Runna

Manage and enhance customer experience through support, feedback analysis, community building, and cross-team collaboration. | 3+ years in customer experience or related roles, strong communication, CRM proficiency, analytical skills, and multitasking ability. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their running journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in enhancing the overall experience of our users. You will be responsible for ensuring that our customers receive exceptional support and engagement, helping to build a loyal and enthusiastic community around our platform. Your efforts will directly impact user satisfaction and retention. What You'll Do: - You will develop and implement customer experience strategies to improve user satisfaction and engagement. - You will manage customer support channels, ensuring timely and effective resolution of inquiries and issues. - You will analyze customer feedback and data to identify trends and areas for improvement. - You will collaborate with product and marketing teams to align customer experience initiatives with business goals. - You will lead efforts to build and nurture a vibrant community of runners through events, forums, and social media. - You will create and maintain customer support documentation and training materials. - You will monitor key performance indicators related to customer experience and report on progress. - You will train and mentor customer support staff to deliver outstanding service. What You Bring: - 3+ years of experience in customer experience, customer success, or related roles. - Strong communication and interpersonal skills with the ability to engage and inspire customers. - Proficiency in customer support software and CRM tools. - Analytical mindset with experience in data-driven decision making. - Ability to manage multiple projects and priorities in a fast-paced environment. Bonus Points If You Have: - Experience in the fitness, sports, or wellness industry. - Background in community management or social media engagement. - Knowledge of running or athletic training programs. - Experience working in a startup or high-growth environment. What We Offer: - We offer a collaborative and inclusive work environment that values innovation and creativity. - We offer competitive salary and benefits packages. - We offer opportunities for professional growth and development. - We offer flexible work arrangements to support work-life balance. - We offer the chance to be part of a passionate team dedicated to making a positive impact on runners worldwide. Ready to Apply? Please submit your resume and a cover letter explaining why you are the perfect fit for the Customer Experience Manager role at Runna. We look forward to hearing from you!

Manage and enhance customer experience, lead support teams, analyze feedback, and foster community engagement for a running training platform. | 3+ years in customer experience management, strong communication, CRM proficiency, team leadership, and problem-solving skills. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their fitness journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in ensuring our users receive exceptional support and engagement throughout their training journey. You will be responsible for managing customer interactions, improving satisfaction, and fostering a vibrant community that aligns with our brand values and growth objectives. What You'll Do: - You will manage and enhance the overall customer experience by responding promptly to inquiries and resolving issues efficiently. - You will develop and implement strategies to increase user engagement and retention within the app. - You will collaborate with product and marketing teams to relay customer feedback and drive continuous improvement. - You will oversee community-building initiatives to foster a supportive and motivating environment for runners. - You will analyze customer data and feedback to identify trends and opportunities for service enhancement. - You will train and lead a small team of customer support specialists to maintain high service standards. - You will create and maintain comprehensive documentation and FAQs to assist users. - You will monitor key performance indicators related to customer satisfaction and report findings to senior management. What You Bring: - You have 3+ years of experience in customer experience management or a related field. - You possess strong communication and interpersonal skills, with a passion for customer service. - You are proficient in CRM software and data analysis tools. - You have experience leading teams and managing customer support operations. - You demonstrate problem-solving skills and the ability to work collaboratively across departments. Bonus Points If You Have: - Experience in the fitness, health, or sports technology industry. - Knowledge of running culture and training methodologies. - Familiarity with app-based customer engagement platforms. - Background in community management or social media engagement. What We Offer: - We offer a vibrant and inclusive work environment focused on innovation and personal growth. - We offer competitive salary and benefits packages, including health insurance and retirement plans. - We offer flexible working hours and remote work options. - We offer opportunities for professional development and career advancement. - We offer the chance to be part of a passionate team dedicated to making a positive impact on runners worldwide. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you are excited to join Runna to careers@runna.com. We look forward to hearing from you!

Lead customer experience initiatives, manage support operations, analyze feedback, collaborate cross-functionally, and enhance user engagement. | 3+ years in customer experience management, strong communication, CRM proficiency, data analysis skills, and experience in fast-paced tech environments. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their fitness journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in enhancing the overall satisfaction and engagement of our users. You will lead initiatives to improve customer interactions, gather valuable feedback, and collaborate with cross-functional teams to ensure our platform meets and exceeds user expectations. What You'll Do: - You will develop and implement strategies to enhance the customer experience across all touchpoints. - You will manage customer support operations, ensuring timely and effective resolution of user inquiries. - You will analyze customer feedback and usage data to identify trends and areas for improvement. - You will collaborate with product, marketing, and coaching teams to align customer experience initiatives with business goals. - You will design and execute customer engagement programs to build a loyal and active user community. - You will monitor key performance indicators related to customer satisfaction and report insights to leadership. - You will lead training sessions for customer support staff to maintain high service standards. - You will stay updated on industry best practices and incorporate innovative approaches to customer experience. What You Bring: - 3+ years of experience in customer experience management or related roles. - Strong understanding of customer service principles and CRM tools. - Excellent communication and interpersonal skills. - Ability to analyze data and translate insights into actionable strategies. - Experience working in a fast-paced, tech-driven environment. - Passion for running or fitness is a plus. Bonus Points If You Have: - Experience with SaaS platforms or mobile app customer support. - Knowledge of the running or fitness industry. - Proficiency in data analytics tools such as Excel, Tableau, or similar. - Background in community management or coaching. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer competitive salary and benefits packages. - We offer opportunities for professional growth and development. - We offer flexible work arrangements to support work-life balance. - We offer access to our premium training platform and fitness resources. Ready to Apply? Please submit your resume and a cover letter detailing your experience and passion for customer experience management to careers@runna.com. We look forward to hearing from you!

Manage and enhance the overall customer experience by addressing feedback, collaborating with teams, and driving user engagement and retention. | 3+ years in customer experience or related roles, strong communication, CRM proficiency, analytical skills, and project management ability. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in ensuring our users receive exceptional support and engagement throughout their running journey. You will be responsible for enhancing customer satisfaction, driving retention, and fostering a vibrant community of runners. What You'll Do: - You will manage and improve the overall customer experience by addressing user feedback and resolving issues promptly. - You will collaborate with product and marketing teams to align customer insights with platform enhancements. - You will develop and implement strategies to increase user engagement and retention. - You will lead customer support initiatives, including training and managing support staff. - You will analyze customer data to identify trends and opportunities for service improvement. - You will create and maintain comprehensive documentation and resources for users. - You will organize community events and initiatives to strengthen user connections. - You will monitor and report on key customer experience metrics to senior leadership. What You Bring: - 3+ years of experience in customer experience, customer success, or related roles. - Strong communication and interpersonal skills with a passion for customer advocacy. - Proficiency in CRM software and customer support tools. - Analytical mindset with experience in data-driven decision making. - Ability to manage multiple projects and lead cross-functional teams. Bonus Points If You Have: - Experience in the fitness or sports technology industry. - Background in community management or event planning. - Knowledge of running culture and training methodologies. - Familiarity with app-based platforms and mobile user experience. What We Offer: - We offer a collaborative and inclusive work environment focused on innovation. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits package. - We offer flexible work arrangements to support work-life balance. - We offer the chance to be part of a passionate team making a real impact in the running community. Ready to Apply? Please submit your resume and a cover letter detailing your experience and passion for customer experience to careers@runna.com. We look forward to hearing from you!

Manage and improve customer experience, analyze feedback, collaborate with teams, lead support specialists, and foster community engagement. | 3+ years in customer experience or success management, strong analytical and communication skills, leadership experience, and familiarity with CRM tools. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their running journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in ensuring our users receive exceptional support and engagement throughout their training journey. You will be responsible for enhancing customer satisfaction, driving retention, and fostering a vibrant community that aligns with our mission to help runners excel. What You'll Do: - You will manage and improve the overall customer experience across multiple channels, including in-app support, email, and social media. - You will analyze customer feedback and data to identify trends and areas for improvement. - You will collaborate with product and marketing teams to implement customer-centric solutions. - You will develop and execute strategies to increase user engagement and retention. - You will lead a team of customer support specialists, providing coaching and development. - You will create and maintain comprehensive customer service documentation and training materials. - You will organize community events and initiatives to foster user interaction and loyalty. - You will monitor key performance indicators to measure the effectiveness of customer experience initiatives. What You Bring: - 3+ years of experience in customer experience or customer success management, preferably in a tech or app-based environment. - Strong analytical skills with the ability to interpret customer data and feedback. - Excellent communication and interpersonal skills to engage effectively with customers and internal teams. - Proven leadership experience managing and developing a customer support team. - Familiarity with CRM software and customer support tools. - Passion for running or fitness is a plus. Bonus Points If You Have: - Experience working in a startup or fast-paced tech environment. - Knowledge of the running or fitness industry. - Skills in community management and event planning. - Proficiency in data visualization tools. What We Offer: - We offer a collaborative and inclusive work environment that values innovation and growth. - We offer competitive salary and benefits packages. - We offer flexible working hours and remote work options. - We offer opportunities for professional development and career advancement. - We offer employee discounts on our app and running gear. Ready to Apply? Please submit your resume and a cover letter explaining why you are the perfect fit for the Customer Experience Manager role at Runna. We look forward to running this journey with you!

Manage and enhance customer experience through support, feedback analysis, team leadership, and community engagement to improve user satisfaction and retention. | 3+ years in customer experience or related roles, strong communication, CRM proficiency, data analysis skills, and team management experience. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their fitness journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in enhancing the overall experience of our users. You will be responsible for ensuring that our customers receive exceptional support and engagement, helping to build a loyal community around our platform. Your efforts will directly impact user satisfaction and retention. What You'll Do: - You will develop and implement customer experience strategies to improve user satisfaction and engagement. - You will manage customer support channels, ensuring timely and effective resolution of inquiries and issues. - You will analyze customer feedback and data to identify trends and areas for improvement. - You will collaborate with product and marketing teams to align customer experience initiatives with business goals. - You will lead and mentor a team of customer support specialists. - You will create and maintain customer service policies and procedures. - You will organize community events and initiatives to foster user engagement and loyalty. - You will monitor key performance indicators (KPIs) related to customer experience and report on progress. What You Bring: - 3+ years of experience in customer experience, customer success, or related roles. - Strong communication and interpersonal skills. - Proficiency with customer support software and CRM tools. - Analytical mindset with the ability to interpret data and make informed decisions. - Experience managing and mentoring teams. - Passion for running or fitness is a plus. Bonus Points If You Have: - Experience in the fitness or sports technology industry. - Knowledge of app-based customer engagement strategies. - Background in community management or event planning. - Familiarity with agile product development environments. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional growth and development. - We offer competitive salary and benefits packages. - We offer flexible work hours and remote work options. - We offer the chance to be part of a mission-driven company making a real impact on runners worldwide. Ready to Apply? Please submit your resume and a cover letter explaining why you are the perfect fit for the Customer Experience Manager role at Runna. We look forward to hearing from you!

Manage and enhance customer experience through support, feedback analysis, team leadership, and community engagement to improve user satisfaction and retention. | 3+ years in customer experience or related roles, strong communication, CRM proficiency, data analysis skills, and team management experience. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their fitness journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in enhancing the overall experience of our users. You will be responsible for ensuring that our customers receive exceptional support and engagement, helping to build a loyal community around our platform. Your efforts will directly impact user satisfaction and retention. What You'll Do: - You will develop and implement customer experience strategies to improve user satisfaction and engagement. - You will manage customer support channels, ensuring timely and effective resolution of inquiries and issues. - You will analyze customer feedback and data to identify trends and areas for improvement. - You will collaborate with product and marketing teams to align customer experience initiatives with business goals. - You will lead and mentor a team of customer support specialists. - You will create and maintain customer service policies and procedures. - You will organize community events and initiatives to foster user engagement and loyalty. - You will monitor key performance indicators (KPIs) related to customer experience and report on progress. What You Bring: - 3+ years of experience in customer experience, customer success, or related roles. - Strong communication and interpersonal skills. - Proficiency with customer support software and CRM tools. - Analytical mindset with the ability to interpret data and make informed decisions. - Experience managing and mentoring teams. - Passion for running or fitness is a plus. Bonus Points If You Have: - Experience in the fitness or sports technology industry. - Knowledge of app-based customer engagement strategies. - Background in community management or event planning. - Familiarity with agile product development environments. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional growth and development. - We offer competitive salary and benefits packages. - We offer flexible work hours and remote work options. - We offer the chance to be part of a mission-driven company making a real impact on runners worldwide. Ready to Apply? Please submit your resume and a cover letter explaining why you are the perfect fit for the Customer Experience Manager role at Runna. We look forward to hearing from you!

Lead and manage the US brand ambassador program to grow and engage the running community, aligning activities with company goals and enhancing brand visibility. | 3+ years experience in community or brand ambassador management, strong communication skills, knowledge of the running community, and experience in event and campaign management. | Job Title: US Ambassador Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience. We are committed to empowering everyday runners by providing a world-class training platform that combines cutting-edge technology, expert coaching, and a supportive community. Our mission is to help runners of all levels achieve their personal best, whether they're aiming to improve their 5k time or train for their first marathon. Role Overview: As the US Ambassador Manager, you will play a pivotal role in expanding Runna's presence and influence across the United States. You will lead the ambassador program, fostering relationships with passionate runners and influencers to build a vibrant community that embodies our brand values. Your efforts will directly contribute to user growth, engagement, and the overall success of our platform. What You'll Do: - You will recruit, onboard, and manage a diverse network of brand ambassadors across the US. - You will develop and execute strategies to engage and motivate ambassadors to promote Runna effectively. - You will collaborate with marketing and product teams to align ambassador activities with company goals. - You will organize events, challenges, and campaigns to boost community participation and brand visibility. - You will monitor ambassador performance and provide regular feedback and support. - You will analyze program metrics to identify opportunities for improvement and growth. - You will serve as the primary point of contact for ambassadors, ensuring clear communication and strong relationships. - You will represent Runna at industry events and running communities to enhance brand awareness. What You Bring: - 3+ years of experience in community management, brand ambassador programs, or related roles. - Strong understanding of the running community and fitness industry. - Excellent communication and interpersonal skills with the ability to inspire and lead. - Proven ability to develop and execute engagement strategies. - Experience with event planning and campaign management. - Proficiency in data analysis and reporting to track program success. Bonus Points If You Have: - Personal passion for running or endurance sports. - Existing network within the US running community. - Experience working in a tech startup or app-based company. - Skills in social media marketing and content creation. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer opportunities for professional growth and development. - We offer competitive salary and performance-based bonuses. - We offer flexible work arrangements to support work-life balance. - We offer access to exclusive running events and company-sponsored fitness programs. Ready to Apply? If you are excited to help shape the future of running and build a passionate community, please submit your resume and a cover letter explaining why you are the perfect fit for the US Ambassador Manager role at Runna. We look forward to hearing from you!

Lead customer experience strategies, manage support channels, analyze feedback, collaborate with teams, and foster a customer-centric culture. | 3+ years in customer experience management, strong CRM and communication skills, analytical mindset, and project management experience. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their fitness journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in enhancing the overall satisfaction and engagement of our users. You will lead initiatives to improve customer interactions, gather valuable feedback, and collaborate with cross-functional teams to ensure our platform meets and exceeds user expectations. What You'll Do: - You will develop and implement customer experience strategies to increase user satisfaction and retention. - You will manage customer support channels, ensuring timely and effective resolution of inquiries and issues. - You will analyze customer feedback and usage data to identify trends and areas for improvement. - You will collaborate with product, marketing, and coaching teams to align customer experience initiatives with business goals. - You will create and maintain customer journey maps and personas to better understand user needs. - You will lead training sessions for customer support staff to enhance service quality. - You will monitor key performance indicators (KPIs) related to customer experience and report findings to leadership. - You will foster a customer-centric culture within the organization. What You Bring: - 3+ years of experience in customer experience management or related roles. - Strong knowledge of customer support tools and CRM systems. - Excellent communication and interpersonal skills. - Analytical mindset with the ability to interpret data and generate actionable insights. - Proven ability to manage multiple projects and collaborate across teams. - Passion for running or fitness is a plus. Bonus Points If You Have: - Experience in the fitness or sports technology industry. - Familiarity with app-based platforms and user experience design. - Background in coaching or athletic training. - Proficiency in data visualization tools. What We Offer: - We offer a vibrant and inclusive work environment in the heart of Boston. - We offer opportunities for professional growth and development. - We offer flexible work hours and remote work options. - We offer competitive salary and comprehensive benefits package. - We offer the chance to be part of a passionate team dedicated to transforming the running community. Ready to Apply? Please submit your resume and a cover letter detailing your experience and passion for customer experience management to careers@runna.com. We look forward to hearing from you!

Lead customer experience strategies, manage support channels, analyze feedback, collaborate with teams, and foster a customer-centric culture. | 3+ years in customer experience management, strong communication, CRM proficiency, analytical skills, and experience in tech environments. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their fitness journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in enhancing the overall satisfaction and engagement of our users. You will lead initiatives to improve customer interactions, gather valuable feedback, and collaborate with cross-functional teams to ensure our platform meets and exceeds user expectations. What You'll Do: - You will develop and implement customer experience strategies to increase user satisfaction and retention. - You will manage customer support channels, ensuring timely and effective resolution of inquiries and issues. - You will analyze customer feedback and usage data to identify trends and areas for improvement. - You will collaborate with product, marketing, and coaching teams to align customer experience initiatives with business goals. - You will design and conduct user surveys and focus groups to gather actionable insights. - You will create and maintain customer experience documentation and training materials. - You will monitor key performance indicators (KPIs) related to customer satisfaction and report findings to leadership. - You will foster a customer-centric culture within the organization by advocating for user needs. What You Bring: - 3+ years of experience in customer experience management or related roles. - Strong understanding of customer service principles and best practices. - Excellent communication and interpersonal skills. - Proficiency with customer support software and CRM tools. - Analytical mindset with the ability to interpret data and generate insights. - Experience working in a fast-paced, tech-driven environment. Bonus Points If You Have: - Passion for running or fitness industry experience. - Experience with mobile app customer experience management. - Knowledge of UX/UI principles. - Familiarity with community management and engagement strategies. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer flexible work hours and remote work options. - We offer access to our premium training platform and fitness resources. Ready to Apply? Please submit your resume and a cover letter detailing your experience and passion for customer experience to careers@runna.com. We look forward to hearing from you!

Lead customer experience strategies, manage support channels, analyze feedback, collaborate with teams, and foster a customer-centric culture. | 3+ years in customer experience management, strong communication, CRM proficiency, analytical skills, and experience in tech environments. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their fitness journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in enhancing the overall satisfaction and engagement of our users. You will lead initiatives to improve customer interactions, gather valuable feedback, and collaborate with cross-functional teams to ensure our platform meets and exceeds user expectations. What You'll Do: - You will develop and implement customer experience strategies to increase user satisfaction and retention. - You will manage customer support channels, ensuring timely and effective resolution of inquiries and issues. - You will analyze customer feedback and usage data to identify trends and areas for improvement. - You will collaborate with product, marketing, and coaching teams to align customer experience initiatives with business goals. - You will design and conduct user surveys and focus groups to gather actionable insights. - You will create and maintain customer experience documentation and training materials. - You will monitor key performance indicators (KPIs) related to customer satisfaction and report findings to leadership. - You will foster a customer-centric culture within the organization by advocating for user needs. What You Bring: - 3+ years of experience in customer experience management or related roles. - Strong understanding of customer service principles and best practices. - Excellent communication and interpersonal skills. - Proficiency with customer support software and CRM tools. - Analytical mindset with the ability to interpret data and generate insights. - Experience working in a fast-paced, tech-driven environment. Bonus Points If You Have: - Passion for running or fitness industry experience. - Experience with mobile app customer experience management. - Knowledge of UX/UI principles. - Familiarity with community management and engagement strategies. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer flexible work hours and remote work options. - We offer access to our premium training platform and fitness resources. Ready to Apply? Please submit your resume and a cover letter detailing your experience and passion for customer experience to careers@runna.com. We look forward to hearing from you!

Lead and manage the US ambassador program to grow Runna's community and brand presence through recruitment, engagement, and strategic initiatives. | 3+ years experience in community or ambassador program management, strong communication skills, passion for running, and proficiency with social media and engagement tools. | Job Title: US Ambassador Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience. We are committed to empowering everyday runners by providing a world-class training platform that combines cutting-edge technology, expert coaching, and a vibrant community. Our mission is to help runners of all levels achieve their personal best, whether they're aiming to improve their 5k time or train for their first marathon. Role Overview: As the US Ambassador Manager, you will play a pivotal role in expanding Runna's presence and influence across the United States. You will lead the ambassador program, fostering strong relationships with passionate runners and influencers to promote our platform and build a thriving community. Your efforts will directly contribute to the growth and success of Runna's mission. What You'll Do: - You will recruit, onboard, and manage a diverse network of brand ambassadors across the US. - You will develop and execute strategies to engage and motivate ambassadors to actively promote Runna. - You will collaborate with marketing and product teams to align ambassador activities with company goals. - You will organize events, challenges, and community initiatives to boost ambassador participation. - You will monitor and report on ambassador program performance and impact. - You will provide ongoing support and training to ambassadors to maximize their effectiveness. - You will identify opportunities for program growth and innovation. - You will represent Runna at industry events and community gatherings. What You Bring: - 3+ years of experience in community management, brand ambassador programs, or related roles. - Strong communication and interpersonal skills with the ability to inspire and lead a remote team. - Proven track record of building and managing successful ambassador or influencer programs. - Passion for running or fitness with a deep understanding of the running community. - Ability to work independently and collaboratively in a fast-paced startup environment. - Proficiency with social media platforms and community engagement tools. Bonus Points If You Have: - Experience in the sports tech or fitness app industry. - Background in event planning or community outreach. - Knowledge of digital marketing and content creation. - Personal experience as a runner or coach. What We Offer: - We offer a vibrant and inclusive work culture focused on innovation and growth. - We offer flexible work arrangements including remote work options. - We offer opportunities for professional development and career advancement. - We offer competitive salary and performance-based bonuses. - We offer access to exclusive running events and company-sponsored fitness programs. Ready to Apply? If you are passionate about running and community building and want to be part of a fast-growing startup, please submit your resume and a cover letter explaining why you are the perfect fit for the US Ambassador Manager role at Runna. We look forward to hearing from you!

Manage and enhance the overall customer experience, drive user engagement and retention, and lead customer support initiatives. | 3+ years in customer experience or related roles, strong communication skills, proficiency with CRM tools, and ability to analyze customer data. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in ensuring our users receive exceptional support and engagement throughout their running journey. You will be responsible for enhancing customer satisfaction, driving retention, and fostering a vibrant community of runners. What You'll Do: - You will manage and improve the overall customer experience by addressing user feedback and resolving issues promptly. - You will collaborate with product and marketing teams to align customer insights with platform enhancements. - You will develop and implement strategies to increase user engagement and retention. - You will lead customer support initiatives, including training and managing support staff. - You will analyze customer data to identify trends and opportunities for service improvement. - You will organize community events and initiatives to strengthen user connections. - You will create and maintain comprehensive documentation and resources for users. What You Bring: - 3+ years of experience in customer experience, customer success, or related roles. - Strong communication and interpersonal skills with a passion for customer advocacy. - Proficiency in CRM software and customer support tools. - Ability to analyze data and translate insights into actionable strategies. - Experience working in a fast-paced, tech-driven environment. Bonus Points If You Have: - Background in sports, fitness, or health tech industries. - Experience with community management and event planning. - Knowledge of running culture and training methodologies. - Familiarity with app-based platforms and SaaS products. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits package. - We offer flexible work arrangements to support work-life balance. - We offer the chance to be part of a mission-driven company impacting runners worldwide. Ready to Apply? Please submit your resume and a cover letter detailing your experience and passion for customer experience to careers@runna.com. We look forward to hearing from you!

Lead and grow the US ambassador program to increase engagement and brand presence within the running community. | 3+ years experience in community or brand ambassador management, strong communication skills, and knowledge of the running or fitness industry. | Job Title: US Ambassador Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Our mission is to empower everyday runners by providing a world-class training platform that combines cutting-edge technology, expert coaching, and a vibrant community. We are passionate about helping runners achieve their personal bests, whether they are improving their 5k times or training for their first marathon. Role Overview: As the US Ambassador Manager, you will play a pivotal role in expanding Runna's presence and influence across the United States. You will lead the ambassador program, fostering strong relationships with key community members and running enthusiasts to promote our platform and enhance user engagement. Your efforts will directly contribute to building a passionate and motivated community that drives the success of our app. What You'll Do: - You will recruit, train, and manage a network of US-based ambassadors who embody the Runna brand and values. - You will develop and execute strategies to increase ambassador engagement and retention. - You will collaborate with marketing and product teams to align ambassador activities with company goals. - You will organize and support community events, races, and training sessions to boost brand visibility. - You will monitor and report on ambassador program performance metrics and provide actionable insights. - You will serve as the primary point of contact for ambassadors, addressing their needs and feedback. - You will identify opportunities for program growth and innovation to keep the community vibrant and active. What You Bring: - 3+ years of experience in community management, brand ambassador programs, or related fields. - Strong understanding of the running community and fitness industry trends. - Excellent communication and interpersonal skills with the ability to inspire and motivate others. - Proven ability to manage multiple projects and stakeholders effectively. - Proficiency in using social media platforms and community management tools. Bonus Points If You Have: - Experience working with sports or fitness apps. - Personal passion for running or endurance sports. - Background in event planning or marketing. - Familiarity with data analysis and reporting tools. What We Offer: - We offer a collaborative and inclusive work environment that values innovation and creativity. - We offer opportunities for professional growth and development within a fast-growing company. - We offer flexible work arrangements to support work-life balance. - We offer competitive compensation and benefits packages. - We offer the chance to be part of a mission-driven company making a real impact in the running community. Ready to Apply? If you are excited to help build the #1 training platform for runners and grow a passionate community, please submit your resume and a cover letter explaining why you are the perfect fit for the US Ambassador Manager role at Runna. We look forward to hearing from you!

Lead and manage the US ambassador program to build and engage a passionate running community, driving growth and brand presence. | 3+ years in community management or related roles, strong communication skills, event planning experience, and knowledge of the US running community. | Job Title: US Ambassador Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Our mission is to empower everyday runners by providing a world-class training platform that combines cutting-edge technology, expert coaching, and a vibrant community. We are passionate about helping runners achieve their personal bests, whether they are improving their 5k times or training for their first marathon. Role Overview: As the US Ambassador Manager, you will play a pivotal role in expanding Runna's presence and influence across the United States. You will lead the ambassador program, fostering strong relationships with key community members and driving engagement to build a passionate network of runners who embody the Runna spirit. Your efforts will directly contribute to the growth and success of our platform. What You'll Do: - You will recruit, onboard, and manage a diverse team of US-based ambassadors who are passionate about running and community building. - You will develop and execute strategies to increase ambassador engagement and retention. - You will collaborate with marketing and product teams to align ambassador activities with company goals. - You will organize and support local events, races, and meetups to promote Runna and strengthen community ties. - You will track and report on ambassador program metrics to measure impact and identify opportunities for improvement. - You will serve as the primary point of contact for ambassadors, providing guidance, support, and motivation. - You will identify and cultivate partnerships with running clubs, influencers, and other relevant organizations. What You Bring: - Minimum of 3 years experience in community management, brand ambassador programs, or related roles. - Strong understanding of the running community and culture in the US. - Excellent communication and interpersonal skills with the ability to inspire and lead a remote team. - Proven ability to develop and implement successful engagement strategies. - Experience with event planning and coordination. - Proficiency in using digital tools and platforms for community management and communication. Bonus Points If You Have: - Personal experience as a runner or involvement in running events. - Background in marketing, sports management, or related fields. - Experience working with mobile app communities or fitness technology. - Knowledge of social media marketing and influencer collaboration. What We Offer: - We offer a vibrant and inclusive work environment that values innovation and collaboration. - We offer opportunities for professional growth and development within a fast-growing company. - We offer flexible work arrangements to support work-life balance. - We offer competitive compensation and benefits packages. - We offer the chance to be part of a mission-driven company making a real impact in the running community. Ready to Apply? To join our passionate team at Runna, please submit your resume and a cover letter detailing your experience and why you are excited about this role. We look forward to hearing from you!

Lead customer experience strategies, manage support channels, analyze feedback, collaborate with teams, and foster a customer-centric culture. | 3+ years in customer experience management, strong communication, CRM proficiency, analytical skills, and teamwork ability. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their fitness journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in enhancing the overall satisfaction and engagement of our users. You will lead initiatives to improve customer interactions, gather valuable feedback, and collaborate with cross-functional teams to ensure our platform meets and exceeds user expectations. What You'll Do: - You will develop and implement customer experience strategies to increase user satisfaction and retention. - You will manage customer support channels, ensuring timely and effective resolution of inquiries and issues. - You will analyze customer feedback and usage data to identify trends and areas for improvement. - You will collaborate with product, marketing, and coaching teams to align customer experience initiatives with business goals. - You will design and conduct user surveys and focus groups to gather actionable insights. - You will create and maintain customer experience documentation and training materials. - You will monitor key performance indicators (KPIs) related to customer satisfaction and report findings to leadership. - You will foster a customer-centric culture within the organization by advocating for user needs. What You Bring: - 3+ years of experience in customer experience management or related roles. - Strong understanding of customer service principles and best practices. - Excellent communication and interpersonal skills. - Proficiency with customer support software and CRM tools. - Analytical mindset with the ability to interpret data and generate insights. - Ability to work collaboratively in a fast-paced, cross-functional environment. Bonus Points If You Have: - Experience in the fitness, health, or sports technology industry. - Knowledge of running culture and training methodologies. - Background in product management or marketing. - Familiarity with user experience (UX) design principles. What We Offer: - We offer a vibrant and inclusive work environment in the heart of Boston. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits package. - We offer flexible work hours and remote work options. - We offer the chance to be part of a passionate team dedicated to making a positive impact on runners worldwide. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Runna to careers@runna.com. We look forward to hearing from you!

Manage and enhance customer experience, analyze feedback, collaborate with teams, develop support processes, lead engagement initiatives, and mentor staff. | 3+ years in customer experience roles, proficiency with support tools, strong communication, analytical skills, and multitasking ability. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their running journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in ensuring our users receive exceptional support and engagement throughout their training journey. You will be responsible for managing customer interactions, improving satisfaction, and fostering a vibrant community that aligns with our brand values and growth objectives. What You'll Do: - You will manage and enhance the overall customer experience across multiple channels, including email, chat, and social media. - You will analyze customer feedback and data to identify trends and areas for improvement. - You will collaborate with product and marketing teams to implement customer-centric solutions. - You will develop and maintain customer support processes and documentation. - You will lead initiatives to increase user engagement and retention. - You will train and mentor customer support staff to ensure high-quality service. - You will handle escalated customer issues with professionalism and empathy. - You will contribute to building a positive and inclusive community for Runna users. What You Bring: - 3+ years of experience in customer experience or customer success roles, preferably in tech or app-based companies. - Strong communication and interpersonal skills with a customer-first mindset. - Proficiency in customer support tools such as Zendesk, Intercom, or similar platforms. - Analytical skills to interpret customer data and feedback effectively. - Ability to manage multiple projects and priorities in a fast-paced environment. Bonus Points If You Have: - Experience in the fitness, health, or sports technology industry. - Knowledge of running or endurance sports. - Experience with community management and social media engagement. - Familiarity with product management or marketing collaboration. What We Offer: - We offer a vibrant and inclusive work environment with a passionate team. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits. - We offer flexible work arrangements to support work-life balance. - We offer the chance to be part of a mission-driven company making a real impact. Ready to Apply? Please submit your resume and a cover letter explaining why you are the perfect fit for the Customer Experience Manager role at Runna. We look forward to hearing from you!

Lead customer experience strategies, manage support operations, analyze feedback, collaborate with teams, build community relationships, train staff, monitor KPIs, and advocate for customers. | 5+ years in customer experience or related roles, strong CRM and communication skills, data analysis ability, passion for fitness, and tech industry experience preferred. | Job Title: Customer Experience Manager (Boston) Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Our mission is to empower everyday runners to achieve their personal best through a cutting-edge training platform that combines expert coaching, personalized training plans, and a vibrant community. Based in Boston, we are passionate about fostering a supportive environment where runners can thrive and reach their goals. Role Overview: As the Customer Experience Manager at Runna, you will play a pivotal role in shaping the journey of our users by ensuring exceptional service and engagement. You will lead initiatives to enhance customer satisfaction, drive retention, and build strong relationships with our running community. This role is ideal for someone who is passionate about fitness, technology, and delivering outstanding customer experiences. What You'll Do: - You will develop and implement customer experience strategies that align with Runna’s mission and goals. - You will manage customer support operations, ensuring timely and effective resolution of inquiries and issues. - You will analyze customer feedback and data to identify trends and opportunities for improvement. - You will collaborate with product and marketing teams to enhance the app’s features based on user insights. - You will build and nurture relationships with key community members and partners. - You will lead training and development programs for the customer support team. - You will monitor key performance indicators to measure the success of customer experience initiatives. - You will advocate for the customer’s voice within the company to drive continuous improvement. What You Bring: - 5+ years of experience in customer experience, customer success, or related roles. - Strong knowledge of customer support tools and CRM systems. - Excellent communication and interpersonal skills. - Proven ability to analyze data and translate insights into actionable strategies. - Passion for running or fitness is highly desirable. - Experience working in a tech or app-based company is a plus. Bonus Points If You Have: - Experience managing remote or distributed teams. - Background in product management or marketing. - Familiarity with agile methodologies. - Multilingual abilities to support a diverse user base. What We Offer: - We offer a vibrant and inclusive work culture centered around health and wellness. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional growth and development. - We offer access to exclusive running events and company-sponsored fitness programs. Ready to Apply? If you are excited to help shape the future of running and deliver exceptional customer experiences, please submit your resume and cover letter to careers@runna.com. We look forward to hearing from you!

Lead customer experience strategies, manage support channels, analyze feedback, collaborate with teams, organize community events, and mentor support staff. | 3+ years in customer experience management, strong communication, CRM proficiency, analytical skills, and passion for running or fitness. | Job Title: Customer Experience Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Based in Boston, we are committed to building the #1 training platform for runners, offering world-class coaching, training, and community support through our cutting-edge app. Our mission is to empower everyday runners to achieve their personal bests and enjoy their fitness journey. Role Overview: As a Customer Experience Manager at Runna, you will play a pivotal role in enhancing the overall satisfaction and engagement of our users. You will lead initiatives to improve customer interactions, gather valuable feedback, and ensure that our community feels supported and motivated throughout their running journey. What You'll Do: - You will develop and implement customer experience strategies that align with Runna’s mission and goals. - You will manage customer support channels, ensuring timely and effective resolution of user inquiries and issues. - You will analyze customer feedback and data to identify trends and areas for improvement. - You will collaborate with product, marketing, and coaching teams to enhance the app’s features and user engagement. - You will create and maintain a knowledge base and resources to empower users and support staff. - You will organize community events and initiatives to foster a strong, supportive running community. - You will monitor key performance indicators related to customer satisfaction and retention. - You will train and mentor customer support representatives to deliver exceptional service. What You Bring: - 3+ years of experience in customer experience management or related roles. - Strong understanding of customer service principles and best practices. - Excellent communication and interpersonal skills. - Proficiency with customer support software and CRM tools. - Analytical mindset with the ability to interpret data and make informed decisions. - Passion for running or fitness is highly desirable. Bonus Points If You Have: - Experience working in a tech startup or app-based company. - Background in sports, fitness, or wellness industries. - Knowledge of community management and engagement strategies. - Familiarity with agile product development processes. What We Offer: - We offer a collaborative and inclusive work environment where your ideas matter. - We offer competitive salary and benefits packages. - We offer opportunities for professional growth and development. - We offer flexible work hours and remote work options. - We offer the chance to be part of a passionate team dedicated to making a positive impact on runners worldwide. Ready to Apply? Please submit your resume and a cover letter explaining why you’re the perfect fit for the Customer Experience Manager role at Runna. We look forward to hearing from you!

Lead and grow the US ambassador program by recruiting, managing, and engaging brand ambassadors to promote Runna's platform and community. | 3+ years experience in community or brand ambassador management, strong communication skills, knowledge of US running culture, and passion for fitness. | Job Title: US Ambassador Manager Company Overview: Runna is a dynamic and innovative company dedicated to revolutionizing the running experience for athletes of all levels. Our mission is to empower everyday runners by providing a world-class training platform that combines cutting-edge technology, expert coaching, and a vibrant community. We are passionate about helping runners achieve their personal best, whether they're aiming to improve their 5k time or preparing for their first marathon. Role Overview: As the US Ambassador Manager, you will play a pivotal role in expanding Runna's presence and influence across the United States. You will lead the ambassador program, fostering strong relationships with key community members and driving engagement to build a passionate network of runners who embody our brand values. Your efforts will directly contribute to the growth and success of our platform. What You'll Do: - You will recruit, onboard, and manage a diverse team of US-based brand ambassadors. - You will develop and execute strategies to increase ambassador engagement and community participation. - You will collaborate with marketing and product teams to align ambassador activities with company goals. - You will organize and support local events, races, and meetups to promote Runna’s platform. - You will track and analyze ambassador program metrics to optimize performance and impact. - You will serve as the primary point of contact for ambassadors, providing guidance and support. - You will create compelling content and communications to motivate and inform the ambassador network. - You will identify opportunities for partnerships and collaborations within the running community. What You Bring: - 3+ years of experience in community management, brand ambassador programs, or related roles. - Strong knowledge of the running community and culture in the US. - Excellent communication and interpersonal skills with the ability to inspire and lead. - Proven ability to manage multiple projects and stakeholders effectively. - Experience with social media platforms and digital marketing tools. - Passion for running and fitness, with a genuine interest in supporting athletes. Bonus Points If You Have: - Experience working with sports brands or fitness technology companies. - Background in event planning or coordination. - Familiarity with data analytics and reporting tools. - Existing network within the US running community. What We Offer: - We offer a collaborative and inclusive work environment that values innovation and creativity. - We offer opportunities for professional growth and development within a fast-growing company. - We offer flexible work arrangements to support work-life balance. - We offer competitive compensation and benefits packages. - We offer the chance to be part of a mission-driven company making a real impact on runners’ lives. Ready to Apply? If you are excited to help build the leading training platform for runners and grow a passionate community, please submit your resume and a cover letter explaining why you’re the perfect fit for the US Ambassador Manager role at Runna.