Shirley Ryan AbilityLab

Lead IT Security Operations team to deliver comprehensive information security program including managing technical controls, monitoring security solutions, and coordinating incident response and recovery. | At least seven years IT experience with five years in security administration, audit, or compliance, active CISSP certification, and familiarity with HIPAA, NIST, and HITRUST frameworks. | Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary The Lead IT Security Analyst is a leader of the IT Security Operations team who works closely with the other members of the team to deliver a comprehensive information security program and safeguards Shirley Ryan AbilityLab’s valuable information assets. The Lead IT Security Analyst holds a high level of expertise in multiple security focus areas, and works actively to disseminate that knowledge to the team. The lead analyst works with other IT teams to effectively manage, monitor, and deploy technical controls to meet specific security requirements and follows defined processes and standards to ensure that security configurations are enforced and maintained. Where the Lead Analyst identifies opportunities for process improvements, they communicate them to management, propose changes, and implement them. In a demanding 24x7x365 healthcare environment, this position requires a high degree of initiative and hands-on technical knowledge, an up-to-date understanding of the latest security threats and technologies, familiarity with core security frameworks, commitment to ongoing and continuous improvement of security personnel, processes, and technology, as well as a professional demeanor and collaboration skill set. The IT Security Analyst will demonstrate Shirley Ryan AbilityLab Core Attributes (Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service) and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties. Job Description The Lead IT Security Analyst: Administers IT and OT systems relevant to security operations for all on-premises, hosted, and cloud infrastructure, storage, applications, systems, and networks. Cultivates knowledge of organizational policy and standards as they pertain to security and works to ensure that security operations are rooted in and aligned with policy, as well as promoting awareness of and adherence to policy among their own team and others. Where gaps in policy and standards are identified, the lead security analyst drafts proposed additions based on industry frameworks and best practices. Performs continuous monitoring of security solutions including but not limited to antivirus, encryption, endpoint detection and response, Security Incident and Event Management (SIEM), privileged access management, vulnerability management, threat intelligence, data loss prevention (DLP), and intrusion detection & prevention. Where gaps in detection or response capabilities are identified, the lead security analyst researches, evaluates, deploys or develops, and operationalizes new technologies to address them. Identifies security incidents in the course of monitoring; collaborates with internal and external teams to execute incident response procedures related to containment and eradication; and provides guidance to internal teams to recover from such incidents. Provides emergency, after-hours and weekend support on a rotational basis to respond to priority issues that occur outside of the normal business hours. Executes and proposes improvements to detailed and accurate documentation and procedures related to operational security practices and processes. Ensures users, service delivery and systems will adhere to documented standards. Where gaps in process are identified, the lead security analyst develops, implements, and trains team members on new solutions. Takes a leading role in conducting security awareness training and phishing simulations, and remains informed on industry trends and threat intelligence to ensure the organization is prepared to confront relevant threats. Provides direction to and collaborates with other teams regarding strategic and tactical operational security initiatives relating to identity and access management. Works closely with team members from IT, other business units, and vendors to ensure new systems, applications, subscriptions, services, and processes meet secure configuration and vulnerability management requirements. Evaluates vendor security assessments, coordinates periodic internal and external security audits and assists in the development and implementation of post-audit mitigation plans. Builds formal and informal relationships within SRAlab and among business partners and customers to improve the effectiveness of IT Security Operations. Collaborates with all IT teams and promotes ongoing and continuous security improvements, and serves as a primary point of contact for security concerns Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab. Reporting Relationships Reports to Manager of IT Security Operations Knowledge, Skills & Abilities Required A minimum of seven (7) years progressive experience working in Information Technology with at least five (5) years of direct experience in systems security administration, systems audit, or security compliance. Knowledge of security for operational technology a plus. Robust and hands-on experience administering various security solutions, including antivirus, Security Incident and Event Management (SIEM), encryption, endpoint detection and response, data loss prevention (DLP), intrusion detection & prevention, systems patching, vulnerability management, and threat intelligence. Advanced knowledge and understanding of security configurations and monitoring for Microsoft directory services (on-premise and cloud); Windows, Mac, and Linux OS; logging and monitoring; user access management; principles of perimeter-based and zero-trust architecture; network communication protocols; etc. Must understand information security concepts, protocols, industry best practices and strategies. Knowledge of industry regulatory requirements and experience working with internal and external security audit staff as well as remediation practices is required. High degree of initiative and commitment to ongoing and continuous security improvements, a professional demeanor and collaborative spirit to execute projects and complete tasks proficiently. Effective communication and meticulous documentation skills required with a strong ability to develop and present comprehensive security reports to different audiences. Familiarity and knowledge of core security frameworks: HIPAA (Healthcare Insurance Portability and Accountability Act), NIST (National Institute of Standards and Technology), HITRUST (Health Information Trust Alliance), ISO 27000 Series (International Organization of Standardization), etc. Active CISSP certification and maintenance required. Additional healthcare environment experience and IT security certifications are a plus. Skillful in delivery of superior customer service. General understanding of Cerner and Financial Systems and their integration a plus. Ability to transport and move PCs, printers, and related hardware weighing up to 30 pounds. Working Conditions Normal office environment with little or no exposure to dust or extreme temperature. Remote work within Chicagoland area The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Pay and Benefits*: Pay Range: $82,300.00 - $136,700.00 Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits *Benefits and benefits’ eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role. Equal Employment Opportunity Employer Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law. EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law.

Lead technical development and coding of web and mobile applications, manage developers, and optimize digital presence through analytics and SEO. | Bachelor's degree plus 4+ years full-stack experience with React, React Native, Node.js, and proven software team management. | Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary The Web and Mobile App Development Manager will guide the technical development of Pathways.org’s web and mobile applications. This full-stack web and mobile app developer role will both manage and write code for our web and mobile applications, work to maintain and extend the functionality of our web and mobile applications, as well as work on a variety of other technology projects such as EMR API integrations, AI features, and LMS offerings. This role requires an intimate understanding of what it takes to deliver and manage high-quality code in a complex, fast-paced environment. The role will work closely with various members of the Pathways.org team, marketing, designers, and stakeholders to optimize the reach and digital presence of Pathways.org’s products and information on children’s development. If you are a person, who is passionate about health education and believes every parent should have access to information on their child’s health and development than this position is for you. The Web and Mobile App Development Manager will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties. Job Description The Web and Mobile App Development Manager will: Analyze key metrics and performance data to measure the success of web and mobile app initiatives, identify areas for improvement, and make data-driven decisions. Write and manage code and coding projects for both Web and Mobile Apps, overseeing external and internal developers Stay informed about industry trends, competitive landscape, and emerging technologies to identify opportunities for innovation and differentiation. Develop, manage, and update our digital analytics strategy Review web and app database using SQL, identifying KPIs and other metrics, for impactful insights on how these channels are contributing to the Pathways.org Mission. Oversee Digital Marketing Analyst collect, filter, and process statistical data derived from our marketing efforts and translate it into actionable insights Keep track of our marketing initiatives and compile reports on KPIs, such as conversion rates, site traffic growth, and customer satisfaction rates Spot crucial growth opportunities and identify areas in which our analytics capacities are lacking Gauge the effectiveness of our current analytics tools and solutions, pinpointing improvement areas, and suggest alternatives Analyze target market segments and traffic trends for optimization and content opportunities Drive user engagement, optimize customer experiences, and increase conversion rates Develop and optimize landing pages and conversion funnel A/B tests to improve conversion Manage implementation of SEO initiatives (manage agency partnerships, work with internal creative teams to optimize website, track rankings and performance, etc.) Code new features and perform ongoing maintenance on both our mobile app and web app Pathways.org is seeking a self-starter with an entrepreneurial spirit who can help create and optimize content. Reporting Relationships Reports directly to Director of Digital Strategy Knowledge, Skills & Abilities Required Bachelor’s degree required. Masters in tech, information design, strategy or related field preferred 4+ years of full-stack software development experience for web and mobile applications. At least 2 years of experience with: Implementing pixel perfect frontends from designs, particularly using Figma Modern JavaScript frameworks, particularly React and Next.js React Native HTML/CSS Node.js GraphQL API development RESTful API integrations Relational Databases (PostgreSQL, MySQL, etc.) Some experience with: AWS (Cognito, S3) Firebase DevOps CI/CD FHIR/HL7 Experience with software project management tools such as ClickUp, Notion, Linear, Jira, etc. Experience managing teams of software developers and designers Ability to interact and communicate with both technical and non-technical stakeholders Deep knowledge of online marketing metrics and reporting tied to SEO, advertising, social media, user journeys, segmentation and personas, user experience, survey and feedback tools, website reporting tools, and customer experience/web analytics Deep understanding of the customer journey, user experience, and analytics Proven track record and deep understanding increasing user experience and increasing strategies for increase digital reach and user experience Experience with mobile app analytics tools and A/B testing methodologies Familiarity with design thinking principles and UX/UI best practices Passion for mobile technology and a drive to deliver exceptional user experiences Able to present concepts clearly and accurately and to keep others informed Self-starting, capable of working independently while also functioning and contributing as part of a fast-paced team Organized and able to prioritize projects and meet multiple deadlines Working Conditions Normal office environment with little or no exposure to dust or extreme temperature. Hybrid position Tues, Wed, Thurs in office at the Shirley Ryan AbilityLab. Pay and Benefits*: Pay Range: $82,311.00 annually - $136,642.00 annually Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits *Benefits and benefits’ eligibility can vary by position. Actual compensation will vary based on applicant’s experience and qualifications, as well as internal equity. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Pay and Benefits*: Pay Range: $82,311.01 - $136,642.27 Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits *Benefits and benefits’ eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role. Equal Employment Opportunity Employer Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law. EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law. Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.