ServiceLink

Review title commitments, resolve curative issues, and ensure completion of duties according to client expectations. | High school diploma, experience in real estate or vendor management, knowledge of titles and deed preparation, proficiency in Microsoft Office. | Overview Are you an ambitious and motivated person interested in a rewarding career? Do you have work experience in the real estate or vendor management industry? Do you have experience using Microsoft Word as well as possess exceptional customer service skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you to join our team. Now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoff, taxes and HOA. · Resolve rejected curative issues. · Review daily reports to ensure completion of assigned duties · Follow payment process per client expectations including having correct billing codes WHO YOU ARE You possess … · Proven work experience within real estate industry, and/or vendor management service company · Exceptional customer service skills. · Working knowledge of real estate titles, deed preparations and closing. · Exceptional organization skills · High energy and a positive attitude. · Microsoft Excel skills including VLOOKUPs and creating and working with reports Responsibilities • Review daily reports to ensure completion of assigned duties • Provide external reports per client expectations • Follow referral process per client expectations • Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA • Follow payment process per client expectations including having correct billing codes • Follow escalation process internally and externally to provide customer service • Address inquiries from client or internal staff professionally and in a timely manner • Maintain open communication with management and clients • Resolve rejected curative issues • Attend and participate in team meetings • All other duties as assigned Qualifications · High School diploma or equivalent required. • Practical work experience within real estate industry and/or a vendor management service company • Working knowledge of real estate titles, deed preparation and curative process • Proven customer skills • Must be able to use and have advanced computer skills and be proficient in the Microsoft software products

Manage multiple title/closing teams, ensure operational accuracy and efficiency, and develop policies and procedures. | Requires management experience in real estate or related industry, knowledge of closing processes, and strong organizational and communication skills. | Overview The Manager works with the is responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. The incumbent is responsible for maintaining optimal levels of client service and meeting the daily operational goals of multiple teams and/or multiple clients in a closing services unit. Ensure high output quality and maintains high levels of employee preparedness by constant oversight and continual development of employee skills. Accountable for managing workload issues across team and tracking productivity as a whole. Maintain good client relations by taking direct action on client requests and issues. Conducts performance reviews for staff and participates in staffing issues. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Manage workloads for and participate in the daily functions of multiple title/closing operations teams for a client and/or multiple clients · Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties · Develop and maintain title/closing services policies and procedures · Conduct staff meetings to convey operational issues · Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions WHO YOU ARE You possess … · Prior experience as a Title/Closing Management Account Executive or 5 years’ management experience in the real estate, banking, or vendor management industry · High School diploma or equivalent preferred · Knowledge of real estate closing and title clearance processes · Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills Responsibilities · Review daily all assigned Work in Progress reports to ensure completion of tasks · Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction · Manage and participate in the daily functions of multiple title/closing operations teams for a client and/or multiple clients · Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary · Make recommendations to Director for staffing levels, overtime, and movement of employees between teams · Enforce staff adherence to client time requirements · Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties · Develop and maintain title/closing services policies and procedures · Conduct staff meetings to convey operational issues · Maintain the highest levels of customer service to ensure client/vendor retention by taking direct action on issues and coordinating activities with company personnel and other departments · Develop partnerships with clients · Recommend systems and process enhancements to reduce processing times and improve accuracy · Maintain open communication with team members, clients, vendors, other departments, and management. · Build and maintain employee morale · Review departmental profitability: recommend actions to keep costs and fees within company guidelines · Monitor and approve department payroll · Monitor the participation in training of staff members and on-site representatives, i.e. one-on-one training, classes, and coaching · Participate in the system enhancement signoff process · Participate in new client setup · Review and evaluate staff performance · Monitor and review employee time and attendance and conduct employee counseling sessions with Human Resources and recommend discipline as required · Participate and make recommendations in the employee selection process · Identify, promote, and develop employees to team leader and account executive positions · Review and signoff on authorized items · Complete all other duties as assigned by management · All other duties as assigned Qualifications · Prior experience as a Title/Closing Management Account Executive or 5 years’ management experience in the real estate, banking, or vendor management industry · High School diploma or equivalent preferred · Knowledge of real estate closing and title clearance processes · Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skill

Performing desktop and field appraisal assignments, quality control reviews, and supporting valuation projects. | Certified real estate appraiser in CA with experience appraising various property types and proficiency in appraisal software. | Overview ServiceLink is seeking experienced, Certified appraisers to join our Staff Appraiser team. The ideal candidates are Certified real estate appraisers who demonstrate initiative, take action, and maintain ownership of high-level results. As a ServiceLink Staff Appraiser, you'll perform desktop and field appraisal assignments and quality control reviews consistent with established client-driven turn times and high-quality standards. This opportunity offers excellent pay, full benefits, company-paid continuing education, and more. WHY SERVICELINK? What we offer... • Highly Competitive Pay Structure: Staff Appraisers receive guaranteed base pay, plus generous order level compensation for every order completed, providing the perfect mix of reliable pay and uncapped earning potential • Full Benefits: ServiceLink offers a comprehensive benefits package including Health, Dental, Vision, 401K w/ company match, Stock Purchase Plan w/ company match, and more • Paid Time Off: ServiceLink employees receive up to 24 paid days off in their first full year of employment, including 10 vacation days, 5 sick days, 3 personal days, and 6 paid holidays • We Invest in You: While employed with ServiceLink, we'll cover or reimburse your eligible expenses for items like Continuing Education, software and MLS fees • Unrivaled Support: As a Staff Appraiser for ServiceLink, you'll have access to the support you need to complete appraisal assignments without many of the challenges common to the profession • Scheduling and pipeline management support • Dedicated client liaisons • Quality Control specialists • Peer support from other Staff Appraisers, Leaders, and our Chief Appraiser • Peace of Mind: ServiceLink's position as the industry leader in Valuations market share, along with our broad, longstanding relationships with the top national, regional, and local lenders ensures consistent, reliable volume regardless of location or market conditions • This position is Work from Home, but requires coverage and expertise in one or more of the following markets: Anaheim / Orange County, CA. As such, candidates must be located within reasonable commuting distance of these markets and have appraisal expertise in these markets * • * This position requires the candidate to be a CERTIFIED real estate appraiser in CA. Only Certified Residential or Certified General appraisers will be considered. No trainee or licensed appraisers permitted ** Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. Responsibilities A DAY IN THE LIFE In this role, you will... • Provide Desktop and Field appraisal reports according to client requirements • Provide quality Review Appraisals as well as handle Quality Control escalations • Perform quality control reviews on complex valuation reports • Troubleshoot, discuss, and independently resolve complex quality control escalations with both field appraisers and lender clients • Assist on valuation projects Qualifications WHO YOU ARE You possess ... • Certified Residential/General Appraiser designation • High School Diploma/GED required; College degree preferred • Experience appraising a broad range of property types, including those typical of your coverage areas • Sufficient computer skills to develop appraisal reports and communicate effectively • Proficiency in the Microsoft software products • Ability to work independently • Commitment to development of quality appraisal products • Interest in appraisal innovation and integrity

Providing comprehensive support to the CDTO, managing strategic priorities, and coordinating cross-functional initiatives. | Over 10 years of experience supporting senior leaders, with a strong understanding of technology projects and organizational management. | Overview ServiceLink is seeking a highly qualified and dedicated leader to serve as the Director of Technology Planning and Operations to the EVP, Chief Digital & Technology Officer (CDTO), driving strategic alignment and operational excellence across the Information Technology organization. In this role, you will help oversee day-to-day operations and provide administrative and operational support to the CDTO and other senior leaders within the Information Technology group. Duties include, but are not limited to, overseeing business initiatives and technology project timelines, planning and coordinating administrative tasks such as budgets and meeting prep, and communicating with senior stakeholders across the entire organization. The ideal candidate will have progressive, demonstrated success providing comprehensive support to executive-level leaders and their teams, as well as experience with and an understanding of the information technology space and terminology. Project management experience is a plus. The ability to unite and lead cross-functional groups, communicate effectively and assertively with leaders and contributors at all levels of the organization, and relentlessly drive progress through organization and accountability are key to the success of this role. The Director of Technology Planning and Operations will leverage exceptional organizational, communication and negotiation skills, a high level of emotional intelligence, and equal parts patience and diligence to help ensure that all aspects of the Information Technology department are operating efficiently and are aligned with executive vision and expectations. *This is a Hybrid role, with the primary work location being in-office at ServiceLink's offices in Plano, TX. As such, candidates must be located within reasonable commuting distance of Plano, TX and be willing and able to work in-office as needed. This role will also require occasional travel to other ServiceLink and client offices. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Provide comprehensive executive-level support to the Chief Digital & Technology Officer, effectively serving as the right hand of the leader · Monitor and oversee planning and execution of technology projects and initiatives, in collaboration with project managers and department leaders, to ensure adherence to established timelines and alignment with company expectations · Be exceptionally organized with the flexibility to adapt to situations as they occur · Maximize the impact of the CDTO by strategically advising on prioritization, delegation, and opportunities to improve efficiency · Ensure that people, resources and staffing efforts are aligned with departmental needs, company objectives, and CDTO expectations · Act as a central point of coordination for strategic priorities, operational decisions, and cross-functional alignment, and working closely with operations, finance, communication, and technology team members · Be a technical advisor to the CDTO WHO YOU ARE You possess … · 10+ years of progressive experience with success providing comprehensive support to senior leaders in a corporate environment · Bachelor’s Degree required; Master’s Degree in Business Administration, Information Technology, Computer Science or other related fields preferred · Technical fluency: you will use your understanding of tools and workflows within technology projects to interpret, guide, and communicate to both technical and non-technical audiences · Financial aptitude and the capacity to support leadership in making project or business unit finance decisions · Demonstrated success in influencing without managing across all levels of the organization · Project management experience, including the ability to oversee, track, and report on multiple complex, corporate-level technology projects simultaneously · Confidence and business acumen to be able to deliver messages and drive results in an assertive but collaborative manner across all levels of the organization, including executive leadership · Ability to multi-task and quickly shift focus as business needs change · Emotional intelligence and ability to build trust within the entire organization · Independent mindset and ability to drive projects forward without waiting to be assigned every task Responsibilities · Directly support and complement the CDTO, creating as much bandwidth as possible for the leader to focus on strategic priorities · Helping CDTO best manage and prioritize time and coordinate logistics – when and where does CDTO need to participate, what are upcoming deadlines, how are projects progressing and how they fit into the roadmap · Thought partner and sounding board; this role will interact with many different team members to proactively identify issues and opportunities · Ensure executive readiness for critical meetings by preparing agendas, briefing materials, and aligning stakeholders. · High affinity for execution and getting things done. Handles one-off or special projects that don’t really belong to anyone else, but keeps things moving forward and lets CDTO focus on other critical efforts · Drive measurable improvements in operational efficiency, project delivery timelines, and executive decision-making effectiveness. · Facilitates Cross-functional Meetings, keeping track of what needs to be brought to the leader’s attention, tracking action items and holding people accountable for deadlines · Organizing project portfolio from a high level, strategic viewpoint – are projects on track, what are project risks, where does CDTO need to intervene · The nature of the role is versatile and gives an incredible amount of visibility into the entire business as well as allowing you to build relationships with leaders across the company · Coordinates routine administrative tasks such as meetings and budgets as well as strategic, executive level activities · All other duties as assigned Qualifications · Bachelor’s Degree required; Master’s Degree in Business Administration, Information Technology, Computer Science or other related fields preferred · 10+ years of progressive experience with success providing comprehensive support to senior leaders in a corporate environment · Experience in technology-driven organizations or digital transformation initiatives · Understanding of and experience with supporting information technology projects and teams, including the ability to understand complex technical terms and communicate information to both technical and non-technical audiences · Demonstrated success in influencing without managing across all levels of an organization · Ability to synthesize complex information and present actionable insights to executive leadership

Lead and manage the eClose department, oversee vendor relationships, and contribute to product strategy in digital closing processes. | Management experience in financial services or mortgage industry, knowledge of RON and iPEN processes, strong leadership and collaboration skills. | Overview Are you eager to leverage your skills and experience in a dynamic new career opportunity? ServiceLink, the unrivaled leader in the mortgage industry, seeks an action-oriented individual with proven management success and the initiative to proactively resolve escalated issues to fill the position of Manager, eClose. The ideal candidate will be exceedingly motivated to conquer bold challenges and drive impactful results in a culture which promotes entrepreneurship through empowerment. If you possess strong interpersonal awareness and the motivation to lead high performing teams to new levels of success, we invite you to apply today. This is an exciting time to join ServiceLink, where the demand for exceptional performance is rewarded with meaningful and self-directed advancement possibilities. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. POSITION SUMMARY The Manager of eClose Operations & Digital Closing Strategy is responsible for leading the daily operations, performance, and strategic development of the eClose department, including RON (Remote Online Notarization) and iPEN (In Person Electronic Notarization) processes. This role combines operational leadership, vendor management, product strategy, and market expertise to ensure efficient digital closing workflows, exceptional client experience, and continuous improvement across the organization. The Manager collaborates with cross-functional teams, supports client engagement initiatives, and drives innovation in alignment with market trends and organizational goals. WHO YOU ARE You possess … · Previous management experience and title, closing or mortgage industry experience · High School diploma or equivalent required · Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients · Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills Responsibilities 1. Department Leadership & Operational Oversight Lead the eClose department, managing production, quality, and operational performance. Develop, implement, and maintain departmental processes and procedures for both internal teams and external vendors. Monitor workload distribution, identify efficiency opportunities, and implement process improvements. Review operational reports and client activity to ensure accuracy, efficiency, and client satisfaction. Prepare and deliver departmental reporting to leadership. 2. People Management & Workforce Planning Coach, counsel, and develop employees; conduct performance reviews and support career development. Establish department production metrics and evaluate employee performance against goals. Support team members and team leads in resolving operational issues or escalations. Oversee staffing planning, including scheduling, vacation management, and month‑end coverage. Participate in hiring activities, including interviewing and recommending candidates. Foster a positive team culture and maintain strong employee morale. 3. Vendor Relationship & Performance Management Maintain professional relationships with eNotary vendors. Monitor vendor performance and implement corrective actions as needed. Determine and administer vendor disciplinary measures when necessary. 4. Issue Resolution & Cross‑Functional Collaboration Handle escalated client, vendor, or internal issues promptly and professionally. Communicate and collaborate with other departments to ensure client expectations are met. Participate in client audits, including responses to pre‑audit questionnaires. Escalate significant risks or concerns to leadership in a timely manner. 5. Product Strategy & Market Expertise Serve as a subject‑matter expert on digital closing processes, technology, and market trends. Partner with operations, strategy, sales, and technology teams to contribute to the digital closing product roadmap. Contribute to product specifications to ensure that they are accurate, clear, and complete; Provide support during development cycles. Conduct competitive analysis to inform product direction and maintain market alignment. Translate client and market feedback into actionable insights for product and technology teams. 6. Client & Market Engagement Support sales teams by demonstrating digital closing products and tailoring value propositions to client needs. Travel to client sites or industry events as needed. 7. Administrative & Compliance Responsibilities Approve departmental payroll and ensure compliance with company policies and procedures. Maintain proficiency in internal systems, tools, and operating platforms. Perform other duties as assigned. Qualifications High school diploma or equivalent Experience managing operational teams in financial services, title, mortgage, or digital closing environments. Strong knowledge of RON and iPEN processes and digital closing technology. Demonstrated ability to lead teams, manage performance, and drive continuous improvement. Excellent communication, problem‑solving, and cross‑functional collaboration skills. Experience working with vendors and evaluating vendor performance. Ability to analyze data, prepare reports, and present insights to leadership. Ability to manage multiple priorities with minimal supervision. Willingness to travel as needed.

The Closing Coordinator is responsible for coordinating all aspects of the loan closing process, ensuring compliance with federal, state, and local requirements. This includes effective communication with clients, borrowers, and internal staff to facilitate timely closings. | Candidates must have a high school diploma or equivalent and practical experience in the real estate industry. Strong customer service skills and proficiency with Microsoft Office applications are also required. | Overview Closing Coordinator is responsible for the coordination of all aspects involved with finalizing the loan closing process, communicating with clients, borrowers, internal staff and outside agencies to facilitate all closings issues in a timely manner consistent with company defined standards. **Please note: this is considered a Hybrid position. Must be able to commute to our office located at: 1400 Cherrington Parkway, Suite 300, Moon Township PA 15108 Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for closing documents in accordance with federal, state and local requirements as well as client instructions up and until funding and recordation of all documents Review of Title Commitment for clear title and vesting Secure lender approval of loan closing documents Communicate effectively and professionally utilizing customer service skills in all communications with clients, borrowers, outside vendors and internal staff Confirm closing dates, location, documentation, and funds due at closing with notary and borrowers on all orders Meet deadlines and specific time frames Ability to multitask and work under pressure Use computers and computer systems (including hardware and software) to enter data and process information consistent with company standards for service and quality Enter all information in the system notes regarding every task completed or updated on a file. Compile and verify information for each order Effectively organize, plan, and prioritize work All other duties as assigned Qualifications MINIMUM QUALIFICATIONS High school graduate or equivalent Practical work experience within real estate industry or vendor management service company Working knowledge of real estate titles, deed preparation and closing. Proven customer service skills Ability to communicate in a professional and courteous manner Able to deal with stress associated with fast paced work environment Able to complete multiple priorities and tasks Able to adapt to changing work situations Proficiency with personal computers including familiarity with Microsoft Outlook, Word and Excel