote-First Culture with an NYC HQ - Some teams may have different location requirements Workplace & Wellness Stipends - Support for wellness, home office needs, and a Wellhub membership Disability & Life Insurance - 100% employer-paid Health Care FSA/HSA Annual Company Offsite Quarterly Team Co-Locations ShopMy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization upon hire.

Lead company-wide strategic initiatives with senior leaders, resolve complex business challenges, and improve operations and workflows to support growth. | Requires 8–10+ years in management consulting, finance, or strategy at a high-growth startup or SaaS company, a bachelor's degree, and strong analytical and communication skills; an MBA is preferred. | Join ShopMy - Powering the Future of Digital Marketing ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you. About the role… We are looking to add an exceptional and experienced leader to join our Strategy & Operations team as a Director. Reporting directly to the COO, this individual will be a driving force behind the company's most impactful initiatives. In this role, you will partner with senior leadership and cross-functional teams to tackle complex business challenges, develop and execute strategic plans, and oversee high-priority projects that enable scalable growth. If you are passionate about solving ambiguous problems, driving organizational change, and leading teams in a fast-paced environment, we want to hear from you! Roles and responsibilities… Lead High-Impact Initiatives: As a critical member of the Strategy & Operations team, you will own the development, execution, and success of company-wide strategic initiatives, ensuring alignment with business goals. Partner with Leadership: Collaborate closely with ShopMy's senior leadership to address key business challenges, provide data-driven insights, and deliver actionable recommendations. Drive Operational Excellence: Develop and optimize processes to enhance business operations, streamline workflows, and support scalable growth. Strategic Problem-Solving: Identify areas of opportunity through in-depth analysis, validate hypotheses, and propose forward-thinking solutions to drive results. Project Ownership: Take end-to-end ownership of mission-critical projects, from initial concept and planning to implementation and performance evaluation. Foster Cross-Functional Collaboration: Partner with teams across the organization, ensuring seamless communication, alignment, and execution of strategic initiatives. Mentor and Influence: Serve as a mentor to team members, fostering a culture of collaboration, innovation, and continuous improvement. Our non-negotiables… Bachelor’s degree required; MBA or advanced degree preferred. 8-10+ years of professional experience, including management consulting, finance, or strategy & operations roles at a high-growth startup or SaaS company. Proven track record of successfully leading and executing complex, cross-functional projects with measurable impact. Outstanding analytical skills and a data-driven approach, with expertise in translating insights into actionable strategies. Exceptional communication and influence abilities, with experience presenting to C-suite executives and senior stakeholders. Strong project management skills, with the ability to prioritize and execute multiple initiatives in a dynamic environment. Hands-on mindset: you’re willing to dive into the details and roll up your sleeves to get things done. Proficient in Excel, PowerPoint, and Google Suite; knowledge of SQL or other data analysis tools is a plus. In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations. New York Pay Range $200,000—$230,000 USD The provided salary range is base salary, exclusive of bonus potential or commission, and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation! Benefits & Perks ShopMy invests in more than compensation. We support your health, your growth, and your life outside of work. Equity in ShopMy - Every employee is an owner; all roles receive equity Monetize Your Influence - Every employee builds and grows their own ShopMy page 401(k) with Company Match - 3% employer contribution, fully vested Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage Mental Health Support and More - We offer employees and their dependents virtual mental health support, urgent care, and primary care visits at no cost Flexible PTO - Take the time you need, including your birthday off 13 Company Holidays 14 Weeks of Paid Parental Leave Remote-First Culture with an NYC HQ - Some teams may have different location requirements Workplace & Wellness Stipends - Support for wellness, home office needs, and a Wellhub membership Disability & Life Insurance - 100% employer-paid Health Care FSA/HSA Annual Company Offsite Quarterly Team Co-Locations