Serigor Inc.

Compensation

Full Description

Job Title: IT Support Analyst Location: Remote Duration: 12 Months Overview: We are seeking an experienced IT Support Analyst with strong expertise in Active Directory (on-prem and Azure), Microsoft 365, and enterprise security solutions. The ideal candidate is a hands-on problem solver who can administer cloud and on-prem environments, secure critical assets, and provide advanced support for users and IT teams. Key Responsibilities: Active Directory & Azure AD Administer on-premises and Azure Active Directory environments, including user/group management, OU structure, and Group Policy Objects (GPOs). Implement and maintain Role-Based Access Control (RBAC), Conditional Access, and Multi-Factor Authentication (MFA). Configure and support Single Sign-On (SSO) integrations and federation services. Microsoft 365 Administration Manage Microsoft 365 tenants, licensing, and security/compliance settings. Monitor and audit user activity; revoke sessions or licenses as needed. Troubleshoot and resolve Exchange Online, Teams, and SharePoint issues. Email Security & Filtering Support and maintain email security platforms such as Mimecast or Proofpoint. Investigate and resolve inbound/outbound email delivery issues with external parties. Infrastructure & Troubleshooting Provide advanced support for VDI, VPN, and enterprise network connectivity. Diagnose and resolve issues across Windows desktops, laptops, and enterprise applications. Ticketing & Documentation Utilize ITSM tools such as ServiceNow or Jira for incident tracking and change management. Maintain clear documentation of procedures, configurations, and troubleshooting steps. Required Qualifications: 2+ years of experience supporting Microsoft technologies in a mid-to-large enterprise. Strong knowledge of Active Directory, Azure AD, and Group Policy. Proficiency with Microsoft 365 administration, security, and compliance features. Hands-on experience with email security solutions (Mimecast, Proofpoint, or similar). Solid understanding of networking fundamentals, VDI, and VPN troubleshooting. Experience using enterprise ticketing systems (ServiceNow, Jira, etc.). Preferred Certifications: Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), Microsoft 365 Certified: Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102), Security, Compliance, and Identity Fundamentals (SC-900). Other valued credentials: AWS Cloud Practitioner, CompTIA Cloud+, or Google Cloud Digital Leader. Soft Skills Strong problem-solving and analytical abilities with a focus on customer service. Excellent written and verbal communication skills.