Sangoma

Support and enhance endpoint security measures, investigate security incidents, and collaborate on security improvements. | Requires 4-6 years in security or SOC roles with experience in EDR solutions, scripting, and incident response, along with relevant certifications. | Sangoma is seeking a motivated and detail-oriented Endpoint Security Engineer with experience in Incident Response, SOC operations, operating system security, and automation. In this role, you will help strengthen the company’s security posture by designing and implementing new endpoint security solutions and improving existing controls. You will collaborate closely with teams across the technology organization to investigate security events, document lessons learned and drive meaningful improvements. This mid-level position is ideal for someone who can communicate effectively with both technical and non-technical stakeholders and enjoys building and enhancing security capabilities. This is a remote position with a preference for candidates located in the Central or Eastern time zones. Your Role: Serve as an escalation point for SOC/EDR/XDR alerts and suspected security incidents. Automate and optimize Incident Response procedures with PowerShell, Python, and scripted API calls. Write custom detection rules in EDR platforms such as CrowdStrike, SentinelOne, and Microsoft Defender. Test and deploy EDR agent updates. Evaluate and implement endpoint and endpoint adjacent security solutions. Document Incident Response procedures and cross-train technical personnel on those procedures. Participate in penetration testing and tabletop Incident Response exercises. Produce and improve security dashboards and reports. Maintain solution and procedure documentation. Collaborate with IT, Infrastructure, and Cloud teams to implement secure endpoint configurations and controls. Identify gaps in endpoint security coverage and recommend remediation or enhancements. Support vulnerability remediation and endpoint hardening initiatives. Participate in an on-call rotation, being reachable 24/7 during assigned on-call periods, one week per month. Coordinate with SOC and IT teams to investigate and resolve high-priority endpoint security incidents during on-call periods. Requirements 4–6 years of experience in a security, SOC, or Incident Response role. Solid experience working with one or more EDR solutions such as Sentinel One, CrowdStrike, or Microsoft Defender. In-depth understanding of threat behaviors in the context of the MITRE ATT&CK Framework. Intermediate understanding of Windows, MacOS, and Linux file structures and process architecture. Experience participating in ITIL-oriented Change Management, Incident Management, and Problem Management processes in an enterprise environment. Experience with automation and API calls via Python and/or PowerShell. One or more industry-standard security certifications including but not limited to Security+, CySA+, Microsoft SC-200, CEH, GIAC, or similar. Preferred: Solid experience working with SIEM / SOAR solutions for event correlation and automated response. Experience performing forensic investigations and malware analysis. Ability to perform and document penetration testing exercises. Knowledge of cloud and/or hybrid environments such as Microsoft 365, Azure, AWS, Intune, or similar platforms. What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period Matching 401K program - 100% match on 4%. Employee Stock Purchase Plan after one year of service. Flexible Time Off & Company Holidays Entrepreneurial work environment partnered with high growth career opportunities We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $100,000 to $110,000 per year, commensurate with experience, qualifications, and location. Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge? Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Oversee and develop the technical support team, manage support operations, and improve service quality. | 7+ years in IT support with managerial experience, strong technical knowledge, and excellent communication skills. | IT Support Manager Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communications solutions, we are focused on providing top-notch services that leverage innovative technology to foster better communication. In this pivotal role, you will oversee IT support operations, ensuring our clients receive timely, efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. If you thrive in a fast-paced environment and have a passion for technology and customer service, we invite you to help us uphold our reputation for excellence. While this is a remote position in the US, we are accepting candidates from the central and eastern time zones. Your Role: • Manage, mentor, and develop a team of IT support technicians. • Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service. • Develop and implement IT support policies, procedures, and best practices. • Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement. • Analyze and report on support metrics to identify areas for improvement. • Serve as a point of escalation for advanced technical support issues. • Maintain a comprehensive knowledge base of support procedures and technical solutions. • Ensure team adherence to service level agreements (SLAs) and quality standards. • Develop training programs for staff to enhance technical skills and customer service capabilities. • Stay current with industry trends and emerging technologies to continuously enhance support services. • Participate in IT projects and initiatives to improve overall business operations. Your passion for customer service and results-oriented approach will play a pivotal role in driving satisfaction across our user and partner base. Requirements Your Background: • 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role. • Bachelor’s degree in Information Technology, Computer Science, or related years of experience in IT. • Strong understanding of IT service management (ITSM) frameworks. • Strong Microsoft experience and working knowledge of all products. • Must have experience in triaging IT ticket requests. • Proven leadership and team management skills. • Excellent problem-solving and analytical abilities. • Exceptional verbal and written communication skills. • Ability to work in a fast-paced environment and manage competing priorities. • Strong customer service orientation and a commitment to excellence. • Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred: • ITIL certification or other relevant IT service management certifications. • Experience working in the telecommunications or software industry. • Knowledge of VoIP technologies and Unified Communication systems. • Proficient in using performance metrics and KPIs to drive team effectiveness. Benefits What We Offer: • Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period • Flexible PTO plan & Company Holidays • Employee Stock Option Purchase Plan • 401K with matching • Entrepreneurial work environment partnered with high-growth career opportunities. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please. Remote About the Company: Sangoma

Manage and grow channel partner relationships to generate qualified sales leads and increase revenue through collaboration, training, and strategic initiatives. | 3-5 years channel management or partner sales experience in unified communications or SaaS, strong communication skills, proficiency with CRM tools, and ability to analyze market trends. | Join Sangoma, a leader in business communications, as a Regional Channel Manager! We seek a motivated professional to drive success through strategic channel partnerships. Sangoma is committed to Empowering Businesses with Essential Communications through our cutting-edge Unified Communications, UCaaS, CCaaS, VOIP, and Hybrid solutions, enhancing connectivity and streamlining communication for organizations of all sizes. In this role, your primary responsibility will be to generate sales-qualified leads by managing and expanding these partnerships. You'll develop lead generation strategies, provide compelling training, and implement incentive programs to empower partners to enhance their selling capabilities. You’ll analyze market trends to identify new opportunities and strengthen relationships that motivate partners to proactively engage in lead generation. Collaborating closely with our sales and marketing teams, you'll ensure leads are effectively nurtured through the sales funnel. If you're eager to make an impact in the dynamic world of business communications, we’d love to hear from you! Join us in shaping the future of communication technology with Sangoma’s innovative solutions at the forefront, empowering businesses every step of the way. Must be located in the territory. Your Role: • Develop and manage relationships with channel partners in the territory to drive sales and engagement. • Collaborate with partners to generate qualified sales leads through co-marketing initiatives or joint sales efforts. • Act as the key point of contact for partners, providing them with support, training, and resources to enhance their sales capabilities. • Collaborate with partners to identify strategic opportunities for increasing revenue and market share. • Conduct regular business reviews with partners to evaluate performance, set goals, and strategize growth plans. • Utilize marketing initiatives to drive demand generation and promotion of Sangoma's products through the channel. • Work closely with internal sales, marketing, and support teams to ensure alignment and maximize partner effectiveness. • Analyze market trends and competitor activities to adjust strategies effectively and stay ahead of market dynamics. • Provide feedback from partners to internal teams to inform product development and enhance service offerings. • Participate in industry events and networking opportunities to promote Sangoma’s brand and partnership opportunities. Requirements • 3-5 years of experience in channel management or partner sales, in unified communications or saas • Strong understanding of UCaaS, VoIP, and related communication technologies a plus. • Demonstrated success in building and managing channel relationships that deliver business results in your territory. • Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with various stakeholders. • Proficiency in CRM and sales management tools. • Ability to analyze data and market trends to develop strategic plans. • Self-starter with strong organizational and multitasking skills. • Willingness to travel as needed to support partners in the territory. Benefits What We Offer: • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period • Flexible PTO plan & Company Holidays • Entrepreneurial work environment partnered with high-growth career opportunities • We offer a competitive salary ranging from $120,00 to $140,000, plus a variable commensurate with years of experience in this specific position and the candidate's location. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.

The Accounts Payable Specialist will process high volumes of invoices, manage payments, and resolve discrepancies related to purchase orders and vendor payments. This role is crucial for maintaining accurate records and facilitating efficient payment processes within the financial operations. | Candidates should have a minimum of 3 years of experience in accounts payable processing, particularly in high-volume settings. Proficiency in Excel and experience with accounting systems such as Great Plains or Sage 300 are highly preferred. | Accounts Payable Specialist (Hybrid) About Sangoma: Sangoma Technologies Corporation is dedicated to delivering value through innovative solutions that elevate customer experiences. Our team fosters a collaborative environment where technology and communication converge to drive success for businesses worldwide. Join us in Sarasota, FL, and be part of a forward-thinking company that values creativity and dedication. Job Description: We are seeking a meticulous and proactive Accounts Payable Specialist to join our team on a hybrid basis in Sarasota, FL. The ideal candidate will be responsible for improving our accounts payable processes, ensuring timely invoice processing, and maintaining accurate records. You will be a crucial support in our financial operations, working closely with various departments to facilitate efficient payment and vendor management. Your Key Responsibilities: As an Accounts Payable Specialist, you will: Process high volumes of invoices daily, including reviewing, approving, and coding for accurate accounting. Manage payments using various methods, including Wires, Checks, ACH, and SafePay. Resolve discrepancies related to purchase orders, invoices, and vendor payments in a timely manner. Perform three-way matches for inventory invoices to ensure accuracy. Compile and input invoice batches into accounting systems such as Great Plains and Sage 300. Set up and maintain vendor records to ensure seamless accounts payable operations. Review sales tax compliance, ensuring proper assessment when applicable. Maintain historical accounts payable records by scanning and filing documents accurately. Distribute corporate mail and handle accounts payable payments. Prepare journal entries and analyze data for month-end accruals. Manage employee expense reports using SAP Concur, including auditing, approving, and processing. Work collaboratively with internal teams and external vendors to build productive relationships that enhance operational efficiency. This position will require working 2-3 days in the office each week, promoting a flexible work environment. Minimum of 3 years of experience in accounts payable processing, particularly in high-volume settings. Proficiency in Excel, including skills with pivot tables, VLOOKUP, sorting, and filtering. Experience with accounting systems such as Great Plains, Microsoft Dynamics, or Sage 300 is highly preferred. Strong analytical skills to evaluate financial data and produce reports. Exceptional organizational skills with a focus on detail and accuracy. Effective communication skills, able to interact professionally and efficiently with vendors and internal teams. A proactive approach to tasks, with a willingness to take on additional responsibilities as needed. Ability to work effectively in a fast-paced environment while prioritizing multiple tasks. Experience with electronic invoicing and expense management systems is a plus. What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period Matching 401K program - 100% match on 4%. Employee Stock Purchase Plan after one year of service. Flexible Time Off & Company Holidays Entrepreneurial work environment partnered with high growth career opportunities We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $21 to $26 per hour, commensurate with experience, qualifications, and location. Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge? Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Manage and grow channel partner relationships to generate qualified sales leads and increase revenue in the Northern California and PNW territory. | 4-6 years channel management or sales experience in unified communications with strong partner relationship skills and ability to analyze market trends. | Join Sangoma, a leader in business communications, as a Regional Channel Manager for Northern California, working the PNW territory! We seek a motivated professional to drive success through strategic channel partnerships. Sangoma is committed to Empowering Businesses with Essential Communications through our cutting-edge Unified Communications, UCaaS, CCaaS, VOIP, and Hybrid solutions, enhancing connectivity and streamlining communication for organizations of all sizes. In this role, your primary responsibility will be to generate sales-qualified leads by managing and expanding these partnerships. You'll develop lead generation strategies, provide compelling training, and implement incentive programs to empower partners to enhance their selling capabilities. You’ll analyze market trends to identify new opportunities and strengthen relationships that motivate partners to proactively engage in lead generation. Collaborating closely with our sales and marketing teams, you'll ensure leads are effectively nurtured through the sales funnel. If you're eager to make an impact in the dynamic world of business communications, we’d love to hear from you! Join us in shaping the future of communication technology with Sangoma’s innovative solutions at the forefront, empowering businesses every step of the way. Your Role: • Develop and manage relationships with channel partners in the territory to drive sales and engagement. • Collaborate with partners to generate qualified sales leads through co-marketing initiatives or joint sales efforts. • Act as the key point of contact for partners, providing them with support, training, and resources to enhance their sales capabilities. • Collaborate with partners to identify strategic opportunities for increasing revenue and market share. • Conduct regular business reviews with partners to evaluate performance, set goals, and strategize growth plans. • Utilize marketing initiatives to drive demand generation and promotion of Sangoma's products through the channel. • Work closely with internal sales, marketing, and support teams to ensure alignment and maximize partner effectiveness. • Analyze market trends and competitor activities to adjust strategies effectively and stay ahead of market dynamics. • Provide feedback from partners to internal teams to inform product development and enhance service offerings. • Participate in industry events and networking opportunities to promote Sangoma’s brand and partnership opportunities. • 4-6 years of experience in channel management or sales, in unified communications • Strong understanding of UCaaS, VoIP, and related communication technologies. • Demonstrated success in building and managing channel relationships that deliver business results within the territory. • Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with various stakeholders. • Proficiency in CRM and sales management tools. • Ability to analyze data and market trends to develop strategic plans. • Self-starter with strong organizational and multitasking skills. • Willingness to travel as needed to support partners in the territory. What We Offer: • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period • Flexible PTO plan & Company Holidays • Entrepreneurial work environment partnered with high-growth career opportunities • We offer a competitive salary ranging from $120,00 to $140,000, plus a variable commensurate with years of experience in this specific position and the candidate's location. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.