Service Management Group (SMG)

Compensation

Full Description

About the Role Are you ready to join an exciting tech scaleup and make a significant impact on our cutting-edge projects? We are seeking a talented and experienced Senior UX Designer to join our dynamic team. As a member of the UX team, you will partner with Technology and Product teams to design and implement useful, consistent, intuitive, usable and engaging interfaces aligned with functional and technical environment, business requirements and customer needs. Why You’ll Love It Here You’ll be the face of the product in the market, shaping deals and shaping the roadmap. You’ll work hand-in-hand with leadership in both Sales and Product. Every day will be different—and every day you’ll have a chance to make a direct impact on our growth. We value speed, creativity, and collaboration over bureaucracy. SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other multi-location consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. And with our 2024 acquisition of Bulbshare, we also help the world’s leading organizations grow through real-time customer collaboration by building mobile-first customer communities in over 30 markets worldwide, enabling clients to collaborate with consumers quickly and effectively for insights, ideation, and advocacy. We offer our talent - Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge. Values driven culture where we connect, collaborate & co-create. Remote first company (fully remote) Unlimited PTO Tech provided Diverse, experienced, friendly team which will welcome you, support you and challenge you. We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. We offer our talent Work hard, have fun environment with smart, curious people. Values-driven culture where we connect, collaborate, and co-create. Remote-first company (fully remote). Unlimited PTO. Tech provided. A diverse, experienced, and supportive team. SMG is proud to be an equal opportunity employer that celebrates diversity and creates an inclusive environment where everyone can thrive. What You’ll Do Leading design projects and collaborating with Designers, Client Insights, Product and Technology throughout all stage of the product development lifecycle (Discovery, Concept, Development, Launch and Ongoing support) Analyzing existing solutions, environments, and user needs Collaborating with internal and external stakeholders to grasp requirements Creating information architecture diagrams, sketches, storyboards, wireframes, and screen flows taking into account ergonomic principles, user requirements and the technical constraints of development. Creating prototypes (ranging from paper-and-pencil concepts to wireframes or interactive prototypes) to explore design ideas, support usability testing and obtain buy-in. Conducting user research using appropriate methodologies to identify opportunities and improve experiences Leveraging user research results and analytics data to inform design decisions, make recommendations and propose improvements Recognizing and predicting use-cases and user interactions, including happy path and edge cases, and incorporating them into designs Ensuring graphical consistency across all products, that is supported by contributing to the evolution and maintenance of existing visual guidelines and established design system. Delivering appropriate level of specification needed to ensure high quality development of design artifacts Conducting visual design quality assurance and user acceptance testing Collaborating, guiding and influencing the team by sharing best practices, providing design directions and advice on the projects Facilitating presentations and discussions with internal clients/stakeholders and leaders Understanding and applying accessibility principles What You’ll Bring 5+ years of UX experience Hands-on experience with diverse research methodologies (interviews, usability testing, surveys, analytics analysis…) Skilled with standard UX software such as Figma Ability to deliver high quality designs and prototypes (design portfolio is a must) Experience creating intuitive solutions for complex UIs and data visualization challenges. Experience in leading UX projects Experience working in an Agile or cross-functional product development environment, collaborating closely with product managers and engineers. Excellent command of English, written and spoken, with impeccable business correspondence skills About SMG Ready to grow your QA career and help shape the future of customer and employee experience? Join us at www.smg.com. SMG is a global leader in unified experience management and CX solutions, including employee experience management platforms and XM market research.