Serigor Inc

Lead detailed business requirements documentation, analysis, and communication with stakeholders and development teams for software projects. | 7 years experience as a technical business analyst with strong documentation, process mapping, Agile/Scrum knowledge, and communication skills, plus familiarity with MS Visio, SQL, and software development concepts. | Job Title: Business Analyst – SME Level (Remote) Location: Jackson, MS Duration: 3 Years Job Description: This position will require a qualified Technical Business Analyst to take the lead in the following tasks: • Ability to create and document detailed business requirements, perform analysis, outlining problems, opportunities and solutions for the stakeholders • Author and update internal and external documentation, and formally initiate and deliver requirements and documentation • A strong understanding of the documentation development process, the software development process, and product lifecycles • Determine operational objectives by studying and documenting business functions; gathering information; evaluating output and formats • Improve systems by studying and documenting current state and business rules • Ability to partner with other team members and stakeholder across multiple business units to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with executive teams • Ability to communicate technical information to a non-technical audience and business information to a technical audience • Ability to successfully apply complex knowledge of fundamental concepts practices, and procedures of technical writing. • Construct workflow charts and diagrams; studying system capabilities; writing specifications • Translating stakeholder requests into formal requirements • Deliver high-quality business requirement documentation for business manuals, new development, training manuals, user guide, and system guide. Required Degree: • Bachelor's degree. Required Skills/Experience: #Years – 7 Years • Must be able to effectively communicate (verbal and written) requirements with stakeholders as well as development team • Must be able to collaborate with Project Manager, Architect, and developers to ensure business requirements are communicated, accepted, and meet expectations • Must be able to translate and simplify requirements from stakeholders into written requirement documents for development team. Documents Include: Formal Business Requirements Document, Functional Design Document, Technical Design Document, Technical Use Cases, User stories, Business Cases, Requirements Traceability Matrix, Test cases. • Must be able to create diagrams, flowcharts, and workflows of business processes • Must be able to create diagrams, flowcharts, and workflows of data flow through system • Must be able to create and manage test cases for Quality Assurance. • Must be familiar with software and database development concepts • Technical Business Analyst work on a software development team • Must have experience developing technical documentation for enterprise software users, system administrators, and other technical audiences • Strong experience in requirements management and creating all documents listed above • Strong experience in mapping business processes into technical documentation. • Strong experience in user acceptance testing • Ability to analyze business functions • Practical experience generating process documentation and reports • Strong working knowledge of relevant Microsoft applications, including Visio • Extensive experience with data visualization • Excellent communication with the ability to translate data into actionable insights • Scrum • Agile Preference given to candidates with the below skills/Experience. Must also meet minimum requirements: • MS Visio or similar product • Database Entity Design • Figma • Education data systems • SQL • Common Education Data Standards • Scrum / Agile • SDLC

Plan, design, develop, test, implement, and modify ECM solutions with advanced OnBase administration and operational support. | Must have multiple OnBase certifications, extensive ECM development experience, programming skills in C#/VB, SQL query writing, and agile environment experience. | Job Title: OnBase Administrator/Developer -IV (Remote) Location: Madison, WI Duration: 12 Months Overview: This is an electronic document management system Administrator/Developer position. This position plans, designs, develops, tests, implements, and modifies Electronic Content Management (ECM) solutions. This position is responsible for advanced OnBase administration and operational support, including platform and system incident/problem resolution, service and change request processing according to client established service level agreements (SLA), and regular administration tasks and health checks to keep client’s OnBase systems running at optimal performance for our customers. The client’s OnBase platform is hosted on Hyland’s Cloud Offering. Under general supervision of the Dev, Data and MiddleWare Section Supervisor, this position will provide advanced OnBase Administrator/Developer technical leadership for complex ECM projects, which have a significant impact within client and/or for client’s employers and members. This position performs systems analysis and provides advanced OnBase Administrator/Development services in the planning, development, and implementation of complex ECM projects. This position provides OnBase administration and consulting and performs duties consistent with client’s strategic goals and objectives. This position proposes, creates, and implements solutions, standards, procedures, and guidelines for utilizing client’s OnBase platforms and systems as part of a coordinated effort with the product owner, technical owner, SMEs, and OnBase Admins. End Users include a wide variety of client professional and supervisory staff, as well as external partners, employers, and members. This includes interaction with personnel in the cleint and throughout client divisions, vendors, client personnel, etc. Work is multitasking in nature, self-initiated and conducted independently. SAFETY RESPONSIBILITIES: Follow all client safety guidelines and standards to maintain safe working conditions; report to supervisor all incidents, accidents and near misses that resulted or could have resulted in personal injury or personal injury of a co-worker; wear appropriate personal protective equipment in designated areas; offer safety and health suggestions to co-workers to reduce risk; and attend appropriate safety training sessions, as directed. Knowledge, Skills and Abilities • Considerable knowledge of and experience in requirements gathering and solution analysis • Experience planning, designing, testing, implementing, and modifying Electronic Content Management (ECM) solutions • OnBase Certified System Administrator certification is required • OnBase Certified Workflow Administrator certification or OnBase Certified Workflow Engineer certification • OnBase Work View Certification and OnBase Certified Application Programming Interface (API) Certification • Extensive knowledge of and on-the-job experience developing document types, keywords, queries, reports, forms, import processes, and Workflow solutions • Experience with Dashboard and Unity Forms development. • Experience developing and implementing software in C# and/or Visual Basic. • Demonstrated ability to write custom queries in SQL Server • Experience performing OnBase system upgrades • Advanced knowledge of and experience with resolving OnBase technical issues via utilization of debugging, research, and investigation techniques • Experience working in an agile development environment. • Significant ability to understand and apply standard ECM concepts, practices, and procedures • Ability and judgement to perform job functions independently • Knowledge of incident management and escalation procedures • Excellent written and verbal communication skills working with customers, peers, and agency leadership. • Experience creating technical documentation • Ability to work in a versatile environment with a team-oriented focus • Considerable skill and ability in the coordination of team members and business area experts • Knowledge of emerging technologies with a focus on electronic document management and related technology industry trends • Experience researching, proposing, applying, and implementing IT related procedures, standards, and guidelines • Demonstrated skill in problem resolution and technical support technologies • Ability to effectively provide information and training to customers, team members and other stakeholders. Top Skills & Years of Experience: • OnBase Certified System Administrator certification is required • OnBase Certified Workflow Administrator certification or OnBase Certified Workflow Engineer certification • OnBase Work View Certification and OnBase Certified Application Programming Interface (API) Certification • Extensive knowledge of and on-the-job experience developing document types, keywords, queries, reports, forms, import processes, and Workflow solutions • Experience with Dashboard and Unity Forms development.

Manage complex infrastructure and application projects including planning, documentation, team leadership, and stakeholder communication. | 12+ years of project management experience with PMP certification, strong technical writing, change management, and leadership skills. | Job Title: Certified Project Manager III (Currently Remote) Location: Madison, WI Duration: 12 Months Overview: As a member of Project Management team, the selected candidate will be responsible for technical and overall project management with a focus on infrastructure and application initiatives. They will develop project charters, plans, deliverables, and other project artifacts. Will work closely with the project sponsor and IT senior management to understand and prioritize project tasks. Solve complex technical problems. Understand business objectives and problems, identify alternative solutions, perform feasibility studies and cost/benefit analysis of alternative. Soft skills: Contribute to a positive and productive work environment, problem solving abilities, effective communication skills and collaborative mindset. Adaptability and a proactive approach to learning and staying updated with the latest technologies are also essential. Detailed Job Description: Be responsible for technical and overall project management with a focus on infrastructure and application initiatives. Develops project charters, plans, deliverables, and other project artifacts. Works closely with the project sponsor and IT senior management to understand and prioritize project tasks. Solve complex technical problems. Understands business objectives and problems, identifies alternative solutions, performs feasibility studies and cost/benefit analysis of alternative. Build an effective team and direct the work of the project team to meet project milestones. Develop standards, policies, and procedures Research new technology and develop business cases to support technology services and solutions. Participate in special projects as required. Have 12+ years of project management experience with leading large and complex technical systems and services. PMP certification is required. Qualification Experience Change management 5+ years Project management 12+ years Experience in technical writing and documentation 10+ years Analytical/problem solving skills 10+ years Excellent oral and written communication skills 10+ years Excel (MS) 10+ years Outlook 10+ years MS Office Products 10+ years MS Project 3+ years Expertise in implementation of large, complicated models and processes 5+ years Excellent organization, analytical and communication skills 10+ years User test, system test and user acceptance test plans 5+ years In-depth knowledge of system development life cycle deliverables for each phase of development 5+ years Requirements analysis 5+ years Requirements gathering 5+ years Demonstrated experience in the design and utilization of performance measures and reports 3+ years State of Wisconsin Privacy Regulations Nice to have experience Work with customers to solve problems and support their needs 10+ years Top Desired Skills Required: 12+ years in project management with strong customer service and relationship management experience Experience Leading Techanical and/or infrastructure projects. (10 + years) Project documentation skills and experience to support project chartering, scoping, and other project deliverables. (10+ years)

The IT Support Analyst will administer on-premises and Azure Active Directory environments, manage Microsoft 365 tenants, and provide advanced support for users and IT teams. Responsibilities also include troubleshooting email security issues and maintaining documentation of procedures. | Candidates should have at least 2 years of experience supporting Microsoft technologies and a strong knowledge of Active Directory and Microsoft 365 administration. Preferred certifications include Azure Fundamentals and Microsoft 365 Certified: Fundamentals. | Job Title: IT Support Analyst Location: Remote Duration: 12 Months Overview: We are seeking an experienced IT Support Analyst with strong expertise in Active Directory (on-prem and Azure), Microsoft 365, and enterprise security solutions. The ideal candidate is a hands-on problem solver who can administer cloud and on-prem environments, secure critical assets, and provide advanced support for users and IT teams. Key Responsibilities: Active Directory & Azure AD Administer on-premises and Azure Active Directory environments, including user/group management, OU structure, and Group Policy Objects (GPOs). Implement and maintain Role-Based Access Control (RBAC), Conditional Access, and Multi-Factor Authentication (MFA). Configure and support Single Sign-On (SSO) integrations and federation services. Microsoft 365 Administration Manage Microsoft 365 tenants, licensing, and security/compliance settings. Monitor and audit user activity; revoke sessions or licenses as needed. Troubleshoot and resolve Exchange Online, Teams, and SharePoint issues. Email Security & Filtering Support and maintain email security platforms such as Mimecast or Proofpoint. Investigate and resolve inbound/outbound email delivery issues with external parties. Infrastructure & Troubleshooting Provide advanced support for VDI, VPN, and enterprise network connectivity. Diagnose and resolve issues across Windows desktops, laptops, and enterprise applications. Ticketing & Documentation Utilize ITSM tools such as ServiceNow or Jira for incident tracking and change management. Maintain clear documentation of procedures, configurations, and troubleshooting steps. Required Qualifications: 2+ years of experience supporting Microsoft technologies in a mid-to-large enterprise. Strong knowledge of Active Directory, Azure AD, and Group Policy. Proficiency with Microsoft 365 administration, security, and compliance features. Hands-on experience with email security solutions (Mimecast, Proofpoint, or similar). Solid understanding of networking fundamentals, VDI, and VPN troubleshooting. Experience using enterprise ticketing systems (ServiceNow, Jira, etc.). Preferred Certifications: Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), Microsoft 365 Certified: Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102), Security, Compliance, and Identity Fundamentals (SC-900). Other valued credentials: AWS Cloud Practitioner, CompTIA Cloud+, or Google Cloud Digital Leader. Soft Skills Strong problem-solving and analytical abilities with a focus on customer service. Excellent written and verbal communication skills.

Lead hybrid Agile/PMI methodology projects, facilitate scrum ceremonies, manage project documentation, coordinate cross-functional teams, and support CRM-focused implementations. | 2-5 years Agile/Scrum with CSM certification, PMI deliverables experience, strong communication and facilitation skills, CRM project leadership, and proficiency with Azure DevOps and Microsoft Dynamics 365. | Job Title: Certified Project Manager III (Remote) Location: Madison, WI Duration: 12 Months Job Description: The Client is seeking a Project Manager to perform the role Scrum Master and Project Manager in the Application Development Team practicing Hybrid methodology combining PMI’s project management best practices with Agile/Scrum development methodology under the Division of Libraries and Technology. The Applications Development Team is responsible for enterprise architecture, development, system testing, analysis, and maintenance of systems that capture and report data. This includes but is not limited to applications that focus on finance, budget, and data collection and reporting applications that satisfy the needs of the client education systems. These systems require extensive knowledge and experience developing complex applications, reports, and relational databases. This position is responsible for leading and coaching a project team on a hybrid project methodology combining PMI Project Management best practices and agile practices/ principals to deliver high quality products and services for our external customers (state schools and districts) and internal customers (client users). This position will facilitate the execution and delivery of well-defined software releases using the Hybrid framework, including project planning deliverables such as Project Charters, Stakeholder Analysis, Risk Assessment, Estimation, sprint planning, daily scrum, sprint review, sprint retrospectives and close out phase deliverables. This position will work with project teams, as well as internal and external stakeholders, to influence and drive decision making. This position will resolve team impediments with other scrum masters/ project managers, improving the effectiveness of the project management framework in the agency. This position will be responsible in maintaining a healthy product backlog, planning all releases of the system, and documenting system dependencies. This position will work with and serve as a liaison between IT Teams, management and business units within client and external vendors to identify and analyze opportunities for improving processes and business systems. This position will also help facilitate quality assurance tasks, UAT efforts and provide product customer support when needed. Under the general supervision of the Applications Development Team manager, this person will work closely with others to accomplish project objectives, or function independently to accomplish daily work requirements as a member of the Applications Development Team. Objectives, priorities, and deadlines are established in consultation with the department program area leaders, project managers, and the Applications Development Team manager. Required Skills: Minimum 2-5 years’ experience using Agile/Scrum Development Methodology with CSM Certifications Minimum 2-5 years’ experience with PMI’s Project Management deliverables Strong written and verbal communication skills Demonstrates experience facilitating meetings and an understanding of facilitation techniques Ability to work in a team environment as well as independently within established guidelines Process a fundamental understanding of end-to-end customer experience integration and dependencies Experience writing user stories with clearly defined acceptance criteria Ability to facilitate UAT efforts Experience at refinement, story splitting, estimation, velocity, retrospectives, and other scrum techniques Experience in creating documentation such as project charter, risk analysis, stakeholder analysis and engagement, decision logs, project estimation and timelines, project status reports, road maps, project close out reports Experienced in leading CRM-focused projects, overseeing end-to-end implementation, optimization, and integration of CRM platforms to support business objectives. Skilled in managing stakeholder expectations, coordinating cross-functional teams, and leveraging CRM insights to inform strategy and improve customer experience. Required Technical Skills: Ability to grasp technical concepts and communicate to developers in a .NET based development environment Experience using Microsoft Azure DevOps, or equivalent software, to manage user stories and sprint backlogs. Proficiency with leading CRM systems (Microsoft Dynamics 365) including configuration, data structures, workflows, and integrations. Preferred Experience: Experience working with education software systems at school, district, or state levels. Knowledge of data warehousing and reporting Proficient in using Asana and Azure DevOps Boards to manage project timelines, assign and track tasks, monitor progress, and facilitate cross-functional team collaboration throughout the project lifecycle.

The IT Support Analyst will administer on-premises and Azure Active Directory environments, manage Microsoft 365 tenants, and provide advanced support for users and IT teams. Responsibilities also include troubleshooting email security issues and maintaining documentation of procedures. | Candidates should have at least 2 years of experience supporting Microsoft technologies and a strong knowledge of Active Directory and Microsoft 365 administration. Preferred certifications include Azure Fundamentals and Microsoft 365 Certified: Fundamentals. | Job Title: IT Support Analyst Location: Remote Duration: 12 Months Overview: We are seeking an experienced IT Support Analyst with strong expertise in Active Directory (on-prem and Azure), Microsoft 365, and enterprise security solutions. The ideal candidate is a hands-on problem solver who can administer cloud and on-prem environments, secure critical assets, and provide advanced support for users and IT teams. Key Responsibilities: Active Directory & Azure AD Administer on-premises and Azure Active Directory environments, including user/group management, OU structure, and Group Policy Objects (GPOs). Implement and maintain Role-Based Access Control (RBAC), Conditional Access, and Multi-Factor Authentication (MFA). Configure and support Single Sign-On (SSO) integrations and federation services. Microsoft 365 Administration Manage Microsoft 365 tenants, licensing, and security/compliance settings. Monitor and audit user activity; revoke sessions or licenses as needed. Troubleshoot and resolve Exchange Online, Teams, and SharePoint issues. Email Security & Filtering Support and maintain email security platforms such as Mimecast or Proofpoint. Investigate and resolve inbound/outbound email delivery issues with external parties. Infrastructure & Troubleshooting Provide advanced support for VDI, VPN, and enterprise network connectivity. Diagnose and resolve issues across Windows desktops, laptops, and enterprise applications. Ticketing & Documentation Utilize ITSM tools such as ServiceNow or Jira for incident tracking and change management. Maintain clear documentation of procedures, configurations, and troubleshooting steps. Required Qualifications: 2+ years of experience supporting Microsoft technologies in a mid-to-large enterprise. Strong knowledge of Active Directory, Azure AD, and Group Policy. Proficiency with Microsoft 365 administration, security, and compliance features. Hands-on experience with email security solutions (Mimecast, Proofpoint, or similar). Solid understanding of networking fundamentals, VDI, and VPN troubleshooting. Experience using enterprise ticketing systems (ServiceNow, Jira, etc.). Preferred Certifications: Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), Microsoft 365 Certified: Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102), Security, Compliance, and Identity Fundamentals (SC-900). Other valued credentials: AWS Cloud Practitioner, CompTIA Cloud+, or Google Cloud Digital Leader. Soft Skills Strong problem-solving and analytical abilities with a focus on customer service. Excellent written and verbal communication skills.

Manage IT projects end-to-end using ServiceNow and Microsoft Project, including planning, scheduling, budgeting, risk management, and stakeholder communication. | 3+ years of IT project management experience leading enterprise projects, PMP certification, proficiency in ServiceNow and Microsoft Project, and strong cross-functional facilitation skills. | Job Title: Project Manager- Mid Level (REMOTE) Location: Pembroke, NC Duration: 12 Month Job Description: The primary focus of this position is to set up projects in our ServiceNow project management module. In addition, the IT Project Manager applies skills as a seasoned, experienced technical project management professional with a full understanding of project management frameworks and methods, relevant policies, and procedures to resolve a wide range of issues. Demonstrates competency in selecting methods and techniques to obtain solutions. Manages projects of diverse scope, size, impact, budget and / or project team size. Responsible for the IT project plan, project schedule, budget, scope, status, requirements analysis, and issue management of the development and implementation of assigned projects. The incumbent serves as a single point of contact for large-scale, highly technical projects, coordinates meetings, drives tasks, and tracks and reports on project status, risks, and issues. The incumbent is accountable for capturing, compiling, tracking, managing, documenting, communicating and escalating status, issues, and risks. Description (including, but not limited to): • Responsible for creating and tracking the IT Project Portfolio of IT project in ServiceNow. • Responsibility for the successful completion of end-to-end project work, including all work products • Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks • Responsibility for creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams, etc. • Negotiations internal and external to the project teams • Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State • Development and execution of training and education on standard project management requirements and methods, facilitating project governance and reporting, and creating models to improve business decisions • Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology Expected Skills: Able to manage medium complexity work efforts; may have industry experience. Skills: Skill Required/Desired Amount of Experience PMP Certification Required 3 Years Experience as a Project Manager leading large enterprise IT projects. Required 3 Years Strong ability to facilitate meetings with cross-functional (technical and business users) teams Required 3 Years High proficiency using Microsoft Project and ServiceNow to create and update project schedules Required 3 Years Analytical ability sufficient to understand user requirements and translate them into technical terms to develop quantitative status report Required 3 Years Provide project updates on a consistent basis to stakeholders and the technology leadership team about strategy, adjustments, and progress. Required 3 Years Powered by JazzHR Remote About the Company: Serigor Inc.

Lead large-scale digital transformation initiatives, conduct business process reengineering, develop strategic business models, engage stakeholders to define requirements, and bridge communication between business and IT teams. | 12+ years in business architecture or similar roles with proven digital transformation leadership, expertise in MITA, advanced business modeling skills, strong analytical and communication abilities, and preferably certifications like CBAP or TOGAF. | Job Title: Business Analyst 3 (Hybrid) Location: Austin, TX Duration: 12 Months Job Description: • 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Min 5 years of experience, served as a liaison between the Business community and Customer IT Teams (i.e., Architecture, Project Delivery, Application Sustain, etc.). Strong experience as a Data Analyst in analyzing raw data, and as a Business Analyst in requirements gathering, understanding technology, and any project management experience with PMP are a huge plus. • Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. Additional job details and special considerations: • Senior Business Analyst with a strong background in digital transformation and business process reengineering. A Business Analyst in this context is expected to have expertise in Business Process Reengineering (BPR), analyzing, redesigning, and optimizing complex business processes to improve efficiency, effectiveness, and customer satisfaction. This position serves to align business strategy with operational execution by analyzing current operations, identifying improvement opportunities, and designing new processes. Collaboration with IT, operations, and product teams is required to support the implementation and adoption of updated workflows. Proficiency in analytical, communication and change management skills is necessary to support organizational change initiatives. • The ideal candidate will possess deep expertise in business architecture, a proven track record in large-scale digital change, and an intimate understanding of the MITA framework. Key Responsibilities: • Lead Digital Transformation: Spearhead and significantly contribute to large-scale digital transformation initiatives, identifying opportunities for innovation and designing future-state business capabilities that leverage emerging technologies to achieve strategic organizational goals. • Business Process Reengineering (BPR): Conduct comprehensive analysis of current-state business processes, identify inefficiencies, bottlenecks, and pain points, and design optimized, streamlined future-state processes. Lead efforts to implement reengineered processes, ensuring smooth transitions and measurable improvements in efficiency, cost-effectiveness, and service quality. • Strategic Business Modeling: Develop and maintain robust business architecture artifacts, including current and future state business process models (using BPMN), data models, capability models, value streams, and organizational models. Utilize various modeling tools and notations to effectively communicate complex business concepts to diverse audiences. • Stakeholder Engagement & Requirements Definition: Collaborate extensively with senior leadership, business units, IT teams, and external partners to elicit, analyze, and validate complex business requirements. Translate strategic objectives and user needs into actionable business and functional specifications that guide solution development. • Bridge Business & IT: Act as a critical liaison, ensuring seamless communication and understanding between business stakeholders and technical delivery teams. Articulate business impacts of technical decisions and technical implications of business requirements. Candidate Skills and Qualifications: Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 12 Required Progressive experience in a Business Architect role or similar strategic capacity, with a strong emphasis on enterprise-level initiatives. 12 Required Proven track record of successfully leading or significantly contributing to multiple large-scale digital transformation and business process reengineering projects. Demonstrated ability to drive measurable improvements in operational efficiency and service quality. 12 Required Demonstrable expertise with MITA (Medicaid Information Technology Architecture), including practical application in complex system environments. Experience with MITA State Self-Assessments (SS-A) is highly desirable. 10 Required Exceptional business modeling skills, with expert proficiency in methodologies and tools such as Business Process Model and Notation (BPMN), Unified Modeling Language (UML), ArchiMate, and strong understanding of enterprise architecture frameworks. 10 Required Superior analytical, problem-solving, and critical thinking abilities, with a strong capacity to dissect complex issues and formulate pragmatic solutions. 10 Required Excellent written and verbal communication, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly and persuasively to both technical and non-technical stakeholders at all levels. 10 Required Strong negotiation, facilitation, and conflict resolution skills. 8 Required Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field. Master's degree preferred. 8 Required Demonstrated ability to work successfully with technical and non-technical groups on complex business problems, analyzing and evaluating current business methods and procedures for improvements including exhibiting strong oral and written communications. 12 Preferred Strong preference for direct, hands-on experience with Health and Human Services (HHS) integrated eligibility systems (e.g., Medicaid, SNAP, TANF, CHIP). This includes a deep understanding of federal regulations, state-specific policy nuances, and the modernization of state systems. 10 Preferred Experience working within a government or public sector environment. 10 Preferred Relevant certifications such as Certified Business Analysis Professional (CBAP), TOGAF, BPMN, Lean Six Sigma Green or Black Belt. 10 Preferred Familiarity with Agile and Scaled Agile Framework (SAFe) methodologies.

Manage complex IT projects end-to-end including planning, execution, risk and issue mitigation, coordination, and stakeholder communication. | 7+ years managing multi-million dollar projects with MS Project, strong communication, risk management, vendor and contract management experience, PMP preferred. | Job Title: Project Manager- Expert (Remote) Location: Raleigh, NC Duration: 12+ Months Job Description: Will be assigned multiple IT Projects. Primary assignment will be the Roadway Lighting Control and Monitoring System Project for the client Portfolio and SAS Initiative with IT PMO. Experienced Senior Project Manager in both in-house and third party developed solutions from concept to implementation and close-out. Expected Skills: Able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Description (including, but not limited to): • Responsibility for the successful completion of end-to-end project work, including all work products • Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks • Responsibility for creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams, etc. • Negotiations internal and external to the project teams • Managing scope, resources, timelines, costs/budget, quality, communication, and procurement to meet the goals of the State • Development and execution of training and education on standard project management requirements and methods, facilitating project governance and reporting, and creating models to improve business decisions • Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology Skills: Skill Required/Desired Amount of Experience Proficient with MS Project using MS Project Server to manage multi-million-dollar projects with a multiple year durations. Required 7 Years Strong communications skills, oral and written, with project team, management, executive management and external organizations. Required 7 Years Proven planning and management skills including scope estimating and control, budgeting, testing, quality assurance and resource allocation. Required 7 Years Experience with project risk management, including failure mode effect analysis and planning. Required 5 Years Experience implementing solutions utilizing third party vendors and third-party products. Required 7 Years Project Management experience implementing in-house and third party development solutions Required 6 Years Strong analytical and conceptual skills Required 5 Years Experienced in contract and vendor management Required 6 Years Preferred government IT project management experience Desired 5 Years Preferred PMP certification Desired 5 Years

Manage complex IT projects end-to-end including planning, execution, risk management, vendor management, and stakeholder communication. | Senior project manager with 6-7 years managing multi-million-dollar projects using MS Project, strong communication, risk management, vendor and contract management experience, with PMP and government IT project experience preferred. | Job Title: Project Manager- Expert (Remote) Location: Raleigh, NC Duration: 12+ Months Job Description: Will be assigned multiple IT Projects. Primary assignment will be the Roadway Lighting Control and Monitoring System Project for the client Portfolio and SAS Initiative with IT PMO. Experienced Senior Project Manager in both in-house and third party developed solutions from concept to implementation and close-out. Expected Skills: Able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Description (including, but not limited to): Responsibility for the successful completion of end-to-end project work, including all work products Oversight of projects comprised of multiple deliverables, including delegation and coordination of tasks Responsibility for creation and management of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams, etc. Negotiations internal and external to the project teams Managing scope, resources, timelines, costs/budget, quality, communication, and procurement to meet the goals of the State Development and execution of training and education on standard project management requirements and methods, facilitating project governance and reporting, and creating models to improve business decisions Efforts typically include extensive changes to existing functionality or the implementation of new applications and/or technology Skills: Skill Required/Desired Amount of Experience Proficient with MS Project using MS Project Server to manage multi-million-dollar projects with a multiple year durations. Required 7 Years Strong communications skills, oral and written, with project team, management, executive management and external organizations. Required 7 Years Proven planning and management skills including scope estimating and control, budgeting, testing, quality assurance and resource allocation. Required 7 Years Experience with project risk management, including failure mode effect analysis and planning. Required 5 Years Experience implementing solutions utilizing third party vendors and third-party products. Required 7 Years Project Management experience implementing in-house and third party development solutions Required 6 Years Strong analytical and conceptual skills Required 5 Years Experienced in contract and vendor management Required 6 Years Preferred government IT project management experience Desired 5 Years Preferred PMP certification Desired 5 Years

Analyze and transform large datasets using Azure Databricks and Spark SQL, develop dashboards with Power BI, collaborate with data engineers, and document data solutions. | 3+ years hands-on Azure Databricks and SQL experience, proficiency in Python, strong data modeling skills, and excellent communication with cross-functional teams. | Job Title: Data Analyst (Hybrid) Location: Raleigh, NC Duration: 12+ Months Job Description: The Client is seeking a skilled Data Analyst with strong experience in Azure Databricks to support the creation of data aggregations, dashboards, and reports. The ideal candidate will have hands-on expertise with Databricks (PySpark) and visualization tools, including both Databricks native tools and Power BI. In this role, you will be responsible for developing business requirements, supporting change management documentation, and actively collaborating with stakeholders to ensure alignment between data solutions and business needs. You will work closely with a technical lead and participate in design discussions and planning with the broader development team. Key Responsibilities: • Conduct comprehensive data analysis, create data mappings, develop dashboards, and ensure data quality and integrity • Leverage Spark SQL within Databricks to query and analyze large datasets, writing efficient and complex SQL queries • Collaborate closely with data engineers to design and deliver high-quality data products • Develop detailed data mappings to support the integration and transformation of data from diverse sources into structured, analysis-ready formats • Design and build intuitive, informative dashboards using tools such as Power BI or Databricks' native visualization tools to effectively communicate insights • Build Gold-layer data products to support custom-built dashboards, APIs, and UI tools • Create clear and comprehensive documentation for data pipelines, mappings, models, and dashboard functionality • Perform statistical analysis, data mining, and machine learning to uncover patterns, trends, and actionable insights • Develop and implement predictive models, algorithms, and advanced analytical tools to address specific business challenges Skills: SkillRequired/DesiredAmountof ExperienceHands-on experience designing, deploying, and managing Azure Databricks architecture in enterprise environmentsRequired3YearsStrong understanding of data science concepts, including statistical learning and machine learning algorithmsDesired3YearsProficiency in SQL and Python for developing queries, data transformations, and interactive dashboardsRequired3YearsExperience with techniques like dimensional modeling, entity-relationship modeling, normalization/denormalization, or Data VaultRequired3YearsExcellent communication skills with proven ability to collaborate with cross-functional teams and translate business needs into technical solutionsRequired5YearsDatabricks Data Analyst Associate CertificationDesired Powered by JazzHR HFWQ4vMtZ7