ServiceLink

Compensation

Full Description

Overview Are you eager to leverage your skills and experience in a dynamic new career opportunity? ServiceLink, the unrivaled leader in the mortgage industry, seeks an action-oriented individual with proven management success and the initiative to proactively resolve escalated issues to fill the position of Manager, eClose. The ideal candidate will be exceedingly motivated to conquer bold challenges and drive impactful results in a culture which promotes entrepreneurship through empowerment. If you possess strong interpersonal awareness and the motivation to lead high performing teams to new levels of success, we invite you to apply today. This is an exciting time to join ServiceLink, where the demand for exceptional performance is rewarded with meaningful and self-directed advancement possibilities. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. POSITION SUMMARY The Manager of eClose Operations & Digital Closing Strategy is responsible for leading the daily operations, performance, and strategic development of the eClose department, including RON (Remote Online Notarization) and iPEN (In Person Electronic Notarization) processes. This role combines operational leadership, vendor management, product strategy, and market expertise to ensure efficient digital closing workflows, exceptional client experience, and continuous improvement across the organization. The Manager collaborates with cross-functional teams, supports client engagement initiatives, and drives innovation in alignment with market trends and organizational goals. WHO YOU ARE You possess … · Previous management experience and title, closing or mortgage industry experience · High School diploma or equivalent required · Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients · Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills Responsibilities 1. Department Leadership & Operational Oversight Lead the eClose department, managing production, quality, and operational performance. Develop, implement, and maintain departmental processes and procedures for both internal teams and external vendors. Monitor workload distribution, identify efficiency opportunities, and implement process improvements. Review operational reports and client activity to ensure accuracy, efficiency, and client satisfaction. Prepare and deliver departmental reporting to leadership. 2. People Management & Workforce Planning Coach, counsel, and develop employees; conduct performance reviews and support career development. Establish department production metrics and evaluate employee performance against goals. Support team members and team leads in resolving operational issues or escalations. Oversee staffing planning, including scheduling, vacation management, and month‑end coverage. Participate in hiring activities, including interviewing and recommending candidates. Foster a positive team culture and maintain strong employee morale. 3. Vendor Relationship & Performance Management Maintain professional relationships with eNotary vendors. Monitor vendor performance and implement corrective actions as needed. Determine and administer vendor disciplinary measures when necessary. 4. Issue Resolution & Cross‑Functional Collaboration Handle escalated client, vendor, or internal issues promptly and professionally. Communicate and collaborate with other departments to ensure client expectations are met. Participate in client audits, including responses to pre‑audit questionnaires. Escalate significant risks or concerns to leadership in a timely manner. 5. Product Strategy & Market Expertise Serve as a subject‑matter expert on digital closing processes, technology, and market trends. Partner with operations, strategy, sales, and technology teams to contribute to the digital closing product roadmap. Contribute to product specifications to ensure that they are accurate, clear, and complete; Provide support during development cycles. Conduct competitive analysis to inform product direction and maintain market alignment. Translate client and market feedback into actionable insights for product and technology teams. 6. Client & Market Engagement Support sales teams by demonstrating digital closing products and tailoring value propositions to client needs. Travel to client sites or industry events as needed. 7. Administrative & Compliance Responsibilities Approve departmental payroll and ensure compliance with company policies and procedures. Maintain proficiency in internal systems, tools, and operating platforms. Perform other duties as assigned. Qualifications High school diploma or equivalent Experience managing operational teams in financial services, title, mortgage, or digital closing environments. Strong knowledge of RON and iPEN processes and digital closing technology. Demonstrated ability to lead teams, manage performance, and drive continuous improvement. Excellent communication, problem‑solving, and cross‑functional collaboration skills. Experience working with vendors and evaluating vendor performance. Ability to analyze data, prepare reports, and present insights to leadership. Ability to manage multiple priorities with minimal supervision. Willingness to travel as needed.