ServiceLink

Support financial planning, reporting, and analysis to aid business decision-making and performance tracking. | Requires a BS/BA in Finance or Accounting, 1-3 years of FP&A experience, and proficiency in Excel and financial modeling. | Overview Are you an experienced Finance professional looking for a challenging new career opportunity which will allow you to drive impact through collaboration with colleagues within the Financial Planning & Analysis Department? If so, ServiceLink, a leader in the mortgage industry, invites you to apply for the opening of Financial Analyst, a position which carries the responsibility of supporting organizational leaders in understanding and reporting their operational metrics. If you are passionate about business intelligence and thrive on the force it can have within a growing business, you could be a highly valuable asset to ServiceLink, a dynamic company committed to providing on-going training and supporting career advancement. A DAY IN THE LIFE In this role, you will… Be responsible for providing accurate and efficient reporting; analytics of actual and forecasted financials; preparation of annual budgets as well as other ad hoc analytics and reporting. Prepare monthly, quarterly, and yearly budget and forecasts as well as other ad hoc analytics and reporting. Provide analytics necessary to help business leaders manager their business units efficiently. Provide detailed comparisons and variance analytics Vs baseline financials. WHO YOU ARE You possess … BS/BA degree in Finance/Accounting required. 1 to 3 years of experience in Financial Planning and Analysis. Strong organizational and decision-making skills. Exceptional interpersonal/communication and business partnering skills. Responsibilities Support Finance and Senior Operational Leadership enterprise wide, with a specific focus on profitability Develop forecasting models by business unit/client/product to be able to put together highly granular forecasts. Participate in monthly, quarterly, and yearly budget and forecast development. Provide detailed comparisons and variance analytics vs. baseline financials (i.e. budget, forecast, etc.). Prepare and review Executive Level presentations on monthly and quarterly financial performance and initiatives. Develop methodologies, dashboards, and models for Operational metric budgeting and reporting. Produce ad hoc analysis and reports for executive management team. Analyze business opportunities, research industry, market and company trends. Identify, analyze, and lead productivity initiatives including, sourcing, integration, and automation. Participate in the monthly quarterly and quarterly financial close process. Perform all other duties assigned. Qualifications BS/BA degree in Finance/Accounting 1-3 Years of experience in a Financial Planning & Analysis or related role. Experience in Financial Services preferred. MS Office Suite; advanced understanding of Excel and modeling (required). Experience working with large datasets is a plus. Oracle GL or similar accounting GL understanding. Experience with a financial reporting tool. BI experience is a plus (Power BI, SQL, etc.)

Manage and oversee customer service operations, resolve escalations, and improve team performance. | Minimum 5 years of customer service management experience, strong communication skills, and industry knowledge in valuations or mortgage services preferred. | Overview Are you self-motivated and eager to unleash your full career potential? ServiceLink is in search of a candidate uniquely qualified with the ideal blend of experience and talent to fill the position of Client Services Manager. The successful candidate will possess sound judgment, the ability to build and maintain meaningful business relationships, and exceptional customer service and communication skills. If you are confident in your ability to strengthen the reputation of trust and confidence we hold among our clients, we invite you to apply today. This is an exciting time to become a part of ServiceLink, where the demand for exceptional performance is rewarded with unlimited opportunities for rapid career progression. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Manage and oversee all Customer Service pipelines in alignment with team goals/metrics · Meet with employees, clients, and senior management to drive engagement, performance, and client satisfaction · Resolve Escalations/Issues and propose solutions to improve performance, productivity, and client relationships · Have primarily responsibility for all client escalations, client calls, audit requests, and managing the day to day operations in customer service WHO YOU ARE You possess … · A confident understanding of the mortgage services industry and strong customer service skills and mentality · A penchant for excellence. You will use your strong attention to detail and relationship skills to maintain the trust and confidence of our Clients · The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once. · Exceptional written and verbal communication skills · Strong organizational skills and sense of urgency · Superior analytical skills to proactively identify trends and make independent, sound decisions for the business · Ability to think outside the box and present solutions to problems identified · Superior skills with Microsoft Office, most notably Excel and Power Point · Follow through skills – extremely important to follow through and close the loop on all items outstanding · The ability to quickly learn new skills, processes and procedures Responsibilities · Manage OT, shifts, and PTO to ensure consistent queue coverage daily, including evenings, weekends, and holidays · Maintain and improve individual and team productivity and quality goals/metrics · Drive strong team engagement through recurring one-on-ones, team meetings, and offsite/onsite/virtual activities · Create and implement employee developmemt plans to enhance cross-training, productivity, and quality · Analyze the pipeline on a daily basis and understand trends for improvement · Manage performance decks, action plans, SOPs, and all other reporting needed · Participate in client calls, client audits, and site visits (as needed) · Oversee and facilitate swift resolution to client escalations – Urgency is key · Conduct team meetings and team training on a recurring basis · Coordinate meetings and improvement plans with other departments to improve your overall customer performance · Propose solutions, processes, and team initiatives to enhance performance or solve business problems · Participate in technology projects, BRD creation, and UAT initiatives · Ensure that we are meeting and exceeding all customer expectations - SLAs, scorecards, reporting deadlines, and ad hoc requests · Coordinate with AVP and VP to manage appropriate staffing levels, conduct interviews, and hire staff as needed. · Ensure appropriate escalation paths are followed · Communicate regularly with Senior Management on team/department protocols and improvements needed · Create and maintain a positive, productive and professional working relationship with vendors, Clients and all internal departments. · Maintain compliance with State and Industry Regulations including Appraisal Independence and following all of the SL compliance requirements. · Perform all other duties as assigned. Qualifications · 5 Years minimum of Customer Service Management Experience · College Degree Preferred · Prior experience in Valuations with working knowledge of standard appraisal practices and procedures including USPAP. · Knowledge of office processes, procedures, and technology. Experience in directing project and team activities. · Exceptional analytical and problem solving skills · Exceptional customer service, communication, and writing skills · Ability to read, write, and maintain operational reports and workflows. · Extreme attention to organization and planning skills · Concentrated attention to detail and assertive leader qualities. · Dedication to employee training and mentoring.

The Closing Coordinator is responsible for coordinating all aspects of the loan closing process, ensuring compliance with federal, state, and local requirements. This includes effective communication with clients, borrowers, and internal staff to facilitate timely closings. | Candidates must have a high school diploma or equivalent and practical experience in the real estate industry. Strong customer service skills and proficiency with Microsoft Office applications are also required. | Overview Closing Coordinator is responsible for the coordination of all aspects involved with finalizing the loan closing process, communicating with clients, borrowers, internal staff and outside agencies to facilitate all closings issues in a timely manner consistent with company defined standards. **Please note: this is considered a Hybrid position. Must be able to commute to our office located at: 1400 Cherrington Parkway, Suite 300, Moon Township PA 15108 Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for closing documents in accordance with federal, state and local requirements as well as client instructions up and until funding and recordation of all documents Review of Title Commitment for clear title and vesting Secure lender approval of loan closing documents Communicate effectively and professionally utilizing customer service skills in all communications with clients, borrowers, outside vendors and internal staff Confirm closing dates, location, documentation, and funds due at closing with notary and borrowers on all orders Meet deadlines and specific time frames Ability to multitask and work under pressure Use computers and computer systems (including hardware and software) to enter data and process information consistent with company standards for service and quality Enter all information in the system notes regarding every task completed or updated on a file. Compile and verify information for each order Effectively organize, plan, and prioritize work All other duties as assigned Qualifications MINIMUM QUALIFICATIONS High school graduate or equivalent Practical work experience within real estate industry or vendor management service company Working knowledge of real estate titles, deed preparation and closing. Proven customer service skills Ability to communicate in a professional and courteous manner Able to deal with stress associated with fast paced work environment Able to complete multiple priorities and tasks Able to adapt to changing work situations Proficiency with personal computers including familiarity with Microsoft Outlook, Word and Excel

The Senior Financial Analyst will provide accurate reporting and analytics of financials, prepare budgets, and support business leaders in managing their units efficiently. This role involves developing forecasting models and producing executive-level presentations on financial performance. | Candidates should possess a BS/BA degree in Finance or Accounting, with an MBA or CPA preferred, and have 5 to 8 years of experience in Financial Planning and Analysis. Strong organizational skills and advanced Excel proficiency are required. | Overview Are you an experienced Finance professional looking for a challenging new career opportunity which will allow you to drive impact through collaboration with the Director, Financial Planning & Analysis? If so, ServiceLink, a leader in the mortgage industry, invites you to apply for the opening of Senior Financial Analyst, a position which carries the responsibility of supporting the various lines of businesses and its leaders in understanding and reporting their operational metrics. If you are passionate about business intelligence and thrive on the force it can have within a growing business, you could be a highly valuable asset to ServiceLink, a dynamic company committed to providing on-going training and supporting career advancement. **This is a HYBRID position. Will work primarily remotely but occasional meetings in the Pittsburgh PA office are required, so applicants should be within reasonable commuting distance to Pittsburgh (Moon Township, PA) office.** Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Be responsible for providing accurate and efficient reporting; analytics of actual and forecasted financials; preparation of annual budgets as well as other ad hoc analytics and reporting. · Provide analytics necessary to help business leaders manager their business units efficiently. · Provide detailed comparisons and variance analytics Vs baseline financials. WHO YOU ARE You possess … · BS/BA degree in Finance/Accounting, MBA or CPA preferred · 5 to 8 years of experience in Financial Planning and Analysis · Strong organizational and Decision making skills. · Exceptional interpersonal skills. Responsibilities · Support Finance and Senior Operational Leadership enterprise wide, with a specific focus on profitability in the Default Services Division within ServiceLink. · Develop forecasting models by business unit/client/product to be able to put together highly granular forecasts. · Lead monthly, quarterly, and yearly budget and forecast development. · Provide detailed comparisons and variance analytics vs. baseline financials (i.e. budget, forecast, etc.). · Prepare and review Executive Level presentations on monthly and quarterly financial performance and initiatives. · Be a strategic partner to Senior Business Leaders to develop and achieve short- and long-term strategy goals. · Develop methodologies, dashboards, and models for Operational metric budgeting and reporting. · Produce ad hoc analysis and reports for executive management team. · Analyze business opportunities, research industry, market and company trends. · Identify, analyze, and lead productivity initiatives including, sourcing, integration, and automation. · Participate in the monthly quarterly and quarterly financial close process. · Perform all other duties assigned. Qualifications · BS/BA degree in Finance/Accounting, MBA or CPA preferred · 5-8 Years of experience in a Financial Planning & Analysis or related role. · Experience in Financial Services (preferred). · MS Office Suite; advanced understanding of Excel and modeling (required). · Oracle GL or similar accounting GL understanding. · Experience with a financial reporting tool. · BI experience is a plus