Shirley Ryan AbilityLab

Develop and execute strategic plans to grow SRALAB's market presence and revenue through relationship building and sales efforts. | Extensive experience in payer markets, healthcare, and risk management, with proven relationship development and sales success. | By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary The Director, Market Development will be a proven leader in developing productive strategic relationships. This position is responsible for developing, executing and leading SRALAB's increased sales focus in the marketplace(s) and SRALAB's existing client base, through a strategy that drives referrals to SRALAB's System of Care. Key efforts will be to identify, prioritize and develop new relationships for SRALAB within the market to grow volume and build SRALAB's market awareness. In addition, the Director will use extensive technical claims and operational expertise to increase sales closure opportunities. Responsibilities include development and execution of annual and long-range strategic planning activities associated with relationship development and volume growth in specific target areas. This position is the "face" of SRALAB within the buying/referring organizations, and represents the SRALAB system of care. The Director must build productive professional relationships and is often the first impression sources experience with SRALAB. The Director must embody and demonstrate the SRALAB values of hope, compassion, collaboration, discovery and commitment to excellence with each encounter. Further, the individual must consistently demonstrate support of the SRALAB statement of Mission and Vision by striving for excellence, contributing to the team efforts and showing respect and compassion for patients, families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Director will demonstrate SRALAB Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and SRALAB Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties. Job Description The primary focus of the Director is to: Identify and analyze market data to, segment and prioritize targets for growth locally, regionally and nationally. Develop and execute strategic and tactical plans to build provider relationships that result in growth in revenue, and appropriate SRALAB admissions for key focus areas. Execute a sales strategy that fully capitalizes on the potential of the payer markets for current SRALAB services, focused on risk finance and the longer-term implication of catastrophic and chronic pain losses. Leads the sales effort by identifying and implementing effective sales strategies. Identifying client key buyer/referrer decision-makers, leveraging SRALAB Medical and Clinical expertise in developing key relationships, understand client needs and developing right messages to convey SRALAB's value to prospective clients. Managing the technical post-sale referral process including, client set-up, assuring client or third-party administrator data requirements conformance, coordination of medical records hand-off and , management of ongoing data reporting. Providing technical claims and operational knowledge to the buyer, assuring and executing a business relationship, which brings limited operational friction to the buyer. Leads through influence and demonstrates effective teamwork with the clinical and Global Patient Services (GPS) teams to support their existing and new business goals. Manage and directly supervise other field team members that may be assigned to their target/region. Demonstrate deep knowledge of payer market dynamics as it pertains to rehabilitation services locally, regionally and nationally. Other duties as assigned by supervisor. OTHER RESPONSIBILITIES Referral and Relationship Development Develop and execute on a short term and long-term plan to meet or exceed the assigned annual volume goals and makes adjustments to achieve target results. Demonstrate leadership as the primary contact regarding payer services at SRALAB to the external market. Demonstrate thorough understanding of the SRALAB Portfolio of Programs and Services and ability to communicate a compelling description how these programs/services will best meet clients' needs. Maintain an up-to-date comprehensive understanding of the rehabilitation market competitors in the space. Technical Support to Referral Management Lead the development of metrics to monitor tactical implementation and oversee the ability to quantify results as they relate to volume growth and uses data to drive decision-making. Gather and use patient health information to assist as requested with treatment, payment, and healthcare operations. Closely adhere to all HIPAA guidelines and related company polices. Recognize barriers to admissions, document these barriers, respond appropriately and propose solutions to mitigate barriers to SRALAB access. Administrative and Leadership Responsibilities Manage and supervise other team members that may be assigned to their region/target; providing mentorship and leading the team to drive results Develop and execute the annual budget necessary to achieve desired result. Lead the SRALAB team at key exhibits and major events. Partner with SRALAB Marketing Team to develop key messages and collateral to achieve desired results. Manage the administrative aspects by ensuring the databases accurately reflect the referral/admission activities and maintain a current listing of all referral relations activities in the assigned contact referral management system. Reporting Relationships Reports in a matrix relationship to the Executive Director, Market Development related to the referral market and to the Vice President, Market Development related to the payer market. Directly oversees the National Sales Team for weekly, monthly and quarterly tactical sales execution. May also have direct reports assigned, (i.e. Global Patient Services, Care Manager - Workers' Compensation). Knowledge, Skills & Abilities Required Solid understanding of payer market including workers' compensation, general liability and auto claims management. Ideally has expertise in catastrophic, complex medical, opioid and pain related claims with minimum 10 years of experience in workers' compensation/risk management. Works closely with catastrophic injury claims, understands and can discuss with a high degree of expertise, the various associated treatment modalities. Knowledge of pharmaceutical aspect of treatment, especially in the area of opioid utilization and addiction. Ability to influence customers at the operating level and understand their business strategy; identify client solutions and shape direction. Proven relationship development/sales experience. Makes effective and persuasive presentations, both oral and written, in a group sales environment. Expresses ideas clearly; easily understood both within the organization and externally. Establishes relationships quickly; viewed as a strong, credible professional; proactive as well as responsive. Inspires trust; ability to influence the organization. Aggressively pursues business objectives. Executes strategies effectively. Conveys priorities with sense of urgency; focuses attention on high value activities. Nimble self-starter; is able to set a course and "do what it takes" to achieve results. Recognizes rapidly changing business environments, and keeps up-to-date with trends while seeking new solutions and opportunities to improve the business. Learns quickly; generates and applies new ideas. Adapts well to others with different styles; deals effectively with ambiguity; work well independently and as part of a team, invites information and values differences and diversity. Strong financial and analytical acumen. Technically competent in using all electronic communications including electronic medical records, lap top computer, iPad, pagers and cell phones, Microsoft office suite and CRM databases. Valid driver's license, own vehicle, with safe driving record required Ability to travel to see any patient that within the four hours of receiving a referral that is deemed appropriate for IRF, benefits have been confirmed and Admission Liaison is unable to visit themselves. Working Conditions Normal office environment with little or no exposure to dust or extreme temperature. Pay and Benefits*: Pay Range: $110,800.00 annually - $184,000.00 annually Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits *Benefits and benefits’ eligibility can vary by position. Actual compensation will vary based on applicant’s experience and qualifications, as well as internal equity. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Equal Employment Opportunity Employer Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law. EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law. Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Manage patient check-in/check-out, scheduling, insurance verification, and patient communication in a healthcare setting. | High school diploma or equivalent, 3+ years in customer service or office environment, understanding of healthcare operations, proficiency in Microsoft Office. | By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary The Patient Services Representative greets and responds to the needs of incoming patients and families. The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other Front Desk operations. The Patient Services Representative collects patient demographic and insurance information from patients. The Patient Services Representative will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Patient Services Representative will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties. Job Description The Patient Services Representative will: Perform the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity. Facilitate the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy. Identify and resolves patient and family issues including follow through to ensure resolution. Post patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting. Schedule patient follow-up appointments. Allocate patients into available time slots as dictated by the clinician template and protocols. Scan and fax patient documents. Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab. Reporting Relationships: Reports directly to the Business Support Manager. Knowledge, Skills & Abilities Required: High school diploma or equivalent. College or post-high school technical training desired. Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility preferred Understanding of healthcare operations and the crucial role this position plays for delivering world-class access. Understanding of basic guidelines related to health insurance, including HMO’s. Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances. Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner. Ability to solve problems diplomatically and efficiently. Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening. Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint. Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.). Working Conditions: Normal office environment with little or no exposure to dust or extreme temperature. Pay and Benefits*: Pay Range: $17.00 per hour - $26.14 per hour Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits *Benefits and benefits’ eligibility can vary by position. Actual compensation will vary based on applicant’s experience and qualifications, as well as internal equity. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Equal Employment Opportunity ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Coordinate patient care and communicate with clinical teams and external payors to facilitate rehabilitation services. | Requires a healthcare professional with clinical experience, preferably in nursing or social work, and relevant licensure or certification. | By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary The Care Manager will communicate with internal clinical team and third party payor to assess, develop, coordinate, advocate, and monitor a care plan that utilizes the patient's available resources in the most appropriate and cost effective manner. Responsible for the overall knowledge of the patient's plan of care, goals and objectives to ensure a smooth transition throughout the continuum. The Care Manager will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Care Manager will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties. Job Description The Care Manager: Serves as the liaison for the clinical team for pre-admission clinical and financial information. Evaluates assessment information, assigns patients to the appropriate clinical path, and monitors in conjunction with the physician and the clinical team. Disseminates pertinent family dynamics to the team. Coordinates patient care by facilitating clinical team conferences, overseeing the ordering of patient durable medical equipment (DME) and supplies, and ensuring completion of treatment plan. Monitors patient and family goal attainment relative to the interdisciplinary treatment goals and addresses the appropriateness of the level of care with the clinical team conferences. Initiates and maintains communication with external case managers, referring primary care physician and acts as a resource regarding available services at the Shirley Ryan AbilityLab System. Initiates and maintains communication with external case managers and primary care physicians to obtain pre-authorization for ongoing rehabilitation needs and advocate for the patient to receive appropriate rehabilitation services. Communicates in the format defined by the third party payor. Negotiates any conflict arising with a third party payor representative on behalf of the patient and Institute during their rehabilitation program. Participates in planning, development and execution of Shirley Ryan AbilityLab sponsored educational programs and presentations to external physicians, clinical staff, acute care facilities, insurance groups, managed care organizations, corporations, and other appropriate groups. Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab. Reporting Relationships Reports directly to the Administrative Director, IP Care Coordination and Resource Utilization Knowledge, Skills & Abilities Required Nursing care managers must have a Bachelor’s in Nursing and 2 years of experience in rehabilitation nursing. CRRN certification strongly preferred. Social work care managers must hold an MSW. Illinois license or certification in one's own profession. Analytical ability. Knowledgeable in community resources, health care system and interdisciplinary functioning. Interpersonal communication and advocacy skills are required to work with patients and families, and various medical professionals within and outside of the Institute. Capable of learning and utilizing PC software to collect and analyze data and prepare and aggregate reports. Working Conditions Normal office environment with little or no exposure to dust or extreme temperature. Pay and Benefits*: Pay Range: $40.00 per hour Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits *Benefits and benefits’ eligibility can vary by position The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Equal Employment Opportunity ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.