Restaurant365

Manage and scale strategic partner relationships to drive revenue, orchestrate sales plays and co-marketing events, and lead cross-functional collaboration. | 6-10+ years in strategic partnerships/channel sales with experience in POS/payments/restaurant tech, strong Salesforce and RevOps skills, and executive presence. | Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! R365 is scaling a multi-year growth plan through national partners such as Toast, Square, inKind. This role owns one or more priority partners and turns them into consistent pipeline and revenue while building field-to-field muscle between R365 sellers and partner teams; within each partner’s branding/PR constraints. We are looking for a Strategic Partner Manager, POS to own and scale assigned strategic partners to deliver sourced & influenced revenue, deepen executive and field alignment, and operationalize repeatable plays across regions/segments—while protecting customer outcomes and the R365 brand. How you'll add value: • Relationship leadership: Primary POC for assigned partner(s); multi-thread at corporate and field levels; run governance: monthly working sessions, quarterly executive QBRs, annual planning (co-marketing, events, field priorities); translate exec alignment into field execution (pair R365 sellers with partner reps, stand up joint account plans, clear blockers). • Pipeline & field orchestration: Build and execute market plays (ICP, talk tracks, outreach sequences) aligned to partner calendars (events, campaigns) and regional priorities; operationalize lead routing and attribution (xDR AE; partner-assist before UQ); forecast partner-sourced pipeline with RevOps; inspect deals weekly; accelerate cycles by pulling the right partner stakeholders into customer conversations. • Events & co-marketing: Own the annual events plan (roadshows, co-webinars, regional showcases); goals, budgets/MDF, staffing, post-mortems; drive co-branded campaigns (email, social, landing pages, one-pagers, case studies) within partner brand and PR rules; capture customer stories and ROI proof; package for partner field use and R365 sellers. • Enablement & training (with Revenue Enablement): Launch “Selling with [Partner]” enablement path; deliver live trainings to R365 sellers and partner field teams as permitted; maintain field kits (territory briefs, event checklists, email/Slack templates, JBP/QBR templates, objection handling). • Partner ops & analytics: Build dashboards/scorecards (leads, meetings, SQLs, win rate, cycle time, sourced/influenced ARR, event ROI, coverage); enforce SFDC/PRM hygiene; own QBR packs and executive readouts; track MDF usage, brand/PR compliance, and partner feedback; surface risks with corrective actions. • Cross-functional leadership: Work hand-in-glove with Sales (ENT/Commercial/Growth), Partner Marketing, Enablement, Product/Strategy, Services/PSM, RevOps, Finance, and Legal; provide structured Voice-of-Partner to Product/Strategy (integration gaps, roadmap alignment) and to Marketing (content priorities). • Travel: ~25-35% What you'll need to be successful in this role: • 6–10+ years in strategic partnerships/channel sales with national partners (POS/payments/distributor/platform or restaurant tech strongly preferred). • Proven record scaling sourced pipeline through partners (regional orchestration, events, co-marketing, sales plays) and hitting revenue targets. • Deep familiarity with enterprise + field co-sell motions; strong SFDC/PRM/RevOps discipline. • Executive presence and influence without authority—from field rep to C-suite, internal and partner-side. • Tools: Salesforce (Leads/Opps/Campaigns/PRM), BI (Looker/Tableau), Google Workspace, Monday/Asana/Jira, Outreach/Salesloft, event platforms. R365 Team Member Benefits & Perks • This position has a salary of $100,000 - $150,000/year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. • Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives #LI-JZ1 DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

Manage and scale the partnership with US Foods through relationship building, co-marketing, sales enablement, and operational execution. | 6-10+ years in strategic partnerships or channel sales in foodservice or restaurant tech, strong RevOps and Salesforce discipline, and experience with national account management. | Note: The job is a remote job and is open to candidates in USA. Restaurant365 is a SaaS company disrupting the restaurant industry with its cloud-based platform for accounting and back-office operations. They are seeking a Strategic Partnership Manager to own and scale the partnership with US Foods, focusing on building relationships, driving pipeline and revenue, and operationalizing co-marketing strategies. Responsibilities • Serve as primary POC for US Foods nationally; build multi‑threaded relationships across corporate, divisional leadership, ROCs, and TMs; run a structured governance cadence: monthly working sessions, quarterly executive QBRs, annual planning (co‑marketing, events, field priorities); translate executive alignment into field execution—pair R365 sellers with USF counterparts, stand up joint account plans, and remove blockers fast. • Build and execute market plays (ICP targeting, scripts, outreach sequences, objection handling) aligned to food shows, ROC calendars, and local priorities; operationalize lead routing (BDR first, AE partner‑assist before UQ), ensure attribution, and forecast partner‑sourced pipeline with RevOps; inspect deals weekly; accelerate cycles by pulling the right USF stakeholders into mutual customer conversations. • Own the annual events calendar (mini/local shows, regional shows, district trainings); set goals, budgets, staffing, and post‑mortems; drive co‑branded campaigns (email, social, landing pages, one‑pagers, case studies). Manage approvals and ensure message/brand discipline; stand up customer storytelling—capture case studies, ROI data, and references; package them for USF field use and R365 sellers. • Launch and maintain a “Selling with US Foods” enablement path for R365 sellers in collaboration with Revenue Enablement; deliver live enablement to USF ROCs and TMs; maintain talk tracks, objection handling, and field kits (territory briefs, event checklists, email/Slack templates, QBR templates); ensure sellers know how to leverage US Foods programs (e.g., CHECK Business Tools, reimbursement initiatives) to open doors. • Build dashboards/scorecards (leads, meetings, SQLs, win rates, cycle length, sourced/influenced ARR, event ROI, division coverage); enforce process hygiene in Salesforce/PRM; drive automation with RevOps; own QBR materials and executive readouts; track MDF usage, legal/brand compliance, and partner feedback; proactively surface risks and corrective actions. • Work hand‑in‑glove with Sales, Marketing, Enablement, Product/SENG, Finance, Legal, and RevOps to execute the USF plan; provide structured Voice of Partner feedback to Product (integration gaps, VPT/punch‑through needs) and to Marketing (content, campaigns); partner with the VP, Ecosystem to identify adjacent commercial opportunities (ancillary offerings, bundled motions) that align to our roadmap. • Travel: ~30% Skills • 6–10+ years in strategic partnerships/channel sales (F&B distributor, POS, or restaurant tech strongly preferred) with national account ownership. • Proven track record scaling sourced pipeline through partners (division‑level orchestration, events, co‑marketing, sales plays) and hitting revenue targets. • Deep familiarity with restaurant sales motions, distributor organizations (ROCs/TMs), and co‑selling at the field level. • Hands‑on operator: you build process, run the playbook, and jump on a plane to fix it in market when needed. • Strong RevOps/SFDC/PRM discipline; you live in dashboards and insist on attribution accuracy. • Executive presence and influence without authority—comfortable from field rep to C‑suite, internally and with partners. • Experience with US Foods partnership mechanics, VPT/punch‑through ordering flows, or R365 platform knowledge. Benefits • Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives Company Overview • Restaurant365 is an enterprise management software for restaurants that provides accounting, inventory, scheduling, and payroll solutions. It was founded in 2011, and is headquartered in Irvine, California, USA, with a workforce of 501-1000 employees. Its website is https://www.restaurant365.com.

Lead and manage strategic customer success programs ensuring cross-functional alignment, operational excellence, and measurable impact on customer retention and business growth. | Bachelor's degree, 5+ years business experience ideally in SaaS, 3+ years program/project management, strong communication, analytical skills, familiarity with PM tools, and ability to drive initiatives autonomously. | Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Customer Success Operations Program Manager will play a key role in ensuring the successful execution of strategic initiatives within our Customer Success and Support (CS&S) organization. Reporting to the Sr. Director of Customer Strategy and Operations, this role will partner with leaders and teams across CS&S and the broader business to track progress, address challenges, and remove roadblocks that could delay key projects. Your ability to translate complex projects into actionable steps and measurable results will be key to our success. How you'll add value: • Lead Strategic Programs: Drive high-priority initiatives from planning to delivery, ensuring they deliver measurable impact on customer experience, retention, and business growth. • Enable Cross-Functional Success:Partner with Customer Success, Sales, Systems, andProduct teams to ensure seamless execution and alignment across functions. • Plan, Govern & Communicate: Define program scope, success metrics, timelines, and tracking methods, ensuring regular communication with stakeholders to drive alignment and accountability. • Escalate & Resolve Critical Issues: Escalate high-priority issues to ensure prompt resolution and capture lessons learned to drive continuous improvement. • Operational Excellence: Create and maintain documentation, workflows, and reporting frameworks to drive consistency, scalability, and transparency. • Change Management: Facilitate adoption of new processes, tools, and programs across cross-functional teams. • Process Optimization: Identify opportunities for automation, efficiency gains, and adoption of best practices. • Data-Driven Insights: Analyze program data and KPIs to measure performance, identify trends, and recommend improvements. Build feedback loops with internal teams and customers to continually refine and optimize programs. What you'll need to be successful in this role: • Bachelor's degree in business, operations, or a related field • 5+ years of business experience, in the SaaS industry ideally in a GTM role • 3+ years of program or projectmanagement experience, with a proven track recordof delivering cross-functional, complex initiatives involving multiple stakeholders • Exceptional written and verbal communication skills, with experience presenting to executive audiences • Strong organizational, analytical, and problem-solving skills, with sound decision-making abilities • Familiaritywith project management and collaboration tools (e.g., Monday, Smartsheet, Jira, Confluence) • Proven ability to operate autonomously, take initiative, and drive programs forward in a fast-paced, high-growth SaaS environment • Proficiency in data analysis and reporting; experience with CS tools (e.g., Gainsight, Zendesk, Salesforce, etc.) is a plus • Experience with process improvement methodologies (Lean, Six Sigma, etc.) is a plus R365 Team Member Benefits & Compensation • This position has a salary range of $96,400-$144,600. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. • Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives #BI-Remote #LI-JZ1 DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.