Retool

Leading the development and scaling of automation capabilities, including workflows and AI-driven agents, in a fast-moving, ambiguous environment. | 6+ years of product management experience with complex systems, a point of view on AI automation, and experience shipping multi-service integrations. | WHAT YOU’LL DO We’re looking for a Product Manager to help define and scale the next generation of automation at Retool. You’ll lead the evolution of Retool’s automation capabilities—including workflows, integrations, and AI-driven agents—expanding our platform beyond internal apps into end-to-end process orchestration. You’ll operate in a highly ambiguous, fast-moving space: forming a strong point of view on where automation and AI are heading, identifying the highest-leverage product bets, and driving them from early concept through customer adoption. This role sits at the intersection of platform, developer experience, and applied AI—and will help shape automation as a core pillar of Retool’s product strategy. You’ll operate at the frontier of applied AI and workflow orchestration: deciding when AI should act autonomously, where humans stay in the loop, and how teams debug, trust, and scale automated systems. The problems are open-ended, the surface area is large, and the impact is foundational to Retool’s platform strategy. WHO YOU’LL WORK WITH You’ll join Retool’s Product team, collaborating closely with engineers, designers, and go-to-market leaders building the future of internal software. The team is senior, fast-moving, and deeply technical, with experience across high-growth startups and large-scale platforms. The Automation team is responsible for extending Retool beyond internal applications into workflow orchestration and AI agents—powering everything from backend operations to autonomous system coordination. THE SKILLSET YOU’LL BRING 6+ years of product management experience, ideally with complex workflows, platforms, or developer-facing products A point of view on AI-first automation and how intelligent systems should behave in production environments Experience shipping complex, multi-step systems that integrate across services, and tools Comfort operating at a low level of abstraction with engineers on execution models, state management, and system reliability Strong synthesis skills—you can distill noisy customer signals and technical constraints into a clear strategy Bias toward action: you balance long-term vision with pragmatic execution over 6–12 month horizons A collaborative, low-ego work style with the ability to influence cross-functional partners and executives

Own and scale the end-to-end customer journey, build data-driven CX systems, and lead multiple teams to improve customer outcomes and retention. | Extensive experience in customer success, SaaS, and leadership roles, with strong analytical and process design skills, and experience working with enterprise clients and technical products. | ABOUT THE ROLE We’re looking for a Vice President of Customer Experience to own and scale Retool’s end-to-end post-sales customer journey. This leader will be deeply data- and process-driven, with a strong track record of building high-performing teams and operational systems that drive customer outcomes, retention, and expansion. You will lead our Solutions Engineers, Solutions Architects, Technology Account Managers, and Support organizations, aligning them under a unified operating model with clear metrics, processes, and accountability. This role is both strategic and hands-on, ideal for a leader who thrives at the intersection of customer empathy, analytics, and execution. IN THIS ROLE, YOU’LL: Own the end-to-end customer experience from onboarding through renewal and expansion, ensuring consistency, quality, and measurable impact. Build and operate a data-driven CX organization, defining KPIs across adoption, time-to-value, support performance, retention, and expansion. Design scalable processes and operating rhythms that support rapid growth without sacrificing customer outcomes. Lead and develop senior managers across Solutions Engineering, Solutions Architecture, Technology Account Management, and Support. Partner closely with Sales, Product, and Engineering to close feedback loops and influence roadmap priorities based on customer data. Standardize customer engagement models while allowing flexibility for different segments (SMB, Mid-Market, Enterprise). Drive tooling and systems strategy for customer experience (CRM, support platforms, analytics, customer health scoring). Forecast capacity and performance, ensuring teams are appropriately staffed and resourced as the business scales. Represent the voice of the customer at the executive level, grounding decisions in both qualitative insights and quantitative analysis. THE SKILLSET YOU’LL BRING: 12+ years of experience in customer experience, customer success, professional services, or post-sales leadership roles, ideally in B2B SaaS. Proven experience leading multi-function post-sales organizations at scale. Strong analytical mindset with a history of building dashboards, metrics, and operating cadences that drive results. Deep understanding of process design, systems, and change management. Experience working closely with enterprise customers and complex technical products. Ability to balance customer advocacy with business outcomes. Exceptional people leader with a track record of attracting, developing, and retaining top talent. Clear, confident communicator who can operate effectively at the executive level. Nice to Have Experience with developer-focused or low-code / internal tools platforms. Background in Solutions Engineering or technical services. Experience scaling CX functions through periods of rapid growth.

Lead procurement strategy, vendor negotiations, and process optimization for a rapidly scaling SaaS company. | 8+ years in procurement or vendor management, experience with SaaS/cloud contracts, cross-functional collaboration, and contract review skills. | WHY WE’RE LOOKING FOR YOU: Retool is seeking a Senior Manager, Procurement & Strategic Sourcing to build and own our procurement function as the company continues to scale. As Retool grows, so does the complexity and importance of our vendor ecosystem. We’re looking for a strategic, hands-on procurement leader who can drive high-impact sourcing decisions, lead complex negotiations, and establish scalable procurement processes that support long-term growth. This role will serve as the strategic owner of vendor sourcing, negotiations, and procurement operations, partnering closely with Finance, Legal, IT, Security, and business leaders across the company. WHO YOU'LL WORK WITH You will join a dynamic, growing Finance team that aspires to serve customers across the business with high-quality financial reporting and insights. You will report to the VP, Controller, and partner closely with stakeholders across Finance, Legal, IT, Security, and functional teams throughout Retool as we establish the processes and infrastructure required to support a rapidly scaling business. WHAT YOU’LL DO: Own Retool’s procurement and strategic sourcing strategy across SaaS, cloud infrastructure, marketing, professional services, and other key spend categories Lead high-impact vendor negotiations for new contracts and renewals, with a focus on pricing optimization, flexibility, and risk management Establish and maintain a forward-looking renewal calendar and track savings and cost-avoidance initiatives Partner with spend owners to right-size usage, consolidate vendors, and prioritize sourcing efforts based on ROI Optimize procurement workflows, policies, and tooling to improve efficiency, auditability, and employee experience Serve as the primary point of contact for procurement-related escalations and vendor management Develop procurement playbooks, best practices, and governance that scale with the business THE SKILLSET YOU'LL BRING: 8+ years of experience in procurement, strategic sourcing, or vendor management Proven track record negotiating complex SaaS and cloud contracts Strong commercial judgment and the ability to prioritize high-impact negotiations Experience partnering cross-functionally with Finance, Legal, IT, Security, and senior business leaders Comfort reviewing and redlining commercial contract terms Highly organized, pragmatic, and able to operate both strategically and hands-on Nice to have: Legal or contracts background Experience in high-growth SaaS or technology companies Familiarity with procurement or SaaS management tools (e.g., Airbase, Zip, Coupa, Zylo, Vendr, Tropic)

Serve as a technical liaison to ensure customer success, onboarding, and expanding usage of the platform, while addressing technical challenges and fostering strong relationships. | Requires 2+ years in a technical customer-facing role, with experience in SQL, APIs, and application development, along with strong communication skills. | WHY WE'RE LOOKING FOR YOU Over the past year, our business has been expanding at breakneck speed and we’ve been taking on more, and larger, customers. We’re looking to grow our post-sales team to partner closely with our strategic customers and help onboard them to the Retool platform. The ideal candidate for this role should be able to think about the growth strategy of an account and work with our customers through the technical details of deploying Retool at scale. If you love engineering but want to be customer-facing while solving complex problems, this is the role for you! WHAT YOU'LL DO Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts. With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool. From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers. WHO YOU'LL WORK WITH As a TAM, you'll collaborate with a dedicated team, including account executives, professional services, sales engineers, and support engineers. Together, you'll work to ensure that customers are healthy and receiving value from their investment in Retool. WHAT YOU'LL DO: Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business. Establish regular touch points to review customer usage, health, and expansion opportunities. Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies. Document customer use cases and success stories for case studies, testimonials, and EBRs. Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution. Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives. Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts. Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams. Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training. Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources. Contribute to the growth and development of the TAM team by participating in the hiring process. THE SKILLSET YOU'LL BRING: 2+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, Implementation Consultant, or Support Engineer. Computer Science degree or experience building applications with SQL, Javascript, and APIs. Familiarity with both front-end and back-end development concepts. Ability to navigate and solve open-ended technical challenges in dynamic environments. Proven capability to address technical concerns and provide solutions in real-time customer discussions. Experience cultivating strong, trust-based client relationships through consistent, proactive outreach and guidance. Proven ability to anticipate customer needs and address account risks or opportunities. Exceptional written and verbal communication skills.

Lead and optimize GTM & Sales onboarding programs, collaborate with cross-functional teams, and drive scalable enablement initiatives. | 3-5 years in Revenue/GTM Enablement, deep SaaS sales methodology knowledge, strong technical acumen, and excellent facilitation skills. | WHY WE’RE LOOKING FOR YOU: The Revenue Enablement team is looking for a stellar teammate who will help us predictably hire/onboard/ramp exceptional talent and scale the GTM function. You’re a strategic thinker and problem solver who is able to fluently zoom in/out with stakeholders at all levels, dives into open-ended questions with enthusiasm to create clarity, and implements solutions that have scalable, lasting impact on the business. As a critical force multiplier, you’ll set the path for excellence in GTM & Sales onboarding, invest in the continued growth & development of our field reps and managers, and contribute meaningfully to metrics like time to productivity and average attainment across the Revenue org. WHO YOU'LL WORK WITH The Revenue Enablement team exists to empower internal GTM teams, customers, and partners with skills, processes, and tools needed to accelerate time to value, deliver a world-class customer experience, and drive strategic business outcomes. You’ll join an incredible team of talented, curious, empathetic, high-ownership peers passionate about promoting a culture of continuous learning. In addition to working with the rest of the Enablement team, you will partner with teams across the business (GTM Leadership, Revenue Operations, Product Marketing, People/HR, Finance, etc.) as we continue to establish processes, programs, and the scalable infrastructure required to support our growing business. WHAT YOU’LL DO: Lead the Field Activation practice at Retool - “activating” customer-facing teams to accelerate their value delivery to prospects and customers Own/maintain/iterate on existing GTM & Sales onboarding bootcamps and role-based everboarding tracks Proactively raise trends & recommended actions for improving field effectiveness and influence executive strategy/decision-making Evaluate our sales methodology for ongoing effectiveness and regularly update our customer engagement process with relevant artifacts grounded on expertise and field best practices Lead with a data-driven approach to program planning/execution/reinforcement so that all programs have the desired impact on field effectiveness Work with GTM leadership on building/launching/landing adoption on repeatable playbooks that help scale knowledge broadly across different segments Align with GTM leadership & People teams to drive internal career development and manager enablement initiatives Collaborate with the rest of the Revenue Enablement team to ensure consistency in brand/voice for Enablement initiatives & training programs Partner with Marketing on messaging alignment & Sales collateral development Assist the Channel Partnerships team on Partner Sales training collateral development Consult on Enablement/Field Activation best practices for the broader organization Regularly travel to hub offices to deliver ILT programs THE SKILLSET YOU'LL BRING: 3-5 years in Revenue/GTM Enablement roles (must have prior experience owning GTM & Sales onboarding programs) Deep understanding of B2B SaaS Sales methodologies and experience implementing consultative, value-based selling within the context of developer-facing, horizontal platforms Strong technical acumen to understand and enable field teams on a technical product with horizontal use cases Exceptional communication & interpersonal skills, able to communicate and build stakeholder relationships at all levels Expert facilitation & presentation skills, able to distill complex concepts into digestible bites and deliver tailored, highly engaging training sessions for diverse audiences Structured thinking, active listening, and deep customer empathy that allow you to quickly identify patterns, build frameworks, and unlock the “aha” moments Strong project/program management skills, able to own projects end-to-end autonomously and deliver with high quality & on time Effective prioritization, able to quickly discern high-impact, high-urgency projects and manage stakeholder requests Leads programs with systems thinking and scale Highly collaborative style with strong influence skills to partner cross-functionally with diverse stakeholders and cultivate a reputation as being innovative, thoughtful, accountable, and reliable

Manage client accounts to drive renewals, expansions, and revenue growth through strategic sales processes and customer relationship management. | Mid-market sales or customer service experience with consistent quota achievement, strong communication, negotiation skills, and proficiency with CRM tools. | ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU: At Retool, client relationships are our top priority. We're seeking a dedicated and personable account manager to maintain client accounts, ensure customers derive value, manage renewals, identify expansion opportunities, and serve as their primary point of contact. The ideal candidate is passionate about sales, driven to hit targets, and committed to providing exceptional customer service. If you love building meaningful, long-lasting relationships that drive our business forward, you'll thrive in this role. WHAT YOU'LL DO: Close net new revenue through customer expansion and cross-selling new Retool products. Execute successful contract renewals. Drive quality pipeline growth with new products, application use cases, product updates, and marketing-driven events. Understand our customer use cases and their business initiatives to optimize Retool usage and to introduce new use case ideas. Deliver optimal forecasts and commercial outcomes by running strategic sales processes with a consistent sales methodology (MEDDPICC, Value Based selling). Evaluate core usage trends, articulate Retool's impact, and provide strategic recommendations during account reviews. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution. Manage customer expectations with clear communication skills and reliable follow ups. WHO YOU'LL WORK WITH: As an Account Manager, you'll work cross-functionally with internal teams, including account executives, sales engineers, technical account managers, deal desk, and legal. THE SKILLSET YOU'LL BRING: Professional experience in a sales or customer service role in the mid-market space (0-100 employees). Consistent track record of hitting and exceeding quotas for new and expansion business. Ability to conduct discovery calls to identify opportunities and build pipeline. Strong multitasking and organizational skills. Excellent written and verbal communication skills. Demonstrated ability to position proposals, negotiate terms, and close deals. PREFERRED QUALIFICATIONS: Proven track record of meeting or exceeding quotas and receiving positive customer feedback. Proficiency with common customer relationship management software, such as Outreach, Salesforce and LinkedIn SalesNavigator. Professional certification a plus (ex: from Strategic Account Management Association). For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. San Francisco $127,600—$204,800 USD Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.