Service Management Group (SMG)

Design and maintain scalable APIs and web applications while collaborating with teams and mentoring engineers. | 5+ years experience in modern web development with proficiency in TypeScript, React, Next.js, Azure, SQL, and system design. | Fullstack Senior Software Engineer (React / Next.js / Azure) What we’re looking for SMG is seeking a Fullstack Senior Software Engineer to design, build, and maintain scalable APIs and high-quality web applications using React, Next.js, and modern frontend tooling. In this role, you’ll help build and deploy cloud-based SaaS applications on Azure, partnering across engineering, product, and design to turn real-world requirements into reliable, observable, production-ready software. What you’ll do Build and integrate frontend applications with backend services and databases, including SQL and Snowflake, to deliver data-driven features. Design and maintain scalable APIs and cloud-native services on Azure. Champion CI/CD, automated testing, and trunk-based development to support reliable releases. Lead and contribute to technical design discussions, code reviews, and engineering standards. Partner with product and design to turn real-world requirements into production-ready solutions. Identify opportunities to improve performance, scalability, and reliability across the platform. Mentor engineers and contribute to a strong learning culture. Use modern engineering tools, including AI-assisted development tools where appropriate, with sound judgment and clear accountability for code quality, security, and outcomes. What success looks like Within 30 days, build familiarity with SMG’s platform, engineering workflows, frontend and API architecture, and Azure-based deployment practices while contributing to active team work. Within 60 days, deliver meaningful improvements across the application stack, participate confidently in technical design discussions, and help strengthen testing and release quality. Within 90 days, independently own fullstack work from design through delivery and contribute visible improvements in performance, reliability, and engineering effectiveness. Why you’ll love SMG We work with some of the world’s biggest and most valued brands. We’re fully remote, and we’re staying that way. We offer competitive compensation and benefits, which include but aren’t limited to: Unlimited PTO Extended parental leave Company-issued equipment and tools A culture built on connection, collaboration, and continuous improvement What you’ll bring Required: 5+ years of experience building modern web applications. Strong experience with JavaScript or TypeScript, React, and Next.js Solid understanding of system design, including APIs, caching, event-driven patterns, and client-server architecture. Experience building and scaling applications in Azure. Strong SQL and database design experience. Ability to clearly explain technical decisions, tradeoffs, and implementation choices Comfort working in a distributed environment with clear communication and strong ownership. Preferred: Experience working with Snowflake in data-driven application environments. Experience improving observability, performance, and reliability in cloud-based SaaS applications. Experience mentoring other engineers and contributing to strong engineering standards. Who we are SMG is an experience management (XM) partner to many of the world’s leading restaurant, retail, and consumer services brands. With 30+ years of history under our belt, we pair an AI-native enterprise software platform with unmatched professional services to help organizations generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. Like what you see? Learn more about the company, our purpose and values, and our customer, employee, and brand experience management solutions at www.smg.com. Our commitment to inclusion: SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive. Location & eligibility: This is a remote role open to candidates ideally located in the Kansas City, Dallas, or Chicago areas, subject to work authorization and employment eligibility requirements applicable to the role. We are a fully remote company that values collaboration, communication, and engagement. Team members are expected to actively participate in video meetings with cameras on whenever possible. Please note that virtual interviews may be recorded for internal hiring and training purposes. To ensure a fair and authentic interview process, candidates are expected to complete interviews independently and may not use AI-powered interview assistants, bots, headshots, real-time answer generators, or similar tools during the interview.

Design and maintain scalable APIs and cloud-native services, lead technical discussions, mentor engineers, and champion CI/CD and automated testing. | 5+ years in modern web development with strong skills in JavaScript, TypeScript, React, Next.js, system design, Azure cloud, and database management. | Fullstack Senior Software Engineer (React / Next.js / Azure) SMG is seeking a Fullstack Senior Software Engineer to design, build, and maintain scalable APIs and high-quality web applications using React, Next.js, and modern frontend tooling. In this role, you will help build and deploy cloud-based SaaS applications on Azure, with a focus on performance, reliability, and observability. About SMG SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and our software-with-a-service approach, SMG provides real-time, predictive intelligence that turns experience insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG helps ensure decisions are backed by data, not guesswork. What we offer - Competitive compensation and benefits Unlimited PTO Company-issued equipment and tools A collaborative team that enjoys solving meaningful problems A culture focused on connection, co-creation, and continuous improvement SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive. What you’ll do - Build and integrate frontend applications with backend services and databases, including SQL and Snowflake, to deliver data-driven features Design and maintain scalable APIs and cloud-native services on Azure Champion CI/CD, automated testing, and trunk-based development for reliable releases Lead and contribute to technical design discussions, code reviews, and engineering standards Partner with product and design to turn real-world requirements into production-ready solutions Identify opportunities to improve performance, scalability, and reliability across the platform Mentor engineers and contribute to a strong learning culture Use modern engineering tools, including AI-assisted development tools where appropriate, with sound judgment and clear accountability for code quality, security, and outcomes What we’re looking for - 5+ years of experience building modern web applications Strong experience with JavaScript or TypeScript, React, and Next.js Solid understanding of system design, including APIs, caching, event-driven patterns, and client-server architecture Experience building and scaling applications in Azure Strong SQL and database design experience Ability to clearly explain technical decisions, tradeoffs, and implementation choices Comfort working in a distributed environment with clear communication and strong ownership Location This is a remote role within approved hiring locations, subject to work authorization and employment eligibility requirements applicable to the role. Application process We are more interested in how you think, what you have personally built, and the decisions you make than in polished or overly produced responses. Please keep your application answers concise, specific, and grounded in your own work. For this role, candidates should expect live video interviews, verification of identity and work authorization, and standard pre-employment checks consistent with applicable law. All interviews and assessments must be completed directly by the applicant.

Lead design projects and collaborate with various teams throughout the product development lifecycle. Create user-centered designs and ensure graphical consistency across all products. | Candidates should have 5+ years of UX experience and hands-on experience with diverse research methodologies. Proficiency in UX software like Figma and a strong design portfolio are essential. | About the Role Are you ready to join an exciting tech scaleup and make a significant impact on our cutting-edge projects? We are seeking a talented and experienced Senior UX Designer to join our dynamic team. As a member of the UX team, you will partner with Technology and Product teams to design and implement useful, consistent, intuitive, usable and engaging interfaces aligned with functional and technical environment, business requirements and customer needs. Why You’ll Love It Here You’ll be the face of the product in the market, shaping deals and shaping the roadmap. You’ll work hand-in-hand with leadership in both Sales and Product. Every day will be different—and every day you’ll have a chance to make a direct impact on our growth. We value speed, creativity, and collaboration over bureaucracy. SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other multi-location consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. And with our 2024 acquisition of Bulbshare, we also help the world’s leading organizations grow through real-time customer collaboration by building mobile-first customer communities in over 30 markets worldwide, enabling clients to collaborate with consumers quickly and effectively for insights, ideation, and advocacy. We offer our talent - Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge. Values driven culture where we connect, collaborate & co-create. Remote first company (fully remote) Unlimited PTO Tech provided Diverse, experienced, friendly team which will welcome you, support you and challenge you. We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. We offer our talent Work hard, have fun environment with smart, curious people. Values-driven culture where we connect, collaborate, and co-create. Remote-first company (fully remote). Unlimited PTO. Tech provided. A diverse, experienced, and supportive team. SMG is proud to be an equal opportunity employer that celebrates diversity and creates an inclusive environment where everyone can thrive. What You’ll Do Leading design projects and collaborating with Designers, Client Insights, Product and Technology throughout all stage of the product development lifecycle (Discovery, Concept, Development, Launch and Ongoing support) Analyzing existing solutions, environments, and user needs Collaborating with internal and external stakeholders to grasp requirements Creating information architecture diagrams, sketches, storyboards, wireframes, and screen flows taking into account ergonomic principles, user requirements and the technical constraints of development. Creating prototypes (ranging from paper-and-pencil concepts to wireframes or interactive prototypes) to explore design ideas, support usability testing and obtain buy-in. Conducting user research using appropriate methodologies to identify opportunities and improve experiences Leveraging user research results and analytics data to inform design decisions, make recommendations and propose improvements Recognizing and predicting use-cases and user interactions, including happy path and edge cases, and incorporating them into designs Ensuring graphical consistency across all products, that is supported by contributing to the evolution and maintenance of existing visual guidelines and established design system. Delivering appropriate level of specification needed to ensure high quality development of design artifacts Conducting visual design quality assurance and user acceptance testing Collaborating, guiding and influencing the team by sharing best practices, providing design directions and advice on the projects Facilitating presentations and discussions with internal clients/stakeholders and leaders Understanding and applying accessibility principles What You’ll Bring 5+ years of UX experience Hands-on experience with diverse research methodologies (interviews, usability testing, surveys, analytics analysis…) Skilled with standard UX software such as Figma Ability to deliver high quality designs and prototypes (design portfolio is a must) Experience creating intuitive solutions for complex UIs and data visualization challenges. Experience in leading UX projects Experience working in an Agile or cross-functional product development environment, collaborating closely with product managers and engineers. Excellent command of English, written and spoken, with impeccable business correspondence skills About SMG Ready to grow your QA career and help shape the future of customer and employee experience? Join us at www.smg.com. SMG is a global leader in unified experience management and CX solutions, including employee experience management platforms and XM market research.

The Sales Engineer will command the room in pre-sales meetings, build engaging demos, and serve as a trusted technical advisor throughout the sales cycle. They will also collaborate with Sales, Marketing, and Customer Success to position the platform effectively against competitors. | Candidates should have 3-7 years of experience in pre-sales or solutions engineering roles, with a strong mix of product sense and sales savvy. Technical skills in data manipulation and light coding are essential, along with confidence in presenting to various audiences. | Sales Engineer About the Role You’re the one who lights up in a customer meeting. You love the thrill of the pitch, the puzzle of the problem, and the “aha” moment when the customer gets it. We’re looking for a Sales Engineer who is equal parts product expert, trusted advisor, and showrunner—someone who can take our platform and make it come alive for prospects and customers. You’ll own the magic in the middle: translating technical capability into real-world impact. You’ll partner with Sales to win deals, and with Product to make sure what we’re building matches what the market needs. Your calendar will be full of customer conversations, demos, and strategy sessions, not sitting quietly behind a desk. Why You’ll Love It Here You’ll be the face of the product in the market, shaping deals and shaping the roadmap. You’ll work hand-in-hand with leadership in both Sales and Product. Every day will be different—and every day you’ll have a chance to make a direct impact on our growth. We value speed, creativity, and collaboration over bureaucracy. SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other multi-location consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. And with our 2024 acquisition of Bulbshare, we also help the world’s leading organizations grow through real-time customer collaboration by building mobile-first customer communities in over 30 markets worldwide, enabling clients to collaborate with consumers quickly and effectively for insights, ideation, and advocacy. We offer our talent - Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge. Values driven culture where we connect, collaborate & co-create. Remote first company (fully remote) Unlimited PTO Tech provided Diverse, experienced, friendly team which will welcome you, support you and challenge you. We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. What You’ll Do Command the room in pre-sales meetings—whether it’s a C-suite pitch, a technical deep dive, or a hands-on workshop. Build killer demos that show our product at its absolute best, using real customer data (and a little creative flair). Roll up your sleeves to load, shape, and tweak data—and even do some light coding—to tailor each demo to the audience. Serve as a trusted technical advisor throughout the sales cycle, aligning our platform's value with each prospect's need. Feed the product pipeline with insights from the front lines, helping prioritize features that customers will love (and pay for). Translate requests for features into uses cases that can be merged into the product prioritization schema. Be the go-to expert for turning our platform into solutions that solve real business problems. Use your business acumen to communicate effectively with prospect's senior product, finance and engineering leaders, translating product capabilities into business impact and aligning solutions with strategic priorities. Collaborate with Sales, Marketing, and Customer Success to position our platform against competitors, ensure a solid sales approach and win market share. Lead the effort on RFI/RFPs from the product perspective, ensuring that SMG puts its best foot forward. Develop a deep understanding of the software development lifecycle, the evolving AI Gen tool space, and our platform to better serve customers. What You’ll Bring A proven track record (3–7 years) in pre-sales, solutions engineering, or technical product roles—you’ve helped close deals and influenced roadmaps. A mix of product sense and sales savvy—you understand what customers want and can turn features into value stories. Technical chops to manipulate data and do light coding (SQL, Python, JavaScript, or similar) to make demos pop. Confidence presenting to executives, technical teams, and everyone in between. Storytelling skills that make complex concepts clear, compelling, and exciting. Energy, adaptability, and a love of working in fast-moving, high-growth environments. About SMG: To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.