ShopMy

Compensation

Full Description

Job Description: • Own resolution of complex, high-impact inbound support issues related to affiliate networks • Act as an escalation point for affiliate-related issues, applying judgment to balance speed, accuracy, and customer impact • Identify root causes of recurring affiliate issues and partner with Product and Engineering to drive durable fixes • Define and improve support workflows, escalation standards, and documentation within the affiliate support domain • Surface trends, risks, and customer insights through structured documentation and reporting • Lead high-impact initiatives to reduce inbound volume and improve self-service • Partner cross-functionally to inform product decisions, roadmap prioritization, and tooling improvements • Contribute to broader Product Support initiatives that improve efficiency, quality, and scale Requirements: • Bachelor’s Degree or equivalent experience. • 3–5 years of experience in customer support, product operations, technical support, or a related role • Demonstrated experience supporting or working with affiliate networks and related tooling • Strong troubleshooting skills with the ability to assess impact and risk • Proven ability to operate independently and own a defined support domain or initiative • Excellent written and verbal communication skills, including cross-functional documentation • Comfort partnering with Product and Engineering on complex or ambiguous issues • Strong organizational skills and ability to manage competing priorities effectively Benefits: • Medical & Dental Coverage at 70% • Equity in ShopMy • Flexible PTO • 14 weeks of parental leave • Reimbursements up to $200/month to spend on teammate outings • 401k program (3% automated contribution from ShopMy!) • Wellhub Membership • Company retreats • Opportunity to monetize your influence- all employees build out a ShopMy page! • Birthday PTO