Shannon Connex Recruiting

Manage client programs from sales to execution, including proposal creation, vendor management, and program operation. | At least 3 years of relevant industry experience, preferably in DMC or event planning, with proficiency in relevant software and strong communication skills. | Prefer someone with DMC, event, or hospitality experience. ABOUT THE POSITION The Program Manager role encompasses sales, creative processes, and program execution, covering the full spectrum of services from sales and creative development to proposal writing and program operation. This position is responsible for developing and maintaining a deep understanding of the company services to establish and nurture client relationships, drive successful sales, and ensure client satisfaction through well-executed programs. ABOUT THE CLIENT: This DMC is the only ADMEI accredited Destination Management Company/Event Planning Company in North Texas. Operating exclusively in the Dallas-Fort Worth area, they have more industry awards and employee certifications than any other DMC in Texas. Named numerous times by Texas Meetings & Events Magazine as Texas’ Best Meeting & Event Planning company as well as by Special Events Magazine as one of the industry’s Top 25 DMCs, they deliver imaginative design, logistics expertise, peace of mind, and creative ingenuity to every event, from transportation and tours to themed events and team building. RESPONSIBILITIES: Team Responsibilities • Participate in: • Weekly companywide meetings. • Brainstorming and proposal strategy meetings. • Program turnover and post turnover program strategy meetings • Weekly 1:1 Meetings – check-in with directors individually and/or as a group to discuss client programs, progress toward goals, roadblocks, etc. Individual Responsibilities • Sales Activities (typically 50% time) • Learn/become proficient in the sales process and familiarize yourself with primary customer base: corporate, incentive and association markets. • Manage the content library within the system, removing or adding items as needed. • Assist sales team with client research to prepare for large proposals, conferences, presentations and assist with follow-ups if necessary. • Field inquiry calls when sales team members are out of the office. • Act as account manager on specific programs as needed • Consult with clients on product offerings and proposal creation/presentation. • Research pricing and service offerings with venues and vendors • Utilize our proposal/project management systems, including Canva • Participate in client meetings, site visits, sales blitzes, presentations, and client calls as needed • Program Operations (typically 50% time) • Operate programs as assigned, including strong knowledge in transportation, decor, F&B, tours, production, entertainment, custom fabrication and any additional vendor management required. • Maintain Trello board for each assigned program and follow operations processes. • Consult with clients and develop solutions for clients’ program needs. • Conduct site inspections if necessary. • Create SOS for field staff communication. • Complete final billing and assign providers in Viper Skills: Manager Capabilities • Ability to create proposals and operate programs while learning the sales process. • Must be able to take direction from Directors regarding creative guidance as well as event planning fundamentals. • Must consistently demonstrate: • Strong verbal and interpersonal communication skills. • Detailed attention to budgets and basic financial acumen. • Effective collaboration and ability to excel in a team environment. • Creativity and research driven to find solutions for unique event requests. • Consistent good judgement and critical thinking skills. • Good time management skills. • Tech savvy – self-sufficient, especially in these areas with internal training (or be so within 3 – 4 months of joining): • PROFICIENT in: Excel (including formatting and using basic formulas), Viper (completely understands proposal/costings/client pricing grids), Canva, Social Tables, Trello, and AI • Must be able to handle multiple programs (2 – 3) at different stages of execution. • Consistently receives 4.8-5.0 client satisfaction ratings and rave reviews. • Lives, breathes, and exudes service and company values. Industry Relations • Attend Industry Meetings on an ongoing basis. • Encouraged to attain DMCP certification as soon as eligible. Job Requirements Must have at least 3 years of relevant industry experience in event planning. DMC experience a plus. College degree preferred. Flexible schedule allowing for attendance at programs which occur outside of standard working hours. Satisfactory motor vehicle record & proof of valid insurance with reliable transportation. Destination knowledge and/or DMC experience a plus.

Develop creative, tailored event proposals collaborating with sales and operations teams, managing timelines, and supporting client presentations. | Requires 2+ years of DMC event design experience, strong creative writing skills, proficiency with Microsoft Office and MAC design tools, and knowledge of local venues. | This is not a graphic design position, please read through the entire job description before applying. While this is listed as REMOTE, COTC, would like only Florida applicants (anywhere in Florida is acceptable). There is another job posting for Hybrid specific to South Florida. About the Company - Cream of the Crop DMC Cream of the Crop (COTC) was founded in 2009, and is renowned in the industry for its creativity, integrity, dedication, commitment, and experience. The team listens to their clients' program needs, diligently plans, and superbly executes—on time, in control, and within budget. The industry awards and client accolades are proof of this company’s high standards. If you want to be part of a team that offers flexibility, pride in what they do, and is one of the most creative teams in the industry, then keep reading. Summary: The Creative Event Proposal Designer will play a pivotal role in crafting compelling, tailored proposals that win business and showcase the unique capabilities of this award-winning destination management company. This individual will collaborate with sales, operations, and creative teams to develop innovative event and decor concepts, theme development, and transform client objectives into persuasive and visually engaging presentations that tell a story. Job Description: • Proposal Development in pages (similar to PowerPoint): Create customized, detail-oriented proposals for corporate events, meetings, and incentive programs, tailored to client goals, brand identity, and budget. • Creative Ideation: Conceptualize unique event ideas, themes, and experiences that align with client objectives and highlight local destination offerings. • Collaboration: Work closely with sales and account management teams to understand client needs, budgets, and expectations. • Research: Stay up-to-date on destination trends, venues, and local resources to incorporate into proposals. • Content Writing: Write persuasive and creative copy that clearly communicates the value and benefits of proposed event solutions. • Timeline Management: Coordinate with internal teams to meet tight proposal deadlines without compromising quality. • Follow-Up Support: Assist with revisions and clarifications for submitted proposals and participate in client presentations, as needed. • Once approved, prepare contracts and deposit invoices. • Maintain files in the shared server for reference. • Update client management system (salesforce) with notes for future projects. Skills & Qualifications • Exceptional writing and storytelling skills with a focus on creativity and attention to detail. • Must have 2 years of previous DMC (Destination Management) event design experience. • Strong understanding of destination management, event planning, or hospitality. • Proficiency in Microsoft Office and experience with MAC design tools • Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. • Collaborative mindset with excellent communication skills. • Become an expert on local venues, attractions, restaurants, and vendor services. • Excel or numbers experience is a plus • Math proficiency required • Creative thinking and execution • Ability to multi-task and work under pressure • Looking to grow within the event industry Benefits The benefit package includes 100% health insurance (no dental or vision currently), reimbursable mileage, and work expenses. Two-week vacation, a generous paid holiday schedule and a great company work environment. Every Wednesday is “Free lunch in the office day” if you live nearby, and twice a year the company hosts dinner celebrations (significant other included). This company provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.