Resource Innovations

Lead rebate fulfillment and customer service delivery programs, manage teams, and improve operational efficiency. | Requires 7+ years of team management, client management experience, and technology implementation skills, with specific experience in call center and fulfillment technologies. | Resource Innovations (RI) is seeking a Manager, Customer Service and Rebate Processing to join our growing team. We are looking for a highly skilled, people-centered leader with a strong background in customer service operations, rebate fulfillment, and large-scale program delivery. In this role, you will lead high-performing teams responsible for delivering exceptional customer experiences while ensuring timely, accurate, and compliant rebate processing across multiple utility programs. Resource Innovations is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we are continuously expanding our portfolio of clean energy solutions to help utilities navigate increasingly complex challenges—load flexibility, electrification, and carbon reduction. With every step, we’re leading the charge to power change. Key Responsibilities Lead end-to-end operations for rebate fulfillment and customer service delivery programs across multiple utility clients. Directly supervise a team of 4–6 Program Managers and indirectly manage a workforce of 50–60 employees in a fast-paced, time-sensitive environment. Partner closely with the Delivery Director to ensure departmental goals, initiatives, and program designs are effectively implemented across Client Services teams. Design, develop, maintain, and continuously improve departmental reports, dashboards, and operational tools. Develop, implement, and maintain quality assurance protocols to ensure consistent service excellence. Ensure production and call center performance meets internal and external KPI targets; make intraday, weekly, and monthly adjustments as needed. Foster a strong, inclusive team culture focused on recognition, accountability, professional development, and engagement. Oversee department safety compliance and timecard accuracy. Ensure employee and supervisor coaching, performance, and interaction metrics meet established KPIs. Leverage historical and real-time data to ensure appropriate staffing levels across call queues and production workflows. Collaborate cross-functionally with Account Management, Reporting, Recruiting, Training, and Continuous Improvement teams. Lead problem resolution efforts, working across teams to address operational and client-facing challenges. Analyze staffing needs and attrition trends to ensure departmental KPIs are achieved within budget constraints. Support business development initiatives, including proposal reviews, best-and-final responses, and client presentations. 7+ years of team management and supervisory experience, including direct reports and delivery of team-based goals. 4+ years of client management experience (e.g., business development, program implementation, or account management). 3+ years of experience planning or implementing technology solutions to improve operational efficiency. Preferred Experience and Qualifications Intermediate to advanced Microsoft Excel skills (Pivot Tables, Lookups, Index/Match, charts, and graphs). 2+ years of experience with call center technologies (IVR, call routing, call tracking, workforce optimization). 2+ years of experience with processing or fulfillment technologies (Oracle, iEnergy, or similar platforms). Proven experience leading large-scale culture and engagement initiatives. Proven ability to establish performance measurement frameworks that support service expansion and new client acquisition. PMP certification preferred. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $75k-$90k In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Lead and manage rebate fulfillment and customer service programs, oversee teams, and collaborate cross-functionally to ensure performance and client satisfaction. | Extensive team management, client management, experience with technology solutions for operations, and familiarity with call center and fulfillment platforms. | Job Description: • Lead end-to-end operations for rebate fulfillment and customer service delivery programs across multiple utility clients. • Directly supervise a team of 4–6 Program Managers and indirectly manage a workforce of 50–60 employees in a fast-paced, time-sensitive environment. • Partner closely with the Delivery Director to ensure departmental goals, initiatives, and program designs are effectively implemented across Client Services teams. • Design, develop, maintain, and continuously improve departmental reports, dashboards, and operational tools. • Develop, implement, and maintain quality assurance protocols to ensure consistent service excellence. • Ensure production and call center performance meets internal and external KPI targets; make intraday, weekly, and monthly adjustments as needed. • Foster a strong, inclusive team culture focused on recognition, accountability, professional development, and engagement. • Oversee department safety compliance and timecard accuracy. • Ensure employee and supervisor coaching, performance, and interaction metrics meet established KPIs. • Leverage historical and real-time data to ensure appropriate staffing levels across call queues and production workflows. • Collaborate cross-functionally with Account Management, Reporting, Recruiting, Training, and Continuous Improvement teams. • Lead problem resolution efforts, working across teams to address operational and client-facing challenges. • Analyze staffing needs and attrition trends to ensure departmental KPIs are achieved within budget constraints. • Support business development initiatives, including proposal reviews, best-and-final responses, and client presentations. Requirements: • 7+ years of team management and supervisory experience, including direct reports and delivery of team-based goals. • 4+ years of client management experience (e.g., business development, program implementation, or account management). • 3+ years of experience planning or implementing technology solutions to improve operational efficiency. • Intermediate to advanced Microsoft Excel skills (Pivot Tables, Lookups, Index/Match, charts, and graphs). • 2+ years of experience with call center technologies (IVR, call routing, call tracking, workforce optimization). • 2+ years of experience with processing or fulfillment technologies (Oracle, iEnergy, or similar platforms). • Proven experience leading large-scale culture and engagement initiatives. • Proven ability to establish performance measurement frameworks that support service expansion and new client acquisition. • PMP certification preferred. Benefits: • Health, dental, and vision insurance • 401(k)-retirement plan with employer matching • Three weeks of paid vacation per year • Paid holidays • Discretionary annual bonus

Oversee and enhance energy efficiency program delivery, build client relationships, and lead team performance. | Requires 5+ years in energy efficiency or load management programs, 3+ years of team leadership, and utility collaboration experience. | Resource Innovations is seeking a dynamic, client-focused Energy Efficiency Program Delivery Director with significant experience managing energy efficiency, load management, and other customer-centric programs to join our growing team in Arizona. As an Energy Efficiency Program Delivery Director, you will not only oversee the Customer Program Delivery Team based in Chandler, AZ, but also serve as a trusted partner to our clients across Arizona, New Mexico, and Nevada—deeply engaging with them to understand their priorities, anticipate needs, and co-create innovative solutions aligned with their strategic direction. This highly visible role is responsible for resource planning, budgeting, forecasting, and driving both innovation and continuous improvement in program delivery. The Energy Efficiency Program Delivery Director will build upon and enhance successful programs, identify opportunities for strategic growth, and develop tailored approaches that help our clients achieve and exceed their goals. This position requires exceptional relationship-building skills, strategic vision, and the ability to foster a culture centered on client success and measurable impact. The Energy Efficiency Program Delivery Director directly oversees 3–4 managers and 10+ indirect team members administering a mature business energy efficiency portfolio—spanning small business, midstream, and large commercial programs—while working in close partnership with the Director of Business Development to expand and evolve our utility-focused solutions. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Lead and strengthen strategic client relationships, serving as a trusted advisor who proactively identifies opportunities to build on existing successes and advance client objectives. Engage directly with client leadership to co-develop forward-looking strategies that align with their evolving goals, regulatory environment, and market conditions. Translate client priorities into actionable delivery plans, ensuring programs are innovative, high-quality, and impactful. Promptly address and resolve client concerns, reinforcing confidence and long-term collaboration. Ensure quality of services, contract compliance, and achievement of performance metrics, while meeting or exceeding delivery schedules for multiple concurrent projects. Secure and align staffing and resources to meet program goals, drawing from cross-functional teams or new hires as needed. Maintain financial accountability for assigned projects, ensuring adherence to budgets, revenue targets, and profitability goals. Collaborate with Business Development and other practice areas to identify and capture new opportunities in alignment with client strategies. Provide accurate forecasts and strategic insights to support corporate and division planning. Mentor and develop staff with a focus on enhancing client engagement skills, technical expertise, and innovative problem-solving. Other duties as assigned. Located or willing to relocate to the greater Phoenix, AZ area Bachelor’s degree 5+ years managing or implementing energy efficiency, demand response, or load management programs for North American utilities. 3+ years of team leadership experience with a track record of driving strong client engagement and results. 2+ years of experience collaborating with utilities, with strong knowledge of regional priorities, key regulatory rulings, and energy efficiency program structures. Proven ability to design and deliver innovative solutions that align with client strategic goals and improve existing program outcomes. Ability to travel locally up to 20% of the time. Interest in sustainability and passionate about making a meaningful impact on the environment. Preferred skills, education and experience Master's degree Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Lead and mentor engineering teams to deliver energy efficiency projects, ensuring quality and technical excellence. | Requires 8+ years in energy efficiency or building efficiency, with strong mechanical and electrical systems knowledge, and project management skills. | Resource Innovations is seeking an Engineering Manager to join our growing team in Illinois. We are seeking a highly skilled and motivated Engineering Manager with a strong background in custom and energy management DSM program engineering to join our dynamic team. As an Engineering Manager with Resource Innovations, you will lead, mentor, and provide oversight of engineers to help customers reduce energy consumption and save money at their facilities by identifying potential energy savings measures, quantifying and summarizing project economics, supporting project implementation, and verifying installation. We are searching for the right mix of leadership, technical ability, program expertise, and interpersonal skills to oversee the delivery of technical services in this region. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Support RI’s utility programs under the direction of the Program Manager to achieve program energy savings goals. Produce high quality deliverables (reports and spreadsheets) with limited QC review Forge and maintain excellent relationships with client(s) and engineering firms Deliver excellent customer service to customers (commercial and industrial customers, utility clients, and program staff). Be a champion for energy efficiency (projects and the approach): identify barriers and propose solutions. Maintain quality of deliverables with limited QC review and promote continuous improvement. Manage technical aspects of project reviews and mentor reviewing engineers to improve their skills. Provide timely technical and program feedback, listen to customer needs, set expectations appropriately, and deliver what you promise. Maintain the highest level of quality control of deliverable products (for your work and others), demonstrating technical excellence, objectivity, and clarity while maintaining project schedules. Maintain and routinely update existing engineering analysis tools and software including energy modeling, engineering economic analysis, and/or simulation software used to quantify energy impacts of recommendation. Provide technical assistance to support energy efficiency project implementation. Support may include calculations, scope development, implementation details, and/or impacts on operations. Mentor and train junior engineers on various energy efficiency projects, including energy auditing, Measurement & Verification, and commissioning/retro-commissioning. Conduct retro-commissioning investigation and verification services, as needed. Conduct measurement and verification of energy savings, as warranted. Write technical reports summarizing results from energy audits and/or retro-commissioning services to quantify savings amounts and incentive payments. Other duties as assigned. Bachelor’s or master’s degree in mechanical engineering, or similar A strong understanding of mechanical and electrical systems and principals including: HVAC and refrigeration, thermal and fluid systems, motors, lighting and/or other commercial and industrial systems 8+ years of experience within the energy efficiency or building efficiency industry Ability to work independently and manage multiple projects while meeting deliverable deadlines and budgets Excellent writing, interpersonal, presentation, and analytical skills Ability to effectively distill and convey complex ideas into concise conversation/emails Comfortable managing projects and workflows with variable levels of ambiguity Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) with ability to integrate AI tools (such as Copilot) into daily workflows to improve efficiency and deliverable quality Must be able to travel locally up to approximately 20% of the time Interest in sustainability and passionate about making a meaningful impact on the environment. Preferred skills, education and experience P.E. in mechanical engineering and/or CEM certification Design and specification of HVAC, electrical, building automation/controls Expertise in commissioning, retro-commissioning, and monitoring-based commissioning procedures, including Fault Detection and Diagnostic (FDD) software integration Building and energy modeling/simulation tools (e.g. DOE-2, eQuest, EnergyPlus, Trane Trace, ECAM) Familiarity with HVAC and electrical measurement equipment and how to use it About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $110k-$120k. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Oversee engineering functions, ensure quality and best practices, mentor teams, and support client projects in energy demand management. | Requires extensive engineering experience in energy efficiency, leadership skills, and technical expertise in energy modeling and systems. | Resource Innovations is currently seeking a Director of Engineering - Utility Demand Side Management (DSM) for our Solutions Delivery Business Unit in Chicago, IL. This position will be responsible for overseeing engineering functions and teams. The mission of the Director of Engineering is to ensure the Engineering function within Resource Innovations (RI) provides best in class engineering services for contracts RI delivers to electric and gas utilities and/or energy end-users. The Director of Engineering will ensure their Engineering team is leveraging industry and organizational best practices and that the development, maintenance, and application of engineering tools are being done so in a high-quality fashion. The Director of Engineering will directly supervise Engineering Managers and will support the recruitment, development, and resource balancing of the Engineering resources to support existing and new contracts focused on commercial, industrial, agricultural, residential and multifamily sectors. Our expert technical capabilities, as well as our oral and written skills, are critical to our success; therefore, the Director of Engineering will provide leadership, mentorship, technical support, quality control reviews, communications around best practices and emerging technologies, process direction, and facilitate the creation of processes and tools to ensure consistent and quality deliverables for our utility clients and their customers. The Director of Engineering will keep their personal technical and customer service skills sharp by continuing to support engineering services. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Leadership Act as a trusted technical advisor to engineers, program teams, and leadership. Ensure engineering team skills and qualifications align with contract requirements. Collaborate with organizational leaders to ensure engineering resources effectively support client contracts (skills, availability, etc.). Support talent processes including recruiting, interviewing, onboarding, and training. Coach and mentor engineers, partnering with Directors to plan for future development needs. Make sound decisions quickly, even in uncertain situations, and guide others to do the same. Model accountability, taking ownership of your work and holding team members to the same standard. Continuous improvement Promote ongoing education (internal and external) to keep the engineering team current and a reliable resource on emerging technologies. Facilitate technical working groups to share best practices, tools, and innovations across the engineering function. Encourage continuous improvement, including updating standard tools and refining processes to reduce inefficiencies. Research cost-effective technologies that maintain technical accuracy and improve operational efficiency. Maintain high-quality deliverables and communication, reviewing for technical accuracy and consistency. Provide feedback to engineers and managers, ensuring deliverables meet standards and client expectations. Oversee client communications, periodically reviewing messages to ensure clarity and minimize unnecessary requests. Support resource planning, aligning staffing with project forecasts and budget constraints. Monitor project time and effort, identifying opportunities to improve processes and profitability. Identify and relay client concerns to program teams to enhance deliverables and practices. Facilitate knowledge sharing among engineers at regional, state, and national levels. Managing technical aspects of engineering services Provide technical guidance on complex project reviews and data needs to ensure efficient and timely evaluations. Conduct quality control (QC) reviews for high-impact projects involving savings, incentives, or other critical outcomes. Review and approve measurement and verification (M&V) plans as needed. Perform other duties as assigned. Bachelor’s or master’s degree in engineering, mechanical, electrical, building science, or similar Minimum 12 years of experience within energy efficiency, building efficiency industry, demand management, or energy management At least 5 years of leadership experience At least 5 years of hands-on engineering experience in an individual contributor role Excellent attention to detail, writing, interpersonal, training and analytical skills Demonstrated ability to manage teams, clients, and time effectively, consistently meeting deadlines and anticipating potential challenges. Exceptional communication skills—listening, oral, written, and presentations—paired with strong problem-solving and decision-making abilities and ability to influence outcomes through clear, data-supported dialogue with clients and third parties. Proven expertise in energy calculations and analysis tools and methods Computer proficiency including Microsoft Office, Excel, and other cloud-based computing platforms Willingness to travel as business needs require Preferred skills or experience P.E. in Mechanical or Electrical Engineering, with additional certifications in energy (e.g., CEA, CEM, CBCP, CDSM, CMVP, CP EnMS) Technical expertise in energy auditing and retro-commissioning, with practical experience applying these methods to improve building performance and efficiency. Experience working with mechanical and electrical contractors Hands-on experience with mechanical, electrical, and control systems High level technical skill with mechanical/electrical systems coupled with a strong knowledge of building controls systems/software-based monitoring platforms, energy management, and commissioning processes with the ability to run deep analytics and develop insights Demonstrated proficiency with energy modeling platforms and software Demonstrated continuous improvement of programs, processes, systems, tools, or software About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $140,000 - $190,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Build and lead a comprehensive customer success program, including account planning, VoC, and advisory councils, to enhance client outcomes and retention. | Over 8-12 years of B2B customer success leadership, experience with enterprise software, and proven ability to engage executive sponsors and build scalable programs. | Resource Innovations is seeking a Director of Customer Success to build and lead Resource Innovations’ Customer Success function end-to-end, ensuring our utility, public sector, and commercial clients achieve measurable value from RI’s consulting, advisory, and software solutions. This role will establish scalable customer success practices that deepen long-term partnerships, drive retention, and support RI’s mission to accelerate clean energy and decarbonization outcomes. Key responsibilities include institutionalizing strategic account planning across RI’s client portfolio; operationalizing a robust Voice of Customer (VoC) program to capture, analyze, and act on client feedback; and owning RI’s Customer Advisory Council to collaboratively shape product and service strategy alongside our clients. The Director will work cross-functionally with delivery, product, sales, and executive leadership to optimize value realization across both project-based engagements and recurring software customers, ensuring consistent, high-impact client experiences throughout the customer lifecycle. What you’ll own & drive 1) Account Planning (Governance & Routines) Build out RI’s account planning framework (coverage, cadence, and templates) across strategic accounts, integrating commercial, delivery, and product roadmaps. Lead quarterly Account Business Reviews and mid‑year plan refreshes; ensure risks, expansions, and executive asks are clearly surfaced and actioned. Build executive‑level visibility with dashboards (health, adoption, outcomes, pipeline signal) and crisp readouts for business line leaders. 2) Voice of Customer & Client Satisfaction (Program Owner) Own RI’s VoC program—methods (qualitative interviews + structured surveys), timing, analysis, and close‑loop actions—so feedback turns into measurable improvements. Internal materials already outline objectives for cadence, reporting, and pulse checks you will formalize and scale. Establish CSAT/NPS (or equivalent) targets per segment and translate insights into delivery, product, and process enhancements; track remediation completion and impact over time. Publish an executive VoC narrative each quarter with themes, wins, and prioritized fixes (with owners and dates). 3) Customer Advisory Council (CAC) (Strategy & Orchestration) Own RI’s Customer Advisory Council end‑to‑end: membership strategy, content agenda, facilitation, and post‑meeting action plans—partnering with Advisory, Product/Technology, Delivery, and Marketing. Existing agendas and structure notes provide a strong starting point to formalize cadence and outcomes. Convert CAC discussions into tangible roadmaps (offerings, delivery improvements, co‑innovation pilots) and public‑facing success stories (with approvals). 4) Outcomes, Health, and Growth Define the Customer Health model that blends success metrics across services and software (business outcomes, adoption/usage where applicable, program KPIs, relationship strength, financials). Build renewal/expansion risk discipline with playbooks (early warning, recovery, executive engagement), and partner with Sales/Advisory on expansion strategy rooted in demonstrated outcomes. Create closed‑loop connections with Delivery/Operations so operational excellence improvements map directly to customer‑perceived value. (Supports the enterprise priority to “Elevate Customer Success.”) 5) Team Leadership & Operating System Develop a plan to build out a scalable team and hire, coach, and lead a small but senior Customer Success team in partnership with our operations and delivery partners (regional coverage + strategic programs). Stand up the operating rhythm: weekly pipeline/health reviews, monthly account plan checkpoints, quarterly VoC/CAC synthesis, and executive readouts Lead development and execution of the RI annual customer success summit in partnership with the Executive Team. Define tooling requirements and standards (CRM and CS tooling), working with RevOps/IT for data pipelines, dashboards, and governance. 6) How this role partners across RI Advisory/Consulting & Delivery: Align on outcomes, operational improvements, and storylines for QBRs/CAC. Product/Technology: Channel VoC and CAC insights into product and data roadmaps; validate value realization with customers. Sales/Marketing: Coordinate expansion plays, customer references, and thought leadership from CAC outputs. Must‑have 8–12+ years leading B2B Customer Success / Client Services with material exposure to professional services/consulting and complex software (enterprise/B2B). Demonstrated success building or scaling account planning programs and VoC/CSAT/NPS at the enterprise level, including close‑the‑loop execution. Proven experience engaging executive client sponsors and running advisory councils/boards with tangible business outcomes. Data‑driven operator: builds health models, reads signal from noisy data, turns insight into action. Strong cross‑functional leadership partnering with Sales, Advisory/Consulting, Delivery/Operations, Product/Technology, and Marketing. Nice‑to‑have Energy/utility sector experience (DSM, grid/transmission, customer programs, or adjacent). Standing up tooling and analytics for CS at scale (CRM, BI, CS platforms). Executive facilitation credentials (e.g., running customer councils, executive roundtables). About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $150,000-180,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Oversee engineering functions, ensure quality and best practices, mentor teams, and support client contracts in energy management. | Requires extensive experience in energy efficiency, engineering leadership, technical expertise in energy calculations, and client management. | Resource Innovations is currently seeking a Director of Engineering - Utility Demand Side Management (DSM) for our Solutions Delivery Business Unit in Chicago, IL. This position will be responsible for overseeing engineering functions and teams. The mission of the Director of Engineering is to ensure the Engineering function within Resource Innovations (RI) provides best in class engineering services for contracts RI delivers to electric and gas utilities and/or energy end-users. The Director of Engineering will ensure their Engineering team is leveraging industry and organizational best practices and that the development, maintenance, and application of engineering tools are being done so in a high-quality fashion. The Director of Engineering will directly supervise Engineering Managers and will support the recruitment, development, and resource balancing of the Engineering resources to support existing and new contracts focused on commercial, industrial, agricultural, residential and multifamily sectors. Our expert technical capabilities, as well as our oral and written skills, are critical to our success; therefore, the Director of Engineering will provide leadership, mentorship, technical support, quality control reviews, communications around best practices and emerging technologies, process direction, and facilitate the creation of processes and tools to ensure consistent and quality deliverables for our utility clients and their customers. The Director of Engineering will keep their personal technical and customer service skills sharp by continuing to support engineering services. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Leadership Act as a trusted technical advisor to engineers, program teams, and leadership. Ensure engineering team skills and qualifications align with contract requirements. Collaborate with organizational leaders to ensure engineering resources effectively support client contracts (skills, availability, etc.). Support talent processes including recruiting, interviewing, onboarding, and training. Coach and mentor engineers, partnering with Directors to plan for future development needs. Make sound decisions quickly, even in uncertain situations, and guide others to do the same. Model accountability, taking ownership of your work and holding team members to the same standard. Continuous improvement Promote ongoing education (internal and external) to keep the engineering team current and a reliable resource on emerging technologies. Facilitate technical working groups to share best practices, tools, and innovations across the engineering function. Encourage continuous improvement, including updating standard tools and refining processes to reduce inefficiencies. Research cost-effective technologies that maintain technical accuracy and improve operational efficiency. Maintain high-quality deliverables and communication, reviewing for technical accuracy and consistency. Provide feedback to engineers and managers, ensuring deliverables meet standards and client expectations. Oversee client communications, periodically reviewing messages to ensure clarity and minimize unnecessary requests. Support resource planning, aligning staffing with project forecasts and budget constraints. Monitor project time and effort, identifying opportunities to improve processes and profitability. Identify and relay client concerns to program teams to enhance deliverables and practices. Facilitate knowledge sharing among engineers at regional, state, and national levels. Managing technical aspects of engineering services Provide technical guidance on complex project reviews and data needs to ensure efficient and timely evaluations. Conduct quality control (QC) reviews for high-impact projects involving savings, incentives, or other critical outcomes. Review and approve measurement and verification (M&V) plans as needed. Perform other duties as assigned. Bachelor’s or master’s degree in engineering, mechanical, electrical, building science, or similar Minimum 12 years of experience within energy efficiency, building efficiency industry, demand management, or energy management At least 5 years of leadership experience At least 5 years of hands-on engineering experience in an individual contributor role Excellent attention to detail, writing, interpersonal, training and analytical skills Demonstrated ability to manage teams, clients, and time effectively, consistently meeting deadlines and anticipating potential challenges. Exceptional communication skills—listening, oral, written, and presentations—paired with strong problem-solving and decision-making abilities and ability to influence outcomes through clear, data-supported dialogue with clients and third parties. Proven expertise in energy calculations and analysis tools and methods Computer proficiency including Microsoft Office, Excel, and other cloud-based computing platforms Willingness to travel as business needs require Preferred skills or experience P.E. in Mechanical or Electrical Engineering, with additional certifications in energy (e.g., CEA, CEM, CBCP, CDSM, CMVP, CP EnMS) Technical expertise in energy auditing and retro-commissioning, with practical experience applying these methods to improve building performance and efficiency. Experience working with mechanical and electrical contractors Hands-on experience with mechanical, electrical, and control systems High level technical skill with mechanical/electrical systems coupled with a strong knowledge of building controls systems/software-based monitoring platforms, energy management, and commissioning processes with the ability to run deep analytics and develop insights Demonstrated proficiency with energy modeling platforms and software Demonstrated continuous improvement of programs, processes, systems, tools, or software About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $140,000 - $190,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Leading and managing large-scale energy efficiency programs, developing implementation plans, and fostering stakeholder relationships. | 7+ years in energy efficiency or related field, 5+ years of supervisory experience, strong project management, and client relationship skills. | Resource Innovations is seeking an Energy Efficiency Program Manager, to join our growing team in New Jersey. As a Program Manager with Resource Innovations, you will work in a dynamic environment leading and managing a team of outreach and operations staff on a large-scale energy efficiency program. The Program Manager will play a highly visible role both internally and externally and will be responsible for developing short and long-term implementation plans, leading program implementation activities, developing trusted relationships with clients, industry stakeholders, and program contacts. The Program Manager must be able to manage large projects in a rapidly changing environment and pivot quickly between design challenges, implementation, and market conditions. This position requires excellent planning, budgeting, and people-management skills. The Program Manager will effectively redirect the team or project approach in response to new knowledge or unexpected events and circumstances. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Delivers successful large-budget energy efficiency programs to utility client(s) per contract terms and program budgets. Identifies, defines, quantifies, tracks and drives program deliverables to be submitted accurately and on time. Continuously assesses project progress to goal and develops innovative and creative solutions to new issues and/or market dynamics. Manages, leads, and mentors a dynamic team by setting and reviewing performance standards and objectives for direct reports and creates effective delivery teams. Develops, manages, and fosters partnerships with subcontractors, community groups, and other industry affiliates/stakeholders. Manages client expectations, satisfaction, communications, and resolves and/or escalates client issues. Interfaces with key internal departments such as IT, Marketing, Finance and HR to develop efficiencies to meet program needs. Other duties as assigned. A Minimum of a Bachelor’s degree in business, energy, engineering or related field of study required, a Masters degree in a related field preferred A minimum of 7+ years’ experience in energy-efficiency or a related field required, 5+ years of direct supervisory experience Ability to work in a fast-paced environment, managing multiple projects and collaborating with cross-functional teams under tight deadlines. Previous Contract development and negotiation experience Proficient skills with Microsoft Office Suite, CRM tools New Jersey residency required Interest in sustainability and passionate about making a meaningful impact on the environment. Preferred skills, education and experience Excellent communication, organization, and project management skills. Client-centered and customer service-focused. Ability and experience in short and long-range planning and strategy. Technical acumen regarding residential & multifamily energy use and/or building science. Detail oriented with the ability to multi-task and self-direct your work. Proficient in establishing job and work process flows. Positive, action-oriented attitude showing initiative and creativity. Exceptional problem-solving skills. Excellent presentation skills, including both speaking and writing. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $100k-170k. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Leading and managing energy efficiency programs, developing partnerships, and ensuring program success. | Minimum 5+ years in energy efficiency or related field, 3+ years of supervisory experience, strong project management and communication skills. | Resource Innovations is seeking a Solution Delivery Manager to join our growing team in Pennsylvania. We are seeking a highly skilled and motivated Program Manager with a strong background in energy efficiency to join our team. In this role, you will work in a dynamic environment leading and managing a team of internal staff and subcontractors in the delivery of a federally funded Home Appliance and Electrification Rebate program. The program enables energy and cost savings to individuals throughout the state. The responsibilities will include oversight of day-to-day operations including (but not limited to) energy assessments, contractor management, reporting and forecasting, customer service, and client satisfaction. The Program Manager will play a highly visible role both internally and externally and will be responsible for developing short and long-term implementation plans, leading program implementation activities, developing trusted relationships with clients, industry stakeholders, and program contacts. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Delivers successful energy efficiency programs to client(s) per contract terms and program budgets. Identifies, defines, quantifies, tracks and drives program deliverables to be submitted accurately and on time. Continuously assesses project progress to goal, ensures compliance requirements are met, and develops innovative and creative solutions to new issues and/or market dynamics. Manages, leads, and mentors a dynamic team by setting and reviewing performance standards and objectives for direct reports and creates effective delivery teams. Develops, manages, and fosters partnerships with subcontractors, community groups, and other industry affiliates/stakeholders. Manages client expectations, satisfaction, communications, and resolves and/or escalates client issues. Interfaces with key internal departments such as IT, Marketing, Finance and HR to develop efficiencies to meet program needs. Other duties as assigned Must be located in the state of Pennsylvania or willing to relocate within 30 days of acceptance. A Minimum of a Bachelor’s degree in business, energy, engineering or related field of study required; a Masters degree in a related field preferred A minimum of 5+ years’ experience in energy-efficiency or a related field required, 3+ years of direct supervisory experience Ability to work in a fast-paced environment, managing multiple projects and collaborating with cross-functional teams under tight deadlines. Interest in sustainability and passionate about making a meaningful impact on the environment. Excellent communication, organization, and project management skills. Client-centered and customer service-focused. Preferred skills, education and experience Ability and experience in short and long-range planning and strategy. Technical acumen regarding residential & multifamily energy use and/or building science. Detail oriented with the ability to multi-task and self-direct your work. Proficient in establishing job and work process flows. Positive, action-oriented attitude showing initiative and creativity. Exceptional problem-solving skills. Excellent presentation skills, including both speaking and writing Demonstrated resilience and composure under pressure in dynamic environments with numerous moving parts About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $100,000 - $120,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Leading and managing energy efficiency program delivery, stakeholder management, and team leadership. | Minimum 5+ years in energy efficiency or related field, 3+ years of supervisory experience, strong project management and client service skills. | Resource Innovations is seeking a Solution Delivery Manager to join our growing team in Pennsylvania. We are seeking a highly skilled and motivated Program Manager with a strong background in energy efficiency to join our team. In this role, you will work in a dynamic environment leading and managing a team of internal staff and subcontractors in the delivery of a federally funded Home Appliance and Electrification Rebate program. The program enables energy and cost savings to individuals throughout the state. The responsibilities will include oversight of day-to-day operations including (but not limited to) energy assessments, contractor management, reporting and forecasting, customer service, and client satisfaction. The Program Manager will play a highly visible role both internally and externally and will be responsible for developing short and long-term implementation plans, leading program implementation activities, developing trusted relationships with clients, industry stakeholders, and program contacts. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities • Delivers successful energy efficiency programs to client(s) per contract terms and program budgets. • Identifies, defines, quantifies, tracks and drives program deliverables to be submitted accurately and on time. • Continuously assesses project progress to goal, ensures compliance requirements are met, and develops innovative and creative solutions to new issues and/or market dynamics. • Manages, leads, and mentors a dynamic team by setting and reviewing performance standards and objectives for direct reports and creates effective delivery teams. • Develops, manages, and fosters partnerships with subcontractors, community groups, and other industry affiliates/stakeholders. • Manages client expectations, satisfaction, communications, and resolves and/or escalates client issues. • Interfaces with key internal departments such as IT, Marketing, Finance and HR to develop efficiencies to meet program needs. • Other duties as assigned • Must be located in the state of Pennsylvania or willing to relocate within 30 days of acceptance. • A Minimum of a Bachelor’s degree in business, energy, engineering or related field of study required; a Masters degree in a related field preferred • A minimum of 5+ years’ experience in energy-efficiency or a related field required, 3+ years of direct supervisory experience • Ability to work in a fast-paced environment, managing multiple projects and collaborating with cross-functional teams under tight deadlines. • Interest in sustainability and passionate about making a meaningful impact on the environment. • Excellent communication, organization, and project management skills. • Client-centered and customer service-focused. Preferred skills, education and experience • Ability and experience in short and long-range planning and strategy. • Technical acumen regarding residential & multifamily energy use and/or building science. • Detail oriented with the ability to multi-task and self-direct your work. • Proficient in establishing job and work process flows. • Positive, action-oriented attitude showing initiative and creativity. • Exceptional problem-solving skills. • Excellent presentation skills, including both speaking and writing • Demonstrated resilience and composure under pressure in dynamic environments with numerous moving parts About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $100,000 - $120,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Leading and managing large-scale energy efficiency programs, developing partnerships, and overseeing project implementation. | 7+ years in energy-efficiency or related field, 5+ years of supervisory experience, strong project management and client relationship skills. | Resource Innovations is seeking a Senior Program Manager - Multifamily, to join our growing team in New Jersey. As a Sr. Program Manager with Resource Innovations, you will work in a dynamic environment leading and managing a team of outreach and operations staff on a large scale multifamily energy efficiency program. The Sr. Program Manager will play a highly visible role both internally and externally and will be responsible for developing short and long-term implementation plans, leading program implementation activities, developing trusted relationships with clients, industry stakeholders, and program contacts. The Sr. Program Manager must be able to manage large projects in a rapidly changing environment and pivot quickly between design challenges, implementation, and market conditions. This position requires excellent planning, budgeting, and people-management skills. The SR Program Manager will effectively redirect the team or project approach in response to new knowledge or unexpected events and circumstances. Experience working in partnership with community-based organizations, property management groups, low-income communities and/or government entities is desired Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Delivers successful large-budget energy efficiency programs to utility client(s) per contract terms and program budgets. Identifies, defines, quantifies, tracks and drives program deliverables to be submitted accurately and on time. Continuously assesses project progress to goal and develops innovative and creative solutions to new issues and/or market dynamics. Manages, leads, and mentors a dynamic team by setting and reviewing performance standards and objectives for direct reports and creates effective delivery teams. Develops, manages, and fosters partnerships with subcontractors, community groups, and other industry affiliates/stakeholders. Manages client expectations, satisfaction, communications, and resolves and/or escalates client issues. Interfaces with key internal departments such as IT, Marketing, Finance and HR to develop efficiencies to meet program needs. Other duties as assigned. A Minimum of a Bachelor’s degree in business, energy, engineering or related field of study required, a Masters degree in a related field preferred A minimum of 7+ years’ experience in energy-efficiency or a related field required, 5+ years of direct supervisory experience Ability to work in a fast-paced environment, managing multiple projects and collaborating with cross-functional teams under tight deadlines. Previous Contract development and negotiation experience Proficient skills with Microsoft Office Suite, CRM tools New Jersey residency required Interest in sustainability and passionate about making a meaningful impact on the environment. Preferred skills, education and experience Excellent communication, organization, and project management skills. Client-centered and customer service-focused. Ability and experience in short and long-range planning and strategy. Technical acumen regarding residential & multifamily energy use and/or building science. Detail oriented with the ability to multi-task and self-direct your work. Proficient in establishing job and work process flows. Positive, action-oriented attitude showing initiative and creativity. Exceptional problem-solving skills. Excellent presentation skills, including both speaking and writing. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $102,000-$169,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Manage all aspects of tax compliance, reporting, and planning across multiple jurisdictions, including overseeing external advisors and Avalara system. | At least 7-10 years of progressive tax experience, with strong knowledge of U.S. multi-state sales & use tax, income tax, and experience managing external advisors. | Resource Innovations is seekinga highly skilled and motivated Senior Tax Manager to join our growing team in a remote role in either Chicago, IL or Salt Lake City, UT. The Senior Tax Manager is responsible for managing all aspects of the company’s tax compliance, reporting, and planning activities across U.S. federal, state, and local jurisdictions, as well as Canada and Puerto Rico. This role oversees sales & use tax, income tax, indirect tax filings, and various business registrations, while serving as the in-house subject matter expert on Avalara and tax-related processes. The Senior Tax Manager will partner closely with external tax advisors, internal accounting teams, and Legal to ensure timely, accurate compliance and to support tax planning initiatives, acquisitions, and new entity integrations. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities: Tax Governance & Organization Maintain a comprehensive tax calendar identifying all filing, reporting, and payment deadlines across jurisdictions. Monitor, manage, and resolve all incoming tax notices and correspondence. Strengthen internal tax processes, controls, and documentation to support a scalable, professional tax function. Manage the responsibility for any federal or state tax audits conducted by the IRS and state taxing authorities. Represent tax matters in leadership and cross-functional meetings, providing updates on compliance status, risks, and upcoming requirements. External Advisors & Third Parties Manage relationships with external tax advisors and preparers, including U.S., Canada, and Puerto Rico firms. Obtain and manage engagement letters for all tax advisory and compliance services. Coordinate deliverables, monitor advisor performance, and ensure services are completed accurately and timely. Identify opportunities for tax savings, efficiencies, and process improvements in collaboration with external advisors. Sales & Use Tax / Indirect Tax Oversee preparation, review, and filing of all required U.S. sales & use tax returns. Ensure timely remittance of all sales & use tax payments. Perform monthly reconciliations of sales tax payable accounts. Monitor business activity and perform nexus analyses to identify new filing obligations. Manage the responsibility for state sales tax exemption documentation on Company purchases and sales. Coordinate and support income tax and sales & use tax nexus studies as needed. Make taxability determinations for new transactions, projects, and services, consulting with advisors as necessary. Implement processes to ensure Accounting and business teams are aware of all tax jurisdictions (state, county, city) in which the company operates. Avalara Administration Serve as the internal Subject Matter Expert for Avalara. Maintain filing jurisdictions and configurations within the system. Review and approve monthly sales tax returns prepared in Avalara. Coordinate payment of sales tax returns. Maintain and manage customer tax exemption certificates within the system. Income Taxes Coordinate annual federal, state, Canada, and Puerto Rico income tax filings with external advisors. Review annual income tax returns prior to filing and assist with execution (signatures, mailings, e-filing coordination). Coordinate quarterly and annual estimated income tax payments. Prepare and book the monthly income tax provision. Reconcile Deferred Tax Asset (DTA), Deferred Tax Liability (DTL) accounts, Taxes Payable, and Taxes Receivable. Coordinate preparation of PBC schedules for tax advisors. Review and approve income tax footnote disclosures for audited financial statements. Transfer Pricing Oversee annual transfer pricing analyses for the United States, Canada, and Puerto Rico prepared by external providers. Coordinate data requests and ensure alignment with statutory filings and financial reporting. Maintain the intercompany agreements to support the intercompany transactions. Canada Tax Oversee quarterly GST/HST filings. Prepare and post monthly VAT reclaim journal entries. Compile information and manage the annual VAT reclaim filing. Reconcile related tax payable accounts on the Canadian ledger. Puerto Rico Tax Oversee monthly sales tax filings. Maintain merchant certificates and withholding exemption certificates. Coordinate issuance of withholding exemption certificates to customers as needed. Support Puerto Rico-specific tax compliance and transfer pricing requirements. International / Cross-Border Indirect Tax Maintain a list of countries in which the company has activity. Implement processes to ensure Accounting is aware of countries where the company conducts business. Obtain and validate foreign customer tax identification numbers. Ensure availability of IRS Form 6166 and coordinate provision of Form 10F and other required declarations to international customers. Tax Registrations & Miscellaneous Taxes Monitor existing tax registrations and ensure timely renewals. Register the company in new jurisdictions as required. Coordinate municipal business registrations and payments (e.g., city and local filings). Manage miscellaneous taxes and fees, including environmental fees. Oversee preparation and filing of annual 1099s and implement TIN verification procedures. M&A, Entity Management & Historical Exposure Integrate newly acquired or newly formed entities into existing tax processes and compliance frameworks. Review acquired entity activities to confirm proper tax compliance. Coordinate external reviews of acquired entities’ sales & use tax compliance. Work with tax advisors to execute strategies to remediate historical tax exposure arising from non-compliant filings. Seek input from tax advisors on legal entity strategy discussions (e.g., dissolve, merge, or dormant entities). Education & Certification Bachelor’s degree in Accounting, Finance, or related field required. CPA and/or Master’s in Taxation strongly preferred. Experience At least 7–10 years of progressive tax experience covering both income and indirect tax. Demonstrated experience with U.S. multi-state sales & use tax, including nexus analysis and compliance. Strong working knowledge of U.S. federal and state income tax compliance, with hands-on involvement in provisions under ASC 740. Experience coordinating or overseeing Canada and Puerto Rico tax compliance preferred. Exposure to transfer pricing coordination, international indirect tax, and cross-border tax matters preferred. Experience with Avalara or comparable tax automation systems preferred. Skills & Attributes Strong technical understanding of tax accounting under ASC 740. Ability to independently manage external tax advisors and preparers across multiple jurisdictions. Proven ability to manage multiple tax calendars, deadlines, and compliance obligations. Strong analytical, organizational, and documentation skills with high attention to detail. Effective communicator able to collaborate with Accounting, Legal, Operations, and executive leadership. Process-oriented mindset with the ability to design, improve, and scale tax compliance workflows. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $155-175k. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Identify and generate new business opportunities in utility and energy sectors, build relationships, and promote solutions. | Experience in utility business development or energy management, strong communication skills, and proficiency with CRM systems. | Resource Innovations is a leading provider of innovative utility solutions dedicated to helping clients optimize energy performance, reduce costs, and meet sustainability goals. We are seeking a highly motivated and results-driven Business Development Representative (BDR) in the Mountain or Central Coast specializing in utility services focused specifically on Demand Side Management (DSM) programs and Distributed Energy Resources (DERs), primarily in the energy efficiency, load flexibility, demand response, electrification initiatives (building and transportation), and behind-the-meter solar- and battery- technologies. The BDR will identify and generate new business opportunities, build relationships with prospective clients, and promote our utility services and software offerings. This role is essential in expanding Resource Innovations' market presence and driving revenue growth within the utility and energy management sectors. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Duties and Responsibilities: Review and summarize key utility filings to state commissions for DSM and DER initiatives and mandates. Prospect, identify, and qualify potential clients, partners, leads, and opportunities within the utility and energy sectors. Conduct outbound calls, emails, and follow-up communications to generate interest and secure meetings with decision-makers. Tailor presentations to showcase Resource Innovations' comprehensive utility and energy management solutions. Participate in pre-sale meetings to understand client/market needs; document and follow up on identified action items to keep opportunity progressing Actively participate in account and capture planning processes to share client and opportunity insights Collaborate with the sales, engineering, delivery, and proposal teams to develop customized proposals aligned with client objectives. Maintain accurate records of interactions, leads, and pipeline activities within CRM systems. Keep abreast of industry trends, regulations, and competitive landscape to identify new opportunities. Promote Resource Innovations’ innovative approach and solutions that deliver measurable energy savings and sustainability benefits. Attend industry events, conferences, and networking opportunities to expand company visibility and build strategic relationships. Contribute to the development of targeted marketing campaigns and outreach strategies to grow our client base. Other duties as assigned. Location & Travel: Must be located in the central or Mountain time zone. Travel required (approximately 50% of work time), 3-4 trips per quarter Must be able to attend 3–4 industry conferences per year. Must be available to travel to utility client meetings as necessary. 3-5 years of experience preferable in utility business development, sales, or account management within the utility, energy management, or related sectors. Strong understanding of utility operations, energy efficiency, and regulatory environments. Excellent communication, negotiation, and relationship-building skills. Self-starter with a proactive approach to lead generation and qualification. Ability to work independently and collaboratively within a team. Proficiency with CRM software and sales tools. Bachelor’s degree in Business, Marketing, Energy Management, Engineering, or a related field preferred. Required Attributes: Passion for advancing energy efficiency and sustainability initiatives. Strong networking and partner development with potential clients and stakeholders Expert knowledge of market trends, the competitive landscape and customer needs Goal-oriented, with a consistent track record of achieving or surpassing sales targets. Analytical mindset with strong problem-solving skills addressing challenges with innovative solutions Team-oriented and collaborative About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $110,000-$130,000 plus commssion. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Oversee and execute experiential mobile exhibit programs, manage logistics, and lead client and team interactions. | Requires 6+ years in experiential marketing or field program management, with strong logistics, leadership, and communication skills, and a background or interest in sustainability. | Resource Innovations is seeking a Program Lead, Experiential Events to join our growing team in Hartford, CT. This hybrid role requires travel and offers a unique opportunity to lead and scale mobile exhibit programs focused on energy efficiency and beneficial electrification. The ideal candidate is a passionate, purpose-driven leader who thrives at the intersection of experiential marketing, clean energy education, and hands-on program execution. As the Program Lead, Experiential Events, you will oversee the Energize CT Mobile Exhibit, be involved with the Northeast Experiential Lab rental program, and support additional mobile exhibit teams. You will be instrumental in delivering our first multi-year Experiential Events program and operationalizing a new revenue-generating rental model. You will be responsible for prospecting and booking events, managing all logistics, leading setup, activation, and teardown on-site, serving as the main point of contact for clients, overseeing staff, and completing post-event reporting. This position is ideal for someone who can inspire field teams, troubleshoot logistics, and translate technical content into engaging real-world experiences. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Serve as day-to-day lead for the Energize CT Experiential Lab program. Oversee end-to-end event execution, including scheduling, site coordination, staffing, logistics, and impact reporting. Manage the Northeast Lab rental business, including project scoping, pricing, contract execution, and event execution. Assist in the launch of additional mobile exhibits, ensuring consistency in training, quality, and customer engagement. Ensure exhibit assets are well-maintained, compliant, and deployed with precision. Work closely with internal departments—including sales, creative, delivery, and client services—to drive integrated program success. Represent RI in client meetings and planning calls, ensuring clear communication and collaborative alignment. Lead the development and execution of training materials, event playbooks, and on-site activation protocol. Track engagement and operational KPIs to quantify event success and budget adherence. Bachelor’s degree in Marketing, Communications, Sustainability, Business, or a related field required. Proven success managing multi-market outreach programs. Strong event logistics, vendor coordination, and budgeting skills. Exceptional leadership, communication, and interpersonal skills. Comfortable with a variable schedule, including weekends, and travel. Highly organized, self-motivated, and detail oriented. Interest in sustainability and passionate about making a meaningful impact on the environment. Preferred skills, education and experience 6+ years of experience in experiential marketing, field program management, or mobile tour operations. Ability to operate tow vehicle for mobile lab execution Experience with energy efficiency, clean energy, or sustainability programs a plus PMP or Event Management certifications are a plus. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $75k-90k. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Lead and manage a team of data analysts to deliver insights, build dashboards, and ensure data quality for energy efficiency programs. | Requires 5+ years in data analytics, leadership experience, advanced SQL and visualization skills, and familiarity with complex datasets and data governance. | Resource Innovations is seeking a Sr. Data Analyst Manager to join our growing team in the Midwest and Illinois. We are seeking a highly skilled and motivated Sr. Data Analyst Manager with a strong background in data analysis to join our dynamic team. As an/a Sr. Data Analyst Manager you will be responsible for leading a team of analysts to deliver insights from complex data, which requires both strong technical skills and leadership abilities. Key responsibilities include managing data quality and integrity, building and maintaining data models and dashboards, and communicating analytical findings to stakeholders to guide strategic decisions. The role also involves project management, recruiting, training junior analysts, and ensuring that data processes and reporting standards meet business needs and regulatory requirements. Lead, mentor, and develop a team of data analysts supporting complex energy efficiency and clean energy programs. Oversee the delivery of dashboards, reporting suites, regulatory filings, and analytics models that support program operations and client needs. Partner with program managers, engineering, evaluation, and IT teams to define requirements and ensure analytic outputs are aligned with program goals. Translate business and regulatory needs into scalable analytics solutions, using advanced SQL, data modeling, and visualization tools. Ensure data accuracy, governance, and consistency across multiple systems and utility program datasets. Identify trends, risks, and opportunities through deep data analysis to support program strategy and continuous improvement. Enhance internal analytics processes, documentation, and best practices to improve efficiency and data quality. Communicate complex data insights clearly to both technical and non-technical stakeholders, including utility clients. Other duties as assigned Bachelor’s degree in Data Science, Statistics, Engineering, Computer Science, Economics, or related field (Master’s preferred). 5+ years of experience in data analytics, business intelligence, or related fields. 2+ years of experience managing or leading analytics teams Advanced skills in data analysis, SQL, and data visualization tools (e.g., Power BI, Tableau). Experience with data modeling, ETL, and various data platforms is often required. Experience working with complex datasets, data governance, and analytics process development. Excellent communication, stakeholder management, and project leadership skills. Ability to thrive in a fast-paced consulting environment with shifting priorities and deadlines Preferred skills, education and experience Experience with (and patience for) creating new analytics processes for an early-stage environment Experience in energy efficiency, clean energy programs, utilities, or regulatory environments. Familiarity with Python or R for advanced analytics. Experience with forecasting, evaluation methodologies, or statistical modeling. Understanding of DSM (Demand-Side Management) program data. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $125-134k. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Lead and deliver multiple SaaS implementation projects ensuring scope, timeline, and quality objectives are met while managing client engagements, project risks, budgets, and team coordination. | 5+ years of technical project management experience with SaaS or technology implementations, strong energy efficiency or utility industry knowledge, excellent communication skills, and willingness to travel up to 10%. | Resource Innovations is seeking a Sr. Software Implementation Project Manager to join our growing team. We are seeking an experienced Software Implementation Project Manager with strong energy efficiency knowledge and experience to support the continued growth of our Resource Innovations software implementation group. The ideal candidate will have a minimum of 5 years of work experience as a project manager in the utility energy efficiency industry. We are looking for candidates who want to work on things that make an impact on the world and are passionate about delivering the right solution to the clients. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Lead and deliver multiple SaaS implementation projects from initiation through deployment, ensuring scope, timeline, and quality objectives are met. Create and maintain comprehensive project documentation, including charters, scopes, work breakdown structures, estimates, resource plans, schedules, budgets, and risk logs, updating plans as requirements evolve. Facilitate cross-functional collaboration with technical teams, resource managers, and SMEs to align deliverables with the overall implementation strategy. Co-manage client engagements, including kickoff, scoping sessions, status updates, results presentations, and change requests. Manage customer expectations by understanding business drivers, use cases, and high-level objectives. Identify, track, and mitigate project risks with proactive corrective actions. Coordinate project staffing, defining roles, responsibilities, and resource needs throughout the lifecycle. Lead project meetings and workshops to drive alignment on deliverables, timelines, budgets, and implementation considerations. Monitor daily work progress, conduct quality reviews, and escalate timeline, scope, or resource issues when needed. Oversee project financials, including budget performance, cost controls, and variance management to meet profitability targets. Ensure completion of required project artifacts and adherence to organizational standards and methodologies. Support project handoffs to support teams, ensuring customer acceptance and continuity post-go-live. Provide timely and transparent status reporting on schedule, budget, progress, risks, and dependencies to stakeholders. Mentor and guide team members on engagement best practices and process improvements. Identify and support opportunities for follow-on work and new scopes with existing clients. Develop hands-on knowledge of the Resource Innovations SaaS platforms. Bachelor’s degree required. 5+ years of hands-on technical project management experience leading complex, multi-functional SaaS or technology implementation projects. Strong preference for candidates with direct experience in utilities, energy efficiency, or Demand Response program management (5+ years or equivalent depth of knowledge). Detail-oriented and process-driven, with a track record of building, following, and improving structured project workflows. Proven ability to translate customer requirements into actionable project plans through strong analytical and problem-solving skills. Demonstrated success in managing multiple projects simultaneously while maintaining scope, schedules, budgets, and quality standards. Strong customer-facing presence with the ability to build trust, manage expectations, and maintain long-term relationships. Excellent written and verbal communication, including documentation, presentations, and stakeholder engagement. PMP or PMI certification preferred, especially where it reflects strong process discipline and methodology adherence. Willing and able to travel to client sites within the U.S. up to approximately 10% of the time. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $100,000 - $120,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Lead and deliver multiple SaaS implementation projects ensuring scope, timeline, and quality objectives are met while managing client engagements and project financials. | 5+ years of technical SaaS project management experience, preferably in utilities or energy efficiency, strong process discipline, excellent communication skills, and a bachelor's degree. | Note: The job is a remote job and is open to candidates in USA. Resource Innovations is a women-led energy transformation firm focused on impact. They are seeking a Sr. Software Implementation Project Manager to lead and deliver multiple SaaS implementation projects while ensuring that scope, timeline, and quality objectives are met. Responsibilities • Lead and deliver multiple SaaS implementation projects from initiation through deployment, ensuring scope, timeline, and quality objectives are met. • Create and maintain comprehensive project documentation, including charters, scopes, work breakdown structures, estimates, resource plans, schedules, budgets, and risk logs, updating plans as requirements evolve. • Facilitate cross-functional collaboration with technical teams, resource managers, and SMEs to align deliverables with the overall implementation strategy. • Co-manage client engagements, including kickoff, scoping sessions, status updates, results presentations, and change requests. • Manage customer expectations by understanding business drivers, use cases, and high-level objectives. • Identify, track, and mitigate project risks with proactive corrective actions. • Coordinate project staffing, defining roles, responsibilities, and resource needs throughout the lifecycle. • Lead project meetings and workshops to drive alignment on deliverables, timelines, budgets, and implementation considerations. • Monitor daily work progress, conduct quality reviews, and escalate timeline, scope, or resource issues when needed. • Oversee project financials, including budget performance, cost controls, and variance management to meet profitability targets. • Ensure completion of required project artifacts and adherence to organizational standards and methodologies. • Support project handoffs to support teams, ensuring customer acceptance and continuity post-go-live. • Provide timely and transparent status reporting on schedule, budget, progress, risks, and dependencies to stakeholders. • Mentor and guide team members on engagement best practices and process improvements. • Identify and support opportunities for follow-on work and new scopes with existing clients. • Develop hands-on knowledge of the Resource Innovations SaaS platforms. Skills • 5+ years of hands-on technical project management experience leading complex, multi-functional SaaS or technology implementation projects. • Strong preference for candidates with direct experience in utilities, energy efficiency, or Demand Response program management (5+ years or equivalent depth of knowledge). • Detail-oriented and process-driven, with a track record of building, following, and improving structured project workflows. • Proven ability to translate customer requirements into actionable project plans through strong analytical and problem-solving skills. • Demonstrated success in managing multiple projects simultaneously while maintaining scope, schedules, budgets, and quality standards. • Strong customer-facing presence with the ability to build trust, manage expectations, and maintain long-term relationships. • Excellent written and verbal communication, including documentation, presentations, and stakeholder engagement. • Willing and able to travel to client sites within the U.S. up to approximately 10% of the time. • PMP or PMI certification preferred, especially where it reflects strong process discipline and methodology adherence. Education Requirements • Bachelor's degree required. Benefits • Three weeks of paid vacation per year • Paid holidays • A 401(k)-retirement plan with employer matching • Health, dental and vision insurance • Other supplemental benefits Company Overview • Resource Innovations (RI) is an energy transformation firm. It was founded in 2016, and is headquartered in Half Moon Bay, California, USA, with a workforce of 501-1000 employees. Its website is https://www.resource-innovations.com/. Company H1B Sponsorship • Resource Innovations has a track record of offering H1B sponsorships, with 17 in 2025, 20 in 2024, 15 in 2023, 13 in 2022. Please note that this does not guarantee sponsorship for this specific role.

Lead client relationships and oversee delivery teams managing energy efficiency and load management programs, ensuring program innovation, quality, and financial accountability. | 7+ years managing energy efficiency or load management programs for utilities, 5+ years leadership experience, regional utility knowledge, bachelor's degree required, master's preferred. | Resource Innovations is seeking a dynamic, client-focused leader with significant experience managing energy efficiency, load management, and other customer-centric programs to join our growing team in the Pacific Northwest. As a Client Delivery Director, you will not only oversee the Customer Program Delivery Team based within the Pacific Northwest but also serve as a trusted partner to our clients across Oregon, Washington, and Idaho —deeply engaging with them to understand their priorities, anticipate needs, and co-create innovative solutions aligned with their strategic direction. In this highly visible role, you will be responsible for resource planning, budgeting, forecasting, and driving both innovation and continuous improvement in program delivery. You will build upon and enhance successful programs, identify opportunities for strategic growth, and develop tailored approaches that help our clients achieve and exceed their goals. This position requires exceptional relationship-building skills, strategic vision, and the ability to foster a culture centered on client success and measurable impact. You will directly oversee 3–4 Managers and supporting team members administering a mature business energy efficiency portfolio—spanning small business, electric vehicle offerings, residential, and large commercial programs—while working in close partnership with the Director of Business Development to expand and evolve our utility-focused solutions. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities • Lead and strengthen strategic client relationships, serving as a trusted advisor who proactively identifies opportunities to build on existing successes and advance client objectives. • Engage directly with client leadership to co-develop forward-looking strategies that align with their evolving goals, regulatory environment, and market conditions. • Translate client priorities into actionable delivery plans, ensuring programs are innovative, high-quality, and impactful. • Promptly address and resolve client concerns, reinforcing confidence and long-term collaboration. • Ensure quality of services, contract compliance, and achievement of performance metrics, while meeting or exceeding delivery schedules for multiple concurrent projects. • Secure and align staffing and resources to meet program goals, drawing from cross-functional teams or new hires as needed. • Maintain financial accountability for assigned projects, ensuring adherence to budgets, revenue targets, and profitability goals. • Collaborate with Business Development and other practice areas to identify and capture new opportunities in alignment with client strategies. • Provide accurate forecasts and strategic insights to support corporate and division planning. • Mentor and develop staff with a focus on enhancing client engagement skills, technical expertise, and innovative problem-solving. • Other duties as assigned. Requirements • Located in the PNW (Portland, Seattle, etc.) region. • Bachelor’s degree • 7+ years managing or implementing energy efficiency, demand response, or load management programs for North American utilities. • 5+ years of team leadership experience with a track record of driving strong client engagement and results. • 3+ years working with utilities in the Northwest, with knowledge of regional priorities, key regulatory rulings, and energy efficiency program structures. • Proven ability to design and deliver innovative solutions that align with client strategic goals and improve existing program outcomes. • Ability to travel up to 25% of the time. Preferred skills, education and experience • Master’s Degree. Benefits About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $185,000 - $220,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Lead the design and implementation of complex technical systems solutions for energy efficiency and clean energy technologies. Provide senior-level consulting on product configuration and manage the full life cycle implementation of enterprise software systems. | A minimum of 5+ years of experience in systems development, specializing in energy efficiency management systems is required. Candidates should also have 4+ years of experience in HTML, CSS, and a template language like Jinja or Freemarker. | Resource Innovations is seeking a Sr. SaaS Configuration Specialist to join our growing team. We are seeking an experienced Sr. SaaS Configuration Specialist with strong energy efficiency knowledge and experience to support the continued growth of our Resource Innovations software professional services group. The ideal candidate will have a minimum of 5+ years of work experience as an analyst in the utility energy efficiency industry. We are looking for candidates who want to work on things that make an impact on the world and are passionate about delivering the right solution to the clients. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and responsibilities Lead the design and implementation of complex technical systems solutions for Demand Side Management, Transportation Electrification, and clean energy technologies, catering specifically to utilities, transmission, and distribution system operators. Conduct in-depth analysis of customer business drivers, key use cases, and high-level objectives to develop tailored, advanced solutions. Gain and maintain expert-level knowledge of the company's no-code/low-code SaaS platforms, serving as a senior advisor and key user. Drive the enhancement of efficiency in both internal and external systems and workflows, aligning with the strategic business goals. Oversee the preparation of detailed gap analysis reports, use-case documents, and the development of comprehensive Technical Requirements and Specification Documents. Provide senior-level consulting on product configuration, launch, and offer ongoing system support for a suite of Energy Efficiency management products. Manage the full life cycle implementation of enterprise software systems, ensuring adherence to industry best practices and project guidelines. Lead the implementation of business logic, user interfaces, and databases, collaborating closely with clients’ technical teams and stakeholders to ensure seamless integration and functionality of implemented systems. Mentor junior analysts and contribute to team skill development, fostering a culture of continuous improvement and innovation. Other duties as assigned. Preferred advanced degree in Computer Science, Information Technology, Business Information Systems, or an MBA with a Technology Management focus, with consideration for significant relevant experience in lieu of formal education. Minimum of 5+ years of experience in systems development, specializing in energy efficiency management systems. 4+ years experience in HMTL and CSS 4+ years experience with a template language like Jinja or Freemarker Extensive hands-on experience with day-to-day application development using no-code/low-code platforms or web development tools. Demonstrated ability to analyze, interpret, and implement complex energy data solutions for clients. Exceptional written and verbal communication skills, with proven interpersonal abilities and experience in guiding teams and managing projects. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $95,000 - $110,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Lead the design and implementation of complex technical systems solutions for energy efficiency and clean energy technologies. Oversee the preparation of detailed gap analysis reports and provide senior-level consulting on product configuration and ongoing system support. | A minimum of 5+ years of experience in systems development, specializing in energy efficiency management systems is required. Candidates should also have extensive hands-on experience with no-code/low-code platforms and strong communication skills. | Resource Innovations is seeking a Sr. SaaS Configuration Specialist to join our growing team. We are seeking an experienced Sr. SaaS Configuration Specialist with strong energy efficiency knowledge and experience to support the continued growth of our Resource Innovations software professional services group. The ideal candidate will have a minimum of 5+ years of work experience as an analyst in the utility energy efficiency industry. We are looking for candidates who want to work on things that make an impact on the world and are passionate about delivering the right solution to the clients. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and responsibilities Lead the design and implementation of complex technical systems solutions for Demand Side Management, Transportation Electrification, and clean energy technologies, catering specifically to utilities, transmission, and distribution system operators. Conduct in-depth analysis of customer business drivers, key use cases, and high-level objectives to develop tailored, advanced solutions. Gain and maintain expert-level knowledge of the company's no-code/low-code SaaS platforms, serving as a senior advisor and key user. Drive the enhancement of efficiency in both internal and external systems and workflows, aligning with the strategic business goals. Oversee the preparation of detailed gap analysis reports, use-case documents, and the development of comprehensive Technical Requirements and Specification Documents. Provide senior-level consulting on product configuration, launch, and offer ongoing system support for a suite of Energy Efficiency management products. Manage the full life cycle implementation of enterprise software systems, ensuring adherence to industry best practices and project guidelines. Lead the implementation of business logic, user interfaces, and databases, collaborating closely with clients’ technical teams and stakeholders to ensure seamless integration and functionality of implemented systems. Mentor junior analysts and contribute to team skill development, fostering a culture of continuous improvement and innovation. Other duties as assigned. Preferred advanced degree in Computer Science, Information Technology, Business Information Systems, or an MBA with a Technology Management focus, with consideration for significant relevant experience in lieu of formal education. Minimum of 5+ years of experience in systems development, specializing in energy efficiency management systems. 4+ years experience in HMTL and CSS 4+ years experience with a template language like Jinja or Freemarker Extensive hands-on experience with day-to-day application development using no-code/low-code platforms or web development tools. Demonstrated ability to analyze, interpret, and implement complex energy data solutions for clients. Exceptional written and verbal communication skills, with proven interpersonal abilities and experience in guiding teams and managing projects. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $95,000 - $110,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.