Sangoma

Develop and manage relationships with existing clients to ensure high levels of customer satisfaction and retention. Identify opportunities to upsell and cross-sell product offerings to meet customer needs and maximize revenue. | 3+ years of experience in account management or customer relations, preferably in the technology or telecommunications sector. Strong knowledge of VoIP technology and related products is a plus. | We are seeking a motivated professional to join Sangoma, a leader in business communications, as an Account Manager. In this role, you will drive success through strategic channel partnerships. Sangoma is committed to empowering businesses with essential communications through our cutting-edge Unified Communications, UCaaS, CCaaS, VOIP, and Hybrid solutions, enhancing connectivity and streamlining communication for organizations of all sizes. In this role, you will be responsible for developing and maintaining strong relationships with existing clients to ensure high levels of satisfaction and retention. You will identify opportunities for upselling and cross-selling our product offerings to drive revenue growth. Your Responsibilities: Develop and manage relationships with existing clients to ensure high levels of customer satisfaction and retention. Identify opportunities to upsell and cross-sell our product offerings to meet customer needs and maximize revenue. Collaborate with sales and marketing teams to implement effective strategies that drive account growth and enhance service delivery. Conduct regular account reviews and strategy sessions with clients to assess performance, recommend improvements, and ensure alignment with their business goals. Utilize CRM systems to track and analyze account activities, sales performance, and customer feedback. Provide insights to product development teams based on client feedback and market trends to help inform product enhancements and new offerings. Provide the Regional Channel Manager and partners with the customer needs and growth strategies. 3+ years of experience in account management or customer relations, preferably in the technology or telecommunications sector. Strong knowledge of VoIP technology and related products is a plus. Demonstrated ability to manage multiple accounts and drive results. Excellent interpersonal, communication, negotiation, and presentation skills. Proficient in CRM software, Microsoft Office Suite, and other sales tools. Strong problem-solving skills with a customer-centric approach. Strong understanding of customer relationship management and the channel ecosystem is a plus. Excellent communication, negotiation, and interpersonal skills. Ability to analyze data and market trends to inform strategic decisions. Self-motivated, results-oriented, and able to work independently as well as collaboratively within a team. Willingness to travel as needed for client meetings and industry events. What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period Flexible PTO plan & Company Holidays Employee Stock Option Purchase Plan Entrepreneurial work environment partnered with high-growth career opportunities We offer a competitive salary ranging from $55,000 to $75,000, plus a variable commensurate with years of experience in this specific position and the candidate's location. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.

The Partner Success Manager will develop and maintain strong relationships with partners, providing onboarding, training, and ongoing support. They will collaborate with partners to create success plans and assist in implementing strategies to drive revenue growth. | Candidates should have 3+ years of experience in partner management or a related field, preferably in technology or telecommunications. Strong interpersonal skills, problem-solving abilities, and experience with CRM tools are essential. | At Sangoma, we are dedicated to empowering businesses with revolutionary communication solutions. We are currently seeking a Partner Success Manager to join our dynamic team and ensure that our partners achieve maximum success with our products and services. The Partner Success Manager will play a pivotal role in fostering long-lasting relationships with our partners, providing them with the necessary tools and support to drive revenue and improve customer experiences. In this role, you will collaborate closely with partners to understand their goals, identify areas for growth, and deliver tailored solutions that meet their unique needs. By leveraging your expertise in communication technologies, you will guide partners through onboarding, product implementation, and ongoing support, ensuring they remain engaged and satisfied. Become a key player in our mission to empower businesses as part of a team that embraces innovation and excellence in communication technology! Your Role: Develop and maintain strong relationships with partners to understand their business objectives and challenges. Provide comprehensive onboarding and training to partners on Sangoma's products, tools, and resources. Conduct regular check-ins and performance reviews with partners to assess their success and identify opportunities for improvement. Collaborate with partners to create success plans that outline actionable goals, milestones, and expected outcomes. Assist partners in implementing strategies to drive revenue growth through effective use of Sangoma’s products and solutions. Act as a liaison between partners and internal teams, advocating for partners' needs and bringing feedback back to improve our offerings. Monitor partner performance metrics and provide data-driven insights to help partners optimize their sales strategies. Organize webinars, workshops, and events to enhance partner education and engagement. Stay up to date with industry trends and developments to ensure partners are informed and competitive in the market. Address any partner concerns or challenges promptly and effectively to ensure a high level of satisfaction. 3+ years of experience in partner management, customer success, or account management, preferably in the technology or telecommunications sector. Excellent relationship-building and interpersonal skills. Proven ability to engage and influence key stakeholders. Strong problem-solving skills and ability to proactively identify partner needs. Exceptional verbal and written communication skills. Experience with CRM tools and data analysis to monitor partner performance. Ability to work independently and collaboratively in a fast-paced environment. Willingness to travel as necessary to meet partner needs. Positive attitude and passion for helping others succeed. What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period Flexible PTO plan & Company Holidays Entrepreneurial work environment partnered with high-growth career opportunities We offer a competitive salary ranging from $50,000 to $75,000, commensurate with years of experience in this specific position and the candidate's location. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.