ServiceTitan

Compensation

Full Description

Description: • Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience • Serve as a process and workflow focused point of contact for a cohort of customers during an 8 week implementation program • Prepare, update, and manage project management materials • Keep all customers on track to go-live within their agreed-upon schedule • Manage various forms of risk that would prevent customers from going live within predetermined schedule • Conduct live working sessions/ training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations • Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Manager to develop and communicate potential solutions • Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines • Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features • Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications • Travel for client on-site up to 15-20% of the time Requirements: • At least 2+ years of relevant experience preferred or Home Service/Roofing industry knowledge and experience • Critical thinking skills with experience in troubleshooting software issues • Experience with ServiceTitan software a big plus • Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership • Collaborative team player always looking to help and enable others in the organization • Problem-solver and demonstrate the ability to overcome challenges with creative solutions • Take ownership of any tasks within the project plan to help support and deliver value to our clients • Knowledge and previous experience with Excel a plus • Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service • Familiarity with SaaS business models a plus Benefits: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities • Comprehensive onboarding program, leadership training, and other programs and events • Bonusly, peer-nominated awards, and more • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) • FSA and HSA • 401k match • Telehealth options including memberships to One Medical • Parental leave and support • Up to $20k in fertility services (IUI and IVF), surrogacy, and adoption reimbursement • On demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus, equity, and a holistic suite of benefits