Savista

Manage client relationships, monitor success metrics, lead stakeholder meetings, and drive revenue retention. | Bachelor's degree, 7+ years in healthcare customer management, 10+ years in revenue cycle, high EQ, team building, problem-solving, proficiency in MS Office. | Job Description: • Ensure 95% client revenue retention • Achieve quarterly financial metrics • Drive client relationship strategies • Lead team stakeholder meetings and performance reviews • Monitor client success metrics and processes Requirements: • Bachelor's degree in relevant field • 7 years of customer management experience in healthcare • 10 years of revenue cycle expertise • High EQ for cross-functional alignment • Ability to mentor and build a team • Excellent problem-solving skills • Proficient with MS Office Benefits: • Health insurance • Retirement plans • Paid time off • Professional development opportunities

Manage client relationships, drive revenue retention and growth, lead strategic initiatives, and coordinate cross-functional teams. | 7+ years in customer management within healthcare, revenue cycle expertise, ability to communicate with C-suite, proficiency in new technologies. | Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Position Objectives Ensure 95% client revenue retention which includes a yearly allocation for client growth. Achieve 40% or less past due status for total client AR quarterly. Maintain a DSO of 55 days or less. Maintain client relationship survey participation (NPS) of 25% or greater. Ensure execution of key strategic business objectives around client risk mitigation. Essential Duties & Responsibilities Responsible for driving account plan creation and client growth strategy in collaboration with Sales, Strategy and Operations. Ensures Savista team is managing to key performance metrics specific to each client engagement and drives proactive improvements in concert with Operations to drive client satisfaction and retention. Collaboratively leads a team of stakeholders that meets regularly with all clients to review performance results, identify improvement opportunities and communicate financial impact and partnership value. Drives client risk mitigation strategy across the enterprise – ensures a well-functioning meeting cadence, reporting structure and risk visibility to key internal owners (ELT, Service Operations, Finance, Implementation & Global leadership). Drives timely contract renewals and ensures a winning strategy that grows backlog revenue Protection of existing revenue and monthly analysis of revenue variances. Continued monitoring of established key Client Success metrics and process development to continue to scale and professionalize the Client Success function. Maintain quarterly NPS program and drive improvements to the client relationships to include transactional surveys at key points in the client journey – post implementation, post monthly performance review. Maintain current BAA and NDAs for customer Further develop the client reference program to ensure data integrity, client preferences, and development in partnership with Marketing to identify and create opportunities for client proof points per buyer segment Minimum Qualifications and Skills Bachelor's degree with 7 years’ work experience with progressive responsibility in customer management in a healthcare environment, revenue cycle services experience required Demonstrated knowledge of the healthcare industry (minimum 10 years’ experience) – revenue cycle expertise and outsourcing experience required and the financial concepts/metrics that drive revenue cycle performance. Possess high EQ and the ability to create alignment across cross-functional teams to drive results. Ability to mentor hands-on, vision-set, and build a team to create a culture of accountability, empowerment, and success. Self-starter and independent thinker with the aptitude to work autonomously. Excellent written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages. Ability to engage in C-Suite and ELT level discussions in an informative and concise manner. Must display excellent problem-solving skills with all levels of internal and external clients. Proficient computer knowledge including MS Office (Outlook, Word, Excel, Power Point). Demonstrated ability to utilize new technologies (ie: AI, Chat GPT, etc.) to drive and recommend efficiencies and improvements. Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The annual range for this role is from 135,000 – 155,000. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row! It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. If you are offered a position, Savista does not and will not ask for payment to ship equipment. Fraudulent hiring scams often also ask for financial information and may ask for “advances.” Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided. California Job Candidate Notice

Lead sales cycles, develop strategic relationships, and deliver revenue growth in healthcare services. | 10+ years of healthcare revenue cycle sales experience, proven success in closing high-value deals, and ability to manage full sales cycle independently. | Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Essential Duties & Responsibilities Revenue Growth & New Business Acquisition Develop and execute a comprehensive territory or domain plan to expand Savista’s market footprint. Prospect and build strong relationships with C-Suite and executive-level stakeholders at target and assigned accounts. Lead all aspects of the sales cycle, including qualification, discovery, solution design, proposal development, negotiation, and closing. Create and position bundled, innovative solution packages that align Savista’s capabilities with customer needs. Deliver measurable financial impact for prospects and customers by aligning solutions to their strategic, operational, and financial objectives. Strategic Sales Execution & Internal Collaboration Coordinate efforts across Savista Operations business units (domestic and global), Strategy, and subject matter experts to support end-to end solutions and strategic outsourcing deals. Partner with internal teams—including Operations, Strategy, Finance, Legal, Implementations and Client Success—to ensure alignment of strategy, pricing, and handoffs. Manage accurate forecasting, pipeline development, account planning, and competitive assessments. Serve as the executive contact for customers until appropriate transition to the Client Success Manager. Solution Expertise & Market Intelligence Maintain expert-level knowledge of Savista’s full-service portfolio, features, benefits, and differentiators. Understand customer operations, industry trends, regulatory dynamics, and competitive landscape to inform positioning and strategy. Deliver clear, compelling presentations to clients of varying sizes and backgrounds; adapt communication style and tactics based on real-time feedback. Translate complex information into concise, compelling value propositions and business cases. Negotiation & Relationship Management Lead complex negotiations with both internal and external stakeholders; seek common ground and drive mutually beneficial outcomes. Build and maintain trust-based relationships throughout the sales cycle by demonstrating consistency, transparency, and professionalism. Identify and pursue expansion opportunities within existing accounts; monitor customer activity and satisfaction to support long-term growth. Establish rapport quickly and cultivate constructive, effective relationships with key decision-makers. Customer Advocacy & Satisfaction Ensure customer expectations are well defined, achievable, and aligned to Savista’s capabilities. Demonstrate exceptional responsiveness to customer inquiries, requests, and concerns. Gather customer feedback and use it to inform product enhancements, process improvements, and strategic recommendations. Champion customer-centric behaviors internally to reinforce a culture of service excellence. Minimum Qualifications and Skills Bachelor’s degree in business, Healthcare Administration 10+ years of progressive sales experience, with strong healthcare revenue cycle experience required, and professional services environments. Proven success in closing complex, high-value deals at the C-Suite level. Demonstrated ability to independently manage a full sales cycle and meet or exceed revenue targets. Strong negotiation, presentation, analytical, and relationship-building skills. Ability to work collaboratively across diverse internal teams without formal authority. Demonstrated ability to utilize new technologies (ie: AI, Chat GPT, etc.) to drive and recommend efficiencies and improvements. Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The annual range for this role is from 150K-175K. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row! It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. If you are offered a position, Savista does not and will not ask for payment to ship equipment. Fraudulent hiring scams often also ask for financial information and may ask for “advances.” Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided. California Job Candidate Notice

The Eligibility Specialist II conducts advanced eligibility screenings to assess financial assistance eligibility and guides patients through application processes for various programs. They act as a liaison between patients, hospital staff, and government agencies to secure funding and resolve coverage issues. | Candidates must have a high school diploma or GED and at least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling. Proficiency in English and Spanish is required, along with strong organizational and communication skills. | Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Job Purpose The Eligibility Specialist II is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating complex systems to support patients in receiving the care they need. Work Schedule and Location: ** Preference for candidates residing in Central Standard Time Zone (CST)** Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shift available between Monday through Friday from 8:00am to 4:30pm to meet business needs. Locations: This is a fully remote position. Candidates must have a dedicated, secure workspace and reliable internet access to perform job duties effectively. Key Responsibilities Conduct advanced eligibility screening to assess financial assistance eligibility and provide compassionate guidance on available programs. Facilitate the application process for programs such as Medicaid, Medicare, Disability, hospital charity care or unique requirements for non-traditional funding, ensuring timely submission of accurate documentation Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues. Perform advanced follow-up work across, ensuring applications are complete and processed efficiently. Identify and assist with technical medical requirements for disability programs, including setting up medical appointments, completing disability applications, submitting appeals, and following through on resolution of applications. Manage multiple patient cases independently, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications. Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner. Maintain accurate and confidential records in compliance with HIPAA and organizational policies. Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives. Efficiently use multiple systems and databases to gather, track, and report on patient data. Identify and assist with complex cases, including disability applications, setting up appointments, and submitting appeals, etc. as needed. Assist in training and supporting colleagues as needed, ensuring seamless onboarding and service delivery. Complete special projects, as assigned. Qualifications & Competencies: Required: High school diploma or GED Proficiency in English and Spanish At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling. Flexibility to provide support to multiple hospital locations and in-home patient visits within assigned market area as based on operational needs. Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail. Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically. Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients. Capability to work in a fast-paced environment with changing priorities and patient needs. Demonstrated ability to work independently in locations where potentially only one Eligibility Specialist is assigned. Demonstrate genuine care for patients’ needs and concerns, building trust and rapport. Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals. Ensure all documentation is accurate, complete, and submitted on time. Reliable internet connection and a secure workspace. Preferred: Experience in healthcare revenue cycle, financial counseling, or insurance verification. Experience with multiple EHR systems: Epic, Cerner, Meditech, etc. Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability. Knowledge of medical terminology and healthcare accounts receivable processes Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $21.00 to $24.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row! It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. If you are offered a position, Savista does not and will not ask for payment to ship equipment. Fraudulent hiring scams often also ask for financial information and may ask for “advances.” Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided. California Job Candidate Notice

Lead and manage the Eligibility team across multiple hospital locations, oversee daily workflows, monitor performance, provide training, and collaborate with senior leadership to improve patient eligibility processes. | Bachelor's degree or equivalent experience, 5+ years in healthcare eligibility or revenue cycle roles with 2+ years leadership, Spanish proficiency, strong organizational and communication skills, and ability to travel regularly. | Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Job Purpose The Manager, Eligibility is responsible for oversight and leadership of the Eligibility team, ensuring smooth operations and exceptional service delivery to our client(s). This position is responsible for team management, overseeing daily workflows, monitoring performance, and providing feedback to drive improvement. You will collaborate with senior leadership to develop and execute strategies to enhance patient eligibility processes, acting as an escalation point for complex cases. Regular travel to support colleagues at multiple facilities and build strong relationships with hospital leadership and external stakeholders will be required. Successful candidates will have a strong background in leadership and eligibility healthcare operations, with excellent problem-solving skills, the ability to coach and develop colleagues, and a strong commitment to delivering exceptional service to our client across multiple facilities. Work Schedule and Location: Work Hours: Full time, salaried position. Flexibility required to meet business needs. Primary Hospital Locations: This position is hybrid with a combination of remote work and regular on-site visits to facilities, ensuring operational alignment and team support. The Manager holds overall accountability for all hospital locations listed below. Day-to-day responsibilities are divided between the Manager and a Supervisor who reports to this role, with the Manager providing additional on-site support to the Supervisor’s facilities as needed. Manager's focus: Direct leadership of colleagues at the following facilities: • St. Joseph Medical Center – 333 Madison St., Joliet, IL. 60435 • St. Joseph Hospital – 77 N Airlite St., Elgin, IL. 60123 • Mercy Medical Center – 1325 N Highland Ave., Aurora, IL. 60506 • St. Mary’s Hospital – 500 W Court St., Kankakee, IL. 60901 • Garden City Hospital – 6245 Inkster Rd., Garden City, MI. 48135 • Lake Huron Medical Center – 2601 Electric Ave., Port Huron, MI. 48060 Supervisor's focus: Direct leadership of colleagues at the following facilities (reports to the Manager): • St. Francis Hospital – 355 Ridge Ave., Evanston, IL. 60202 • Holy Family Medical Center – 100 N River Rd., Des Plains, IL. 60016 • Resurrection Medical Center – 7435 W. Talcott Ave., Chicago, IL. 60631 • St. Mary Hospital – 2233 W Division St., Chicago, IL. 60622 • St. Elizabeth Medical Center – 1431 N. Claremont Ave., Chicago, IL. 60622 Key Responsibilities • Lead, manage, and develop a team of Eligibility Specialists, ensuring alignment with organizational goals and standards. • Oversee daily operations of the team, including workload distribution, optimization, and meeting service-level agreements with the Client. • Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary. • Partner with the Eligibility Specialist III to create and deliver training programs, ensuring colleagues are equipped with knowledge and skills to succeed in their roles. • Collaborate with senior leadership to develop and execute strategies for improving patient eligibility processes and outcomes. • Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly. • Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care. • Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area*. • Maintain accurate and confidential records in compliance with HIPAA and organizational policies. • Efficiently use multiple systems and databases to gather, track, and report on patient data. • Complete special projects, as assigned. Required Qualifications & Competencies: • Bachelors Degree in healthcare administration, business, other related field or equivalent experience. • Proficiency in English and Spanish • At least 5 years of experience in healthcare eligibility, revenue cycle, or financial counseling roles, with at least 2 years in leadership or supervisory capacity. • Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability. • Excellent problem-solving skills, with ability to de-escalate and/or resolve complex patient or operational issues. • Flexibility to provide support to multiple hospital locations within assigned market, as based on operational needs. • Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail. • Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically. • Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients. • Capability to work in a fast-paced environment with changing priorities and patient needs. • Demonstrate genuine care for patients’ needs and concerns, building trust and rapport. • Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals. • Ensure all documentation is accurate, complete, and submitted on time. • Reliable transportation, a valid driver’s license, and ability to travel within assigned service area. • Travel: Regular travel to facilities within assigned market region is required. Travel percentage is estimated at 20-30%*. Preferred • Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability. • Knowledge of medical terminology and healthcare accounts receivable processes. Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $70,000 to $80,000. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice