Sangoma

Manage and develop a team of IT support technicians while overseeing daily operations to ensure high-quality service delivery. Collaborate with other departments to resolve complex technical issues and enhance customer experience. | Candidates should have over 7 years of IT support experience, including at least 3 years in a managerial role, and a bachelor's degree in a related field. Strong leadership, problem-solving skills, and familiarity with IT service management frameworks are essential. | IT Support Manager Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communications solutions, we are focused on providing top-notch services that leverage innovative technology to foster better communication. In this pivotal role, you will oversee IT support operations, ensuring our clients receive timely, efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. If you thrive in a fast-paced environment and have a passion for technology and customer service, we invite you to help us uphold our reputation for excellence. While this is a remote position in the US, we are accepting candidates from the central and eastern time zones. Your Role: Manage, mentor, and develop a team of IT support technicians. Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service. Develop and implement IT support policies, procedures, and best practices. Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement. Analyze and report on support metrics to identify areas for improvement. Serve as a point of escalation for advanced technical support issues. Maintain a comprehensive knowledge base of support procedures and technical solutions. Ensure team adherence to service level agreements (SLAs) and quality standards. Develop training programs for staff to enhance technical skills and customer service capabilities. Stay current with industry trends and emerging technologies to continuously enhance support services. Participate in IT projects and initiatives to improve overall business operations. Your passion for customer service and results-oriented approach will play a pivotal role in driving satisfaction across our user and partner base. Your Background: 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role. Bachelor’s degree in Information Technology, Computer Science, or related years of experience in IT. Strong understanding of IT service management (ITSM) frameworks. Strong Microsoft experience and working knowledge of all products. Must have experience in triaging IT ticket requests. Proven leadership and team management skills. Excellent problem-solving and analytical abilities. Exceptional verbal and written communication skills. Ability to work in a fast-paced environment and manage competing priorities. Strong customer service orientation and a commitment to excellence. Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred: ITIL certification or other relevant IT service management certifications. Experience working in the telecommunications or software industry. Knowledge of VoIP technologies and Unified Communication systems. Proficient in using performance metrics and KPIs to drive team effectiveness. What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period Flexible PTO plan & Company Holidays Employee Stock Option Purchase Plan 401K with matching Entrepreneurial work environment partnered with high-growth career opportunities. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.

Manage and grow channel partner relationships to generate qualified sales leads and increase revenue through collaboration, training, and strategic initiatives. | 3-5 years channel management or partner sales experience in unified communications or SaaS, strong communication skills, proficiency with CRM tools, and ability to analyze market trends. | Join Sangoma, a leader in business communications, as a Regional Channel Manager! We seek a motivated professional to drive success through strategic channel partnerships. Sangoma is committed to Empowering Businesses with Essential Communications through our cutting-edge Unified Communications, UCaaS, CCaaS, VOIP, and Hybrid solutions, enhancing connectivity and streamlining communication for organizations of all sizes. In this role, your primary responsibility will be to generate sales-qualified leads by managing and expanding these partnerships. You'll develop lead generation strategies, provide compelling training, and implement incentive programs to empower partners to enhance their selling capabilities. You’ll analyze market trends to identify new opportunities and strengthen relationships that motivate partners to proactively engage in lead generation. Collaborating closely with our sales and marketing teams, you'll ensure leads are effectively nurtured through the sales funnel. If you're eager to make an impact in the dynamic world of business communications, we’d love to hear from you! Join us in shaping the future of communication technology with Sangoma’s innovative solutions at the forefront, empowering businesses every step of the way. Must be located in the territory. Your Role: • Develop and manage relationships with channel partners in the territory to drive sales and engagement. • Collaborate with partners to generate qualified sales leads through co-marketing initiatives or joint sales efforts. • Act as the key point of contact for partners, providing them with support, training, and resources to enhance their sales capabilities. • Collaborate with partners to identify strategic opportunities for increasing revenue and market share. • Conduct regular business reviews with partners to evaluate performance, set goals, and strategize growth plans. • Utilize marketing initiatives to drive demand generation and promotion of Sangoma's products through the channel. • Work closely with internal sales, marketing, and support teams to ensure alignment and maximize partner effectiveness. • Analyze market trends and competitor activities to adjust strategies effectively and stay ahead of market dynamics. • Provide feedback from partners to internal teams to inform product development and enhance service offerings. • Participate in industry events and networking opportunities to promote Sangoma’s brand and partnership opportunities. Requirements • 3-5 years of experience in channel management or partner sales, in unified communications or saas • Strong understanding of UCaaS, VoIP, and related communication technologies a plus. • Demonstrated success in building and managing channel relationships that deliver business results in your territory. • Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with various stakeholders. • Proficiency in CRM and sales management tools. • Ability to analyze data and market trends to develop strategic plans. • Self-starter with strong organizational and multitasking skills. • Willingness to travel as needed to support partners in the territory. Benefits What We Offer: • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period • Flexible PTO plan & Company Holidays • Entrepreneurial work environment partnered with high-growth career opportunities • We offer a competitive salary ranging from $120,00 to $140,000, plus a variable commensurate with years of experience in this specific position and the candidate's location. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.

Manage and mentor IT support technicians, oversee daily support operations, develop support policies, coordinate cross-department issue resolution, analyze support metrics, and lead training programs. | Bachelor's degree, 7+ years IT support experience including 3+ years managerial, strong ITSM knowledge, leadership skills, excellent communication, and familiarity with ticketing and remote support tools. | Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communications solutions, we are focused on providing top-notch services that leverage innovative technology to foster better communication. In this pivotal role, you will oversee the IT support operations, ensuring our clients receive timely and efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. If you thrive in a fast-paced environment and have a passion for technology and customer service, we invite you to help us uphold our reputation for excellence. While this is a remote position in the US, we are accepting candidates from the central and eastern time zone. Your Role: • Manage, mentor, and develop a team of IT support technicians • Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service • Develop and implement IT support policies, procedures, and best practices • Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement • Analyze and report on support metrics to identify areas for improvement • Serve as a point of escalation for advanced technical support issues • Maintain a comprehensive knowledge base of support procedures and technical solutions • Ensure team adherence to service level agreements (SLAs) and quality standards • Develop training programs for staff to enhance technical skills and customer service capabilities • Stay current with industry trends and emerging technologies to continuously enhance support services • Participate in IT projects and initiatives to improve overall business operations Your passion for customer service and results-oriented approach will play a pivotal role in driving satisfaction across our user and partner base. Requirements Your Background: • Bachelor's degree in Information Technology, Computer Science, or a related field • 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role • Strong understanding of IT service management (ITSM) frameworks • Proven leadership and team management skills • Excellent problem-solving and analytical abilities • Exceptional verbal and written communication skills • Ability to work in a fast-paced environment and manage competing priorities • Strong customer service orientation and a commitment to excellence • Familiarity with ticketing systems, remote support tools, and network troubleshooting Preferred: • ITIL certification or other relevant IT service management certifications • Experience working in the telecommunications or software industry • Knowledge of VoIP technologies and Unified Communication systems • Proficient in using performance metrics and KPIs to drive team effectiveness Benefits What We Offer: • Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period • Flexible PTO plan & Company Holidays • Employee Stock Option Purchase Plan • 401K with matching • Entrepreneurial work environment partnered with high-growth career opportunities Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.

The Accounts Payable Specialist will process high volumes of invoices, manage payments, and resolve discrepancies related to purchase orders and vendor payments. This role is crucial for maintaining accurate records and facilitating efficient payment processes within the financial operations. | Candidates should have a minimum of 3 years of experience in accounts payable processing, particularly in high-volume settings. Proficiency in Excel and experience with accounting systems such as Great Plains or Sage 300 are highly preferred. | Accounts Payable Specialist (Hybrid) About Sangoma: Sangoma Technologies Corporation is dedicated to delivering value through innovative solutions that elevate customer experiences. Our team fosters a collaborative environment where technology and communication converge to drive success for businesses worldwide. Join us in Sarasota, FL, and be part of a forward-thinking company that values creativity and dedication. Job Description: We are seeking a meticulous and proactive Accounts Payable Specialist to join our team on a hybrid basis in Sarasota, FL. The ideal candidate will be responsible for improving our accounts payable processes, ensuring timely invoice processing, and maintaining accurate records. You will be a crucial support in our financial operations, working closely with various departments to facilitate efficient payment and vendor management. Your Key Responsibilities: As an Accounts Payable Specialist, you will: Process high volumes of invoices daily, including reviewing, approving, and coding for accurate accounting. Manage payments using various methods, including Wires, Checks, ACH, and SafePay. Resolve discrepancies related to purchase orders, invoices, and vendor payments in a timely manner. Perform three-way matches for inventory invoices to ensure accuracy. Compile and input invoice batches into accounting systems such as Great Plains and Sage 300. Set up and maintain vendor records to ensure seamless accounts payable operations. Review sales tax compliance, ensuring proper assessment when applicable. Maintain historical accounts payable records by scanning and filing documents accurately. Distribute corporate mail and handle accounts payable payments. Prepare journal entries and analyze data for month-end accruals. Manage employee expense reports using SAP Concur, including auditing, approving, and processing. Work collaboratively with internal teams and external vendors to build productive relationships that enhance operational efficiency. This position will require working 2-3 days in the office each week, promoting a flexible work environment. Minimum of 3 years of experience in accounts payable processing, particularly in high-volume settings. Proficiency in Excel, including skills with pivot tables, VLOOKUP, sorting, and filtering. Experience with accounting systems such as Great Plains, Microsoft Dynamics, or Sage 300 is highly preferred. Strong analytical skills to evaluate financial data and produce reports. Exceptional organizational skills with a focus on detail and accuracy. Effective communication skills, able to interact professionally and efficiently with vendors and internal teams. A proactive approach to tasks, with a willingness to take on additional responsibilities as needed. Ability to work effectively in a fast-paced environment while prioritizing multiple tasks. Experience with electronic invoicing and expense management systems is a plus. What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period Matching 401K program - 100% match on 4%. Employee Stock Purchase Plan after one year of service. Flexible Time Off & Company Holidays Entrepreneurial work environment partnered with high growth career opportunities We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $21 to $26 per hour, commensurate with experience, qualifications, and location. Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge? Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Manage and grow channel partner relationships to generate qualified sales leads and increase revenue in the Northern California and PNW territory. | 4-6 years channel management or sales experience in unified communications with strong partner relationship skills and ability to analyze market trends. | Join Sangoma, a leader in business communications, as a Regional Channel Manager for Northern California, working the PNW territory! We seek a motivated professional to drive success through strategic channel partnerships. Sangoma is committed to Empowering Businesses with Essential Communications through our cutting-edge Unified Communications, UCaaS, CCaaS, VOIP, and Hybrid solutions, enhancing connectivity and streamlining communication for organizations of all sizes. In this role, your primary responsibility will be to generate sales-qualified leads by managing and expanding these partnerships. You'll develop lead generation strategies, provide compelling training, and implement incentive programs to empower partners to enhance their selling capabilities. You’ll analyze market trends to identify new opportunities and strengthen relationships that motivate partners to proactively engage in lead generation. Collaborating closely with our sales and marketing teams, you'll ensure leads are effectively nurtured through the sales funnel. If you're eager to make an impact in the dynamic world of business communications, we’d love to hear from you! Join us in shaping the future of communication technology with Sangoma’s innovative solutions at the forefront, empowering businesses every step of the way. Your Role: • Develop and manage relationships with channel partners in the territory to drive sales and engagement. • Collaborate with partners to generate qualified sales leads through co-marketing initiatives or joint sales efforts. • Act as the key point of contact for partners, providing them with support, training, and resources to enhance their sales capabilities. • Collaborate with partners to identify strategic opportunities for increasing revenue and market share. • Conduct regular business reviews with partners to evaluate performance, set goals, and strategize growth plans. • Utilize marketing initiatives to drive demand generation and promotion of Sangoma's products through the channel. • Work closely with internal sales, marketing, and support teams to ensure alignment and maximize partner effectiveness. • Analyze market trends and competitor activities to adjust strategies effectively and stay ahead of market dynamics. • Provide feedback from partners to internal teams to inform product development and enhance service offerings. • Participate in industry events and networking opportunities to promote Sangoma’s brand and partnership opportunities. • 4-6 years of experience in channel management or sales, in unified communications • Strong understanding of UCaaS, VoIP, and related communication technologies. • Demonstrated success in building and managing channel relationships that deliver business results within the territory. • Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with various stakeholders. • Proficiency in CRM and sales management tools. • Ability to analyze data and market trends to develop strategic plans. • Self-starter with strong organizational and multitasking skills. • Willingness to travel as needed to support partners in the territory. What We Offer: • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period • Flexible PTO plan & Company Holidays • Entrepreneurial work environment partnered with high-growth career opportunities • We offer a competitive salary ranging from $120,00 to $140,000, plus a variable commensurate with years of experience in this specific position and the candidate's location. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.

Design and implement scalable IT system integrations with Sangoma products, collaborate with stakeholders, conduct feasibility studies, provide technical leadership, and document solutions. | 4-6 years as a Solutions Architect focused on IT systems integration, strong cloud and networking knowledge, experience with integration tools and methodologies, excellent communication skills, and preferably relevant certifications. | At Sangoma, we power the future of business communications with innovative, scalable, and reliable solutions. From voice, video, and messaging to networking and security, our all-in-one platform keeps businesses seamlessly connected—anytime, anywhere. With a commitment to providing advanced and integrated UCaaS solutions, Sangoma offers a unique range of services designed to meet the evolving needs of businesses. In this role, you will leverage your extensive knowledge of IT systems and platforms to design and implement comprehensive, scalable solutions that seamlessly integrate with our products. You will play a critical role in driving technical initiatives and will collaborate with various stakeholders to ensure the successful delivery of integrated communication solutions. Your Role: Design and implement scalable solutions that integrate various IT systems and platforms with Sangoma's products. Collaborate with customers, engineers, and project managers to gather requirements and present effective architectural solutions. Conduct feasibility studies and prototyping to evaluate the integration of new technologies. Provide technical guidance and leadership throughout the development and implementation phases of projects. Document architectural designs, integration processes, and system configurations for future reference. Stay current with industry trends, emerging technologies, and best practices related to IT systems and platform integration. Engage in solution reviews to ensure consistency and alignment with Sangoma’s strategic goals. 4 - 6 years proven experience as a Solutions Architect, with a focus on IT systems integration. Strong understanding of cloud platforms, networking, and telecommunications. Experience with integration methodologies and tools (e.g., APIs, ETL, middleware). Ability to analyze complex systems and troubleshoot integration challenges. Excellent communication, presentation, and interpersonal skills. Proven ability to work collaboratively with diverse teams and stakeholders. Practical experience with at least two of the following: Salesforce - CRM, NetSuite - ERP, CPQs, billing or payment systems. Working knowledge of system integration frameworks such as ESBs, API Gateways and Event Driven Architecture. Understanding of APIs (REST/SOAP), JSON/XML, authentication (OAuth2, API keys), and ETL pipelines. Relevant certifications (e.g., AWS Certified Solutions Architect, TOGAF) are a plus. Bachelor's degree, preferred. What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) are effective after a short waiting period Matching 401K program - 100% match on 4%. Employee Stock Purchase Plan after one year of service. Flexible Time Off & Company Holidays Entrepreneurial work environment partnered with high growth career opportunities We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $110,000 to $125,000 per year, commensurate with experience, qualifications, and location. Our culture thrives on trust, collaboration, and a passion for customer success. At Sangoma, you’ll find the agility of a startup with the stability of a profitable, publicly traded company. If you want to make an impact, grow your career, and be part of a team that values integrity, accountability, and teamwork, we’d love to meet you. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

Manage full lifecycle of IT infrastructure projects, coordinate cross-functional teams, ensure alignment with business goals, and communicate project status to stakeholders. | 7+ years managing enterprise IT programs, technical knowledge of Microsoft cloud, project management certifications, and experience in technology or SaaS companies. | Sangoma is on a mission to revolutionize business communications and enhance connectivity through innovative solutions. We are currently seeking an experienced IT Project Manager to oversee our IT & Infrastructure Services projects. In this role, you will be responsible for planning, executing, and closing projects that support our technology infrastructure and IT services, ensuring alignment with business goals and processes. As a key member of our team, you will collaborate with various teams, manage resources, and communicate with stakeholders to deliver projects on time and within budget. As the first point of contact for IT-related requests, you will assess incoming needs, define the scope, and coordinate resources to ensure timely and effective delivery. You will work closely with departments like Marketing, Engineering, Facilities, Product, and Security to deliver integrated technology solutions that enhance operational efficiency and support digital transformation. Your Role: • Own the full lifecycle of multiple concurrent IT and cross-functional programs—from initiation to delivery. • Ensure alignment of program objectives with IT and business goals. • Serve as the first point of contact for new IT projects or ticket requests. • Quickly assess scope, resourcing needs, impacted systems, cross-functional dependencies, and degree of IT Support. • Partner with internal teams (e.g., Marketing, Engineering, Facilities, Security) to ensure projects have shared ownership and transparent communication. • Coordinate with technical leads to map out infrastructure needs, risks, and interdependencies early in the planning process. • Provide timely updates to IT leadership and business stakeholders on program status, blockers, resource constraints, and key decisions. • Identify and manage program risks, enforce governance and compliance, and champion change management best practices. • Collaborate with the Director of IT and IT Manager to allocate resources, balance workloads, and support successful handoffs to operations. • Bachelor’s degree in IT, Computer Science, Engineering, or a related field. • 7+ years of experience managing enterprise-scale IT programs and infrastructure projects. • Strong technical understanding of Microsoft cloud and hybrid environments. • Solid understanding of IT service workflows and request intake processes. • Demonstrated ability to deliver projects on time and within budget. • Strong grasp of project management methodologies (Agile, Waterfall, Hybrid) and ITIL principles. • Certifications such as PMP, PMI-ACP, ITIL, or equivalent. • Proficient with project management tools like Microsoft Project, Jira, or similar platforms. • Excellent communication skills with both technical and non-technical stakeholders. • Currently working in technology or SaaS based company. Preferred Experience • Experience with portfolio/program reporting and stakeholder engagement. • Familiarity with Microsoft 365 and modern identity and access management. • Exposure to regulated environments (e.g., HIPAA, SOX, GDPR). • Knowledge of IT security frameworks (NIST, ISO 27001, CIS Controls). • Experience with vendor management and contract negotiations. Key Skills & Attributes • Strong planning, prioritization, and organizational skills. • Ability to navigate ambiguity and bring structure to complex projects. • Strong interpersonal and collaborative mindset. • Comfortable working in matrixed teams and aligning cross-departmental initiatives. • Structured, analytical thinker with a bias for action. What We Offer: • Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) are effective after a short waiting period • Matching 401K program - 100% match on 4%. • Employee Stock Purchase Plan after one year of service. • Flexible Time Off & Company Holidays • Entrepreneurial work environment partnered with high growth career opportunities • We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $100,000 to $120,000 per year, commensurate with experience, location and qualifications. Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge? Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.