Rightway

Lead design and delivery of a complex platform, mentor engineers, and drive AI-native development adoption. | 5+ years backend engineering with TypeScript or Go, data modeling expertise, and ability to handle complex system design. | ABOUT THE ROLE: We're looking for a Senior Software Engineer to join the PBM Platform team at Rightway. This team is building our next-generation pharmacy platform. You'll help design and deliver the systems that power pharmacy benefits, determine coverage and pricing, and manage member cost-sharing across our entire book of business. This isn't a "write features to spec" role. Our senior engineers own initiatives end-to-end: they shape architecture, define technical direction, unblock other engineers, and drive delivery across multiple workstreams. You'll partner directly with product and domain experts to make scope and sequencing decisions, not just implement them. You'll be the person your teammates come to when they're stuck, and you'll build the documentation, patterns, and tooling so they get stuck less often. The stack is React on the frontend with TypeScript (NestJS) and Go on the backend. You should be comfortable working across both backend languages. We're an AI-native engineering team that uses AI tooling daily in our development workflow and expects our senior engineers to lead adoption, establish best practices, and help the team get better at working with these tools. The platform team is designed from day one around AI-assisted development WHAT YOU’LL DO: Own and drive technical initiatives Design and build core platform components Make architectural decisions (service boundaries, data modeling, API contracts) and document them so the team can build on them Work through complex domain problems Elevate the team around you Mentor mid-level and junior engineers through pairing, code review, and design discussions. Not just catching bugs, but teaching patterns Transfer knowledge proactively, mentoring engineers to discover the "why" with a deep foundation of how systems are built Establish and maintain coding standards, testing strategies for your initiative area Participate in domain learning sessions with PBM subject matter experts and help translate business rules into system design Build and maintain production systems Design and build gRPC APIs using NestJS or Go (depending on the component) with PostgreSQL for persistence Build internal tooling interfaces in React Implement normalized data models (3NF) for complex domain entities Define and implement service communication patterns using Protocol Buffers and gRPC Own observability for your systems. Maintain Datadog monitors, Sentry error tracking, and know when something is wrong before users report it Build with test-driven development: define expected outcomes upfront, then build until they pass Shape how we work Contribute to architecture decisions in cross-team forums Drive AI-native development practices by establishing workflows, sharing findings, and helping the team use AI tools effectively Identify and raise risks early, including timeline slippage, technical debt, vendor reliability issues, and compliance gaps Coordinate across team boundaries when your work touches other services or teams WHO YOU ARE: 5+ years of professional software engineering experience, with demonstrated progression into technical leadership Strong backend engineering depth. You've designed and built services in TypeScript and/or Go that handle complex business logic, financial calculations, or rules engines Strong data modeling instincts. You think carefully about schema design, normalization trade-offs, and how data decisions cascade through a system Experience with service-oriented architectures. You've designed APIs, defined service boundaries, and dealt with the realities of distributed systems (failure modes, composition patterns, contract evolution) Comfortable with ambiguity. You can take a product objective and break it down into shippable engineering work without waiting for someone to hand you a spec. This is a greenfield platform and you'll be making foundational decisions with imperfect information Strong communicator. You can explain technical trade-offs to product partners, write clear technical documents, and translate domain complexity into clean system design EXTRA CREDIT: Experience in healthcare or pharmacy benefits systems Familiarity with pharmacy standards (NCPDP, GPI, NDC) Experience building financial calculation engines or rules engines Familiarity with gRPC, Protocol Buffers, and multi-service TypeScript/Go architectures Experience with PostgreSQL performance tuning, migrations, and query optimization Experience leading AI-assisted development workflows and establishing team standards around AI tooling COMPENSATION: $160,000 - $190,000 annually, in addition to bonus and equity Compensation offered will be determined by geographic location, experience, and qualifications. CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values: 1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

Manage key client relationships and ensure the delivery of high-quality pharmacy benefits. Drive client satisfaction through effective communication and resolution of escalations. | A Bachelor's Degree is required, with a preferred Master's Degree. Candidates should have 5-8 years of experience in pharmacy operations and possess strong communication and organizational skills. | ABOUT THE ROLE: We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. WHAT YOU’LL DO: Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations when they occur, and ensuring overall client satisfaction. Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations. Serve as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client. Lead and facilitate all client meetings, including quarterly and annual business reviews. Partner with the Implementation Team during new client implementations to ensure a seamless transition from implementation to client management post-launch. Responsible for gathering all client requirements for the annual open enrollment process, including benefit changes and any customized requirements. Participate in client webinars, training, and other forums designed to educate their employees on Righway’s PBM solution. Travel to client sites for Open Enrollment or Benefit Fairs may be required. Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures. Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations. Participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements. Provide ongoing support to Rightway partners which may include, but is not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, and resolving claims, benefit and enrollment issues. Maintain an understanding of industry trends and provide clients with insights and recommendations on how Rightway’s solutions work to address those trends. WHO YOU ARE: Education level: Bachelor’s Degree Required. Preferred: Master’s Degree Work experience: 5-8 years in pharmacy operations Location information: Remote or Dallas, TX Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solving, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides) SALARY (BEFORE BONUS POTENTIAL): $125,000 - $145,000 Offer amounts for both remote and in office roles are influenced by geographic location. CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values: 1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

Review and resolve medical, dental, and vision claims by interpreting benefits, investigating claims, communicating with providers and carriers, and maintaining HIPAA compliance. | Requires strong communication skills, experience with benefit plan interpretation, provider billing, claim adjudication, and preferably a bachelor's degree in health sciences with 2+ years as a medical claims specialist. | WHAT YOU'LL DO: • Determines coverage for medical, dental, and vision procedures by studying provisions of the member's health policy • Extracts additional information as required from outside sources, including claimant, physician, employer, hospital, insurance carriers, and other third partners • Initiates investigation of questionable claims • Resolves medical, dental, and vision claims and billing questions and issues by • examining the summary of benefits • contacting the carrier and/or the provider billing office to ensure the member is not being overcharged • calculating out-of-pocket costs based on benefits • initiating reimbursement requests with the carrier • composing appeal letter • Provides information on year-to-date deductible, copay, and coinsurance activity to team members • Maintains quality customer service by following customer service practices and responding to customer inquiries in a timely manner • Protects claimant information by following HIPAA guidelines • Reports claim status updates in proprietary CRM and provides detailed information on each claim WHO YOU ARE: Our Navigation Operations is a fast-paced, dynamic, and growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers. • Strong communication skills, both written and verbal • Professional experience with both benefit plan interpretation, provider billing practices, and claim adjudication • Strong demonstration of critical thinking and problem-solving skills • Bachelor's degree in health sciences or related field and minimum of 2 years of experience as a medical claims specialist preferred Expected hourly rate - $22-$25/HR ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values: 1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate grit Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success. Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

Lead end-to-end UX/UI product design for web and mobile platforms, conduct user research and usability testing, own and evolve design systems, drive innovation, and collaborate cross-functionally. | 6+ years UX/UI design experience with 2+ years in senior roles, mastery of Figma and usability testing tools, strong research and motion design skills, excellent communication and leadership, and a proactive approach in ambiguous environments. | (Remote - preferably EST location /ability to join 9 am EST calls) ABOUT THE ROLE: The UX team at Rightway creates user-friendly digital experiences that enhance patient care and their pharmacy needs for patients on a healthcare journey. We are a small, full-stack design and research shop supporting the entire company. As we grow, we're seeking a world-class Senior UX /UI Product Designer to craft seamless user experiences and beautiful and intuitive interfaces for our platforms. As the Senior Product Designer, you’ll push boundaries with innovative design trends, ensuring our interfaces are visually captivating and highly usable. You’ll immerse yourself in the user journey, collaborate closely with users, product managers, and engineers. You will play a critical role in delivering exceptional experiences across web and mobile platforms. You will own and evolve our design system while crafting stunning, user-centric interfaces. This is an impactful, ‘roll up your sleeves’ entrepreneurial position where you will manage a wide range of high-impact projects. This is not a passive execution role. We're looking for a proactive design leader who thrives in ambiguity, drives product strategy through research, and champions collaboration. If you're passionate about solving complex problems, exploring new paradigms, and shaping healthcare design, this role is for you. KEY RESPONSIBILITIES: Lead End-to-End Product Design: Own the entire UX/UI process for consumer-facing and internal products - discovery through delivery - while evolving our design process.Follow and evolve our existing design process. Champion UX Research: Conduct user and stakeholder interviews, usability testing, and iterative design validation to generate actionable insights. Craft Exceptional UI: Design accessible, engaging interfaces that exceed user expectations and delight visually. Own & Evolve Design Systems: Drive the development and maintenance of scalable, consistent design system, integrated with engineering workflows. Drive Innovation: Explore new design paradigms, AI tools, motion design, and interaction models to elevate the product experience. Collaborate Cross-Functionally: Work closely with PMs, engineers, and business stakeholders. Be an active, supportive member of our tight-knit design team, reviewing, ideating, and iterating together. Facilitate Ideation & Alignment: Lead collaborative workshops that foster creativity, clarity, and team alignment. Enable Others Through Design Tools: Create systems and guidelines that empower non-designers to contribute while maintaining consistency (including AI design tools). Apply AI in Practice: Leverage AI to accelerate user research synthesis, ideation, prototyping, and more. YOUR SKILLS: 6+ years of experience designing UX/UI for web and mobile products, with 2+ years in a senior or lead role. A portfolio that demonstrates end-to-end design thinking, UX research, innovation, and visual excellence. Deep experience owning and evolving design systems. Mastery of Figma, usability testing tools, and modern AI-enhanced design tools. Strong experience in qualitative and quantitative user research, usability testing, and methods like JTBD. Excellent skills in motion design, transitions, and micro-interactions that enhance usability. Strong presenter, facilitator, and influencer; you communicate clearly and guide discussions with confidence. A self-starter with a high level of initiative and comfort operating in ambiguity BONUS SKILLS: Degree in UX, HCI, Human Factors, Psychology, Visual Design, or related field. Experience in healthcare product design. Background in business analysis, requirements gathering, product/project management. IMPORTANT: A high-quality portfolio and a short design challenge presentation will be part of the interview process. BASE SALARY: $110,000-155,000 CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We’re seeking those with a passion for healthcare and a relentless devotion to our goal. We need team members who will: We are human first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to - and hear - each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward. Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.