Sensi.AI

Lead on-site installations and training of AI products in seniors' homes, manage client onboarding and adoption, and build relationships with B2B clients and referral partners. | Experience in client onboarding, conducting on-site installations and training, managing B2B relationships, and collaborating across teams to improve products and processes. | Join Our Mission at Sensi.AIAt Sensi.AI, we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. If you’re passionate about making a meaningful impact, join us in advancing Sensi.AI’s virtual assessment tool. This cutting-edge technology monitors seniors' health in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis to enable proactive and effective care.Here, you’ll discover exciting opportunities for professional growth, make a direct and meaningful impact on our products and company, and contribute to a mission that truly matters.About the RoleAt Sensi.AI, our Customer Onboarding Specialists bridge the gap between cutting-edge technology and real-world application. In this role, you’ll lead the seamless integration of our AI solutions within the care ecosystem, bringing transformative change to seniors' lives. Your hands-on expertise will ensure training clients and driving ongoing engagement as well as a successful deployment, installing our product. With every installation and interaction, you’ll help our clients navigate the post-sale journey while building relationships that matter.Key ResponsibilitiesPresent Sensi’s AI product and value proposition to clients and families during field visits.Conduct on-site installations and training in seniors' homes, ensuring seamless deployment of devices and routers.Manage client onboarding from post-sale to full integration, ensuring adoption and satisfaction.Build and nurture relationships with B2B clients and referral partners, such as hospitals, care communities, and government agencies.Gather and document client feedback to inform product development and customer experience improvements.Collaborate internally across departments to deliver actionable insights that drive product and process improvements.

Lead end-to-end product strategy and development for AI-powered customer-facing web and mobile applications, collaborating cross-functionally to meet business and user needs. | Requires 8+ years in SaaS product management with 2+ years leading teams, strong leadership, analytical skills, and experience with AI products preferred. | Description Join Our Mission at Sensi.AI At Sensi.AI, we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. If you’re passionate about making a meaningful impact, join us in advancing Sensi.AI’s virtual assessment tool. This cutting-edge technology monitors seniors' health in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis to enable proactive and effective care. Here, you’ll discover exciting opportunities for professional growth, make a direct and meaningful impact on our products and company, and contribute to a mission that truly matters. About The Role As a Lead Product Manager, you will play a crucial role in shaping the future of Sensi’s AI-powered products. Working at an exciting stage of growth, you'll have the opportunity to make a significant impact on the lives of older adults by improving the quality of care through innovative technology solutions. Reporting directly to the VP of Product, you will lead the strategy and development of customer-facing web and mobile applications. You’ll collaborate with multiple stakeholders and teams across the company, to ensure our solutions meet the needs of our clients and users. This role is based in Austin, TX, with a hybrid work setup, combining in-office collaboration with remote flexibility. Key Responsibilities Own an end-to-end product line, including vision, strategy, roadmap, and outcomes; be accountable for line-level KPIs (adoption, retention, revenue/margin) and cross-functional execution. Lead the product development process from concept to launch, including feature planning, user story creation, and testing Define and prioritize product features and releases based on customer needs and business objectives Partner with UX/UI designers and conduct user interviews to ensure the product delivers an intuitive and user-friendly experience Conduct thorough market research, competitor analysis, and customer feedback to identify opportunities and drive product development Monitor product performance post-launch and continuously make data-driven improvements Keep up to date with industry trends and technological advancements to ensure Sensi’s solutions stay at the forefront of the in-home care industry Collaborate with R&D, Marketing, Operations, CS, and other teams to ensure we are meeting the business needs Requirements Bachelor's or higher degree, a technical or scientific discipline is an advantage SaaS Product Management Expert: Minimum of 8 years of experience in product management for SaaS B2B products and 2 years leading a team. Proven success in leading end-to-end product management, including gathering requirements, developing features, launching, and managing large-scale web and mobile applications. Skilled at leveraging technical expertise to align product strategies with both user and business needs. An experience in AI-powered products and Ability to translate complex data insights into actionable product features is an advantage User-Centric Innovator: Deep ability to understand and empathize with users, driving product design and development to enhance the user experience. Expertise in creating impactful, user-focused solutions that deliver measurable value Collaborative Leader: Demonstrated success in leading cross-functional teams and managing complex projects. Proven ability to collaborate with marketing teams to craft impactful product messaging and ensure high levels of customer satisfaction. Excellent communication skills, both written and verbal, with fluency in English Visionary Storyteller: Strong leadership qualities with the ability to inspire and motivate teams toward shared goals. Exceptional storytelling skills to articulate vision and influence stakeholders without direct authority Analytical Problem-Solver: Exceptional analytical and problem-solving abilities, capable of deriving actionable insights from complex scenarios. Meticulous attention to detail, managing multiple priorities effectively in high-pressure environments Thrives in fast-paced, dynamic environments with exceptional attention to detail Sensi celebrates diversity and uphold equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal, state, or local laws and ordinances.

Lead GTM project management, coordinate cross-functional teams, execute customer events and field operations, oversee supply chain and inventory management, liaise with suppliers, and continuously improve operational processes. | 5+ years in operations or program management in tech/hardware/supply chain, experience in GTM project execution, inventory and supplier management, hands-on field operations, startup environment adaptability, and ability to travel up to 20%. | Description Join Our Mission at Sensi.AI At Sensi.AI, we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. If you’re passionate about making a meaningful impact, join us in advancing Sensi.AI’s virtual assessment tool. This cutting-edge technology monitors seniors' health in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis to enable proactive and effective care. Here, you’ll discover exciting opportunities for professional growth, make a direct and meaningful impact on our products and company, and contribute to a mission that truly matters. About the Role Join us as an GTM Operations Manager, where you’ll drive go-to-market (GTM) and field operations at the intersection of hardware, suppliers, and end-users. Your expertise will enable successful product launches, supplier onboarding, and field event roll-outs—ensuring startups and tech clients get operational excellence and customer delight from day one. Key Responsibilities Lead GTM project management, coordinating cross-functional teams to ensure smooth product launches. Execute customer events and field operations, traveling as needed to customer sites, trade shows, overseeing logistics, setup, and real-time execution. Oversee supply chain and inventory management, forecasting needs, reducing shortages, and optimizing fulfillment. Liaise with suppliers and vendors, managing procurement cycles, delivery schedules, and contract adherence. Use your tech and hardware background to ensure seamless operations between product delivery and market demand. Continuously improve processes, leveraging metrics to drive efficiency across projects, inventory, and field operations. Requirements Proven background (5+ years) in operations or program management within tech, hardware, or supply chain environments. Strong track record in GTM or field project execution for events, customer rollouts, and launch scenarios. Demonstrated expertise in inventory management and supplier/vendor coordination. Hands-on experience in field operations, ensuring readiness and execution control. Thrives in startup and high-growth settings, comfortable managing big priorities with lean resources. Excellent cross-functional communication, able to navigate technical, vendor, and customer audiences with clarity. Self-starter with project ownership able to plan strategically, anticipate risks, and adapt on the fly. Ability to travel up to 20% to support business needs. Sensi celebrates diversity and uphold equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal, state, or local laws and ordinances.

Lead market and customer research, manage alpha and proof of concept testing, and deliver actionable insights to influence product roadmaps in a hybrid team environment. | 3+ years in market or product research in SaaS/B2B/tech, strong interviewing and synthesis skills, project coordination, and customer program management. | Description Why Join Sensi.AI At Sensi.AI, we’re redefining the future of AI in healthcare. Powered by cutting-edge, agentic AI technology, we are transforming how care is delivered at scale. As a hyper-growth startup, every team member has the opportunity to make a real impact on people’s lives while working as part of a global, collaborative team in a flexible hybrid environment. About the Role Product Research Managers are the product team’s external radar and voice of the customer. In partnership with Product Managers and Customer Success, you lead market and customer research and run alpha and proof of concept testing that feeds the roadmap. You turn external signals into decision ready insights and build strong relationships with design partners. This role keeps our bets grounded in evidence and helps the team move quickly with confidence. This role is based in Austin, TX, with a hybrid work setup, combining in-office collaboration with remote flexibility. Key Responsibilities: Market & Competitive Research • Conduct preliminary market research to support new product initiatives and analyze competitors by testing their products, joining demos, and benchmarking capabilities. • Prepare structured research deliverables that inform strategic decision-making. Customer Discovery & Insights • Conduct interviews and conversations with customers to uncover needs, workflows, and pain points, and identify gaps and opportunities in customer workflows and existing solutions. • Segment current customers based on relevant criteria to inform rollout and adoption strategies. Alpha & POC Testing Program Management • Define criteria for alpha testers and coordinate their recruitment and onboarding; manage the logistics of customer testing groups to ensure smooth execution. • Partner with Product Managers in running feedback sessions, independently lead sessions when needed to scale, and consolidate learnings into actionable reports for the product team. Cross-functional Collaboration • Work with Product Managers to support discovery, validation, and pilot execution; partner with Customer Success to identify suitable customers for research and testing. • Share research findings with stakeholders across the organization to influence direction without owning strategy. Requirements • 3+ years of experience in market research, product research, customer insights, or a related role in a SaaS, B2B, or technology environment. • Strong interviewing and synthesis skills, able to distill insights from both qualitative and quantitative data. • Experience coordinating multi-stakeholder projects and managing customer-facing programs. • Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously. Nice-to-Have Skills • Experience in product management, UX research, or product marketing. • Familiarity with competitive analysis frameworks and research methodologies. • Background in running pilots, alpha/beta testing programs, or customer advisory boards. • Analytical skills for segmentation and insight generation. • Experience in healthcare, home care, or adjacent industries. Requirements None

Product Research Managers lead market and customer research, conducting alpha and proof of concept testing to inform the product roadmap. They build strong relationships with design partners and ensure that insights are grounded in evidence to support strategic decision-making. | Candidates should have 3+ years of experience in market research or a related role, with strong skills in interviewing and synthesizing data. Experience in coordinating multi-stakeholder projects and managing customer-facing programs is essential. | Description Why Join Sensi.AI At Sensi.AI, we’re redefining the future of AI in healthcare. Powered by cutting-edge, agentic AI technology, we are transforming how care is delivered at scale. As a hyper-growth startup, every team member has the opportunity to make a real impact on people’s lives while working as part of a global, collaborative team in a flexible hybrid environment. About the Role Product Research Managers are the product team’s external radar and voice of the customer. In partnership with Product Managers and Customer Success, you lead market and customer research and run alpha and proof of concept testing that feeds the roadmap. You turn external signals into decision ready insights and build strong relationships with design partners. This role keeps our bets grounded in evidence and helps the team move quickly with confidence. This role is based in Austin, TX, with a hybrid work setup, combining in-office collaboration with remote flexibility. Key Responsibilities: Market & Competitive Research Conduct preliminary market research to support new product initiatives and analyze competitors by testing their products, joining demos, and benchmarking capabilities. Prepare structured research deliverables that inform strategic decision-making. Customer Discovery & Insights Conduct interviews and conversations with customers to uncover needs, workflows, and pain points, and identify gaps and opportunities in customer workflows and existing solutions. Segment current customers based on relevant criteria to inform rollout and adoption strategies. Alpha & POC Testing Program Management Define criteria for alpha testers and coordinate their recruitment and onboarding; manage the logistics of customer testing groups to ensure smooth execution. Partner with Product Managers in running feedback sessions, independently lead sessions when needed to scale, and consolidate learnings into actionable reports for the product team. Cross-functional Collaboration Work with Product Managers to support discovery, validation, and pilot execution; partner with Customer Success to identify suitable customers for research and testing. Share research findings with stakeholders across the organization to influence direction without owning strategy. Requirements: 3+ years of experience in market research, product research, customer insights, or a related role in a SaaS, B2B, or technology environment. Strong interviewing and synthesis skills, able to distill insights from both qualitative and quantitative data. Experience coordinating multi-stakeholder projects and managing customer-facing programs. Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously. Nice-to-Have Skills Experience in product management, UX research, or product marketing. Familiarity with competitive analysis frameworks and research methodologies. Background in running pilots, alpha/beta testing programs, or customer advisory boards. Analytical skills for segmentation and insight generation. Experience in healthcare, home care, or adjacent industries. Requirements None

As an IT Specialist, you will manage all on-site IT operations for the Austin office, ensuring smooth daily operations and quick resolution of technical issues. You will also set up hardware for new employees and support network connectivity for local and remote teams. | Candidates should have at least 4 years of hands-on IT support experience, particularly in fast-paced environments. Proficiency in managing Mac environments and experience with identity management solutions are also required. | Description Join Our Mission at Sensi.AI At Sensi.AI, we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. If you’re passionate about making a meaningful impact, join us in advancing Sensi.AI’s virtual assessment tool. This cutting-edge technology monitors seniors' health in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis to enable proactive and effective care. Here, you’ll discover exciting opportunities for professional growth, make a direct and meaningful impact on our products and company, and contribute to a mission that truly matters. About the Role As an IT Specialist at Sensi.AI, you will own all on-site IT operations for our U.S. office in Austin. This is a hands-on role where you’ll ensure smooth daily operations, from hardware setup and user support to network troubleshooting and system reliability. By keeping our infrastructure secure, efficient, and aligned with global standards, you’ll enable our teams to stay productive and focused on growth. Key Responsibilities Provide hands-on IT support for the Austin site, ensuring smooth day-to-day operations and quick resolution of technical issues. Set up and configure hardware and workstations for new employees, including computers, peripherals, and meeting room equipment. Manage and maintain IT inventory (laptops, monitors, accessories) and coordinate with vendors for procurement and repairs. Support network and connectivity (Wi-Fi, VPN, video conferencing tools) to ensure reliable access for local and remote teams. Administer user accounts and permissions across company systems and platforms, following security and compliance standards. Automate IT processes and workflows where possible, to improve efficiency and consistency. Act as the primary IT point of contact for the U.S. office, while aligning with global IT practices and standards. Requirements IT Support & Experience: You have at least 4 years of hands-on IT support experience in fast-paced environments, with a proven track record of troubleshooting, maintaining end-user systems, and ensuring smooth daily operations. Apple & Device Management: You are highly proficient in managing Mac environments and device management platforms (Jamf or similar), ensuring secure and reliable setup and maintenance of user devices. Identity & Collaboration Tools: You have practical experience with identity and access management solutions (Okta) as well as productivity platforms (Google Workspace), supporting secure and efficient workflows across teams. Networking & Security: You are comfortable configuring and maintaining WiFi networks and enterprise-grade infrastructure, including firewalls (Fortigate), switches/APs (Aruba), and related systems. Systems Monitoring & Management: You are familiar with tools such as SWM (or similar) for monitoring, maintaining, and optimizing IT assets and infrastructure. Operational Excellence & Service Orientation: You bring strong communication skills, a proactive attitude, and a service-oriented mindset — enabling you to resolve issues efficiently, document processes clearly, and collaborate effectively across the organization. Sensi celebrates diversity and uphold equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal, state, or local laws and ordinances.