Rockstar

Lead global Customer Success and Support, owning customer relationships, retention, advocacy, scalable processes, and product insights. | Requires 10+ years of tech-industry Customer Success experience supporting large enterprise and Fortune 500 clients, plus strong leadership and complex-workstream management. | Rockstar is recruiting for the world’s leading enterprise parking SaaS platform, trusted by global innovators including Google, OpenAI, Netflix, Riot Games, Uber, Novartis, and more. The company transforms how employees arrive at work by bringing parking, EV charging, and other workplace transportation experiences together in one intelligent platform. It supports complex enterprise programs around the world, helping customers make better use of their infrastructure while creating a simpler experience for employees. Location: Remote within the United States or Canada, with a preference for candidates based in the Eastern or Central time zones The Role The company is hiring a Head of Customer Success to lead their global Customer Success and Support function. This is a hands-on, high-impact role reporting to the COO and serving as a key member of the company’s leadership team. The Head of Customer Success will own the company’s most important customer relationships, retention performance, customer advocacy, and the voice of the customer across the business. They will also lead and develop their team of 10 Customer Success, Implementation, and Support professionals, building the processes and playbooks needed to support the company’s continued growth. Key Outcomes You Will Own 1) Customer Relationships, Retention and Advocacy Build trusted, executive-level relationships with the company’s largest and most strategic customers Maintain 100% referenceability across top customers, including organizations such as Google, OpenAI, UCSF Health, Uber, and Netflix Own portfolio-wide Gross Revenue Retention and Net Revenue Retention, preserving the company’s track record of NRR well above 100% and top-decile GRR Develop clear customer success plans, identify risks and opportunities early, and partner with the commercial team to support renewals and expansion 2) Voice of the Customer Own and strengthen how customer feedback is gathered, consolidated, and prioritized across the company Translate customer needs into clear, actionable insights for Product and Engineering Partner with Product Management to influence roadmap decisions that improve customer outcomes, retention, and satisfaction 3) Team Leadership Lead, mentor, and develop the company’s global Customer Success and Support team Establish clear expectations, performance standards, and career development Build the team structure and hiring plan required to scale the function over time 4) Scalable Customer Operations Develop playbooks, workflows, and resources that standardize best practices across the customer lifecycle Support complex global rollouts by helping teams coordinate effectively across customer stakeholders and the company’s Product, Engineering, and commercial functions Strengthen account planning, customer health, risk management, escalation, support, and executive engagement processes 5) Executive Reporting Provide regular reporting to the executive team on customer health, retention, advocacy, support performance, risks, and growth opportunities Translate customer and operational data into clear insights and recommended actions What You Bring Must-Have Experience supporting the largest enterprise customers and Fortune 500s 10+ years in Customer Success supporting a tech product Strong organizational skills and the ability to manage multiple workstreams in a fast-paced environment Excellent verbal and written communication skills with C-level stakeholders Comfort working with Product Management, and driving the opinion of CS on what customers need to be successful Familiarity with Transportation, Parking, or Workplace tech Remote work, supporting the time range of Pacific Coast US to East Coast US time What the Company Offers Meaningful leadership influence: Serve as a key member of the leadership team, with direct access to the executive team and genuine influence over company direction Exceptional customers: Work closely with some of the world’s most innovative organizations, including OpenAI, Google, Netflix, Riot Games, Uber, and Novartis Product influence: Play a central role in shaping a product used to solve complex workplace and transportation challenges at global scale Competitive compensation: Competitive salary, equity participation, and benefits Remote flexibility: Work remotely without relocating Career growth: Build and scale a global Customer Success function within a growing enterprise SaaS company An incredible team: Join a values-driven company with talented teammates who care deeply about their customers and each other

Lead design and delivery of major platform features ensuring reliability, scalability, and observability. | 7+ years experience in software engineering with strong distributed systems background and architecture ownership. | Rockstar is recruiting for a company that builds a next-generation integrations platform for digital engineering. The platform enables hardware and software engineers to collaborate seamlessly by automating workflows and integrating tools. The company values high autonomy, cross-functional collaboration, and customer-centric design. Position Overview The company is seeking a Senior Platform Engineer to join its Integrations Platform team. The team owns the platform's "edge" — its software agent that runs on customer machines and implements the company's technology powering their end-to-end workflows by integrating and collaborating with their engineering tools. At the company, engineers work across the process and across the stack. Anyone can propose a feature, and engineers implementing a feature work with partners throughout the organization to take that feature from inception to customer production systems and usage. The candidate will work and coordinate with other teams across the full stack — deployment infrastructure to server code to SDKs to running agents and modules in the wild across a variety of operating systems and deployment targets. The team produces tools for hardware engineers to drive their work and for software engineers to provide additional automation to support that work. It's an ideal opportunity for a candidate who has a passion for both customer delight and API design. The candidate will help the company evolve the future of digital engineering by providing the tools its customers need to rapidly iterate as they build new technologies. In short — this is a high-autonomy role. There are guardrails to respect, but the candidate will have a lot of latitude within those guardrails to get things done and see them used right away. Key Responsibilities Lead the design and delivery of major features and projects within the Integrations Platform — SDKs, agents, job pipelines, and related services — carrying them from inception through customer production. Drive the evolution of the integration authoring experience, including AI-enabled workflows that scale how integrations are built and maintained. Champion reliability, scalability, and observability practices across the agent ecosystem and integrations lifecycle, and hold the features built to that bar. Build developer tooling, packages, and libraries that reduce friction and accelerate integration development and adoption. Partner with product, platform, and customer success teams to translate customer needs into concrete technical designs for the features and projects led. Provide technical leadership and mentorship — raise the engineering bar through design reviews, architecture input, and hands-on guidance. Lead cross-functional initiatives spanning workflow orchestration, service scaling, and job orchestration. Evaluate and introduce emerging technologies and frameworks for integration authoring, automation, and platform capabilities. Qualifications The list below describes a candidate who would be an ideal match on every dimension. If a background matches only some of these — not all — the company would still encourage an application if the candidate thinks they can discharge the "Key Responsibilities." 7+ years of professional software engineering experience, including significant time designing and scaling distributed systems, developer platforms, or integrations frameworks. Demonstrated experience owning the architecture of significant features or subsystems end-to-end — they have made the tradeoffs and lived with the consequences. Strong coding ability across backend services, SDKs, developer tooling, and agent-based systems. Specific language experience isn't crucial — the stack is primarily Python, with a growing share in Go, key components in Java and C#, and a TypeScript/React front end. Experience working on edge platforms — Windows especially, plus Linux (desktop and server) and macOS — including low-level platform and administrative considerations (permissions, services/daemons, packaging, filesystem quirks) unique to each OS. Experience working with multiple orchestration models for distributed systems (e.g., DAG-based schedulers, event-driven pipelines, actor systems, queue-based task workers) would be ideal. Hands-on familiarity with AI-assisted development or agentic workflow systems. Strong grounding in system reliability, security, and performance optimization for developer-facing platforms. A track record of technical leadership and mentorship — they have grown engineers and shaped practices within their team, not just shipped code. Excellent communication skills, with the ability to influence technical decisions across the teams they work with. Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience. Must be a US citizen or permanent resident living within the United States.

Lead strategy and execution for launching new markets and building scalable systems. | 10+ years leading marketplace or operations teams with strong analytical and leadership skills. | Rockstar is recruiting for a company that is at the forefront of solving the affordable housing crisis by operating a marketplace for shared living. They are a fast-growing, fully remote team rapidly expanding into new markets and looking for a leader to build the systems that turn every new launch into a thriving marketplace. The Role the Company Needs The company is entering new markets faster than ever, and they need a leader who can build the repeatable system that turns every new launch into a thriving, self-sustaining marketplace. As their Head of Market Growth, you'll own the strategy and execution behind taking a market from launch to scale by creating exceptional experiences for hosts and members, building a powerful local vendor ecosystem, and establishing the growth flywheel that fuels long-term expansion. The Person They Are Looking For You're equal parts builder, operator, and strategist. You love creating order from ambiguity, know how to launch new markets from the ground up, and have a track record of building partnerships and systems that continue producing results long after you've stepped away. You're energized by ambitious growth goals, thrive in cross-functional environments, and enjoy developing teams while solving complex marketplace challenges. Here's What You'll Be Doing Day-to-Day Launch Markets – Lead the strategy and execution for every new market, ensuring each reaches 250 active units within six months while maintaining high quality standards. Build Playbooks – Design and continuously improve the repeatable systems, processes, and launch playbooks that allow markets to scale beyond the initial launch phase. Grow Ecosystems – Build national and local partnerships with brokers, lenders, contractors, property managers, photographers, and other vendors that help hosts succeed. Drive Referrals – Create referral engines that encourage members, hosts, and vendors to become active advocates who fuel organic growth. Improve Outcomes – Partner with Product, Sales, Marketing, Member Experience, and Host Experience to improve occupancy, NPS, move-in quality, and host success. Analyze Performance – Use data to evaluate launch performance, identify growth opportunities, reduce customer acquisition costs, and optimize every market. Lead Teams – Hire, coach, and develop Market Account Executives and ecosystem leaders while aligning multiple departments around successful launches. Test & Learn – Run structured experiments, evaluate results, and continuously improve how the company enters and scales new markets. Here's What You'll Need to Be Successful Market Leadership – 10+ years leading marketplace, growth, partnerships, or operations teams, including significant ownership of a business, market, or P&L. Launch Experience – Proven success launching or scaling new markets for a marketplace, franchise, or multi-location business. Partnership Expertise – Experience building vendor, channel, or partner ecosystems that create measurable business value. Growth Mindset – Demonstrated success improving customer experience, retention, referrals, or other organic growth drivers. Systems Thinking – Ability to design scalable operating models instead of solving problems one market at a time. Analytical Skills – Comfortable making decisions using metrics such as CAC, LTV, occupancy, funnel conversion, referrals, and NPS. People Leadership – Experience building, leading, and developing high-performing distributed teams. Executive Influence – Strong communicator who can align executives and cross-functional partners around ambitious growth initiatives. The Interview Process Your application will be reviewed for possible next steps by the Hiring Manager. If you meet eligibility requirements, the next step would be a phone call with a member of the PeopleOps team for about thirty (30) minutes. If warranted, the next step would be a video interview with their Chief Growth Officer for one (1) hour. If warranted, the next step would be a video panel interview with members of their leadership team for one (1) hour. The panel interview will require a candidate to work on an assessment where you will showcase your market launch skills to the panel for discussion. If warranted, the final interview would be with their President. If warranted, then they move to offer! Compensation, Benefits, and Perks Fully remote position – the company swears! Competitive compensation package including an equity incentive plan and company-wide bonus opportunity National medical, dental, and vision healthcare plans Company provided life insurance policy Optional accidental insurances, FSA, and DCFSA benefits Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays 401(k) plan Twelve (12) weeks of paid time off for both birth and non-birth parents The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis $175,000 – $200,000 a year Compensation is based on the role's scope, national market benchmarks, the person's expertise and experience, and the impact of their contributions to our business goals. In addition to base compensation, there is potential for a bonus based on growth targets. Please note: Although the job posting says it's in Atlanta, Georgia, this is a fully remote position. This is a result of their Applicant Tracking System requiring a location to post the role on LinkedIn. Notice to Applicants The company participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process. The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The company may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist their recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact them.