RS Group

Coordinate logistics operations, manage client accounts, and optimize delivery processes to ensure high service quality. | Proven experience in logistics coordination and account management, proficiency in logistics software and Microsoft Office, strong organizational and communication skills. | RS Group/Staton Logistics is a leading provider of comprehensive logistics solutions dedicated to delivering top-notch services to our clients. As a Logistics Coordinator/Account Manager, you will play a crucial role in ensuring the seamless operation of our logistics services while fostering strong relationships with our clients. Key Responsibilities: • Account Management: • Develop and maintain strong relationships with clients to understand their logistics needs and expectations. • Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly. • Monitor and manage client accounts to ensure high levels of satisfaction and retention. • Logistics Coordination: • Plan, coordinate, and oversee logistics operations in our Truckload team. • Ensure timely and accurate delivery of goods to clients, optimizing routes and transportation methods. • Collaborate with internal teams. • Problem Solving and Issue Resolution: • Proactively identify potential issues in the operations and implement effective solutions. • Handle any logistics-related problems that arise, ensuring minimal disruption to client services. • Communicate effectively with clients regarding any changes or delays in delivery schedules. • Data Management and Reporting: • Maintain accurate records of all logistics activities. • Generate regular reports on logistics performance and present findings to management and clients. • Utilize logistics software and systems to track and manage shipments, ensuring data integrity. • Continuous Improvement: • Stay up-to-date with best practices in logistics and supply chain management. • Identify opportunities for process improvements and implement changes to enhance service quality. • Participate in training and development programs to continuously improve skills and knowledge. Qualifications: • Proven experience in logistics coordination and account management, preferably in a third-party logistics (3PL) environment. • Strong understanding of logistics operations, including transportation, warehousing, and distribution. • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships. • Strong problem-solving skills and the ability to handle multiple tasks simultaneously. • Proficiency in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint). • Detail-oriented with strong organizational skills and the ability to work under pressure. What We Offer: • Competitive salary and benefits package. • Opportunities for professional growth and development. • A supportive and collaborative work environment. • The chance to be a part of a dynamic and growing company in the logistics industry.

Manage and develop relationships with key clients, resolve issues, coordinate internal teams, negotiate contracts, and drive sales growth. | Bachelor's degree, 4-5 years sales or key account management experience, strong communication and negotiation skills, CRM and Excel proficiency, and proven sales results. | About RS Group Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience. We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people. Together, we can make great things happen. Aim for amazing and beyond. Key Account Manager Job Description • Developing a solid and trusting relationship between major key clients and company • Resolving key client issues and complaints • Developing a complete understanding of key account needs • Anticipating key account changes and improvements • Managing communications between key clients and internal teams • Assist and coordinate account team assigned to each client • Strategic planning to improve client results • Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance • Collaborating with sales team to maximize profit by up-selling or cross-selling • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training • Meeting all client needs and deliverables according to proposed timelines • Analyzing client data to provide customer relationship management • Expanding relationships and bringing in new clients Location: Southern, CA Remote/Office Location/Hybrid: Field Based Employment Type: Full-Time About the role The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients. What we're looking for Essential • Bachelor's degree in marketing, business administration, sales, or relevant field • Four to five years' previous work experience in sales, management, key account management, or relevant experience • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person • Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills. • Able to analyze data and sales statistics and translate results into better solutions • Strong negotiation skills, with ability follow-through on client contracts • Proven results of delivering client solutions and meeting sales goals A bit about you As a professional representing RS Group, we insist on exceptional standards, a sense of urgency, and a commitment to add value for our customers. You'll need an exceptional work ethic, an inherent technical aptitude, and the ability to build and strengthen relationships with our customers. Are you ready to explore the possibilities? Equal Employment Opportunity RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination. #LI-SC1 #LI-REMOTE