RightClick

Lead and manage a desktop support team, oversee escalations, and collaborate on projects to improve IT operations. | Requires at least 7 years of IT support experience with 3+ years in management, healthcare IT experience preferred, and strong technical and leadership skills. | Our client is seeking an experienced L2–3 Desktop Manager to lead their desktop support team. This role will focus on team management, escalations, and process improvement while also providing support to project oversight in partnership with the Project Manager. This is a hybrid role based in Queens County, NY. Starting at $115,000/year. L2–3 Desktop Manager’s Responsibilities And Duties • Manage and mentor the desktop support team, overseeing L2 and L3 escalations. • Partner with the Project Manager to assist with project oversight and ensure alignment with organizational goals. • Define and monitor KPIs to measure team performance and drive continuous improvement. • Identify and address areas of improvement in both people and processes. • Foster a culture of accountability, collaboration, and excellent customer service. • Ensure compliance with healthcare IT standards, policies, and best practices. L2–3 Desktop Manager’s Qualifications And Skills • At least 7 years of progressive experience in desktop support or IT operations, with at least 3 years in a managerial role. • Strong background in managing L2–L3 escalations and leading technical teams. • Experience developing KPIs and driving operational improvements. • Hands-on technical expertise earlier in career with a deep understanding of desktop support environments. • Healthcare industry experience highly preferred (essentially required). • Excellent communication, leadership, and problem-solving skills. RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.

Support investment operations by maintaining accurate cost basis data, reconciling portfolios, and preparing performance reports. | Proven experience with portfolio or investment operations, strong Excel skills, and familiarity with RIA environments. | Our client is seeking a Portfolio Operations Specialist to support day-to-day investment operations with a strong focus on cost basis accuracy, reporting, and data integrity. This role is ideal for someone who is detail-oriented, Excel-savvy, and has experience within an RIA. This is a fully remote position. Portfolio Operations Specialist’s Responsibilities And Duties • Maintain and reconcile accurate cost basis information across client portfolios • Support trade processing, settlements, and post-trade operational activities • Prepare and analyze portfolio and performance reports using Excel • Utilize advanced Excel functions including pivot tables, VLOOKUPs, sorting, and formulas • Investigate and resolve discrepancies related to pricing, transactions, and cost basis • Collaborate with advisors, portfolio managers, and custodians to ensure operational accuracy Portfolio Operations Specialist’s Qualifications And Skills • Proven experience working with cost basis data • Strong Excel skills including pivot tables, VLOOKUPs, and data manipulation • Prior experience in portfolio operations, investment operations, or a similar role • RIA experience strongly preferred • High attention to detail and strong organizational skills RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.